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Experience Level
Manager
Qualifications
Key Responsibilities:
Lead the Team
Maintain and prioritize the web roadmap, ensuring the team focuses on what is most important.
Develop and manage a streamlined team of web developers and designers, fostering career growth and overseeing resource allocation.
Act as a liaison between the web team and cross-functional partners (Brand, Marketing, and Product), converting priorities into an actionable backlog while preserving team focus.
Ensure Quality & Reliability
Oversee the quality of deliverables by establishing testing and review frameworks, managing deployments, and defining clear standards for completion.
Plan responses to urgent issues, implementing clear response-time SLAs for site performance and internal support, and ensuring adherence.
Create systems to maintain marketing sites that are secure, high-performing, and compliant around the clock.
Lead post-incident reviews by coordinating fixes, updating stakeholders on status, documenting lessons learned, and adjusting the roadmap as needed.
Manage Our Technology Stack
Supervise Scale's integrations across web platforms, monitoring performance, output quality, and consistency.
Manage relationships with web vendors, internal security, and IT teams.
Regularly audit AI tools to ensure optimal use, pilot new technologies, and recommend updates or replacements as necessary.
Ideal Candidate:
4+ years of experience in web management or digital operations.
Strong leadership and communication skills.
Technical proficiency in web development tools and methodologies.
Proven track record of managing cross-functional projects.
About the job
At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager, you will lead a talented team of developers and designers, taking complete ownership of our digital strategy, operations, and quality.
This role is at the nexus of brand development, engineering, marketing, and design. You will translate the priorities of various cross-functional teams into a coherent roadmap, maintain high standards for quality, effectively utilize modern AI web tools, and ensure your team has the clarity and support necessary to excel. You are a people-centric leader with enough technical expertise to make informed decisions swiftly.
About Scale AI
Scale AI is at the forefront of AI technology, providing innovative solutions that empower businesses to make effective decisions. Our commitment to excellence in brand management ensures that we present ourselves as a trustworthy and cutting-edge partner in the AI landscape.
At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager, you will lead a talented team of developers and designers, taking complete ownership of our digital strategy, operations, and quality. This role is at the nexus of brand development, engineering, marketing, and design. You will translate the priorities of various cross-functional teams into a coherent roadmap, maintain high standards for quality, effectively utilize modern AI web tools, and ensure your team has the clarity and support necessary to excel. You are a people-centric leader with enough technical expertise to make informed decisions swiftly.
Join Chime as the Principal of Web Platform & User Experience, where you will lead the design and development of innovative web experiences that delight our users. Your expertise in web technologies and user-centered design will be instrumental in enhancing our platform, ensuring it is not only functional but also engaging and accessible.
Join our dynamic team at speak as a Workplace Experience Manager, where you will play a pivotal role in enhancing the overall employee experience. You will be responsible for creating an engaging and productive workplace environment that fosters collaboration and innovation.In this role, you will manage various aspects of workplace operations, ensuring that our facilities meet the needs of our employees and clients. You will also spearhead initiatives aimed at improving workplace culture, addressing employee feedback, and optimizing the use of our office spaces.
About WorkOS At WorkOS, we design cutting-edge developer tools and APIs that empower businesses to achieve Enterprise Readiness effortlessly. Our platform underpins essential functions like authentication, identity management, authorization, and other vital infrastructure, enabling developers to secure and scale their applications for large enterprises effectively.Following our recent $100M Series C funding round, we are now valued at $2B, thanks to the support of Meritech and Sapphire, alongside participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS serves as the backbone for enterprise functionalities for several high-growth AI firms, including OpenAI, Cursor, Perplexity, Vercel, and Plaid.As the landscape of software evolves with AI, WorkOS is positioned at the forefront of Human and Agent Authentication, Identity, and Access Control, assisting organizations in addressing the critical question: who are your agents, and what are their permissions? Our rapidly expanding customer base consists of hundreds of innovative software companies developing the next wave of enterprise-ready solutions.About the RoleWe are on the lookout for a Workplace Experience Manager who will help cultivate a thriving workplace for our team. This role is pivotal in shaping the daily office experience, ensuring our physical environment is operational, inviting, and conducive to productivity and collaboration. You will oversee office operations, manage vendor relationships, and spearhead initiatives that enhance our evolving workplace.
sia is seeking a Web Marketing Manager (Contract) based in San Francisco. This position centers on building and executing strategies to boost the company’s online visibility and connect with customers through digital channels. Role overview Plan and manage marketing campaigns across web platforms Enhance website content to draw in and keep customers Review and interpret web analytics to guide improvements Shape and adjust marketing approaches to reach target audiences Requirements Background in web marketing and managing digital campaigns Analytical mindset paired with creative problem-solving Skilled at using data to drive marketing decisions Comfortable working independently as a contractor
We are seeking a dedicated and innovative Employee Experience Manager to join our team at livekit. In this fully remote role, you will play a crucial part in enhancing the overall employee experience, fostering a vibrant work culture, and ensuring that our employees feel valued and engaged. Your expertise will contribute to creating an inclusive and productive environment that supports our team's well-being and professional growth.
Full-time|On-site|San Francisco, California, United States
About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points
DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.
About UsAt Sydecar, we are on a transformative journey to reshape the private markets landscape. Our mission is to enhance accessibility, transparency, and liquidity within these markets by innovating the creation and execution of investment vehicles.We pride ourselves on being more than just a platform; we are a reliable partner in the venture capital arena. Our commitment lies in simplifying and standardizing the private investment experience, empowering capital allocators to connect with and support visionary entrepreneurs who are driving the future.Our platform is meticulously designed for simplicity and efficiency, taking care of essential behind-the-scenes operations—from automating banking processes and ensuring compliance to managing contracts, handling taxes, and streamlining reporting. This allows investors to focus on what truly matters: forging valuable deals and nurturing impactful relationships.Join us at Sydecar as we spearhead the evolution of private investing.About the RoleWe are seeking a Senior Manager of User Experience to redefine our product experience amidst our scaling efforts. This position demands a design leader with high ownership and execution capabilities who can navigate swiftly, make informed decisions, and drive projects to completion while upholding exceptional standards of craftsmanship and customer insight.In this role, you will oversee a team of Product Designers while retaining a hands-on approach. You will play a pivotal role in shaping product strategy through comprehensive user research, sound design judgment, and close collaboration with Product and Engineering teams.Our product operates within a regulated environment, catering to a diverse clientele that includes first-time investors, deal organizers, and large venture capital firms. This role necessitates a balance between compliance and regulatory requirements, while delivering an intuitive, world-class experience for complex financial workflows.Your ResponsibilitiesLead and Enhance the Complete User ExperienceDrive the evolution of user experiences for deal leads, investors, and internal operations teamsTake charge of design for high-impact initiatives from discovery through to deliverySimplify intricate, regulated workflows into clear, intuitive experiences that foster customer trustEstablish and uphold rigorous design quality standards while operating with the agility of a startup
Hello! I’m Cole, the Head of Demand Generation at Plain, and I am excited to announce that we are seeking a Senior Growth Manager to join our dynamic team.At Plain, we are on a mission to revolutionize the customer support platform for the next generation of B2B companies. Renowned organizations, including Cursor, Ashby, and Sanity, trust us to streamline customer interactions across platforms like Slack, Discord, email, and in-product communications, all while enhancing workflows with cutting-edge AI technology.As a close-knit team with offices in San Francisco and London, you will play a pivotal role in owning our organic discovery channels and optimizing technical web journeys.Why This Role is UniqueThe landscape of B2B support is undergoing a monumental transformation. AI is reshaping how organizations engage with their customers, and buyers are discovering and evaluating tools at an unprecedented pace, from traditional search updates to innovative AI engines, Reddit, developer communities, and beyond.Joining us means becoming one of the first members of a new go-to-market (GTM) team we are establishing from the ground up. Our vision is to create a compact, technical, and high-output team that approaches marketing as a product: data-driven, iterative, and AI-native.Key ResponsibilitiesLead and enhance Plain’s visibility across AI search platforms and traditional search, influencing how our buyers learn about our solutions. Your efforts will directly impact our self-serve signups and sales pipeline.Collaborate with Engineering and Design teams to optimize site structure, content architecture, landing pages, and conversion pathways.Establish the editorial calendar, define strategic topics based on AEO/SEO data, and manage the content production cycle.Develop a structured testing framework for organic discovery and conversion optimization, including hypotheses, tests, outcomes, and insights.Ideal Candidate Profile5+ years of experience in growth marketing, demand generation, or technical content marketing, preferably within a B2B SaaS environment targeting a technical audience.In-depth expertise in SEO with a strong perspective on AI’s impact on search (AEO, GEO, AI Insights).Practical experience with web analytics and experimentation tools such as PostHog, GA4, Search Console, Screaming Frog, etc.A robust analytical mindset, comfortable building funnel models, conducting experiments, and linking content efforts to pipeline results.Demonstrated ability to execute efficiently; a strong preference for action over lengthy processes.
About UsAt Sierra, we're revolutionizing the way businesses connect with their customers through innovative AI-driven solutions. Based in the vibrant city of San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built upon core values that guide our actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles shape our work environment and our commitment to excellence.Our visionary co-founders, Bret Taylor, former co-CEO of Salesforce and Board Chair of OpenAI, alongside Clay Bavor, a seasoned leader from Google, bring a wealth of experience to our dynamic team.Your RoleTake charge of comprehensive content publishing workflows, prioritizing tasks, and serving as the primary bridge between marketing, design, product, and development teams.Oversee and enhance our content management system (CMS), ensuring it aligns with marketing objectives while adhering to high technical standards and scalable practices.Ensure top-notch quality for all published content, focusing on SEO optimization, accessibility, brand consistency, and accuracy across various platforms (blog, news, resources).Foster continuous improvement in content operations through process optimization, technology upgrades, and thorough documentation of web standards and best practices.Transform product and marketing briefs into actionable production plans, managing new page development from conception to launch, while ensuring timely updates across different regions as we expand.QualificationsMinimum 5 years of experience in web content management or digital production.Extensive knowledge of enterprise-grade content management systems; experience with Sanity is highly desirable.Proficient in SEO best practices, accessibility standards, and web analytics tools.Exceptional organizational skills, ability to manage multiple projects simultaneously, and a keen eye for detail.Strong communication skills, with the ability to work collaboratively across various teams.
Role overview Patreon is looking for a Product Manager to focus on the Payments Experience in San Francisco. This position centers on improving how creators and supporters handle payments on the platform. The work directly impacts the quality and reliability of payment flows used by millions. What you will do Lead projects aimed at expanding and refining payment options for both creators and fans. Collaborate with engineering, design, and other teams to carry out product strategies. Spot and prioritize opportunities to make payments more seamless and dependable. Contribute to shaping the roadmap for payment features and ongoing improvements. Collaboration This role works closely with teams across Patreon to deliver payment solutions that support creators and improve the overall user experience.
Role Overview Harvey is seeking a Head of Web Development in San Francisco to guide web projects and set the direction for our digital presence. This leadership role manages the web development team and steers projects that support company goals. What You Will Do Lead and mentor the web development team Oversee delivery of web solutions that meet business objectives Shape and execute digital strategy for Harvey’s online platforms Focus on improving user experience and increasing engagement
Join Harvey as an Employee Experience Program Manager and play a pivotal role in shaping our employee engagement and experience initiatives. You will be responsible for designing, implementing, and managing programs that enhance employee satisfaction and foster a vibrant workplace culture. Collaborate with cross-functional teams to ensure that our employee experience aligns with our company values and strategic objectives.
Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.
About MagicalMagical is a cutting-edge automation platform harnessing advanced AI to transform the healthcare landscape. We provide AI agents that are not just theoretical but are proven to work effectively in real-world scenarios.Our vision is to create 'AI employees' that streamline tedious, repetitive tasks that hinder productivity. With healthcare being a $4 trillion sector mired in administrative hurdles, we focus on automating critical processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our TractionThe transition to agentic automation in healthcare is unavoidable, and we are at the forefront of this movement:Rapid revenue growth as clients expand their use of our solutions beyond initial workflows.7-day proof-of-concept implementations that showcase real value quickly, in contrast to industry norms that often take months.Self-healing automations that maintain production-grade reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make grand promises, we deliver dependable solutions that yield quantifiable results. Our company is backed by notable investors Greylock, Coatue, and Lightspeed, with a total of $41 million raised. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the RoleAs the Software Engineering Manager for the Builder Experience team, you will lead and expand a talented group of engineers dedicated to optimizing our user-facing interfaces that simplify agent configuration.You should possess a deep passion for management and derive satisfaction from fostering the professional growth of your engineers. Your technical expertise will empower you to navigate intricate architectural discussions and convert complex technical challenges into effective business strategies. In this position, you will be the vital link between our product vision and its technical realization.This role requires a hybrid work model with 2 days per week in our San Francisco office.
