Technical Account Management Manager I - San Francisco

Join Datadog as a Manager I in Technical Account Management, where you will lead a team in delivering exceptional customer support and technical guidance. This pivotal role requires a balance of technical expertise and leadership skills to drive our clients’ success and foster long-term relationships.

Technical Account ManagerLocation: San Francisco, CAMetriport is an innovative open-source data intelligence platform designed to empower healthcare organizations by facilitating real-time access and exchange of patient data. Our platform seamlessly integrates with all major healthcare IT systems in the US, providing insights into comprehensive medical data for over 300 million individuals.With a proven product-market fit—demonstrated by multi-million ARR, a diverse portfolio of over 100 clients including industry leaders like Amazon One Medical, Strive Health, and Weight Watchers, as well as support from top venture capitalists—we are poised for significant growth. Our team is small yet high-performing, consisting primarily of former founders and Y Combinator alumni, fostering an engineering-centric environment that values autonomy and competence over prestige. While we maintain a rigorous work ethic—founders work six days a week from our San Francisco office—we also ensure that our team members have the flexibility to manage their own schedules. We focus on measuring output and are committed to a sustainable work intensity.Role OverviewAs a Technical Account Manager at Metriport, you will act as a vital technical liaison between our production customers and our product team, ensuring they derive maximum value from our platform. This position transcends traditional account management; you will leverage your technical fluency to identify customer needs, engage with engineering and clinical teams, and build trustworthy relationships that facilitate natural product expansion.Your role will require exceptional relationship management skills and a profound understanding of Metriport’s offerings. You will combine this knowledge with insights into our customers' needs to propose tailored solutions for their growth. Additionally, you will be responsible for developing and implementing new customer success processes and automated monitoring systems.In your initial months, you will collaborate closely with our Chief of Staff, Founding Engineer, and Customer Success team to enhance our account management strategies. Key responsibilities include:Customer Health: Champion the primary metric of customer health for our production clients.Driving Value-Led Growth: Discover and unlock organic expansion avenues by ensuring customers fully utilize our product and achieve measurable ROI. Revenue growth will stem from the delivery of value.Evolving With Customers: Identify customers who may not be leveraging certain features and guide them in maximizing their use of Metriport’s capabilities.

Join Airwallex as a Senior Technical Account ManagerAt Airwallex, we are redefining the financial landscape for global businesses through our innovative payment solutions. With a robust infrastructure and advanced software, we empower over 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly handle their accounts, payments, treasury, and embedded finance on a global scale.Founded in Melbourne and now operating from 26 offices worldwide, our team of over 2,000 talented professionals is committed to creating the future of financial technology. As a company valued at $8 billion and supported by prestigious investors such as T. Rowe Price, Visa, and Sequoia, we are looking for driven individuals ready to make an impact in their careers.What We ValueWe seek builders with an entrepreneurial spirit who are eager to make a difference. You will need strong expertise and analytical skills, along with a passion for our mission and operating principles. You should be able to make quick, informed decisions, delve deep into challenges, and balance speed with thoroughness. Collaboration and humility are key; we expect you to transform ideas into tangible products while maintaining a proactive approach to problem-solving using AI technologies.Join us in tackling complex challenges alongside exceptional teammates as we shape the future of global banking.About Our TeamThe Merchant Services team collaborates with clients to unlock their potential using Airwallex products, driving growth and success. We play a crucial role in influencing revenue growth across our product suite and work closely with sales, strategy, product, and engineering teams to ensure our clients receive the best possible experience. As the primary technical liaison and trusted advisor, we support clients throughout the pre-sales, integration, and post-launch stages, equipping them with the tools they need to thrive in a dynamic market.

