Technical Support Engineer Tier 2 at 8x8 Inc. | San Jose

We are looking for a dedicated Technical Support Engineer Tier 2 to join our dynamic team at 8x8 Inc. This role is pivotal in ensuring exceptional customer satisfaction by effectively diagnosing and resolving intricate technical issues. The ideal candidate will proactively investigate root causes of problems and provide escalation support across all departme…

Join 8x8, Inc., a leader in cloud communications, as a Technical Support Representative. We are looking for talented and experienced individuals to provide exceptional support to our business clients utilizing our award-winning hosted PBX, VoIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, along with your advanced problem-solving skills and ability to forge strong customer relationships, will be pivotal in helping 8x8 broaden its market presence in hosted unified communications.Your primary responsibility will be to troubleshoot and resolve customer issues through various channels including telephone, email, and chat. This includes assisting with installation, configuration, quality of service, billing, and application usage inquiries. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will document all interactions in our CRM system and escalate complex issues or product bugs as necessary. The ideal candidate will possess significant experience in troubleshooting and resolving complex technical challenges in telecommunications and enterprise networking environments.ResponsibilitiesEffectively resolve technical issues related to 8x8’s hosted communications products via phone, email, and chat.Ensure assigned customers' technical and account management needs are met.Consistently meet or exceed customer satisfaction and productivity standards.

Priority will be given to local candidates (considered within 50 miles of San Jose, CA).8x8, Inc. is looking for a seasoned Technical Project Manager to join our Professional Services team. In this role, you will be responsible for crafting innovative, value-added solutions tailored to our business clients using our award-winning hosted Contact Center, PBX, and Hosting services. Your expertise in solutions development, combined with your knowledge of the call center and telecom industry, will enable 8x8 to bolster our footprint in the hosted unified communications market.Key Responsibilities:Collaborate with sales managers and reseller partners to uncover potential Professional Services opportunities.Gather project requirements from clients through remote interviews.Develop Statements of Work (SOWs) that include cost estimates based on client needs.Deploy customized solutions and services based on the SOW utilizing 8x8 products, APIs, and third-party software development tools as necessary.Oversee subcontracted software development projects, ensuring quality deliverables.Manage client deployment of 8x8 services as specified in the SOW.Present 8x8 services and tailored solutions to clients, including executives and end-users.Achieve or exceed P&L goals for professional services.

Join 8x8, Inc. as a Technical UI/UX Lead and play a pivotal role in shaping the future of cloud-based communication solutions. Located in San Jose, California, you will collaborate with a dynamic team of developers to create intuitive and engaging user interfaces for our web and mobile applications. This is an opportunity to be at the forefront of innovation in the communications industry, delivering exceptional user experiences that transform how businesses connect.Responsibilities:Collaborate closely with engineering teams to translate high-level product concepts into detailed UI/UX specifications for effective implementation.Act as a bridge between conceptual ideas and tangible outcomes, continually pushing the boundaries of our service delivery and feature offerings.Engage hands-on with our in-house Product Management and UI design teams to expedite project delivery to market.Develop scalable systems that leverage 8x8's global presence and private-branded portals.

Join 8x8, Inc. as a Senior Java Developer and leverage your expertise in building mission-critical web services and applications. We are seeking a seasoned Java programmer to take on the responsibility of designing and developing high-volume, low-latency global systems.Key Responsibilities:Architect and develop robust, scalable web services and applications.Oversee the entire software development lifecycle, with a preference for Agile/Scrum methodologies.Craft clean, efficient, and reusable code, with a focus on REST APIs.Manage software builds and release processes effectively.Explore and propose innovative technology solutions and contribute to architectural enhancements.

The Deployment Engineer I (DE1) plays a crucial role in the seamless implementation of 8x8's Unified Communications services. This position involves direct engagement with customers and collaboration with third-party resources to ensure successful deployments. The DE1 will gather detailed customer requirements, create comprehensive System Design Documents, configure 8x8 and third-party product features, provide training for administrators and end-users, and troubleshoot any deployment challenges encountered during the cutover phase. Additionally, the Deployment Engineer I will support customers in integrating 8x8 systems and hardware with existing legacy systems, including network equipment, databases, and ancillary devices like overhead paging systems and door strike systems. Throughout the deployment process, the DE1 will work closely with Sales, Project Management, third-party technicians, and the customer's IT team to execute deployment projects on schedule, working both on-site and remotely from the 8x8 headquarters.Responsibilities:Deliver hands-on technical assistance to customers, resellers, vendors, and prospects of 8x8.Engage in Project Management Calls and Design Review Meetings alongside Sales, Engineering, and Project Management teams.Update and maintain the System Requirement Document.Identify design issues and coordinate with the Project Manager for resolution with the customer.Configure PBX systems, call flows, user profiles, and call management features.Conduct site surveys and validate network configurations.Ensure that the System Design Document and deployed solutions align with customer-specific requirements.During cut-over, test the system to verify proper call routing and escalate issues as needed.Assist field technicians with installation and cut-over processes.Provide both on-site and remote training to customer administrators and end users.Enhance customer success by refining deployment processes and contributing to the improvement of supporting tools and systems.Stay up-to-date with current telecommunications, UC, Contact Center, and VoIP technologies and industry trends.Document the deployment thoroughly to facilitate a smooth transition to our support teams.