Full-time|Hybrid|San Francisco, CA • New York, NY • United States
Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.
About the TeamJoin the innovative Answer Experience team at OpenAI, where we are transforming the way users interact with information through ChatGPT. Our multidisciplinary group collaborates across research, engineering, product management, and design to create engaging experiences that integrate intelligence, real-time data, and dynamic visual content. We strive to ensure that every user query is met with the optimal experience.About the RoleWe are seeking a seasoned engineering leader to drive the growth and development of our Answer Experience team.Your Responsibilities:Recruit and mentor a diverse, high-achieving engineering teamCollaborate with research, product, design, and engineering teams to significantly enhance the visual and functional quality of ChatGPT responsesGuide engineers to maximize their contributions and professional developmentFoster an inclusive culture that welcomes all perspectives while encouraging constructive feedback and critical thinkingIdeal Candidate Profile:10+ years of engineering experience, with a minimum of 5 years in engineering managementA passion for developing engaging and essential product experiencesComfortable navigating ambiguity and rapid change, with a proactive approach to problem-solvingProven track record of mentoring engineers to realize their full potentialA strong desire to learn and develop new skills, coupled with the ability to clearly share knowledge with othersExperience in attracting and hiring top-tier talent for competitive technical roles, coupled with the ability to articulate a compelling vision to potential candidatesThis position is based at our San Francisco headquarters, with relocation assistance available for new hires.About OpenAIOpenAI is at the forefront of AI research and deployment, committed to ensuring that advanced artificial intelligence serves the interests of humanity. Our mission is to push the boundaries of AI capabilities while fostering ethical practices and promoting widely beneficial outcomes through our innovative technologies.
Anthropic is hiring a Workplace Experience Operations Manager in San Francisco, CA. This role centers on strengthening the employee experience by managing daily workplace operations and supporting a collaborative, engaging environment. Role overview The Workplace Experience Operations Manager ensures smooth day-to-day functioning of the office. This position focuses on creating a space where employees can work together effectively and feel supported in their work. What you will do Oversee daily workplace operations to maintain a seamless environment Support efforts that encourage collaboration and innovation among employees Promote operational excellence in all aspects of the workplace Location This position is based in San Francisco, CA.
Full-time|Remote|San Francisco Bay Area or Remote (U.S.)
Join Discord as a Senior Product Design Manager, focusing on enhancing the experience for both players and developers. In this pivotal role, you will lead a talented design team, crafting innovative solutions that empower our community while fostering a collaborative and engaging environment. Your expertise will guide the design strategy and execution, ensuring our platform remains user-centric and forward-thinking.
At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager, you will lead a talented team of developers and designers, taking complete ownership of our digital strategy, operations, and quality. This role is at the nexus of brand development, engineering, marketing, and design. You will translate the priorities of various cross-functional teams into a coherent roadmap, maintain high standards for quality, effectively utilize modern AI web tools, and ensure your team has the clarity and support necessary to excel. You are a people-centric leader with enough technical expertise to make informed decisions swiftly.
Join Chime as the Principal of Web Platform & User Experience, where you will lead the design and development of innovative web experiences that delight our users. Your expertise in web technologies and user-centered design will be instrumental in enhancing our platform, ensuring it is not only functional but also engaging and accessible.
Join our dynamic team at speak as a Workplace Experience Manager, where you will play a pivotal role in enhancing the overall employee experience. You will be responsible for creating an engaging and productive workplace environment that fosters collaboration and innovation.In this role, you will manage various aspects of workplace operations, ensuring that our facilities meet the needs of our employees and clients. You will also spearhead initiatives aimed at improving workplace culture, addressing employee feedback, and optimizing the use of our office spaces.
