Product Support Engineer

Join Skydio as a Product Support Engineer, where you will play a vital role in ensuring customer satisfaction by providing exceptional technical support for our innovative drone solutions. As part of our team, you will troubleshoot issues, assist customers with product inquiries, and collaborate with cross-functional teams to enhance product performance and …

Skydio develops autonomous drone technology for a wide range of users, including utility inspectors, first responders, and military personnel. The team combines expertise in AI, hardware and software engineering, and a focus on customer needs to push the boundaries of aerial mobility. Internship Overview The Product Support Engineer Internship at Skydio is designed for students or recent graduates from hardware-focused engineering programs. This summer internship runs 8 to 10 weeks and centers on diagnosing technical issues, supporting quality initiatives, and collaborating with engineering and manufacturing teams. The role blends electrical and mechanical engineering with basic software skills, offering exposure to IoT product development and support. Location and Schedule This is an office-based internship in San Mateo, CA. Interns work 40 hours per week, with at least three days each week onsite at Skydio headquarters. Key Responsibilities Analyze customer failures involving Skydio drones, docks, and accessories. Help identify product issues that may require changes from engineering or manufacturing teams. Participate in product quality projects based on customer feedback and suggestions for improvement. Improve diagnostic tools and processes used by Technical Support Representatives to troubleshoot issues. Work with other Product Support Engineers to prepare materials for meetings with Product teams about feature priorities and bug tracking.

Join Verkada as a Technical Support Engineer, where you will play a crucial role in providing exceptional technical assistance to our customers. In this dynamic position, you will troubleshoot, diagnose, and resolve technical issues while delivering outstanding customer service. Your expertise will ensure that our clients can effectively utilize our cutting-edge security solutions.

Are you passionate about innovating and creating impactful products? Coefficient is seeking an Early Product Engineer to join our dynamic team in San Mateo, CA. In this role, you will play a key part in developing and enhancing our product offerings, collaborating closely with cross-functional teams to ensure quality and efficiency.As an Early Product Engineer, you will engage in various stages of the product lifecycle, from concept through development and launch. Your technical skills and creative problem-solving abilities will help us deliver exceptional solutions that meet our customers' needs.

About Verkada Verkada builds cloud-based physical security solutions that help organizations protect people and property. Our platform brings together video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management in one system. Over 30,000 organizations worldwide, including more than 100 Fortune 500 companies, rely on Verkada to simplify security management and support scalable deployments. Founded in 2016, Verkada now operates from 15 offices with more than 2,200 employees. Role Overview: Product Support Specialist This position sits within the Product Management team in the Business Systems & Analytics department, supporting the CIO organization. The Business Systems team leads large-scale technology projects that increase the value and efficiency of Verkada’s systems. The focus: streamline processes, reduce manual work, and enable smarter decisions to drive company performance. What You Will Do Serve as the first point of contact for support across multiple platforms, systems, and processes. Troubleshoot data issues, handle access requests, and manage processing tasks. Recommend improvements for system development, maintenance, and standards to boost team performance and user experience, while supporting long-term scalability. Document current processes, identify challenges, and record assumptions about business systems. Look for ways to streamline workflows and improve tools across the organization. Collaborate with internal and external stakeholders to collect feedback and data, aiming to enhance the overall customer experience. Location San Mateo, CA, United States

As a Senior Staff Software Engineer focusing on Engineering Productivity at Verkada, you will play a pivotal role in enhancing our engineering processes and tools. Your expertise will help streamline workflows, improve development practices, and drive efficiency across our engineering teams. We are looking for a seasoned engineer who is passionate about building scalable systems and creating a productive environment for engineers.

About Us:At Fireworks AI, we are pioneering the next generation of generative AI infrastructure. Our state-of-the-art platform offers the highest-quality models with unparalleled speed and scalability in the industry. As a recognized leader in large language model (LLM) inference speed, we are committed to advancing innovation with groundbreaking projects, including our proprietary function calling and multimodal models. We are a Series C company valued at $4 billion, supported by prestigious investors such as Benchmark, Sequoia, Lightspeed, Index, and Evantic. Our dynamic and collaborative team consists of seasoned experts from Meta PyTorch and Google Vertex AI, dedicated to building transformative technology.Role Description:We are seeking a Technical Support & Community Engineer to serve as the essential link between our platform and its users. In this role, you will manage technical support inquiries, oversee our developer community (including Discord), and enhance customer satisfaction by swiftly addressing issues. You will play a vital role in identifying sales and product opportunities, resolving customer inquiries, and gathering feedback for our product and engineering teams. This position combines technical troubleshooting with community engagement, making it perfect for individuals who excel in fast-paced, user-focused environments.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their people and assets through our cutting-edge, AI-driven platform. As a frontrunner in cloud-based physical security, we empower businesses to enhance safety and streamline operations via a unified software system that encompasses video surveillance, access control, environmental monitoring, alarms, intercoms, and visitor management solutions.With a rapidly growing customer base of over 30,000 global organizations, including more than 100 Fortune 500 companies, Verkada is recognized for delivering a reliable physical security infrastructure that simplifies management, enables intelligent oversight, and supports scalable implementations. Since our inception in 2016, we have expanded to 15 offices and employed over 2,200 dedicated professionals.About the RoleAs a Mechanical Engineer specializing in Product Design at Verkada, you will have a pivotal role in the conception and launch of our next-generation enterprise intercom products. You will oversee the mechanical design process from the initial concept stage through to mass production, ensuring our products meet the highest standards of quality and functionality.