Join 8x8, Inc., a leader in business communications, as a UI Engineer in our San Jose, CA headquarters. We are seeking a talented developer to create cutting-edge communication software that integrates phone, fax, web collaboration, meetings, and video into a unified platform.NOTE: Priority will be given to local candidates (within 50 miles of San Jose, CA).Please apply by copying and pasting the following link into your web browser: Application Link**DO NOT APPLY TO THIS JOB POSTING. PLEASE FOLLOW THE LINK ABOVE**

Join 8x8, Inc., a leader in cloud communications, as an Implementation Advisor in our San Jose office. We are looking for dedicated Customer Service and Technical Support specialists to assist our business clients with our award-winning hosted PBX switch, IP phones, networks, and VoIP services. The Implementation Services Team plays a crucial role in guiding customers through the setup of their new phones, features, and services by providing expert configuration advice, training, and problem resolution throughout the installation process.The successful candidate will be committed to ensuring customer success and satisfaction, exceeding expectations during the installation and setup journey. You will engage directly with customers before, during, and after their installation, providing prompt assistance with the initial setup and configuration of extensions and services. Your role will also involve helping customers activate equipment, transfer phone numbers to 8x8 from previous carriers, and ensuring accurate billing setup.

Join 8x8, Inc., a leader in innovative business communications, as a skilled UI/UX Designer. In this role, you will leverage your technical expertise to collaborate closely with Engineers and Product Managers, crafting intuitive and visually appealing products that enhance user experience. Your design aesthetic will guide improvements based on real user interactions, ensuring our products are accessible and user-friendly across diverse customer segments. You will be responsible for planning and executing UI designs for various projects, often leading complex initiatives that involve both high-level flows and detailed interactions.Key Responsibilities:Define user models and interfaces for both new and existing 8x8 products and features.Create high-level and detailed storyboards, mockups, and prototypes to communicate design concepts effectively.Assess the usability of current and future products, providing actionable feedback for enhancements.At 8x8, we are committed to revolutionizing business communications. This is an exciting opportunity to influence the user interface across various devices and improve overall product usability. You will engage directly with engineering and product teams to shape the next generation of business communication solutions.

 Attention: Local candidates will be prioritized (within 50 miles of San Jose, CA). 8x8, Inc., a prominent leader in business communication solutions, is seeking a talented and dedicated Senior Java/Mac Application Developer to join our innovative team. As a key contributor, you will play an essential role in developing cutting-edge unified communications software that seamlessly integrates various services such as phone, fax, voicemail, call recordings, and audio/video conferencing into one cohesive platform. Key Responsibilities:Contribute significantly to the design, architecture, and development of our next-generation UC products.Create and implement software and infrastructure that ensures the high availability and scalability of our UC services.Lead the design and development of our upcoming video conferencing application.

Join 8x8, Inc., a frontrunner in business communication services, at our San Jose, CA headquarters, as we spearhead the development of cutting-edge cloud-based unified communication technologies. Our mission involves tackling vast, complex communication solutions that integrate diverse fields of computer science, from distributed computing and system design to networking and user interface design.We are in search of a Senior Software Development Technical Lead who is passionate about innovation and adept at crafting state-of-the-art communication software. This role will involve solving intriguing challenges and advancing our SaaS and PaaS offerings.

Important Notice: Preference will be given to candidates residing within 50 miles of San Jose, CA. Please note that no relocation assistance will be offered for this position.This is a general application for employment at 8x8, Inc. We encourage you to apply if:You are eager to join 8x8, Inc. but do not find a specific job listing that aligns with your interests.The position you were interested in has been removed from our careers page.You may wish to be considered for future opportunities at 8x8, Inc., even if you are not currently available (e.g., if you are a student and will graduate in 6 months).When applying, please provide details about your background, the type of role you are interested in, how your skills and experience can contribute to 8x8, Inc., and your contact information, including the best times to reach you.

PLEASE NOTE: PRIORITY WILL BE GIVEN TO LOCAL CANDIDATES (LOCAL IS CONSIDERED WITHIN 50 MILES OF SAN JOSE, CA).Join the Account Manager team at 8x8, Inc., where we provide an exciting opportunity for sales professionals who excel in upselling and generating referrals in the technology and telecom sectors. We are looking for dynamic Account Managers to enhance revenue streams from our existing business customer base.The Account Manager will be tasked with executing our sales operational directives to not only meet but exceed sales targets. This role involves achieving daily, weekly, and monthly sales objectives effectively.Key Responsibilities:Build and nurture relationships within our SMB market segment (1-1000 employees) to ensure customer satisfaction and foster referrals.Meet upsell targets by educating customers on the benefits of our comprehensive suite of applications and services.Utilize Salesforce.com to forecast sales activities and anticipated revenue.Conduct product demonstrations via the web.Implement best sales practices as directed by management.Make an average of 60 phone calls per day.

