Critical Accounts Program Smokejumper

About UsVerkada is redefining the landscape of organizational security with its cutting-edge, AI-driven platform. As a frontrunner in cloud-based physical security solutions, we empower organizations to enhance safety and operational efficiency through a unified software ecosystem that encompasses video surveillance, access control, air quality monitoring, a…

Who We AreVerkada is revolutionizing the way organizations safeguard their personnel and premises by leveraging an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency through a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarm systems, intercoms, and visitor oversight.With over 30,000 global organizations, including more than 100 Fortune 500 companies, placing their trust in Verkada as their physical security solution, we offer simplified management, intelligent control, and scalable implementations. Founded in 2016, Verkada has swiftly expanded, operating from 15 offices and employing over 2,200 dedicated professionals.Our MissionAt Verkada, we are committed to ushering the physical security industry into the future through a customer-first approach. We take pride in our stellar documentation, support, and sales engineering teams. However, challenges can arise.The Critical Accounts Program (CAP) serves as our "last line of defense" when we face the potential loss of a client relationship. As a CAP Engineer, you will not only manage cases; you will actively engage in high-stakes scenarios, mobilizing the necessary resources to stabilize the client and ensure their satisfaction before moving on to the next mission.Picture this: A major hospital system is set to go live with Verkada, but a network configuration error prevents their cameras from recording during a critical incident. While some might perceive this as merely a ticket, a Critical Accounts Engineer recognizes a vital partnership at risk. You are the one who receives the call, boards a plane that evening, and arrives at their command center the following morning to guide our engineers and their IT staff towards a resolution.Your Role in Serving Our CustomersRapid Incident Command: Assume complete ownership of escalated customer cases, driving prompt, impactful solutions to restore confidence.Executive Advocacy: Act as the single point of contact for customer executives, offering transparent diagnostics and expedited problem resolution.On-Site Deployment: Be prepared to travel at a moment's notice to engage with customers directly or conduct thorough on-site troubleshooting.Strategic Alignment: Collaborate across Engineering, Product, Sales, and Support to prioritize the fixes our customers require most.Insights for Growth: Transform customer pain points into actionable insights for improvement.

Join Roblox as a Machine Learning Engineering Manager focused on Critical Harms where you will lead innovative projects that harness the power of machine learning to enhance safety and user experience on our platform. You will oversee a talented team dedicated to developing cutting-edge algorithms and models that proactively identify and mitigate risks.

Join Roblox as a Junior Specialist in Critical Harms Investigations & Incident Management, where you will play a vital role in ensuring the safety and security of our community. In this dynamic position, you will assist in investigating critical incidents, collaborating with cross-functional teams, and implementing proactive measures to mitigate risks. Your contributions will help uphold our commitment to providing a safe and enjoyable platform for millions of users worldwide.

Join Verkada as a Program and Marketing Manager for our Executive Customer Programs. In this dynamic role, you will be responsible for crafting and executing innovative marketing strategies aimed at enhancing our engagement with executive clients. Your creative vision will play a pivotal role in elevating our brand presence and driving customer retention.Your responsibilities will include developing comprehensive marketing campaigns, collaborating with cross-functional teams, and analyzing program success metrics to optimize future initiatives. If you are passionate about customer experience and have a flair for strategic marketing, we want to hear from you!

Join Notable as a Program Manager within our Builder Ecosystem team, where you will lead initiatives to innovate and enhance our platform. Your strategic vision and project management skills will play a crucial role in developing and maintaining robust relationships with builders in our ecosystem.In this role, you will be responsible for overseeing project timelines, coordinating cross-functional teams, and ensuring successful execution of programs that drive value for our partners.

Role Overview Sony Interactive Entertainment is seeking a Lifecycle Program Manager in San Mateo, CA or remote within the United States. This role shapes and carries out lifecycle strategies that support products from early planning through launch and ongoing growth. The position focuses on guiding products through each stage, ensuring their continued success.

Skydio is at the forefront of the drone industry, recognized as the leading US drone manufacturer and a pioneer in autonomous flight technology. We leverage our extensive expertise in artificial intelligence, exceptional hardware and software development, operational excellence, and a commitment to customer satisfaction to democratize drone usage for a diverse range of users, including utility inspectors, first responders, and military personnel.About the RoleIn this pivotal role, you will shape Skydio’s innovative workplace, transforming a visionary engineering and customer-centric approach into a dynamic physical environment that propels our efforts in developing and deploying cutting-edge flying robots.You will be tasked with translating workplace strategy and design into well-defined, meticulously managed projects. Reporting to the Head of Workplace Experience, you will oversee the execution of facility-related projects from initial scoping through to successful completion.Your Contributions will Include:Transforming Skydio's HQ and VisionManage the development of a highly technical and adaptable workplace tailored for rigorous engineering and impactful customer interactions.Create a fluid and reconfigurable environment, allowing teams, hardware, and testing setups to evolve in tandem with our products.Ensure the workspace embodies our core values and culture through intentional design elements throughout the office.Translating Technical Requirements into EnvironmentsCollaborate closely with engineering, manufacturing, and product teams to ascertain requirements for laboratories, testing environments, and essential infrastructure.Translate these requirements into actionable project scopes, layouts, and plans.Partner with architects, contractors, and vendors to create spaces that meet team needs.Managing Complex, Multi-Disciplinary ProjectsLead project planning, scope definition, budgeting, scheduling, and execution across multiple concurrent workstreams.Coordinate with internal stakeholders (engineering, manufacturing, IT, leadership) and external partners.Drive projects from concept through to completion, ensuring alignment with our strategic goals.