Join the ranks of DigitalOcean, where you can embark on a transformative career journey within a vibrant community of innovative thinkers. Our mission is to simplify cloud computing for everyone, and we are seeking individuals who are driven by a growth mindset and the desire to make a significant impact. If you thrive in a fast-paced environment that champions creativity and collaboration, this is the right place for you. We celebrate success together, learn from one another, and strive to empower dreamers and builders across the globe.We are on the lookout for a Strategic Technical Account Manager (TAM) who is committed to fostering impactful relationships with senior stakeholders and adept at aligning infrastructure solutions with business strategies.As a Strategic Technical Account Manager at DigitalOcean, you will become part of a high-energy team focused on pioneering advancements in cloud computing and artificial intelligence.Your Responsibilities:Strategic Relationship ManagementManage the technical relationship with our most valued clients, including Fortune 500 companies and leading global tech firms.Act as a trusted advisor and primary technical contact for executive-level stakeholders, cultivating deep and enduring partnerships.Facilitate regular technical and strategic alignment meetings (QBRs, EBRs) to proactively guide the customer’s infrastructure roadmap.Serve as a thought partner, encouraging customers to modernize and scale their AI/ML and GPU workloads utilizing cutting-edge cloud architectures.Executive Presence & InfluenceEngage confidently with C-level and VP-level executives, articulating insights with clarity and authority.Deliver impactful presentations suitable for boardroom discussions, focusing on architectural decisions, cost-performance trade-offs, and innovation potentials.Navigate complex organizational structures to maintain alignment and control at all levels within DigitalOcean.Technical Consultation & Innovation SupportProvide expert advice on architecting and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.Assist clients with architectural planning, workload migration strategies, performance optimization, and incident management.Collaborate with engineering and product teams to overcome customer challenges and influence the product roadmap based on enterprise requirements.

DigitalOcean seeks a Senior Technical Account Manager in San Francisco to serve as the main technical contact for clients. This role centers on building strong client relationships and supporting customers as they navigate DigitalOcean’s cloud solutions. Role overview The Senior Technical Account Manager acts as the trusted point of contact for customers, helping them make the most of DigitalOcean’s products and services. Success in this position depends on a mix of technical understanding and a commitment to outstanding client service. What you will do Serve as the primary technical liaison for assigned customers Guide clients through the details of DigitalOcean’s cloud offerings Support client engagement and help address technical questions or challenges Work to ensure client satisfaction and long-term loyalty Key strengths Strong relationship-building skills Ability to communicate technical concepts clearly Focus on delivering excellent service to clients

Role Overview Modern Treasury is hiring a Technical Account Manager in San Francisco. This role manages the full post-sale customer journey, starting with onboarding and implementation and continuing through ongoing operational support and growth. What You Will Do Guide customers through onboarding and integration with Modern Treasury’s APIs Act as a technical consultant and account lead, helping clients design and scale money movement systems Work closely with developers, product managers, and payments teams to ensure successful implementation and ongoing use Support customers in managing financial infrastructure with a focus on precision, reliability, and scalability Collaboration and Focus This position sits at the intersection of engineering, product, and operations. Expect regular collaboration with both internal teams and client stakeholders. AI and Technical Skills Modern Treasury integrates AI deeply into its operations. Candidates comfortable with AI tools and interested in advancing AI best practices will thrive in this environment.

At Intrinsic Safety, we're leveraging innovative technologies to tackle some of the most challenging issues of our digital era using safe and effective AI solutions. Your contributions will play a pivotal role in assisting fraud prevention and Trust & Safety teams, enabling them to concentrate on impactful tasks rather than repetitive manual reviews. We're experiencing rapid growth, partnering with some of the largest and most dynamic social media and online service platforms.We are on the lookout for an exceptional Technical Account Manager (TAM) to join our core Customer Success team. In this role, you will be crucial in ensuring our customers—particularly our enterprise clients—derive maximum value from Intrinsic Safety by providing expert technical support and guidance. You will act as the essential link between our advanced AI platform and our customers' technical teams, fostering deep platform adoption, troubleshooting complex issues, and facilitating their long-term success. This is a unique opportunity to contribute to our mission by transforming intricate technical challenges into practical solutions that effectively combat fraud and abuse.This role requires in-person attendance at our San Francisco office.Your ResponsibilitiesPost-Integration Technical Partnership: Serve as the main technical liaison for our enterprise customers post-deployment. Gain a thorough understanding of their unique technical environments and data flows as they interact with the Intrinsic Safety platform.Drive Ongoing Technical Adoption & Optimization: Assist customers in navigating advanced platform features and configurations to ensure they maximize the benefits of Intrinsic Safety’s offerings.Build Scalable Technical Resources: Develop and enhance our knowledge base, technical documentation, and best practice guides to empower both customers and the Customer Success team.Strategic Technical Troubleshooting & Resolution: Identify and resolve sophisticated technical challenges that arise after implementation, working closely with engineering and product teams to deliver scalable solutions.Product Evolution: Act as a key contributor to the continual improvement of our product offerings.

