Weekend Customer Support Specialist

Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our innovative company. If you are passionate about customer service and thrive in a collaborative environment, we want to hear from you!

Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.

Join our dynamic team at Weekend as a Senior Technical Recruiter. In this pivotal role, you will lead our recruitment efforts to attract top-tier technical talent. Collaborate with hiring managers to understand the unique needs of each role and leverage your expertise to implement innovative recruiting strategies. Your ability to build relationships and connect with candidates will be key to our success.

About Weekend Weekend (formerly Volley) creates voice AI games for smart TVs, reaching millions of players every month. Popular titles include Jeopardy!, Song Quiz, CoComelon: Sing and Play with JJ, and Wheel of Fortune. The team believes voice interfaces will shape the future of home entertainment, whether in the living room, kitchen, bedroom, or on the road. Weekend is building a subscription service for AI-powered games, inspired by models like Netflix and Spotify but focused on interactive play. Founded in 2024 by Max Child and James Wilsterman, Weekend started in Y Combinator’s 2018 batch and was recognized in the 2022 YC Top Companies List. The company is growing quickly in San Francisco’s Union Square neighborhood. Role Overview: Senior Software Engineer (San Francisco) The Hub team owns Weekend’s bundled gaming experience, serving as the entry point for users on every TV platform. This group shapes features that help players discover new games, stay engaged, and keep coming back. The work spans everything from the main product experience to experiments that support business growth. This role involves close collaboration with product and design partners, working across the full stack of a consumer-facing product. It suits engineers who want real ownership and enjoy working at the intersection of engineering, product, and data. What You’ll Do Work with Product to clarify requirements, write technical specs, and deliver features from idea through launch. Partner with Design to build engaging, user-friendly experiences. Spot risks early, influence engineering decisions, and mentor teammates. Use data to guide technical decisions and measure feature impact. Join code reviews to maintain strong standards for code quality, architecture, and performance. What We’re Looking For 6+ years of experience in software engineering. Hands-on expertise with TypeScript and React in production settings. Track record of leading initiatives that span multiple teams, not just solo projects. Experience with CI/CD pipelines and building for multiple platforms. Strategic approach to solving complex problems and improving processes.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

About UsWeekend, formerly known as Volley, stands at the forefront of voice AI game development for smart TVs. Our innovative games are enjoyed by millions every month, featuring beloved titles such as Jeopardy!, Song Quiz, CoComelon: Sing and Play with JJ, and Wheel of Fortune.We envision a future where voice interfaces will be the primary means of accessing entertainment in homes, cars, and more. To this end, we are creating a comprehensive subscription service akin to Netflix or Spotify, dedicated to the emerging genre of “AI-powered games.”Founded in 2024 by Max Child and James Wilsterman, Weekend made its mark by participating in Y Combinator in 2018 and earning a place on the prestigious 2022 YC Top Companies List. Based in the vibrant Union Square of San Francisco, we are rapidly expanding our team.

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements

Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and working closely with cross-functional teams to provide top-notch service. You will engage with clients to understand their needs and help them maximize the value of Figma.

