Senior Technical Support Engineer

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.

Join Cloudflare as a Technical Support Engineer Intern for Summer 2026! This exciting opportunity allows you to immerse yourself in the world of technical support while gaining hands-on experience with our innovative technologies. You will work alongside a talented team, assisting customers in troubleshooting technical issues and enhancing their experience with our products.

Join Cloudflare as a Technical Support Engineer Intern this summer! You will gain hands-on experience and work alongside our talented team to provide exceptional technical support to our customers. This internship will allow you to develop your problem-solving skills and learn about our cutting-edge technology in a dynamic environment.

About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.

OPSWAT, a pioneering force in the realm of cybersecurity for IT, OT, and ICS critical infrastructures, provides a comprehensive platform designed to empower public and private sector organizations. Our innovative solutions play a crucial role in safeguarding complex networks, securing devices, and ensuring regulatory compliance. Over the past two decades, our relentless pursuit of cutting-edge technology has garnered the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our commitment to protecting vital infrastructure and securing a safer future for all.The Role: We are excited to welcome a dedicated Tier 2 Technical Support Engineer to our dynamic Customer Support team. In this pivotal position, you will be responsible for diagnosing and resolving intricate technical challenges, as well as addressing escalated issues from Tier 1 support, all while ensuring exceptional customer satisfaction through prompt and effective communication. We seek an enthusiastic, motivated individual who thrives on engaging with customers, exploring software intricacies, embracing new technologies, and taking initiative to support OPSWAT's rapid expansion.Key Responsibilities:Resolve complex technical issues and manage escalated cases from Tier 1 support through phone, ticketing system, and chat.Provide advanced troubleshooting assistance for OPSWAT solutions, utilizing log analysis, system diagnostics, and network configurations.Conduct remote assistance sessions with clients.Reproduce customer issues in lab settings and validate solutions and bug fixes.Assess issue complexity and escalate to Tier 3 support as necessary.Collaborate effectively with Tier 1 and Tier 3 support teams.Engage with technically adept customers, typically engineers and IT professionals.Deliver timely status updates to customers, adhering to service level agreements (SLAs).Ensure clear and professional communication to foster positive customer experiences and enhance customer satisfaction (CSAT).Contribute to the creation and updates of knowledge base articles for customer self-service.Mentor Tier 1 support staff and participate in the enhancement of support processes.Engage in the delivery of professional services as required.Participate in additional projects and operations as requested.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

Are you a proactive problem-solver with a passion for advancing robotics technology? Join our dynamic team at OSARO as a Technical Support Engineer, where you'll play a pivotal role in the development of innovative AI-driven autonomous industrial robotic solutions. If you thrive in fast-paced environments, excel at troubleshooting, and enjoy collaborating with diverse teams, this position presents a unique opportunity to make a significant impact.About the RoleIn your role as a Technical Support Engineer, you will be essential in ensuring the seamless operation and efficiency of our systems. Your technical acumen will blend with excellent customer-facing skills to support and innovate within our industrial automation processes. This highly visible role requires collaboration with cross-functional teams, including Machine Learning, Hardware, and Infrastructure, to enhance our OSARO robotic solutions.

Join Cloudflare as a Senior Technical Support Engineer specializing in Application Performance. In this pivotal role, you will be responsible for providing expert support and guidance to our customers, ensuring optimal performance of their applications. You will work closely with cross-functional teams to troubleshoot and resolve complex issues, enhancing our customers' experience and ensuring their success.

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

Join the Team at Wispr FlowAt Wispr Flow, we're revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.Our voice dictation platform has become the go-to choice for users, surpassing traditional keyboard interactions due to its unparalleled accuracy and context awareness. Whether on a desktop or mobile device, we ensure seamless communication.Looking forward to 2026, we aim to expand our capabilities beyond dictation, focusing on creating a sophisticated framework for native actions that reliably understands user intent.Our diverse team, comprised of AI researchers, designers, growth specialists, and engineers, is dedicated to redefining human-computer interaction. We seek high-agency individuals who value open communication, prioritize user experience, and pay meticulous attention to detail. Our culture thrives on constructive debate, truth-seeking, and making a tangible impact.Having achieved a remarkable growth of over 150% in revenue for the last four consecutive quarters and securing $81M in funding from top-tier venture capitalists, we are poised for continued success. As we gain momentum, the demand from our customers increases, prompting the expansion of our customer support team.

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction