About the job
About Kastle
Kastle is revolutionizing consumer lending with an innovative AI operating system, beginning with mortgages. We collaborate with leading mortgage lenders across America to enhance their contact center and compliance operations through AI-powered voice agents. Supported by Y Combinator, Commerce Ventures, and industry experts from Snapdocs, Google, and WePay, we are reshaping the lending landscape using cutting-edge AI technologies.
About the Role
As a Senior Applied AI Engineer, you will play a vital role in establishing the technical backbone of Kastle's AI platform. Your responsibilities will include fine-tuning large language models, crafting AI workflows for highly regulated enterprises, and ensuring that our voice agents facilitate accurate, compliant, and effective interactions with borrowers.
This position is ideal for an engineer who is passionate about applied AI, eager to tackle real-world challenges, and excited to contribute to the foundation of an early-stage AI startup.
What You'll Do
- AI Model Integration: Fine-tune and deploy LLMs for real-time voice interactions with borrowers.
- Prompt Engineering: Develop and refine prompt strategies to enhance AI performance and compliance.
- Evaluate LLMs and AI Agents: Create high-quality evaluations using proprietary datasets to benchmark AI agent performance and conduct experiments.
- Custom AI Solutions: Train and implement domain-specific AI models tailored for consumer lending.
- Scalability & Compliance: Guarantee that AI solutions adhere to regulatory standards (FDCPA, RESPA, TILA) while scaling efficiently.
- Data Pipelines & APIs: Construct robust AI-driven workflows that seamlessly integrate with loan servicing platforms.
- Continuous Optimization: Monitor performance metrics and consistently enhance agent quality and borrower experience.
What We're Looking For
- 2+ years of experience in building and deploying ML/AI systems in production environments.
- Strong proficiency in Python and deep learning frameworks such as TensorFlow and PyTorch.
- Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex, or similar).
- Proven track record of delivering AI products that users rely on.
- Strong product mindset with the capability to translate business requirements into AI solutions.
- Excellent communication skills for effective collaboration across teams.