About WorkOS At WorkOS, we design cutting-edge developer tools and APIs that empower businesses to achieve Enterprise Readiness effortlessly. Our platform underpins essential functions like authentication, identity management, authorization, and other vital infrastructure, enabling developers to secure and scale their applications for large enterprises effectively.Following our recent $100M Series C funding round, we are now valued at $2B, thanks to the support of Meritech and Sapphire, alongside participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS serves as the backbone for enterprise functionalities for several high-growth AI firms, including OpenAI, Cursor, Perplexity, Vercel, and Plaid.As the landscape of software evolves with AI, WorkOS is positioned at the forefront of Human and Agent Authentication, Identity, and Access Control, assisting organizations in addressing the critical question: who are your agents, and what are their permissions? Our rapidly expanding customer base consists of hundreds of innovative software companies developing the next wave of enterprise-ready solutions.About the RoleWe are on the lookout for a Workplace Experience Manager who will help cultivate a thriving workplace for our team. This role is pivotal in shaping the daily office experience, ensuring our physical environment is operational, inviting, and conducive to productivity and collaboration. You will oversee office operations, manage vendor relationships, and spearhead initiatives that enhance our evolving workplace.
sia is seeking a Web Marketing Manager (Contract) based in San Francisco. This position centers on building and executing strategies to boost the company’s online visibility and connect with customers through digital channels. Role overview Plan and manage marketing campaigns across web platforms Enhance website content to draw in and keep customers Review and interpret web analytics to guide improvements Shape and adjust marketing approaches to reach target audiences Requirements Background in web marketing and managing digital campaigns Analytical mindset paired with creative problem-solving Skilled at using data to drive marketing decisions Comfortable working independently as a contractor
We are seeking a dedicated and innovative Employee Experience Manager to join our team at livekit. In this fully remote role, you will play a crucial part in enhancing the overall employee experience, fostering a vibrant work culture, and ensuring that our employees feel valued and engaged. Your expertise will contribute to creating an inclusive and productive environment that supports our team's well-being and professional growth.
Full-time|On-site|San Francisco, California, United States
About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points
DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.
About UsAt Sydecar, we are on a transformative journey to reshape the private markets landscape. Our mission is to enhance accessibility, transparency, and liquidity within these markets by innovating the creation and execution of investment vehicles.We pride ourselves on being more than just a platform; we are a reliable partner in the venture capital arena. Our commitment lies in simplifying and standardizing the private investment experience, empowering capital allocators to connect with and support visionary entrepreneurs who are driving the future.Our platform is meticulously designed for simplicity and efficiency, taking care of essential behind-the-scenes operations—from automating banking processes and ensuring compliance to managing contracts, handling taxes, and streamlining reporting. This allows investors to focus on what truly matters: forging valuable deals and nurturing impactful relationships.Join us at Sydecar as we spearhead the evolution of private investing.About the RoleWe are seeking a Senior Manager of User Experience to redefine our product experience amidst our scaling efforts. This position demands a design leader with high ownership and execution capabilities who can navigate swiftly, make informed decisions, and drive projects to completion while upholding exceptional standards of craftsmanship and customer insight.In this role, you will oversee a team of Product Designers while retaining a hands-on approach. You will play a pivotal role in shaping product strategy through comprehensive user research, sound design judgment, and close collaboration with Product and Engineering teams.Our product operates within a regulated environment, catering to a diverse clientele that includes first-time investors, deal organizers, and large venture capital firms. This role necessitates a balance between compliance and regulatory requirements, while delivering an intuitive, world-class experience for complex financial workflows.Your ResponsibilitiesLead and Enhance the Complete User ExperienceDrive the evolution of user experiences for deal leads, investors, and internal operations teamsTake charge of design for high-impact initiatives from discovery through to deliverySimplify intricate, regulated workflows into clear, intuitive experiences that foster customer trustEstablish and uphold rigorous design quality standards while operating with the agility of a startup