About the RoleAt Candid Health, we are revolutionizing the medical billing process to ensure healthcare providers are compensated efficiently. Our dynamic Customer Support team, established just a year ago, is on the lookout for a passionate individual to join us. As a key early member of our team, you will report directly to the Customer Support Lead and play a vital role in providing exceptional support to our customers. Your insights will be invaluable in helping the Candid team understand customer challenges and feedback while contributing to the development of a robust department within our rapidly growing organization. Collaboration is at the heart of our support team, working closely with various departments to ensure customers receive timely and comprehensive assistance. We seek candidates with a proven history of delivering outstanding customer service and operational excellence.Location: This position is based in our San Francisco (Financial District), Denver (Downtown), or NYC (Chelsea) offices, and follows a hybrid schedule of 4 days in-office and 1 day remote each week.Key ResponsibilitiesDeliver top-tier support by addressing Level 1 (L1) inquiries from our customers within established SLAs, primarily concerning billing/claims processing, product functionality, bugs, and feature requests.Collaborate with Product, Engineering, Operations, and Billing teams to ensure prompt and accurate ticket resolutions while enhancing internal processes.Enhance the efficiency of the Support team by developing Standard Operating Procedures (SOPs) for workflows, creating macros for common inquiries, and contributing to Candid Support Center articles.Identify and recommend improvements in Support team operations and cross-functional collaboration, working alongside leadership to prioritize these initiatives.Actively seek opportunities to elevate the quality of support provided by the team and collaborate to implement changes effectively.Your Profile1-4 years of experience in healthtech support.Familiarity with insurance claims processing is a plus, even though this role does not involve direct claims processing.Adept at troubleshooting and resolving customer issues effectively.

About UsCoefficient is a venture capital-backed SaaS startup headquartered in the vibrant SF Bay Area. Our mission is to create a remote-first culture that prioritizes talent acquisition from all corners of the globe. We value smart, driven, curious, and collaborative individuals who thrive in innovative environments. Our founders are seasoned entrepreneurs, with a track record that includes Shopular, which was successfully acquired by Rakuten Ebates after receiving backing from Y Combinator and Sequoia.Our ProductCoefficient offers a no-code solution that empowers business teams to access and act on real-time company data directly through their spreadsheets. By seamlessly connecting data from various applications, databases, and business intelligence tools, we enable users to manipulate their data independently, minimizing the need for IT involvement.With Coefficient, teams can harness the full potential of their data, driving efficiency and growth while mitigating friction between IT and business units.Position OverviewAt Coefficient, we recognize that exceptional support is integral to our user experience. As a Support Specialist, you will be an empathetic and resourceful communicator, dedicated to resolving user inquiries and enhancing their experiences. You will have the opportunity to innovate and improve our support processes while managing a dynamic workload in a fast-paced environment.

Weekend builds voice AI games for smart TVs, including well-known titles like Jeopardy!, Song Quiz, and Wheel of Fortune. Millions play these games each month. The company is developing a bundled subscription service for AI-powered games, aiming to make voice the primary way people enjoy entertainment at home and on the go. Weekend was founded in 2024 by Max Child and James Wilsterman, both Y Combinator alumni and featured on the 2022 YC Top Companies List. While based in Union Square, San Francisco, this contract Webflow Engineer role is fully remote. Role overview This contract position focuses on supporting and improving Weekend’s main website (weekend.com), which hosts blog content and detailed game information. The Webflow Engineer will deliver site updates quickly, maintain stability, and help ensure the online presence reflects the company’s evolving brand. Collaboration with product and design teams is central as new branding and subscription services roll out. What you will do Work closely with Product and Design to plan and implement website improvements Maintain strong SEO practices to expand online reach Update the CMS efficiently for blog posts and game content Set up and verify Google Analytics and Google Tag Manager events for key calls to action Optimize site performance for a smooth user experience Support integration of upcoming subscription features Requirements Experience building polished websites using Webflow and other platforms Solid understanding of SEO fundamentals Hands-on experience with Google Analytics and Google Tag Manager event tracking Ability to work independently, set priorities, and deliver results with minimal oversight Clear communicator who collaborates well with product and design teams Bonus Background in responsive design and performance optimization

Bozzuto seeks a Weekend Evening Concierge for its San Francisco, CA (94103) location. This role centers on supporting residents and guests during evening hours on weekends, helping to create a welcoming and responsive environment throughout the building. Key responsibilities Welcome residents and visitors with a professional and friendly attitude Answer questions and share information about the community as needed Handle incoming packages and deliveries efficiently Contribute to resident satisfaction and comfort during each shift Requirements Demonstrated customer service experience Clear communication skills and a personable approach Consistent reliability and attention to detail Availability to work on site during weekend evening hours