The Global Benefits Program Manager at Xero leads the planning and delivery of employee benefits across the U.S., EMEA, and APAC regions. This position translates strategy into practical plans, making sure benefits programs are scalable and executed with attention to detail. Managing relationships with vendors and brokers is a core responsibility, along with upholding compliance and ensuring programs remain competitive in each market. Collaboration is central to this role. The Program Manager works closely with global brokers, external vendors, and internal teams to keep benefits accessible and effective. The impact is direct: employees in every region receive support through benefits that are compliant and appealing. Team Collaboration The Benefits team at Xero designs and manages offerings that promote employee health, financial security, and overall protection. Team members work together to keep programs cost-effective and user-friendly. Regular collaboration takes place with the Director of Global Benefits, Global Benefits Advisor, and colleagues in Compensation, People Systems, Payroll, Legal, and Finance. Key Focus Areas Oversee the migration to Workday for benefits configuration and carrier integrations. Create playbooks and self-service processes for People Experience teams. Support the launch of an AI-driven benefits application to automate and improve employee support. Work Location and Schedule Xero offers a flexible hybrid work model. The team seeks candidates based in Pacific Time who can commute to the San Mateo office (1875 South Grant Street) once or twice a month for in-person collaboration. This approach blends remote work flexibility with opportunities to connect with global colleagues across time zones. Requirements Experience managing global benefits programs, with a strong background in U.S. benefits and ideally exposure to APAC and EMEA regions. Proficiency in HRIS systems, particularly with Workday benefits configuration and integrations. Demonstrated ability to manage vendor relationships and deliver quality results.

PlayStation, part of Sony Interactive Entertainment, develops the PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and a portfolio of titles from PlayStation Studios. The company values inclusivity and welcomes those who care about technology, gaming, and innovation. Role overview The Staff Program Manager is based in San Mateo, CA, and leads major initiatives with game publishers and partners at Sony Interactive Entertainment. This position connects business strategy to execution, guiding programs from early planning through completion. Success in this role depends on strong business judgment, structured problem-solving, and the ability to bring clarity and alignment to complex projects. Key responsibilities Shape program strategy, guide decisions, and plan execution for large and influential projects throughout all development and delivery phases. Collaborate with business leaders and stakeholders to align goals, clarify trade-offs, and build shared accountability for results. Identify and address critical risks, dependencies, and decision points while balancing business priorities and operational needs. Influence stakeholders at all levels, building strong partnerships across teams to support complex programs with competing demands. Apply business context, data, and delivery metrics to set priorities, evaluate trade-offs, and connect program work to measurable outcomes. Enhance delivery by refining program processes, reporting, and operational routines to improve predictability, transparency, and decision quality. Communicate program status, risks, recommendations, and strategic impacts clearly to teams and senior leadership.

Join Roblox, where millions of users come together to explore, create, and connect in immersive 3D experiences crafted by our vibrant community of developers. We are dedicated to empowering our users with the tools and platform needed to bring their imaginative experiences to life.Our mission is to unite a billion people through optimism and civility, and we seek exceptional talent to help us achieve this goal. A career at Roblox means tackling unique technical challenges at scale and shaping the future of human interaction in a safer and more civil environment.As a Senior Technical Program Manager for Roblox Engine, you will play a pivotal role in steering engineering initiatives that enhance user and creator experiences. Your responsibilities will include developing cross-functional technical programs focused on our game engine, graphics, and avatar mechanics, making it an excellent opportunity to help shape the future of our TPM team.

Join Verkada as a Technical Program Manager specializing in Camera Software. In this pivotal role, you will lead the development and execution of innovative software solutions for our state-of-the-art camera systems. You will collaborate with cross-functional teams to ensure the successful delivery of projects that enhance our product offerings.Your responsibilities will include defining project scope, managing timelines, and facilitating communication between engineering, design, and product management teams. You will be instrumental in driving improvements in software functionality and performance, ensuring our camera systems remain at the forefront of technology.