Hello! I’m Cole, the Head of Demand Generation at Plain, and I am excited to announce that we are seeking a Senior Growth Manager to join our dynamic team.At Plain, we are on a mission to revolutionize the customer support platform for the next generation of B2B companies. Renowned organizations, including Cursor, Ashby, and Sanity, trust us to streamline customer interactions across platforms like Slack, Discord, email, and in-product communications, all while enhancing workflows with cutting-edge AI technology.As a close-knit team with offices in San Francisco and London, you will play a pivotal role in owning our organic discovery channels and optimizing technical web journeys.Why This Role is UniqueThe landscape of B2B support is undergoing a monumental transformation. AI is reshaping how organizations engage with their customers, and buyers are discovering and evaluating tools at an unprecedented pace, from traditional search updates to innovative AI engines, Reddit, developer communities, and beyond.Joining us means becoming one of the first members of a new go-to-market (GTM) team we are establishing from the ground up. Our vision is to create a compact, technical, and high-output team that approaches marketing as a product: data-driven, iterative, and AI-native.Key ResponsibilitiesLead and enhance Plain’s visibility across AI search platforms and traditional search, influencing how our buyers learn about our solutions. Your efforts will directly impact our self-serve signups and sales pipeline.Collaborate with Engineering and Design teams to optimize site structure, content architecture, landing pages, and conversion pathways.Establish the editorial calendar, define strategic topics based on AEO/SEO data, and manage the content production cycle.Develop a structured testing framework for organic discovery and conversion optimization, including hypotheses, tests, outcomes, and insights.Ideal Candidate Profile5+ years of experience in growth marketing, demand generation, or technical content marketing, preferably within a B2B SaaS environment targeting a technical audience.In-depth expertise in SEO with a strong perspective on AI’s impact on search (AEO, GEO, AI Insights).Practical experience with web analytics and experimentation tools such as PostHog, GA4, Search Console, Screaming Frog, etc.A robust analytical mindset, comfortable building funnel models, conducting experiments, and linking content efforts to pipeline results.Demonstrated ability to execute efficiently; a strong preference for action over lengthy processes.
About UsAt Sierra, we're revolutionizing the way businesses connect with their customers through innovative AI-driven solutions. Based in the vibrant city of San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built upon core values that guide our actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles shape our work environment and our commitment to excellence.Our visionary co-founders, Bret Taylor, former co-CEO of Salesforce and Board Chair of OpenAI, alongside Clay Bavor, a seasoned leader from Google, bring a wealth of experience to our dynamic team.Your RoleTake charge of comprehensive content publishing workflows, prioritizing tasks, and serving as the primary bridge between marketing, design, product, and development teams.Oversee and enhance our content management system (CMS), ensuring it aligns with marketing objectives while adhering to high technical standards and scalable practices.Ensure top-notch quality for all published content, focusing on SEO optimization, accessibility, brand consistency, and accuracy across various platforms (blog, news, resources).Foster continuous improvement in content operations through process optimization, technology upgrades, and thorough documentation of web standards and best practices.Transform product and marketing briefs into actionable production plans, managing new page development from conception to launch, while ensuring timely updates across different regions as we expand.QualificationsMinimum 5 years of experience in web content management or digital production.Extensive knowledge of enterprise-grade content management systems; experience with Sanity is highly desirable.Proficient in SEO best practices, accessibility standards, and web analytics tools.Exceptional organizational skills, ability to manage multiple projects simultaneously, and a keen eye for detail.Strong communication skills, with the ability to work collaboratively across various teams.
Role overview Patreon is looking for a Product Manager to focus on the Payments Experience in San Francisco. This position centers on improving how creators and supporters handle payments on the platform. The work directly impacts the quality and reliability of payment flows used by millions. What you will do Lead projects aimed at expanding and refining payment options for both creators and fans. Collaborate with engineering, design, and other teams to carry out product strategies. Spot and prioritize opportunities to make payments more seamless and dependable. Contribute to shaping the roadmap for payment features and ongoing improvements. Collaboration This role works closely with teams across Patreon to deliver payment solutions that support creators and improve the overall user experience.
Role Overview Harvey is seeking a Head of Web Development in San Francisco to guide web projects and set the direction for our digital presence. This leadership role manages the web development team and steers projects that support company goals. What You Will Do Lead and mentor the web development team Oversee delivery of web solutions that meet business objectives Shape and execute digital strategy for Harvey’s online platforms Focus on improving user experience and increasing engagement
Join Harvey as an Employee Experience Program Manager and play a pivotal role in shaping our employee engagement and experience initiatives. You will be responsible for designing, implementing, and managing programs that enhance employee satisfaction and foster a vibrant workplace culture. Collaborate with cross-functional teams to ensure that our employee experience aligns with our company values and strategic objectives.
Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.
About MagicalMagical is a cutting-edge automation platform harnessing advanced AI to transform the healthcare landscape. We provide AI agents that are not just theoretical but are proven to work effectively in real-world scenarios.Our vision is to create 'AI employees' that streamline tedious, repetitive tasks that hinder productivity. With healthcare being a $4 trillion sector mired in administrative hurdles, we focus on automating critical processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our TractionThe transition to agentic automation in healthcare is unavoidable, and we are at the forefront of this movement:Rapid revenue growth as clients expand their use of our solutions beyond initial workflows.7-day proof-of-concept implementations that showcase real value quickly, in contrast to industry norms that often take months.Self-healing automations that maintain production-grade reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make grand promises, we deliver dependable solutions that yield quantifiable results. Our company is backed by notable investors Greylock, Coatue, and Lightspeed, with a total of $41 million raised. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the RoleAs the Software Engineering Manager for the Builder Experience team, you will lead and expand a talented group of engineers dedicated to optimizing our user-facing interfaces that simplify agent configuration.You should possess a deep passion for management and derive satisfaction from fostering the professional growth of your engineers. Your technical expertise will empower you to navigate intricate architectural discussions and convert complex technical challenges into effective business strategies. In this position, you will be the vital link between our product vision and its technical realization.This role requires a hybrid work model with 2 days per week in our San Francisco office.
Full-time|Hybrid|San Francisco, CA • New York, NY • United States
Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.
About the TeamJoin the innovative Answer Experience team at OpenAI, where we are transforming the way users interact with information through ChatGPT. Our multidisciplinary group collaborates across research, engineering, product management, and design to create engaging experiences that integrate intelligence, real-time data, and dynamic visual content. We strive to ensure that every user query is met with the optimal experience.About the RoleWe are seeking a seasoned engineering leader to drive the growth and development of our Answer Experience team.Your Responsibilities:Recruit and mentor a diverse, high-achieving engineering teamCollaborate with research, product, design, and engineering teams to significantly enhance the visual and functional quality of ChatGPT responsesGuide engineers to maximize their contributions and professional developmentFoster an inclusive culture that welcomes all perspectives while encouraging constructive feedback and critical thinkingIdeal Candidate Profile:10+ years of engineering experience, with a minimum of 5 years in engineering managementA passion for developing engaging and essential product experiencesComfortable navigating ambiguity and rapid change, with a proactive approach to problem-solvingProven track record of mentoring engineers to realize their full potentialA strong desire to learn and develop new skills, coupled with the ability to clearly share knowledge with othersExperience in attracting and hiring top-tier talent for competitive technical roles, coupled with the ability to articulate a compelling vision to potential candidatesThis position is based at our San Francisco headquarters, with relocation assistance available for new hires.About OpenAIOpenAI is at the forefront of AI research and deployment, committed to ensuring that advanced artificial intelligence serves the interests of humanity. Our mission is to push the boundaries of AI capabilities while fostering ethical practices and promoting widely beneficial outcomes through our innovative technologies.
Anthropic is hiring a Workplace Experience Operations Manager in San Francisco, CA. This role centers on strengthening the employee experience by managing daily workplace operations and supporting a collaborative, engaging environment. Role overview The Workplace Experience Operations Manager ensures smooth day-to-day functioning of the office. This position focuses on creating a space where employees can work together effectively and feel supported in their work. What you will do Oversee daily workplace operations to maintain a seamless environment Support efforts that encourage collaboration and innovation among employees Promote operational excellence in all aspects of the workplace Location This position is based in San Francisco, CA.
Full-time|Remote|San Francisco Bay Area or Remote (U.S.)
Join Discord as a Senior Product Design Manager, focusing on enhancing the experience for both players and developers. In this pivotal role, you will lead a talented design team, crafting innovative solutions that empower our community while fostering a collaborative and engaging environment. Your expertise will guide the design strategy and execution, ensuring our platform remains user-centric and forward-thinking.
Mar 27, 2026
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