Technical Solutions Engineer

About GigsAt Gigs, we are creating the ultimate operating system for mobile services, enabling tech companies to seamlessly integrate global connectivity into their products.Much like how Stripe allows businesses to add payment options in seconds, Gigs empowers platforms to incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.Our team, consisting of around 100 talented individuals across the US and Europe, is backed by nearly $100 million in funding from esteemed investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are dedicated to addressing significant technical and regulatory hurdles to ensure seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to influence the future of telecom, we would love to connect with you.The RoleAs a Solutions Engineer, you will serve as the technical partner for our customers at Gigs. Your primary responsibility will be to assist customers in planning, coordinating, and successfully launching integrations with the Gigs API.This role represents a unique intersection of technical, strategic, and operational responsibilities. Your work may involve collaborating with the Product team on critical features that are essential for strategic onboarding or scoping and leading API implementations across different regions with one of the largest Fintech companies in the world.Although the implementation process falls under Customer Success at Gigs, your role will be central to various functions within the company. You will closely collaborate with Product and Engineering to define new features and provide continuous feedback. Additionally, you will play a key role in Growth, working alongside the Business Development team to facilitate new implementations and serving as the primary point of contact for our largest clients as they pursue further development.What You’ll DoDeliver customer implementations. You will take ownership of each API integration, treating it as a unique project and meticulously scoping and executing the ideal implementation for the specific use case of each customer. You will work closely with clients to ensure they incorporate the right feature set, API endpoints, and wireframes for success.Key technical contact. You will engage with the engineering and product teams of our customers as they integrate and continue to develop their applications, ensuring a smooth implementation process.

P-1398 Note: This is a hybrid role requiring approximately 3 days in the office in Plano, TX. Mission: As a Staff Data & AI Technical Solutions Engineer, you will take the lead in developing and guiding others in crafting innovative Data & AI technical solutions for various customer issues. This includes an in-depth exploration of production data pipelines, AI workflows, streaming data ingestion, and more. You possess extensive expertise in Data & AI architectures, having encountered a diverse array of use cases while successfully managing intricate production environments in compliance with Service Level Agreements (SLAs). You will work collaboratively with product engineering and customer account teams to deliver exceptional results for customers, especially in critical production downtime scenarios. Your role is to empower customers with the knowledge and skills necessary to create efficient architectures and dependable services, leveraging Databricks’ platform to achieve their strategic goals. Reporting to a Technical Support Engineering manager, you are recognized as a technical authority within a leading global support engineering organization, celebrated for your leadership, technical knowledge, and ability to resolve even the most challenging customer situations. The impact you will have: Lead and direct technical solutions for a wide range of complex challenges reported by Databricks customers, including escalated and critical cases. Conduct comprehensive code-level analysis and systems architecture assessments of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Act as a customer support advisor, adept at diffusing escalations during incidents directly with customer stakeholders, swiftly identifying mitigations and solutions for advanced use cases, and strategically helping to avert future customer issues. Contribute to simplifying Databricks products and enhancing customer production environments' stability by influencing Engineering and Backline Support teams to identify areas for product improvements. Establish yourself as a deep technical expert and leader in the Databricks platform and production systems, mentoring others to share your expertise. What we look for: A minimum of 8 years of experience in designing, building, testing, and maintaining data pipelines, with relevant past experience in Spark being mandatory. Proficiency in SQL databases or data warehouses, among other technical skills.

Join AECOM as a Technical Solutions Civil Manager in our San Francisco office, where you will lead innovative civil engineering solutions and collaborate with a dynamic team of professionals. This role involves overseeing the execution of high-profile projects, ensuring compliance with industry standards, and delivering exceptional client service. You will be responsible for mentoring junior staff, managing project budgets, and maintaining quality control throughout all phases of project development.