Skydio is a leading U.S. drone manufacturer specializing in autonomous flight technology. Our team combines artificial intelligence expertise with advanced hardware and software development to support a wide range of users, including utility inspectors, first responders, and military personnel. Role Overview Skydio seeks a Program Manager, Major Deployments (Hawaii), focused on customer engagement and program delivery for Law Enforcement clients. This position is based in San Mateo, California. As part of the Customer Success team, this role serves as the main point of contact for Law Enforcement customers. The Program Manager oversees contract success, including cost control, performance monitoring, scheduling, project planning, technical delivery, risk assessment, and problem resolution. Quick comprehension of technical concepts and their practical application is essential. The ability to identify program dependencies and manage both technical and program risks is key. Applicants with significant experience in U.S. Law Enforcement and familiarity working with high-ranking officials are strongly preferred. What You Will Do Serve as a collaborative planner, taking ownership and engaging directly in project details. Develop and implement project deployment and integration strategies to achieve successful outcomes. Contribute to technical activities across the organization, working with Customer Success, Technical Support, Product, Marketing, Development, and Engineering teams. Manage multiple projects or tasks at once, often in situations with ambiguity and shifting priorities. Requirements Demonstrated experience in program management, ideally with Law Enforcement clients. Ability to quickly understand technical concepts and manage technical and program risks. Experience collaborating with cross-functional teams. Strong sense of accountability and attention to detail. Preferred: Substantial background in U.S. Law Enforcement and experience working with senior officials.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and assets through an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency via a unified software platform, offering solutions such as video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada is recognized as a trusted partner for physical security, providing seamless management, intelligent oversight, and scalable solutions. Established in 2016, we have experienced rapid growth, boasting 15 offices and a workforce of over 2,200 dedicated professionals.About the RoleWe are in search of an enthusiastic Senior Manager of Technical Programs who will spearhead impactful technical initiatives and strategically expand our channel partner ecosystem. This role intricately blends extensive technical program management prowess with a strong emphasis on partner development, enablement, and success. The ideal candidate will demonstrate exceptional skills in data reporting and analytics, possess significant experience in optimizing processes, and lead a team of technical program managers and operations specialists.What You'll DoOversee a technical program from inception to completion: define strategy, requirements, scope, timelines, resources, and success metrics, while managing communications with both internal and external stakeholders.Execute with precision: manage dependencies, foresee and mitigate technical and operational risks, and create or refine processes for scalability.Lead a compact team of program and operations specialists; foster cross-functional alignment with sales, channel partners, and solutions engineering, ensuring visibility at the executive level.Develop and refine channel partner processes including qualification requirements, onboarding, compliance, and offboarding; represent Verkada at partner events and promote thought leadership.Make informed decisions based on data: construct reporting and automation, analyze extensive data sets to derive Business Intelligence (BI), and translate partner insights into actionable go-to-market feedback and investment priorities, acting as the liaison between engineering and partners.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and premises with an advanced, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers businesses to enhance security and operational efficiency through a unified software platform that encompasses video surveillance, access management, air quality monitoring, alarms, intercoms, and visitor control.More than 30,000 organizations globally, including over 100 Fortune 500 companies, rely on Verkada as their foundational layer for physical security, facilitating easier management, intelligent oversight, and scalable implementations. Established in 2016, Verkada has experienced rapid growth, currently operating 15 offices with over 2,200 dedicated professionals.About the RoleWe are seeking an enthusiastic Associate Solutions Engineering Program Manager who will lead and mentor a team of Associate Solutions Engineers (ASEs) throughout their technical training journey. This position is perfect for individuals passionate about technical education, program management, and committed to nurturing the career advancement of others.In this role, you will oversee the creation and implementation of training programs designed to provide ASEs with practical experience in critical technical areas such as computer networking, cloud architecture, and physical security. You will track ASEs' training progress, ensuring they acquire the essential skills and experiences required to excel in developing technical solutions. Additionally, you will collaborate closely with experienced Solutions Engineers to ensure mentorship and support are integral to the program.This position is located onsite in our San Mateo office; not hybrid or remote.What You'll DoManage the daily operations of the ASE training program, ensuring ASEs reach their learning objectives in domains such as cloud infrastructure, networking, and physical security.Work alongside Solutions Engineering leaders and trainers to create and adapt training materials that align with the company's dynamic technical requirements.Offer mentorship and career growth assistance to ASEs, fostering an encouraging learning atmosphere and guiding them on their career trajectories.Facilitate hands-on technical projects that enable ASEs to engage with Verkada's complete product suite, gaining essential experience in designing and implementing security solutions.Ensure ASEs are developing their communication and presentation abilities, preparing them to interact with clients and deliver technical solutions effectively.Oversee program logistics, including scheduling, cohort management, and participant engagement.

