Senior Customer Solutions Engineer at Luminance | San Francisco

Join Luminance, a trailblazer in Legal-Grade™ AI technology, where innovation meets excellence. Supported by globally recognized venture capitalists, we have been featured on Forbes' AI 50 list and Inc. 5000's fastest-growing companies, revolutionizing the legal landscape worldwide.As a Senior Customer Solutions Engineer, you will collaborate with Sales, Pro…

Join Cloudflare as a Senior Customer Solutions Engineer, where you'll leverage your technical expertise to deliver exceptional solutions to our clients. In this hybrid role, you will be at the forefront of transforming customer challenges into opportunities, working closely with engineering and product teams to optimize our offerings.

Join Our Team as a Senior Solutions EngineerLocation: San Francisco, CAAbout UsAt Metriport, we are revolutionizing healthcare data management with our open-source data intelligence platform. We empower healthcare organizations to access and exchange patient data in real-time, seamlessly integrating with all major US healthcare IT systems. Our comprehensive medical data repository serves over 300 million individuals.We have achieved product-market fit with a multi-million ARR and a growing base of over 100 customers, including notable names like Strive Health, Circle Medical, and Brightside Health. Backed by leading venture capitalists, we are poised for significant growth. Our close-knit, high-achieving team, comprised primarily of former founders (including two Y Combinator alumni), operates with minimal bureaucracy, high autonomy, and a commitment to excellence. While our founders dedicate six days a week in our San Francisco office, we encourage flexibility in scheduling to ensure a sustainable work-life balance.Your ProfileWe are seeking a Solutions Engineer who embodies the following qualities:An entrepreneurial spirit with a strong work ethic, reflecting the mindset of our engineering team.A knack for building lasting customer relationships and providing invaluable technical insights.A problem-solver who takes ownership of their work, regardless of domain expertise.A focus on delivering customer value over the latest technological trends.A proactive attitude that challenges project timelines and seeks efficiency.A hacker mentality with a clear understanding of when to follow or bend the rules.Your ResponsibilitiesYou will quickly become familiar with our domain and codebase through our comprehensive onboarding process, allowing you to engage with customers promptly. Your daily activities will include:Acting as the primary contact for customers throughout their journey with us.Conducting discovery sessions and gathering requirements to tailor our solutions effectively.

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

At Ironclad, we are redefining the way organizations manage contracts through our cutting-edge AI contracting platform. Our solution transforms agreements into strategic assets, accelerating contract execution and delivering insights in real-time, all while maintaining user control. Whether facilitating purchases or sales, Ironclad seamlessly integrates the entire process within one intelligent platform, empowering decision-makers with unparalleled visibility. That's why leading organizations, such as Rivian, the World Health Organization, and the Associated Press, trust Ironclad to enhance their operational efficiency.Recognized as an industry frontrunner, Ironclad has been named a Leader in both the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management. We are also honored to be listed as a Fortune Great Place to Work and one of Fast Company’s Most Innovative Workplaces. Our innovative prowess has earned us a spot on Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by prestigious investors, including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. To learn more, visit www.ironcladapp.com or connect with us on LinkedIn.Role OverviewAs a Senior Solutions Engineer at Ironclad, you will serve as a vital technical resource within our Sales Team, specializing in pre-sales technical support. You will work collaboratively with potential clients as well as Ironclad’s Sales, Implementation, and Product teams, providing essential technical insights during the sales process and solution evaluations.Our Solutions Engineers are innovative, customer-focused technology experts who excel in engaging with clients. You will drive sales by clearly communicating customer use cases, technology infrastructure, and solution design. Leveraging your comprehensive knowledge of Ironclad’s platform, you will help prospects envision how Ironclad can meet their specific needs.Additionally, you will play a crucial role in enhancing our platform by capturing complex technical requirements from the market and translating them into actionable insights for our Product team.In this role, you will partner closely with the Customer Account Executive (CAE) team, which focuses on revenue growth within our existing customer base through expansion, renewals, and cross-sell/upsell opportunities, rather than new client acquisition. You will be involved in managing full-cycle, complex SaaS deals within a defined portfolio of customer accounts, guiding them from opportunity identification to closure.

