User Operations Generalist - Enterprise Billing & Product (Contract)

Join Our Dynamic TeamThe User Operations team at Perplexity AI serves as the critical interface for our users, ensuring that our cutting-edge AI search and answer engine provides exceptional value to millions of consumer users and our expanding Enterprise Pro clientele. We are a collaborative team that interacts through multiple support channels—email, in-ap…

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.

About the RoleJoin Generalist as the inaugural full-time member of our talent team, where you will play a pivotal role in shaping our hiring strategy. This multifaceted position encompasses full-cycle technical recruiting, while also addressing various other hiring needs as they arise. Your contributions will directly influence the growth and composition of our highly skilled team.Your Responsibilities Include:Collaborating closely with founders and executive leadership to identify and recruit key talent across all company functions.Managing the entire recruitment process from sourcing candidates to successfully closing offers.Designing and implementing efficient hiring processes and resources tailored to our evolving needs.You May Excel in This Role If You:Possess extensive experience in full-cycle recruiting.Demonstrate a quick aptitude for understanding complex technical positions.Have a strong intuition for assessing talent and interpersonal dynamics.Can adapt recruitment processes to align with the current goals of the team and company.We utilize Ashby as our Applicant Tracking System (ATS).

Are you passionate about the intersection of robotics and artificial intelligence? We are seeking a Robot Learning Generalist to join our innovative team. In this role, you will leverage your expertise to develop and implement advanced learning algorithms that enhance robotic capabilities. You will collaborate with a diverse group of engineers and researchers to push the boundaries of what robots can achieve in real-world scenarios.As a part of our team, you will have the opportunity to work on cutting-edge projects that have a tangible impact on the future of robotics. Your contributions will help shape the development of intelligent systems that can learn from their environment and adapt to new challenges.

About VibecodeAt Vibecode, we are pioneering the next generation of software development. As the first comprehensive vibe coding platform for both mobile and web applications, we empower individuals to transform their ideas into fully functional applications without the need for coding expertise. With a rapidly expanding user base of over 200,000 and approximately $10 million in funding from leading investors such as 776, Neo, and Long Journey Ventures, we are on a fast track to growth.The RoleIn this pivotal position as our first cross-functional hire, you will be at the heart of Vibecode, serving as the primary advocate for our users across various channels including support, feedback, community, and client interactions. Your responsibilities will involve directing product strategy by addressing user needs, translating these into actionable insights, and establishing a structured approach during our growth phase. You will also play a crucial role in scaling our Forward Deployed Engineer program. This is an unparalleled opportunity to influence key decisions in one of the most dynamic AI startups that is transforming the app development landscape.What You'll Do:Manage and enhance all user-facing channels, including our early access initiative, in-app assistance, Discord community, and various client/enterprise interactions.Serve as the primary user advocate by triaging incoming feedback, pinpointing critical pain points, and translating these into actionable product priorities and roadmap insights.Engage directly with user issues, troubleshooting platform challenges, providing education on platform use, and assisting power users in application deployment.Organize and professionalize our Forward Deployed Engineer (FDE) program by defining customized support offerings to assist users in launching and scaling complex applications.Collaborate across departments including engineering, product, and leadership to influence significant decisions, from feature prioritization to long-term platform strategy.About YouA minimum of 2 years of experience in high-pressure, execution-oriented roles such as management consulting, investment banking, startup operations, or technical product management.A robust technical foundation with hands-on software development experience and proficiency in JavaScript.Demonstrated capability to function at multiple levels:Focused on details: capable of deep dives into specific challenges while also understanding the broader picture.