About FormalFormal is a cutting-edge data security platform that empowers teams to effortlessly comprehend and manage their data.We are developing a state-of-the-art protocol-aware reverse-proxy for data stores and APIs, enabling organizations to gain real-time insights into their data. This innovative approach allows teams to monitor how sensitive information is stored, accessed, and utilized, ensuring adherence to least privilege principles through effective masking, filtering, and anonymization policies.We partner with industry leaders such as Ramp, Gusto, and Notion to tackle challenges related to data security and compliance, data quality management, and infrastructure access.Formal is proudly supported by prestigious venture capital firms, including Thrive Capital and Y Combinator, along with angel investors who are influential executives and founders from Datadog, Clickhouse, Plaid, and Vanta.About the RoleAt Formal, we aim to cultivate the most exceptional engineering team, and we seek individuals eager to have a significant impact on product development and company growth.We are in search of a Solutions Engineer who will collaborate closely with our customers and prospects to gain a thorough understanding of their infrastructure and workflows. You will guide technical evaluations, facilitate successful deployments, and ensure ongoing value delivery.This hybrid role merges strong technical capabilities with customer-focused empathy. You will work alongside engineering, product, and go-to-market teams to address intricate customer challenges and shape the roadmap based on genuine needs.If you are passionate about exploring technical architectures, articulating complex concepts clearly, and assisting teams in adopting transformative products, this opportunity is for you.What You'll DoServe as the technical liaison for prospects and customers throughout onboarding, pilot programs, and expansions.Engage in in-depth technical discussions with engineering, security, and data teams at modern organizations.Design and present tailored solution architectures that showcase the advantages of Formal's platform.Collaborate closely with engineering to prioritize and define technical requests or integrations.Develop internal tools, scripts, or resources to streamline onboarding and enhance repeatability.Cultivate and maintain a comprehensive understanding of Formal’s product and data protocols.

At Scale AI, we play a crucial role in advancing AI applications across various industries. As our customer base expands at an unprecedented rate, you will be at the forefront of ensuring that the world's most innovative companies become devoted, long-term partners with Scale. As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives (AEs), Product Managers, and Machine Learning Engineers (MLEs) to guide prospective clients through the pre-sales process. Your role will involve delivering customized demonstrations and pilot projects to achieve the coveted 'technical win.' You will assess customer technical requirements and create actionable Scopes of Work (SOW). Working hand-in-hand with our delivery team, you will also assist in the initial implementation phase. With an unwavering curiosity about customer needs and challenges, you will leverage your profound knowledge of Scale products and Generative AI to craft tailored solutions. Your ability to build strong relationships, manage projects effectively, and provide technical insights will be essential to your success in this role.

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

About BlacksmithAt Blacksmith, we revolutionize CI workload infrastructure, ensuring speed and cost-effectiveness. Our flagship product accelerates GitHub Actions by leveraging a proprietary global network of bare-metal machines, steering clear of generic cloud VMs.Currently, we manage tens of millions of Firecracker VMs monthly, serving over 1,200 clients and achieving around $10M in annual recurring revenue within just two years.Our operations involve thousands of bare-metal machines spread across various regions, scheduling over 30,000 vCPUs concurrently and maintaining a petabyte-scale Ceph cluster.With $13.5M raised in Seed and Series A funding from Google Ventures (GV), we are committed to building a small yet exceptional team.Our founders bring extensive experience from building search and ad infrastructures at Faire and managing large distributed systems at Cockroach Labs. Our go-to-market strategy is led by Jon Boyer, former Head of Sales at Zapier.We are now expanding our CI infrastructure into a comprehensive platform, including the operation of agent sandboxes and the development of our own coding agent.Your RoleCollaborate with Sales for Technical SuccessConduct technical discovery, scoping discussions, and qualification calls with engineering, DevOps, and platform teams.Present impactful product demonstrations, whiteboard sessions, and customized technical explorations.Design and implement Proof of Concepts (POCs), benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.Serve as a Trusted Technical AdvisorEstablish credibility with architects, engineering managers, SREs, and CTOs.Translate engineering challenges into effective solution designs utilizing Blacksmith’s CI cloud.Guide clients on best practices for CI modernization, ephemeral compute, cost efficiency, and transitioning away from hyperscalers.Tackle Technical Challenges InstantlyAssist clients in troubleshooting CI performance bottlenecks and ensuring seamless operations.

About Our TeamJoin our Technical Success team at OpenAI, where we are dedicated to the secure and effective implementation of ChatGPT and OpenAI API applications for developers and enterprises. As trusted advisors and thought leaders, we empower our customers to unlock the full potential of our innovative models and products. In your role as a Solutions Engineer, you will drive transformative business solutions encompassing customer service enhancements, automated content generation, and pioneering applications utilizing our cutting-edge models.Role OverviewWe are looking for a dynamic Solutions Engineer to collaborate with our clients, ensuring they derive significant business value from our offerings, including ChatGPT and the OpenAI API. Your role will involve partnering with senior business stakeholders to comprehend their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases and applications. You will liaise with both business and technical teams to showcase the benefits of our solutions, recommending architectural frameworks to facilitate implementation and development.This position is based in San Francisco, CA, with a hybrid work model requiring three days of in-office work per week. We also provide relocation assistance for new hires.Key ResponsibilitiesDeliver exceptional pre-sales support by offering technical expertise, articulating our value proposition, and addressing product, API, and LLM-related inquiries.Illustrate how the OpenAI APIs and ChatGPT can fulfill our customers’ business objectives and generate substantial value, including building and presenting demos, scoping use cases, recommending architectural strategies, and providing comprehensive technical guidance.Create and maintain documentation, guides, and FAQs to address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by representing their voice internally, gathering feedback, identifying trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, providing standard collateral, directing customers to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate teams.

Role Overview Cloudflare, Inc. is hiring an Associate Solutions Engineer for a hybrid role. This position focuses on supporting clients by identifying their needs, resolving technical challenges, and helping to implement solutions that improve their experience with Cloudflare's products and services. What You Will Do Work with teams across the company to understand client requirements Troubleshoot and resolve technical issues for clients Help implement solutions that address client challenges Communicate technical concepts clearly to both clients and internal stakeholders

About Our TeamJoin our dynamic Solutions Engineering team at OpenAI, where we are dedicated to facilitating the safe and impactful implementation of Generative AI applications for developers and enterprises. As trusted advisors and thought partners, we collaborate closely with founders and technical teams to innovate, construct, and expand groundbreaking AI products on the OpenAI platform.Position OverviewWe are on the lookout for a skilled and product-oriented Solutions Engineer who is passionate about pushing the boundaries of advanced AI alongside our startup clientele. In this role, you will engage with some of the most innovative AI startups globally, guiding them through the phases of ideation, development, deployment, and scaling to optimize the value derived from our platform. You will be instrumental in shaping the creative and unprecedented use cases being developed on our API, acting as a vital partner in gathering and conveying high-fidelity product and model feedback to our internal teams. Collaborating closely with Sales, Solutions Architecture, Applied Research, and Product teams, you will report directly to the Startups Solutions Engineering Lead.This position is based in our San Francisco headquarters, utilizing a hybrid work model that includes three days in the office each week. We also provide relocation assistance to new hires.Key ResponsibilitiesServe as a technical thought partner for startups, assisting them in rapidly transitioning from concept to production at scale using our API.Develop and disseminate repeatable guidance for the startup ecosystem by creating best practices, sample applications, deployment patterns, and technical playbooks, as well as leading workshops, office hours, hackathons, and founder roundtables.Work collaboratively with Product and Research teams to ensure our models and platform consistently deliver top-tier performance for real-world startup applications.Aggregate high-quality product and model feedback from a diverse portfolio of startups and translate this into concise, prioritized requirements that inform our development roadmap.Ideal Candidate ProfilePossess 5+ years of experience as a software engineer, ML engineer, or in a related role, preferably within a startup context; prior experience as a founder or founding engineer is highly regarded.Demonstrate a strong passion for startups and a firm belief in their potential to evolve into significant enterprises.Exhibit proficiency in programming languages such as Python and JavaScript, alongside relevant frameworks and tools.