Join Wispr FlowAt Wispr Flow, we are revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.We take pride in being the leading voice dictation platform that users prefer over traditional keyboards, thanks to our unparalleled understanding right from the first attempt. Our system is context-aware, personalized, and accessible on both desktop and mobile devices.Looking ahead to 2026, we are excited to expand beyond dictation into developing native actions, establishing an agentic framework that seamlessly understands user intents and operates reliably.Our dynamic team comprises AI researchers, designers, growth strategists, and engineers who are dedicated to redefining human-computer interaction from the ground up. We cherish teammates who take initiative, communicate transparently, are user-centric, and pay attention to detail. Here, spirited discussions, truth-seeking, and making a real-world impact are at the core of our culture.Our success is reflected in our impressive growth trajectory, with a 150% revenue increase each quarter over the last year and $81M raised from top-tier venture capitalists and renowned angel investors.

Join the dynamic team at dev2 as an Account Manager in the vibrant city of San Francisco! In this critical role, you will be responsible for managing client relationships, understanding their needs, and ensuring exceptional service delivery. Your proactive approach will help drive client satisfaction and retention.

Join PagerDuty as an Account Manager in San Francisco, where you will play a pivotal role in driving customer success and satisfaction. As an Account Manager, you will manage relationships with key clients, ensuring they receive exceptional service and support. You’ll work closely with various teams to maximize the value of our service offerings, while identifying opportunities for growth and expansion within existing accounts.

Cogent Security seeks a Technical Account Manager based in San Francisco, CA. The focus of this position is to develop and maintain strong relationships with clients, ensuring their technical needs are met with care and attention. Key responsibilities Serve as the primary point of contact for assigned clients, addressing technical questions and concerns as they arise. Guide new customers through the onboarding process, helping them become familiar with Cogent Security’s solutions. Provide ongoing support, troubleshooting, and tailored advice to meet each client’s unique requirements. Work to maintain customer satisfaction and foster long-term partnerships.

About WatershedWatershed is a pioneering enterprise sustainability platform that empowers organizations to effectively manage climate and ESG data. Renowned companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens utilize Watershed to generate audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving genuine decarbonization efforts. We are in search of passionate team members who are eager to contribute to product development, thrive in a mission-driven startup environment, and play an integral role in shaping our dynamic team culture.With offices located in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, along with remote team members across the US and Europe, we invite you to explore the opportunity to join our innovative team!The RoleWe are seeking a highly skilled Technical Accounting Lead to take ownership of some of the most intricate and judgment-intensive areas of our financial statements. In this pivotal role, you will not only reference guidance but also architect the strategic framework, craft comprehensive memos, and operationalize key accounting standards for our high-growth software business, all within a rapidly evolving market and regulatory environment.You will act as the primary technical accounting authority at Watershed, serving as the subject matter expert on critical topics such as Revenue Recognition (ASC 606), Capitalized Commissions (ASC 340-40), and Internally Developed Software (ASC 350-40). In addition to your technical expertise, you will actively engage in month-end close processes, audit preparation, execution, and financial statement reporting, collaborating closely with finance teams and other departments throughout the company.This position is ideally based in one of our hubs in San Francisco or New York City, but we are open to considering remote candidates within the US as well.