About KreaAt Krea, we're at the forefront of developing innovative AI creative tools designed to empower artists and creatives. Our mission is to create technology that enhances human creativity rather than replacing it. We view AI as an exciting new medium, enabling expression across diverse formats, including text, images, video, sound, and 3D. Our commitment is to build advanced, user-friendly tools that harness this medium effectively.Having successfully raised over $83M, we are proud to be backed by esteemed Silicon Valley investors like Andreessen Horowitz and Bain Capital. Our passionate team, comprising musicians, designers, visual artists, and engineers, works collaboratively in our vibrant waterfront office in San Francisco.This RoleWe are seeking an Operations Generalist to manage and optimize the systems that keep Krea thriving. This is a multifaceted role encompassing partnerships, vendor relations, recruitment, people operations, compliance, and legal matters. You will identify areas for improvement, implement effective systems, and ensure their sustainability. If it's operationally necessary at Krea, you'll take the lead on it!Key ResponsibilitiesPartnerships & VendorsLead negotiations with GPU and cloud service providers, overseeing credits, capacity, pricing, and service level agreements (SLAs).Manage relationships with key API and third-party service providers from onboarding to incident management.Stay abreast of the creative AI landscape, identifying potential partnership opportunities.Drive partnerships from initial discussions to integration and launch, collaborating closely with product and engineering teams.Recruiting & PeopleEstablish and oversee the recruitment pipeline, including sourcing, interview processes, and candidate experiences.Enhance Krea's workplace culture by organizing recruiting events and team-building activities.Manage onboarding and offboarding processes to ensure a smooth transition for all employees.Process & OperationsSet up and maintain the company's operating rhythm.Explore new office locations in San Francisco and future expansion areas.Legal & ComplianceEnsure compliance with legal requirements and company policies.

About Hive Hive is a pioneering leader in the realm of cloud-based AI solutions, empowering organizations to comprehend, search, and create content efficiently. Trusted by some of the largest and most innovative enterprises globally, Hive provides developers with an exceptional array of pre-trained AI models, handling billions of API requests each month. Our suite of turnkey software applications, driven by proprietary AI models and datasets, enables transformative applications across various sectors, including content moderation, brand protection, sponsorship measurement, and context-driven ad targeting.Having successfully secured over $120M in funding from top-tier investors such as General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, Hive boasts a dynamic workforce of over 250 employees across our offices in San Francisco, Seattle, and Delhi. If you're passionate about shaping the future of AI, we invite you to explore opportunities with us!Join Our People Operations TeamHive is on the lookout for a proactive and enthusiastic People Operations Generalist to become an integral part of our People Team. We are dedicated to assembling a world-class team and seek a highly organized individual adept at collaborating with various internal teams and stakeholders. In this role, you will oversee the entire employee life-cycle, from onboarding to internal operations and enhancing employee experiences. As a People Operations Generalist, you will play a pivotal role in influencing our growth trajectory. We are searching for a candidate who is not only passionate about innovation but also takes the initiative to foster the well-being and development of our employees.

At Reducto, we empower AI teams to harness real-world enterprise data with unparalleled precision. Much of this data, from financial records to healthcare documentation, is often trapped in unstructured formats such as PDFs and spreadsheets. Our advanced vision models are designed to interpret these documents in a manner akin to human understanding, facilitating the development of products, training of models, and automation of processes on a large scale.Our rapid growth trajectory is evident, having increased revenue by 7x annually and formed partnerships with numerous organizations, including leading AI teams like Harvey, Vanta, and Scale, as well as major enterprises across FAANG and top trading firms. Reducto has successfully secured over $100M in funding from esteemed investors such as a16z, Benchmark, and First Round Capital.The OpportunityWe are on the lookout for our inaugural People Operations Generalist to establish and expand our HR function from the ground up. In this pivotal role, you will collaborate closely with our founders and leadership team to develop systems, implement programs, and cultivate a culture that will shape our growth trajectory. This hands-on position involves overseeing the entire employee lifecycle, from onboarding new hires to nurturing and retaining top-tier talent.What You’ll Do:Manage the complete employee lifecycle including onboarding, offboarding, and all employee transitions, emphasizing a seamless experience.Develop and uphold HR systems, policies, and documentation while ensuring data integrity across all platforms.Design and implement performance review processes, partnering with managers for feedback, development, and retention initiatives.Ensure adherence to federal, state, and local employment regulations, maintaining precise employee records and documentation.Oversee payroll inputs, benefits administration, and vendor management.Optimize our HRIS and identify opportunities to enhance workflows through modern tools and AI.Lead employee engagement initiatives and serve as a trusted advisor for employees and leadership regarding all people-related issues.You’ll Thrive Here If You:Set high standards for quality and accuracy.Enjoy building processes from scratch and are comfortable navigating ambiguity.Possess 4+ years of experience in People Operations, HR, or a related field.Think systemically and are detail-oriented and process-driven.