About the RoleWe are on the lookout for pioneering Solutions Engineers who excel at blending technical expertise with commercial effectiveness. You will play a pivotal role in driving revenue by connecting our innovative platform with our clients' essential investment workflows. Your mission will be to demonstrate the real-world effectiveness of our knowledge engine, utilizing actual data from prospects to enhance their workflows.This involves transforming complex documents such as PDFs, CapIQ feeds, Excel models, and SharePoint files from financial services firms into insightful, actionable data through live demonstrations. Your technical proficiency will help you build trust, lead discovery sessions, manage proof of concepts (POCs), and convert skeptical investors into enthusiastic users of our platform.This position is ideal for builders — you will be actively involved in demonstrations, development, and iteration alongside our founders and engineers. You will enjoy significant autonomy and responsibility, overseeing the entire technical customer journey from initial wins to ongoing adoption and expansion.Your ResponsibilitiesConduct technical discovery and demonstrations — align customer workflows, identify data sources and pain points with our platform, and showcase the potential value of Rowspace to skeptical financial stakeholders.Manage the POC and technical success — utilize a prospect's data to demonstrate tangible business impacts during evaluations and serve as the primary technical liaison from kickoff to closure.Collaborate with Account Executives on deal strategies — gain insights into how prospects allocate their investments, understand their priorities, and position Rowspace effectively against their current practices.Encourage adoption and growth — maintain close relationships with clients post-sale, assist in reimagining their workflows, and identify opportunities for deeper usage across different teams and use cases.Advocate for the customer — gather feedback from the field and collaborate with engineering and product teams to identify valuable features for development and shape our product roadmap.Create reusable technical resources and playbooks to streamline future sales cycles and cultivate institutional knowledge within the team.

Why Join Mintlify?At Mintlify, we are dedicated to empowering builders in the tech industry.Extensive Reach: Our documentation platform serves over 100 million developers annually and supports documentation for more than 18,000 companies, including notable names like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Small Team, Significant Impact: With a team of fewer than 50 individuals and $22 million in funding, every new team member has a direct influence on our growth and direction.Culture of Growth: We prioritize quick learning, resilience, and embracing unique personalities.As we continue to grow in value, we seek to align our headcount with our ambitions.Role OverviewThis Pre-Sales technical role is an integral part of Mintlify's Sales Team. Rather than performing standard demonstrations, you will be a builder, collaborating closely with Account Executives to close complex enterprise deals through scoping, prototyping, and delivering tailored technical solutions.As enterprise clients assess Mintlify, they often require additional technical validation. Your mission will be to streamline this process by translating customer needs into actionable technical solutions, creating necessary prototypes to showcase value, and supporting the sales team in securing larger, intricate deals without overburdening our core engineering team.In this position, you'll collaborate with Sales, Engineering, Product, and the CEO to land our most strategic deals and transform custom work into scalable, productized solutions.This position is for those eager to get hands-on and build innovative solutions.Key ResponsibilitiesDeal Execution & Technical ValidationCollaborate with Account Executives on complex enterprise and mid-market deals from initial discovery to final close.Conduct in-depth technical discovery to thoroughly understand customer documentation workflows, integrations, and success metrics.Design and build customized demos, prototypes, and proofs-of-concept that facilitate deal closures and expedite decision-making.Present technical solutions to diverse audiences, ranging from technical engineers to executive stakeholders.