Join Teema Group as a Technical Support Engineer and embark on an exciting career in technology! We offer a competitive salary starting at $90K, with negotiable equity options. In this role, you will engage with customers primarily through live chat (60%), email (30%), and phone support (10%). Our comprehensive training program is perfect for recent graduates with a passion for technology.

Skydio stands at the forefront of the drone industry in the United States, recognized globally for its pioneering advancements in autonomous flight. This cutting-edge technology is essential for the future of drones and aerial mobility. Our dedicated team merges profound expertise in artificial intelligence with top-tier hardware and software development, coupled with a commitment to operational excellence and customer satisfaction. We empower a diverse range of drone users, from utility inspectors to first responders and military personnel operating in challenging environments.About the Role:We are on the lookout for an experienced and versatile quality engineer to establish, execute, and enhance quality processes. Your efforts in this role will be pivotal in influencing product quality, accelerating time-to-market, enhancing productivity, and driving profitability.Please Note: This position necessitates a consistent onsite presence (4–5 days per week) at our manufacturing facility located in Hayward, California.How You'll Make an Impact:Engage in both NPI and sustaining processes, with an initial focus on the vehicle.Work collaboratively with cross-functional teams in product development, manufacturing, supply chain, and software testing to establish quality requirements.Innovate, develop, and refine quality processes throughout product lifecycles.Assess and prioritize quality initiatives, throughput goals, and yield challenges, effectively communicating cost-benefit analyses and ROI.Lead Material Review Board meetings to categorize, prioritize, and address quality issues.Ensure defect containment, engage in failure analysis, assess corrective measures, and verify implementation effectiveness.Participate in all quality aspects, including DFMEAs, component quality initiatives, IQC definitions, production reviews, and field failure analyses.What Makes You a Good Fit:You possess excellent communication skills to advocate for quality while aligning with business objectives.Adept in the complete product development lifecycle from NPI through MP.Proficient in implementing quality inspection metrics in manufacturing, assessing cosmetic criteria, and monitoring quality and yield metrics.Technical expertise in whole-product engineering involving firmware-controlled electromechanical systems.A strong analytical mindset with a passion for driving quality improvement.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their people and properties through our integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency with a unified software suite that encompasses video security, access control, air quality monitoring, alarms, intercom systems, and visitor management solutions.With a global presence, over 30,000 organizations—including more than 100 Fortune 500 companies—trust Verkada to provide a robust physical security framework that simplifies management, enables intelligent control, and supports scalable implementations. Since our inception in 2016, we have experienced rapid growth, establishing 15 offices and employing over 2,200 professionals worldwide.About the RoleWe are on the lookout for Technical Support Engineers to enhance our support for a growing base of enterprise clients. As a vital member of our Technical Support Engineering team based in San Mateo, you will assist in managing our comprehensive lineup of Verkada's cloud-managed building security products. You will work both independently and collaboratively to troubleshoot technical challenges and provide guidance to customers on our platform. Your responsibilities will include diagnosing complex customer environments, educating clients on system setup and configuration, collaborating with engineers to troubleshoot and resolve bugs, delivering impactful feedback to Product Management to foster product enhancements, and authoring knowledge base articles. Our team serves as the essential link between customers, Engineering, and Product Management. This role reports to one of our Technical Support Engineering Managers and requires on-site presence five days a week in San Mateo, CA.What You'll DoTroubleshoot full-stack issues across the Verkada platform, including network, hardware, software, and electrical challengesProvide design, installation, and configuration best practices to enterprise clientsEffectively communicate technical concepts to customers verbally and in writingTake ownership of customer issues from inception to resolutionCollaborate with Engineering and Product teams to test new features and identify bugsCompose technical knowledge base entries and whitepapersStay informed on the latest products and technologies in the industryDevelop scalable tools and processesWhat You BringBachelor’s or Master’s degree in a relevant fieldStrong problem-solving skills and a passion for technologyExcellent communication skills and customer engagementAbility to work both independently and as part of a team

Join our innovative team at Sony Interactive Entertainment Global as a Staff Product Design Engineer. In this pivotal role, you will leverage your expertise in product design to create exceptional user experiences for our cutting-edge gaming products. You will collaborate with cross-functional teams to drive design initiatives and ensure that our products meet the highest standards of quality and functionality.Your contributions will be essential in shaping the future of interactive entertainment, making this a unique opportunity for creative professionals looking to make a significant impact.