Join Laurel as an AI Operations & Strategy Generalist in a dynamic hybrid work environment! This role focuses on leveraging artificial intelligence to enhance operational efficiency and strategic initiatives. Work collaboratively with cross-functional teams to foster innovation and streamline processes.

latent seeks a Senior People Operations Generalist based in San Francisco. This role supports a range of HR initiatives designed to strengthen workplace culture and enhance the employee experience. Role overview The Senior People Operations Generalist collaborates with teams throughout the company. The focus is on refining HR processes and improving operational efficiency in daily work. Key responsibilities Shape and support programs that impact the employee experience Partner with various teams to ensure HR operations run smoothly Contribute to building a positive and effective workplace culture Location This position is based in San Francisco.

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional teams to develop strategies that improve user satisfaction and streamline support workflows.

Join Cloudflare's People Operations team as an HR Generalist, where you will play a pivotal role in enhancing our workplace culture and employee experience. In this hybrid position, you'll work closely with various departments to implement HR initiatives that align with our corporate objectives, ensuring that our team members are supported and empowered.

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

About Atomic SemiAtomic Semi is on a mission to revolutionize semiconductor manufacturing with a compact, agile fabrication facility.Leveraging current technologies and innovative simplifications, we are developing our own tools to enhance rapid iteration and improvement.Our exceptional team of hands-on engineers spans various disciplines including mechanical, electrical, hardware, computer science, and process engineering. Together, we embrace the challenge of owning the entire stack from atoms to architecture. We are driven by optimism and a commitment to pushing the boundaries of technology.We firmly believe in the mantra: smaller is better, faster is better, and building it ourselves is better.Our lab is equipped with state-of-the-art 3D printers, a diverse array of microscopes, e-beam writers, and general fabrication tools. When faced with gaps, we invent solutions as we progress.Founded by Sam Zeloof and Jim Keller, Atomic Semi blends garage ingenuity with decades of semiconductor expertise.About the RoleAs a Business Operations Generalist, you will be pivotal in enhancing our operational framework by supporting diverse projects across all functions. Your role will involve daily ad hoc support for internal services and longer-term cross-functional initiatives with both internal and external stakeholders, all aimed at fostering the growth and operational excellence of Atomic.You will collaborate with various stakeholders to tackle complex challenges, create new processes, gather and interpret data, and empower others in similar endeavors. Success in this dynamic environment necessitates a proactive approach, adaptability, and an ability to navigate shifting priorities and open-ended challenges.Joining our small yet impactful Business Operations team, you will have the opportunity to make substantial contributions across multiple functions from the outset, extending beyond traditional operational roles. This position is ideal for someone eager to learn, thrive in a fast-paced setting, take ownership, and help lay the groundwork for a rapidly scaling company.

About the RoleAs a Software Engineer specializing in Robotics Controls, you will take charge of the software that drives our robotic systems. Your role will involve close collaboration with machine learning teams to transform intended actions into smooth, efficient, and safe movements across various robotic embodiments. You will work alongside hardware engineers and partners to ensure optimal performance of systems, dynamics, and components.Key Responsibilities:Develop, implement, and rigorously test the complete real-time control system, ranging from low-level firmware to specifications for each robotic embodiment.Manage various robotic embodiments, from standard industrial collaborative robot arms to custom-designed hardware.Ideal Candidate Profile:Extensive knowledge in rigid body kinematics and robotic control systems.Proven experience in deploying robots in production environments with high reliability standards.Proficiency in high-performance, production-ready programming using Python and C++.Familiarity with kinematics and simulation libraries.Experience with robotic middleware frameworks such as ROS/ROS2/ZCM.