Join Our Innovative TeamAt OpenAI, our Technical Success team is dedicated to enhancing the customer experience across our suite of advanced AI products. We empower developers and enterprises to fully leverage the capabilities of our cutting-edge models, catering to a diverse clientele ranging from dynamic startups to established global corporations.Your Role as a Solutions EngineerWe are on the lookout for a Solutions Engineer who will collaborate with our premier Financial Services clients to ensure they derive significant business value from our AI offerings. Your expertise will guide senior business leaders in understanding their pre-sales requirements, shaping their AI strategies, and pinpointing the most impactful use cases and applications. You will partner with both technical and business teams to showcase the value our solutions bring, while recommending architectural frameworks to facilitate their implementation.This position is based in either San Francisco, CA, or New York, NY, with a hybrid work model of three days in the office each week, and we provide relocation assistance for new hires.Key Responsibilities:Ensure an outstanding pre-sales experience for large Financial Services clients by offering technical insights, clarifying our value proposition, and addressing product, API, and LLM inquiries.Illustrate how OpenAI’s product suite aligns with customer business objectives, delivering measurable value through demos, use case scoping, architectural recommendations, and comprehensive technical advice.Develop and sustain documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales phase.Cultivate and maintain robust customer relationships throughout the evaluation, validation, and purchasing journey.Advocate for customer needs within our organization by collecting and conveying feedback, identifying trends, and integrating insights into product development initiatives.Act as the primary contact for security and compliance inquiries, providing standardized information, directing clients to relevant resources (e.g., trust portal), and escalating complex issues as necessary.Ideal Candidate: You will excel in this role if you possess a passion for technology, a knack for problem-solving, and the ability to build strong relationships with clients.

Role overview The Senior Technical Solution Consultant at Canva plays a key part in ensuring clients achieve success with Canva’s products. This position involves working closely with clients to understand their needs and guide them through technical solutions. The role requires hands-on collaboration with both clients and internal teams to support smooth adoption and long-term satisfaction. What you will do Work directly with clients to gather requirements and uncover challenges Create and present technical solutions tailored to each client’s objectives Oversee and support the implementation of Canva’s products for clients Collaborate with cross-functional teams to provide feedback and suggest product enhancements Lead training sessions to help clients and partners use Canva effectively Location This role is based in San Francisco.

About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.

At Klaviyo, we embrace the diverse backgrounds, experiences, and perspectives that each team member brings to our organization. We believe in providing everyone with an equal opportunity for success and value the unique skills and experiences that extend beyond traditional job qualifications. If you feel you align closely with the requirements, we encourage you to apply. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn how we empower creators to take control of their destinies.About the OpportunityAt Klaviyo, our Sales team prides itself on being experts in marketing and product solutions. Unlike many companies that limit pre-sales Solutions Engineers to merely delivering demos and answering questionnaires, we seek someone who thrives in a dynamic environment.We are on the lookout for a Lead Solutions Engineer who possesses profound technical expertise, strategic acumen, and the capacity to manage intricate and high-stakes Large-Enterprise deals. This role is pivotal for an individual who feels invigorated by uncertainty, is willing to delve deep into mastering our product, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will serve as a trusted advisor for both clients and our sales team, steering the technical strategy for six to seven-figure deals, designing innovative solutions, and establishing benchmarks for excellence in Solutions Engineering through your contributions.Our Role as Solutions EngineersWe are technical sales specialists who drive revenue through securing complex Enterprise agreements. Our mission is to lead the technical win—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We engage directly with customers to architect solutions that seamlessly integrate into their existing tech ecosystems, adopting a consulting-first approach that fosters confidence and ensures technical alignment.In addition to closing deals, we leverage customer interactions as opportunities to prototype and implement enhancements to the Klaviyo platform. Recent initiatives include AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications that showcase our SDK capabilities.If you are a creator passionate about securing high-stakes deals and prototyping technical solutions, we would love to hear from you.

About CodeRabbitAt CodeRabbit, we are at the forefront of innovation, dedicated to developing cutting-edge systems that enhance human-machine collaboration. Our mission is to redefine the future of software development through the creation of advanced AI-driven code reviewing tools. By merging sophisticated algorithms with human creativity, we aim to elevate the efficiency and quality of software engineering practices.Role OverviewAs an Enterprise Solutions Engineer, you will act as a key technical consultant and advocate for our clients. Collaborating closely with Sales, Product, Engineering, and Customer Success teams, you will guide customers through their pre-sales journey, helping them recognize the transformative value of CodeRabbit's solutions. This role is ideal for individuals who are technically inquisitive and enthusiastic about developing AI-integrated solutions throughout the Software Development Life Cycle (SDLC). Join us in a dynamic, collaborative work environment where your contributions will make a significant impact on our customers' success.Key Responsibilities:Partner with Account Executives to comprehend customer needs and craft tailored technical solutions.Convert business goals into technical specifications and solution architectures.Lead engaging demonstrations and impactful Proof of Value (PoV) sessions to effectively communicate the benefits of the CodeRabbit platform.Assist in addressing security-related inquiries from clients.Continuously provide constructive feedback and work cross-functionally with product and engineering teams to resolve customer challenges and enhance the user experience.Stay informed about industry trends and emerging technologies in AI-powered development tools.Contribute to the enhancement of internal resources, including playbooks, guides, and best practices.Facilitate the transition from pre-sales to post-sales, ensuring a seamless onboarding experience for customers.

About Our TeamThe Technical Success team plays a pivotal role in enhancing customer experiences with OpenAI's suite of advanced products. We focus on empowering developers and enterprises to fully leverage our cutting-edge models, driving significant value and fostering widespread adoption. Our clientele ranges from innovative startups to well-established global corporations, reflecting a rich diversity in backgrounds and stages of growth.About the PositionWe are on the lookout for a dynamic Solutions Engineer to collaborate with our prominent Healthcare & Life Sciences clients, ensuring they derive substantial business value from our offerings. You will engage with senior business stakeholders to comprehend their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases and applications. Your role will involve working alongside both business and technical teams to showcase the merits of our solutions and recommend architectural frameworks to facilitate their implementation. You will closely interface with our Healthcare & Life Sciences, Large Enterprise Sales, Security, and Product teams.This position is located in San Francisco, CA or New York, NY, operating under a hybrid model of three days in the office weekly, and we offer relocation assistance for new hires.Key Responsibilities:Provide an outstanding pre-sales experience for large Healthcare & Life Sciences prospects and customers by delivering technical insights, articulating value propositions, and addressing inquiries related to our products, APIs, and LLMs.Illustrate how OpenAI’s product suite can fulfill customer needs and generate significant business impact, including constructing and presenting demos, scoping use cases, suggesting architectural patterns, and offering comprehensive technical guidance.Develop and update documentation, guides, and FAQs regarding common queries and requirements identified during the pre-sales journey.Build and maintain robust relationships with customers throughout the evaluation, validation, and purchasing phases.Cultivate customer advocacy by representing their voice within our organization, gathering feedback, identifying recurring themes, and integrating them into product strategy.Act as the primary contact for security and compliance inquiries, providing standardized materials, guiding customers to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate teams.

Role overview RelevanceAI is seeking a Senior Solutions Engineer to support customers after the sale. This role focuses on helping clients implement and optimize RelevanceAI’s solutions. Expect to collaborate directly with customers to understand their goals, offer technical guidance, and encourage product adoption. What you will do Work with customers to identify needs and tailor solutions post-sale Provide technical expertise throughout the implementation process Translate complex technical concepts for both customers and internal teams Support product adoption and ensure clients get the most from RelevanceAI’s offerings Location San Francisco, United States

We are seeking a talented Senior Customer Solutions Engineer to join our dynamic team at Cloudflare. In this role, you will leverage your technical expertise to provide exceptional support and solutions for our clients, ensuring their success with our innovative products and services.You will work closely with cross-functional teams to troubleshoot complex technical issues, design custom solutions, and deliver outstanding customer experiences. Your contributions will directly impact our clients' satisfaction and retention.