As a Strategic Account Manager at Virio, you will play a pivotal role in driving our client success and satisfaction. You will be responsible for managing key accounts, building strong relationships with clients, and understanding their unique needs to provide tailored solutions. Your strategic approach and industry insight will enable you to identify growth opportunities and deliver exceptional service.

Paraform is seeking a dynamic and entrepreneurial Account Manager to help build and expand a premier portfolio of recruiting firms. In this pivotal role, you will serve as a trusted advisor to business owners, guiding them on optimizing their use of Paraform, enhancing daily operations, and uncovering avenues for revenue and performance growth. This position is highly cross-functional and influential, allowing you to collaborate directly with leading agencies to create innovative systems and enhance marketplace liquidity.

Join Lambda, a pioneer in AI cloud infrastructure, where we empower countless customers ranging from AI researchers to large enterprises and hyperscalers. Our mission is to democratize access to superintelligence, making compute as essential as electricity. If you're passionate about revolutionizing the AI cloud landscape, we invite you to be part of our journey.*Note: This position mandates in-office presence at our San Jose or San Francisco locations for four days a week; our designated remote workday is Tuesday.Our Operations team is integral to delivering a seamless AI Infrastructure-as-a-Service (AI-IaaS) experience. This team is responsible for sourcing infrastructure and components, overseeing daily data center operations to ensure optimal performance, and facilitating cross-company coordination through product management to align operational capabilities with strategic objectives. By managing the entire lifecycle from procurement to deployment, our Operations team guarantees that our AI-driven infrastructure is robust, scalable, and aligned with our business priorities.Key ResponsibilitiesOversee large-scale GPU cluster deployments across data center colocation sites nationwide.Collaborate closely with Data Center engineering and operations to ensure the accurate deployment of infrastructure requirements.Advance multiple concurrent projects, evaluating risks and monitoring progress.Proactively manage dependencies and foresee/resolve execution challenges.Engage with a diverse range of cross-functional stakeholders, including Product, Engineering, and Operations, to ensure effective project execution and adherence to SLAs.Communicate progress and status updates with internal stakeholders and customer groups across various locations and time zones.Interact with stakeholders at all levels to resolve technical and scheduling issues.Cultivate strong partnerships across Lambda while leveraging your credibility and technical expertise to foster process improvements and efficiencies.Contribute to the development and expansion of new business opportunities.

Join the Ramp TeamAt Ramp, we are revolutionizing the operations of modern finance teams in the era of AI. We believe that AI is not just a fleeting trend; it is the cornerstone of future business operations. We are committed to investing in this exciting future—and in the talented individuals who dare to shape it.Ramp is an innovative financial operations platform dedicated to helping businesses save both time and money. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced by intelligent features designed to maximize the efficiency of every dollar and hour spent. With over 50,000 clients ranging from family-owned farms to e-commerce titans and space startups, we've helped save a staggering $10B and 27.5M hours. Founded in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $100 billion in transactions annually.Our esteemed investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, along with more than 100 angel investors who are founders or executives in top-tier companies. Our team is composed of exceptional leaders hailing from premier financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, and Mastercard—as well as technology giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has consistently earned accolades, being featured in Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for over three years, alongside recognition in Forbes’ Cloud 100, CNBC’s Disruptor 50, and TIME Magazine’s Most Influential Companies.Role OverviewWe are seeking a detail-oriented and proactive Technical Accounting Manager to enhance our dynamic Accounting team. You will report directly to the Technical Accounting Senior Manager and collaborate closely with various members of the Accounting and Finance teams. Your responsibilities will include drafting and refining accounting policies, facilitating the adoption of US GAAP accounting standards, conducting research and documentation of significant and non-routine transactions, and partnering with all aspects of our financial operations.

About DEUNA DEUNA is an innovative startup transforming the landscape of global commerce with our AI-driven payments and orchestration platform, ATHIA. Designed to empower large enterprises, ATHIA enhances approval rates, minimizes costs, and opens new revenue streams. Developed by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA seamlessly integrates payment intelligence, checkout optimization, and data orchestration into one robust solution.With extensive integrations across more than 300 Payment Service Providers (PSPs) and alternative payment methods, and processing over 20% of Mexico’s digital economy through our platform, we simplify global payments through a single integration and centralized reconciliation.As we expand into the U.S. market, we aim to address the pressing needs of large retailers, marketplaces, airlines, and quick-service restaurants. Join us in redefining the future of payments! Visit https://www.deuna.com/ to explore more about us!

Technical Program ManagerJoin Substrate, a pioneering force in tackling critical technological challenges in the United States. We are positioned at the cutting edge of advanced manufacturing and innovative physics, striving to revolutionize the semiconductor industry and enhance America’s technological prowess. Our team comprises elite scientists, engineers, and technical specialists dedicated to developing groundbreaking technologies.Role OverviewAs a Technical Program Manager, you will lead intricate technical programs from inception to completion, orchestrating efforts among independent scientists, engineers, and technical professionals. This role involves managing multiple interrelated workstreams where hardware development, R&D, manufacturing, and scientific validation unfold concurrently, each dependent on the other.Key ResponsibilitiesDirect technical programs that encompass hardware components and scientific validation across various simultaneous workstreams.Oversee program timelines, budgets, and resource distribution across numerous dynamic projects.Monitor critical interdependencies between R&D, hardware development, scientific validation, and manufacturing readiness.Collaborate closely with multidisciplinary scientists to convert research insights into technical specifications.Partner with hardware engineering teams for component selection, design validation, and manufacturing preparedness.Coordinate with security experts to ensure compliance with privacy and security standards across teams and projects.Manage relationships with vendors, including component suppliers, manufacturers, and testing facilities.Conduct risk assessments and implement mitigation strategies for technical and supply chain vulnerabilities.Facilitate technical evaluations and integration decisions across diverse project contributors.Report program progress, risks, and strategic recommendations to executive leadership.Develop and maintain comprehensive technical program documentation while respecting contributor independence.

At Anaplan, we're at the forefront of innovation, dedicated to enhancing business decision-making with our state-of-the-art AI-driven scenario planning and analysis platform. Our mission is to empower our clients to stay ahead of their competition and the market.What binds us as Anaplanners is our unwavering commitment to our customers’ success and our celebrated Winning Culture.Our clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our premier platform.Our Winning Culture fuels our teams of innovators. We value diverse perspectives and ideas, embrace leadership at all levels, strive for ambitious goals, and take joy in celebrating our achievements—both big and small.Guided by our principles of being strategy-led, values-driven, and disciplined in execution, you will find inspiration, connection, growth, and reward here. Celebrate your uniqueness with us as we build what’s next—together!Anaplan is in search of a Senior Manager, Technical Accounting to join our dynamic accounting team. We seek a candidate with exceptional technical accounting expertise, a collaborative spirit, and a passion for delivering high-quality results while driving continuous improvement in a fast-paced, growth-oriented environment. This position will report to the Director of Technical Accounting & Reporting, spearheading complex accounting issues and facilitating the comprehension and implementation of new accounting standards. The ideal candidate will partner with cross-functional team leaders, including revenue operations, corporate accounting, legal, finance, treasury, and other subject matter experts within the organization. Our preferred candidate will thrive in a hybrid working model, spending two days per week in our San Francisco office.

We are seeking a dynamic and detail-oriented Technical Accounting and Reporting Manager to join our innovative team at Fal. In this pivotal role, you will be responsible for overseeing the company's technical accounting functions, ensuring compliance with financial regulations, and delivering accurate financial reports. Your expertise in accounting principles and reporting standards will be crucial in driving our financial strategy.As a key member of our finance department, you will collaborate with cross-functional teams, providing insights that support business decisions and enhance financial performance. This position offers the opportunity to lead projects, mentor junior staff, and contribute significantly to our financial reporting processes.