At Fastly, we empower individuals and organizations to strengthen their connections with the digital world. Our cutting-edge edge cloud platform provides businesses the ability to rapidly create secure and reliable digital experiences by processing, serving, and safeguarding applications close to their users — right at the edge of the Internet. Designed for the modern internet, our platform is highly programmable and supports agile software development. Fastly proudly serves an impressive roster of clients, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Posting Open Date: 3/19/26Anticipated Posting Close Date*: 5/18/26*Job posting may close early due to the volume of applicants.Your Role:Fastly is seeking a dedicated and skilled Senior Customer Solutions Engineer to serve as the main technical point of contact and trusted advisor for our clients, fostering long-term relationships built on proactive support and thorough assistance. This position entails extensive technical knowledge and a focus on client-oriented communication to manage relationships with some of our most vital customers. Internally, we refer to this role as a Senior Cloud Engineer.The Senior Customer Solutions Engineer will possess broad technical expertise, including cloud infrastructure, system architecture, and an advanced understanding of networking protocols (HTTP, TCP), complemented by scripting and software development skills.Key responsibilities include collaborating with the account management team to devise customer-specific strategies, nurturing technical relationships across essential stakeholders, and managing customer escalations. This role involves close collaboration with various teams at Fastly, leveraging technical expertise and communication skills to facilitate customer initiatives and growth, coordinate support, and effectively integrate with customer teams. The Senior Customer Solutions Engineer will also provide technical mentorship and guidance on deals within their sector.

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to elevate their customer interactions to concierge-level experiences.Our cutting-edge technology empowers influential enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that foster personalized and enriching exchanges across all channels, including voice, chat, email, and SMS.We envision a future where customer experiences evolve beyond traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and stronger relationships. Supported by top-tier investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.As an in-office organization, we thrive on our shared pursuit of excellence and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleWe are on the lookout for a Senior Solutions Engineer, a pivotal technical hire who will play a crucial role in shaping the landscape of our AI-driven solutions within the enterprise sector. This position straddles pre-sales engineering, product strategy, and enterprise architecture. You will act as a technical advisor and trusted consultant to our enterprise prospects and customers, facilitating value-driven solutions and the seamless integration of Decagon’s AI-native platform into complex client environments.

Join Cloudflare as a Senior Solutions Engineer, where you will be at the forefront of delivering cutting-edge solutions to our clients. In this role, you will leverage your technical expertise to engage with customers, understand their needs, and provide innovative solutions that drive their success.As a Senior Solutions Engineer, you will collaborate with cross-functional teams to create tailored solutions, ensuring our products meet the unique requirements of each client. Your ability to articulate complex concepts and foster relationships will be crucial in this fast-paced, dynamic environment.

At Stytch, we are transforming the landscape of user authentication and anti-fraud tools, empowering developers to create intricate authentication systems with ease and speed. Our mission is to simplify complex processes and enhance security for our clients.We are seeking a seasoned Solutions Engineer who excels in educating and solving problems, while building strong relationships with developers from leading companies. In this pivotal role, you will assess our clients' needs, articulate design solutions, and guide technical assessments. As the authentication expert, you will work closely with our customers’ engineering teams to ensure a seamless evaluation experience.This is a hybrid, full-time role based in the San Francisco Bay Area. While we value in-person collaboration, we understand the importance of flexibility, so we're looking for someone who is eager to meet in the office 2-3 days a week.