About Verkada Verkada builds cloud-based physical security solutions that help organizations protect people and property. The platform combines video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management in a unified software suite. Over 30,000 clients worldwide, including more than 100 Fortune 500 companies, rely on Verkada for scalable security and streamlined operations. Founded in 2016, Verkada has grown to 15 offices and more than 2,200 employees. Role Overview: Senior Channel Enablement Program Manager This senior-level position shapes the growth and effectiveness of Verkada’s channel partner network. The Senior Channel Enablement Program Manager develops educational frameworks and competency programs that help partners succeed and drive revenue. The role connects internal strategy with external partner performance, balancing long-term planning with hands-on program execution. Key Responsibilities Design, launch, and communicate the impact of ongoing learning initiatives for channel partners. Develop and implement scalable, repeatable program and process frameworks that align with Channel team goals. Establish and expand learning and competency development programs to improve partner business processes and internal collaboration. Collaborate with teams such as Channel Marketing, Product Marketing, and Enablement to create instructional content and manage the partner learning platform. Build relationships with sales leadership and channel partners to identify and prioritize program improvements. Analyze and report on the performance of channel enablement initiatives, sharing results and business impacts during quarterly reviews. Balance day-to-day program management with strategic planning responsibilities. Work with stakeholders to assess and define Tier 1 requests, determining impact and developing detailed project plans. Location San Mateo, CA, United States

Join IXL Learning, a leading innovator in personalized learning solutions utilized by millions worldwide, as a Senior Revenue Accountant. This pivotal role within our accounting team will support our ongoing growth and innovation efforts.As the Senior Revenue Accountant, you will be instrumental in ensuring timely and precise revenue recognition for IXL products, adhering to GAAP standards. Reporting directly to the VP of Finance, you will collaborate with various team members to guarantee compliance with all regulatory frameworks. We are looking for a candidate who possesses expertise in revenue recognition, complemented by experience in Big 4 CPA audit and SaaS revenue accounting.This full-time position is based in our San Mateo, CA headquarters, with a Monday-Friday schedule in the office, and the flexibility to work from home one day a week.

About SnapLogic Join SnapLogic, the leading Agentic Integration Company that revolutionizes enterprise connectivity by seamlessly integrating AI, data, applications, and microservices into a single, robust platform. Our innovative solution is designed for the AI era, providing trusted services to industry giants like AstraZeneca, Adobe, Verizon, Epsilon, and Sony. With our cutting-edge platform, we empower teams across organizations to securely create faster, smarter, AI-connected workflows through natural language and intuitive low-code design.Become part of the Agentic Integration movement at snaplogic.com.We are currently seeking a Senior Revenue and General Ledger Accountant who possesses extensive experience with ASC 606 and ASC 340, alongside a solid background in operational general ledger accounting and reporting. This role is ideal for a detail-oriented professional capable of navigating the complexities of revenue recognition while also managing crucial operational accounting areas such as cloud hosting costs and professional services margins and reporting. You will serve as a vital link between Revenue Operations and the General Ledger, collaborating closely with internal teams and external partners to enhance processes, drive automation, and ensure consistency throughout the accounting function in a dynamic, high-growth environment.This position reports to the Senior Manager of Revenue Accounting and is hybrid, requiring some on-site presence at our San Mateo office.

Join Roblox as a Lead/Senior Lead in our Incubator Program, where you'll spearhead innovative projects that shape the future of online gaming. You will work with a talented team to empower creators and enhance user experiences on our platform. This role offers an exciting opportunity to lead initiatives that drive engagement and creativity in the Roblox community.

Role Overview Salma Health is seeking a Senior Accountant to join the Finance team. This role manages daily and monthly accounting operations for a growing, multi-location healthcare organization. Reporting to the Controller, the Senior Accountant handles the full accounting cycle: general ledger maintenance, month-end close, financial reporting, and audit and tax support. The position requires someone who takes initiative, adapts well to change, and keeps financial records accurate and compliant. Location and Work Arrangement This is a hybrid role based out of San Mateo headquarters. In-office presence is preferred Monday through Wednesday. Remote work is possible for candidates living in Pacific Time Zone states. Main Responsibilities Manage the full accounting cycle, delivering timely and accurate financial statements for a multi-site healthcare business. Maintain and reconcile general ledger accounts across all clinic locations, resolving discrepancies quickly to keep records audit-ready. Prepare and analyze financial reports, including profit and loss statements, balance sheets, and variance analyses, to inform leadership decisions. Support external audits and tax filings by preparing documentation and acting as a liaison for auditors and tax advisors. Work with clinic operations, billing, and leadership to improve financial processes, identify cost drivers, and assist with budget planning and forecasting. Ensure compliance with GAAP, healthcare regulations, and state-specific requirements; identify risks and recommend corrective actions. Help build financial infrastructure as Salma Health grows, including ERP/accounting system improvements, policy documentation, and strengthening internal controls.