As a Solutions Consultant at 8x8, you will play a pivotal role in representing the voice and insights of contact center customers. Within the Sales Engineering and Deployment Services Organization, you will contribute to the successful onboarding of new clients onto our platform and offer consulting on best practices for contact centers to both current and prospective clients. This role also serves as a vital resource and Subject Matter Expert (SME) for hosted contact center and PBX best practices across various internal departments.To excel in this position, you must possess comprehensive knowledge of contact center management, operational methodologies, processes, and best practices. This role is essential for the success of both the Sales Engineering and Customer Success organizations, ensuring a positive customer experience.Key Responsibilities:Assist sales and project teams in identifying potential obstacles and high-risk issues that may hinder successful implementations or compromise customer satisfaction.Collaborate with customer contact center teams on projects, providing change management support, facilitating effective decision-making processes, and reviewing various system design options.Deliver high-quality, value-driven post-implementation consulting services to customers, resellers, and employees, enhancing our brand image and building robust customer relationships.Mentor and guide internal teams across all project functional areas, including call flow design, workforce management, quality monitoring, and program design.Analyze customer contact center reports and metrics to identify gaps and provide strategic recommendations for achieving their objectives.Ensure clients derive maximum value from their investments by advocating for proper methodologies and best practices during all consulting engagements.Conduct onsite training for 8x8 products (such as Virtual Contact Center, Virtual Office, Virtual Meeting) as required during projects.Enhance credibility as a contact center expert by presenting on relevant issues during consulting projects and representing the product at industry conferences.

8x8 Inc. is seeking a talented Senior Java Developer to join our innovative team. In this role, you will be primarily responsible for designing and developing mission-critical web services and applications that power our global operations.Key Responsibilities:Architect and develop high-volume, low-latency global systems and applications that are crucial to our business.Take a leadership role throughout the software development lifecycle, with a preference for candidates experienced in Agile and Scrum methodologies.Write clean, testable, and efficient reusable code with a focus on RESTful APIs.Manage software builds and oversee release management processes.Research and propose technology solutions while contributing to architectural enhancements.

Join our dynamic team as a MicroStrategy Consultant, where you will leverage your analytical skills and expertise in business intelligence to deliver impactful solutions for our clients. You will work closely with stakeholders to gather requirements, design and implement MicroStrategy dashboards, and ensure data integrity and accuracy. If you are passionate about data visualization and thrive in a collaborative environment, we want to hear from you!

The Opportunity:Join Jetson in making a significant impact on the future of energy! As we strive to transition every home away from gas, we’re looking for skilled electricians to help us lead this change in San Jose. You won’t just be doing standard electrical work; you’ll play a pivotal role in shaping our operational processes and methodologies. Collaborate with our dedicated installation team to replace gas furnaces with cutting-edge electric heat pump systems and work closely with our engineering team to enhance our practices. If you take pride in delivering impeccable workmanship, enjoy tackling challenges head-on, and want to be part of a visionary mission, we want to hear from you!What You'll Do:Properly install electrical infrastructure for heat pump systems, ensuring excellence in every project.Conduct load calculations and create practical, code-compliant solutions to meet real-world needs.Upgrade electrical panels as necessary, including smart panels, splitters, and sub-panel configurations.Manage the permit acquisition process and oversee inspections across California jurisdictions.

Join Our Dynamic Team:We are looking for a motivated Warehouse Coordinator to be a vital part of our expanding HVAC and electrical contracting company operating throughout the United States and Canada. In this pivotal role, you will oversee essential warehouse operations, ensuring the effective execution of receiving and kitting processes, thereby equipping our teams with the necessary materials for success every day.Key Responsibilities:Receiving and Loading Operations:Receive and process returns from field teamsOrganize and load materials for outbound service and installation trucksKit Fulfillment:

The Opportunity:Are you a highly driven and passionate HVAC professional with a knack for field operations management? Join Jetson Home Inc. in our exciting mission to combat climate change by revolutionizing the residential HVAC industry. With our expansion into the California market, we are thrilled to open our third branch in San Jose!The Field Operations Manager will play a pivotal role in ensuring that our HVAC installation teams are fully equipped and supported to perform their tasks safely, efficiently, and to the highest quality standards. This position serves as a bridge between field operations and leadership, focusing on readiness, resource allocation, and real-time problem-solving to foster team success. As we refine our processes and procedures for optimal installation quality and efficiency, you will contribute significantly to our growing knowledge base.What You Will Do:Coordinate the daily readiness of field teams by managing tools, equipment, vehicles, parts, and job documentation.Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.Conduct site visits to provide support, coaching, and quality assurance for active installation projects.

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.