Join us on-site in the vibrant Dogpatch neighborhood of San Francisco!At Giga, we are at the forefront of building AI agents that have earned the trust of leading B2C companies worldwide. Our innovative solutions are utilized by industry giants like DoorDash to manage complex support and operations workflows across various communication channels including voice, chat, and email.After successfully raising $61 million in Series A funding, Giga is poised for rapid expansion with a roster of satisfied customers including DoorDash. We are committed to revolutionizing customer experiences with real-time AI agents capable of understanding emotions, resolving issues instantly, and scaling to meet the needs of the world’s largest enterprises.This is an exciting time for Giga as we aspire to become the premier AI platform for enterprise automation, powered by our cutting-edge voice superintelligence. To reach these ambitious goals, we are seeking exceptional engineers to join our team.Our engineers have the autonomy to make a real impact, affecting millions of users daily. This unique opportunity is backed by visionary founders and a clear trajectory toward building a generational company.The RoleWe are searching for our first dedicated HR professional to take charge of and enhance our core HR operations as we scale. This greenfield opportunity allows for the establishment of clear ownership and scalable processes within a function that is currently shared across Operations and other business areas.This hands-on role focuses on the day-to-day HR functions, emphasizing employee lifecycle management, compliance, and collaboration with benefits providers and employment counsel. Your immediate priority will be to build robust operational foundations.With our recent funding, we are entering a phase of accelerated growth. There is a strong desire to invest in comprehensive people initiatives like culture enhancement, manager enablement, and improving employee experiences once the foundational elements are established. This makes it a particularly thrilling time to join us and contribute to shaping the next chapter of Giga.

Ironclad stands at the forefront of AI contracting technology, revolutionizing how agreements are managed and transformed into valuable assets. Our platform accelerates contract workflows, delivers instant insights, and empowers agents to drive progress—all while keeping you in control. Whether in the role of buyer or seller, Ironclad integrates the entire contracting process into a single intelligent platform, ensuring leaders have the visibility they need to maintain a competitive edge. This is why industry pioneers such as OpenAI, the World Health Organization, and the Associated Press rely on Ironclad to enhance their operations.We have consistently been recognized as a leader in our field: noted as a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, awarded as a Fortune Great Place to Work, and honored as one of Fast Company’s Most Innovative Workplaces. Ironclad has also been featured in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our robust growth is supported by top investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or connect with us on LinkedIn.About the TeamsWe are looking to fill two essential leadership positions that will drive the advancement of Ironclad's AI platform and product:Tech Lead Manager (TLM) for Contract Negotiation AI (Jurist Product Team): The Jurist is Ironclad’s premier AI-powered legal assistant, designed to assist legal professionals in drafting, editing, reviewing, and researching contracts within a secure native document environment. In this pivotal role, you will oversee engineering efforts for Jurist’s most intricate features, ensuring AI quality and robust backend architecture. You will lead a team in developing systems that support lawyers during high-stakes negotiations, working at the cutting edge of AI with agentic systems, LLM post-training, and advanced model orchestration to tackle the