Note: Partly is headquartered in the UK, with our Product and Engineering HQ located in Christchurch, New Zealand, and we are establishing a strong presence in San Francisco, USA. If you are located outside of a Hub, we will cover your travel and accommodation to fly you to the nearest Hub for one week each quarter for our 'Season Openers'. This position will be based in San Francisco. Our StoryAt Partly, our mission is to bridge the gap in the global parts market by creating the first comprehensive platform for replacement parts, starting with automotive components. We envision a sustainable future where individuals can effortlessly repair anything.Founded by former Rocket Lab engineers, we leverage innovative technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, our team has more than tripled in size and we anticipate doubling again in the next 12 months. Our workforce is distributed globally, spanning Europe and Australasia.We offer scalable digital infrastructure solutions to some of the largest enterprises and most dynamic startups worldwide. Partly's solutions are integrated into hundreds of companies globally, providing a robust backbone for online parts cataloging and management.Our esteemed investors include Blackbird Ventures (backers of Canva, CultureAmp, etc.), Square Peg, Octopus Ventures, Icehouse, as well as industry leaders such as Peter Beck (Rocket Lab), Akshay Kothari (Co-Founder of Notion), and Dylan Field (Co-Founder of Figma).We are committed to building a world-class team and to fostering an environment at Partly where people can perform their best work. We take pride in the culture we’ve cultivated here, and our values resonate throughout every aspect of our operations.Curious about the challenges we are addressing and the culture we are nurturing at Partly? Hear directly from our team here: https://shorturl.at/iAFUX The RoleIn this position, you will collaborate with fellow members of our product and engineering teams to address complex and stimulating challenges while developing exceptional software solutions. Responsibilities of the Forward Deployed EngineerYou will work closely with customers in your local market, visiting onsite when necessary, to gain deep insights into their workflows, challenges, and the definition of success in real-world scenarios.You will spearhead technical discovery, solution design, and delivery for...

As a Customer Solutions Engineer at Cloudflare, you will play a critical role in delivering innovative solutions to our clients. You will work closely with our engineering and customer support teams to ensure that our customers get the most out of our products and services. Your expertise in networking and cloud technologies will help us to solve complex challenges and enhance customer satisfaction.

We are seeking a talented Senior Customer Solutions Engineer to join our dynamic team at Cloudflare. In this role, you will leverage your technical expertise to provide exceptional support and solutions for our clients, ensuring their success with our innovative products and services.You will work closely with cross-functional teams to troubleshoot complex technical issues, design custom solutions, and deliver outstanding customer experiences. Your contributions will directly impact our clients' satisfaction and retention.

Join our dynamic team at Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences across the APAC and EMEA regions. You will leverage your technical expertise to design, implement, and optimize solutions that meet the specific needs of our diverse clientele.Your ability to bridge the gap between customer requirements and technical solutions will be key in delivering exceptional service. Collaborating with cross-functional teams, you will ensure our technology aligns with customer expectations and drives measurable results.

Discover OktaOkta is the world's leading identity management company, empowering individuals to securely access any technology, anywhere, on any device or application. Our versatile products, including the Okta Platform and Auth0 Platform, ensure robust security, seamless authentication, and automation by placing identity at the heart of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners and individuals who can enhance our team with their unique insights.Join us in our mission to create a world where identity is yours!The Solutions Engineering Team - This is a customer-facing sales role. Candidates must be located in the USA and be US citizens, with travel required at least 25% of the time, including attendance at an in-person onboarding session.The Global Presales organization at Okta combines a diverse range of experts, including Solutions Engineers, the Office of the Field CTO, and Architects, who blend deep technical knowledge with strategic business acumen. This team acts as trusted advisors to our customers and partners, helping them fully leverage Okta’s Identity Platform. Through insightful questioning and understanding of complex challenges, we deliver customized solutions that address unique identity needs. Our commitment to empathy, collaboration, and customer success sets us apart.Solutions Engineer Opportunity at OktaAs a Solutions Engineer reporting to the Senior Manager of Solutions Engineering, you will be integral to our presales team, responsible for delivering impactful sales presentations and product demonstrations. You will guide customers on implementing Okta’s customer identity and access management solutions effectively.Your Responsibilities:Strategic Customer Engagement:Facilitate strategic conversations with technical and engineering leaders and stakeholders.Stay abreast of emerging trends, industry best practices, and identity-driven digital transformations.Assist in crafting executive-level messaging and contribute to strategic discussions by aligning Okta’s solutions with customer business outcomes.Develop customer-focused perspectives that translate Okta’s offerings into actionable solutions for client challenges.Lead in-depth technical Q&A discovery sessions for prospective clients.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.

Join Lever's dynamic go-to-market team as a Senior Solutions Engineer, where your expertise will directly influence our customer's analytics and business intelligence workflows. In this pivotal role, you will collaborate closely with the sales, product, and customer success teams to ensure a seamless integration of the Sisu platform into our client’s operations. Your responsibilities will include establishing technical pre-sales relationships, designing innovative technical architectures, and crafting tailored solutions to complex challenges.As a vital link between Sales and Product, your insights will drive the evolution of our operational analytics platform. You will provide valuable feedback to the Product and Marketing teams, shaping the future roadmap and go-to-market strategies. This position offers the unique opportunity to leverage your analytical and data science expertise while engaging in creative brainstorming sessions with customers to tackle demanding problems.Within our compact and agile team, you will not only engage with clients but also participate in mentoring new team members, presenting at various events, and contributing to content that reaches a global audience.

Join Cloudflare as a Customer Solutions Engineer and play a vital role in delivering exceptional customer experiences. In this hybrid position, you will collaborate with cross-functional teams to provide technical support and innovative solutions that enhance our product offerings. Your expertise will help customers effectively utilize Cloudflare's services, ensuring their success and satisfaction.

Join Cloudflare as a Customer Solutions Engineer, where you will play a crucial role in delivering tailored technical solutions to our diverse clientele. You will leverage your expertise in networking and cloud technologies to ensure seamless integration and optimization of Cloudflare's services for our customers.Your responsibilities will include collaborating with sales teams, engaging with customers to understand their unique challenges, and providing insightful technical guidance to enhance their experience with our products. If you are passionate about technology and customer satisfaction, this is the perfect opportunity for you!

Join BigID as a Senior Solutions and Presales Engineer, where you will play a pivotal role in driving customer success and enhancing our sales efforts. In this dynamic position, you will leverage your technical expertise and communication skills to demonstrate our innovative data discovery solutions to potential clients. Your insights will be crucial in shaping proposals that align with client needs, ultimately contributing to the growth and success of BigID.

Astranis is at the forefront of the space communications revolution, crafting cutting-edge satellites designed for high orbits that extend humanity's reach into the cosmos. Currently, our satellites deliver dedicated and secure networks to a diverse clientele that includes large enterprises, sovereign governments, and the US military. With five satellites successfully in orbit and a pipeline of launches planned, we are addressing a robust backlog exceeding $1 billion in commercial contracts.Astranis is recognized as the go-to partner for satellite communications, particularly for clients with stringent demands for reliability, data security, network transparency, and tailored solutions. Our company has secured over $750 million in investment from premier venture capitalists, including names like Andreessen Horowitz, Blackrock, and Fidelity, and our team comprises 450 talented engineers and entrepreneurial minds. We design, construct, and operate our satellites from our expansive 153,000 sq. ft. headquarters located in Northern California, USA.Senior Solutions EngineerThis pivotal role will support both our commercial and US government initiatives.RoleAs a Senior Solutions Engineer, you will engage in designing and analyzing satellite networks tailored for global commercial and governmental applications. The focus will primarily be on pre-sales engineering for commercial endeavors, while also contributing to post-sales engineering and internal development projects. This role is centered around optimizing high-throughput satellite networks, encompassing various parameters such as:Satellite communications payload configuration and developmentOrbital slot selection, spectrum, and frequency planningAntenna system optimization and user coverage area definitionUser terminal selectionNetworking and modem equipment selection and configurationGateway and remote earth station selectionBaseband selection tailored to the client’s specific requirementsThis dynamic role balances technical expertise with business and customer-facing responsibilities, offering high visibility and significant impact. Key responsibilities include:Developing satellite network solutions for commercial projects from inception to deal closure and beyond.Modeling and analyzing satellite networks utilizing proprietary software.Collaborating with Commercial, US Government, Finance, Legal, Engineering, Operations, Regulatory, and Executive teams.Effectively communicating our satellite network designs and reports as solutions/sales engineers.Assisting in regulatory efforts (FCC, ITU, etc.) related to satellite operations.