About the RoleAs a Robot Operator at Generalist Robotics, you will play a pivotal role in the real-world deployment and operation of our advanced robotic systems. This hands-on position is crucial for ensuring that our robots perform reliably, safely, and efficiently.In this dynamic role, you will actively operate and troubleshoot robotic systems, making immediate assessments to keep everything running smoothly. You will collaborate closely with engineering teams to address challenges in real-time and enhance system performance.Your mission is to ensure our robotics technology thrives in practical applications, and you will be the key person who keeps operations flowing seamlessly.Key Responsibilities:Execute the deployment, powering, and calibration of robots for daily operations.Monitor robot performance and system health continuously.Quickly troubleshoot issues and escalate concerns as necessary.Perform routine maintenance, firmware updates, and sensor calibrations.Document operational data, issues, and performance metrics diligently.Ensure that robots operate safely and adhere to established protocols.Collaborate closely with engineers to validate solutions and test improvements.Support multi-robot operations to ensure fleet efficiency.Identify recurring issues and contribute to enhancing system reliability.Ideal Candidate Profile:Possess a hands-on background in mechanical, electrical, automotive, HVAC, fabrication, or similar fields.Have a proven track record of operating or maintaining complex equipment in practical settings.Demonstrate comfort in troubleshooting mechanical and electrical systems.Maintain composure under pressure and excel in rapid problem-solving.Be adept at utilizing software tools, dashboards, and control interfaces.Take pride in delivering clean, safe, and reliable work.Thrive in hands-on environments, preferring practical engagement over theoretical concepts.Exhibit proactivity, accountability, and initiative in addressing challenges.Enjoy being the driving force behind operational continuity.Show enthusiasm for robotics and a willingness to learn rapidly.

About the RoleAs a Software Engineer, you will play a pivotal role in developing applications utilized by customers, deployment partners, researchers, and various internal teams to diagnose, educate, and perform quality assurance on our robotic systems.This position involves cutting-edge full-stack web and API engineering in a rapidly evolving AI-driven landscape.Your Responsibilities Will Include:Designing and implementing external and internal API interfaces for seamless interaction with Generalist systems.Creating tools and workflows that support and expedite the core objectives of researchers, engineers, and operations teams across the organization.Developing the primary web application used by researchers, operations, and deployment teams to assess and train robotic models.You May Excel in This Position If You:Possess a strong intuition for crafting exceptional user interfaces and experiences.Have a solid understanding of modern web stack technologies, including Typescript, React, FastAPI, Postgres, and AWS.Know how to effectively manage and utilize contemporary AI coding agents to enhance development speed while ensuring high production quality.

About the RoleIn the realm of machine learning, pretraining lays the foundation for a general model, while post-training refines that model, enhancing its utility, controllability, safety, and performance in real-world applications. As a Post-Training Research Scientist, you will transform large pretrained robot models into production-ready systems through methodologies such as fine-tuning, reinforcement learning, steering, human feedback, task specialization, evaluation, and on-robot validation at scale. This position offers a unique opportunity for individuals from diverse backgrounds to evolve into full-stack ML roboticists, adept at swiftly identifying challenges across machine learning and control domains. This is where innovative research converges with practical implementation.Your Responsibilities Include:Crafting fine-tuning and adaptation strategies tailored for specific robotic tasks and embodiments.Developing methodologies to enhance reliability, robustness, and controllability of robotic systems.Establishing evaluation frameworks to assess real-world robot performance beyond just offline metrics.Collaborating with ML infrastructure teams to optimize inference-time performance, including latency, stability, and memory usage.Utilizing advanced techniques such as imitation learning, reinforcement learning, distillation, synthetic data, and curriculum learning.Bridging the gap between model outputs and tangible outcomes in the physical world.You Might Excel in This Role If You:Possess experience in fine-tuning large models for downstream applications, including RLHF, imitation learning, reinforcement learning, distillation, and domain adaptation.Have a background in embodied AI, robotics, or real-world machine learning systems.Demonstrate a strong commitment to evaluation, benchmarking, and failure analysis.Are comfortable troubleshooting and debugging across the entire ML stack, from analyzing loss curves to understanding robot behavior.Enjoy rapid iteration and thrive on real-world feedback loops.Aspire to connect foundational models with practical deployment scenarios.About GeneralistAt Generalist, we are dedicated to realizing the vision of general-purpose robots. We envision a future where industries and homes benefit from collaborative interactions between humans and machines, enabling us to achieve more than ever before. Our focus is on building embodied foundation models, starting with dexterity, and advancing the frontiers of data, models, and hardware to empower robots to intelligently engage with their environments.