Join Coefficient as a Senior Product Engineer and play a pivotal role in enhancing our product offerings. We are looking for a highly skilled engineer to lead the development of innovative solutions and improve user experiences. You will collaborate closely with cross-functional teams to define product specifications and ensure the successful implementation of features that meet customer needs.Your expertise will be essential in driving technical excellence and mentoring junior engineers. If you're passionate about building high-quality products and thrive in a fast-paced environment, we want to hear from you!

About UsAt Verkada, we are revolutionizing the way organizations safeguard their people and premises through our cutting-edge, AI-driven platform. As a prominent player in cloud-based physical security, Verkada empowers over 30,000 organizations worldwide, including more than 100 Fortune 500 companies, by enhancing their safety and operational efficiency via a unified software solution. Our offerings encompass video surveillance, access control, air quality monitoring, alarm systems, intercoms, and visitor management. Established in 2016, we have quickly grown to 15 offices and a team of 2,200+ dedicated professionals.Role OverviewWe are looking for a Senior Technical Support Engineer to join our distinguished team and provide exceptional support to our expanding enterprise customer base. This pivotal role entails taking ownership of and resolving complex issues across the entire Verkada product suite, making you the key resource for addressing challenging problems and delivering vital assistance.Your tasks will include thoroughly analyzing customer environments, troubleshooting sophisticated systems, and training customers and partners on optimal installation and configuration practices. You will work closely with our Engineering and Product teams to identify and rectify bugs while offering critical insights to enhance our products. Additionally, you will mentor fellow engineers on challenging issues, effective communication strategies, and deepening their knowledge of the Verkada portfolio. We are specifically seeking a candidate eager to leverage this opportunity to grow into a leadership role over time.This position requires you to be on-site five days a week at our dynamic headquarters in San Mateo, CA, where collaboration and innovation are at the forefront.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and properties with our advanced AI-driven platform. As a frontrunner in cloud-based physical security, we empower enterprises to enhance safety and operational efficiency through a unified software platform that encompasses solutions for video surveillance, access control, air quality monitoring, alarms, intercom systems, and visitor management.Trusted by over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada stands as a reliable physical security layer that simplifies management, enables intelligent oversight, and supports scalable implementations. Established in 2016, we have rapidly grown to 15 offices and a workforce of over 2,200 dedicated professionals.About the RoleAre you eager to immerse yourself in the realm of smart technology and contribute to shaping the future of the Internet of Things? As a Technical Support Engineering Intern, you will not be relegated to menial tasks like fetching coffee or merely observing others. Our interns play a pivotal role on our team, addressing real-world challenges in collaboration with our experienced engineers. Located at our San Mateo headquarters, you will engage with state-of-the-art, cloud-managed IoT technology, assisting our enterprise customers with a broad range of tasks from troubleshooting to system design.This internship offers you the opportunity to make a tangible difference, develop essential technical skills, and launch your career in a vibrant, high-tech atmosphere.What You'll DoTroubleshoot and Innovate: Resolve intricate network, hardware, and software challenges related to the Verkada platform.Be an Expert: Provide clients with top-tier guidance on system design and integration best practices.Communicate with Impact: Articulate technical concepts to clients clearly, both verbally and in writing.Own the Problem: Manage customer inquiries from inception to resolution, ensuring effective solutions.Team Up: Collaborate with our Engineering and Product teams to evaluate new products and identify bugs.Share Knowledge: Contribute content to our Knowledge Base to assist others.Hands-on Projects: Participate in lab testing and various team initiatives.

Join Skydio, the foremost drone manufacturer in the United States and a global leader in autonomous flight technology, paving the way for the future of aerial mobility. Our team is composed of specialists in artificial intelligence, cutting-edge hardware and software product development, and operational excellence, all driven by a passion for exceeding customer expectations. Our mission is to make drone technology accessible to a diverse range of users, from utility inspectors to first responders and military personnel.Role Overview:As a Product Design Engineer, you will be instrumental in the design and development of mechanical systems that serve as the foundation for dependable autonomous flight. Your expertise will contribute to the creation, optimization, and refinement of structures and mechanisms in a collaborative environment, ensuring our technology is robust yet simple.Your Impact:Design and develop mechanical components and assemblies for aircraft, ground stations, and essential accessories as part of innovative architectures.Collaborate with electrical engineers to integrate bespoke PCBAs, flex circuits, antennas, and cable harnesses effectively.Engage with vendors and oversee technical activities in partnership with operations and supply chain teams.Define, execute, and analyze engineering tests to assess system trade-offs and validate your designs.Guide designs throughout the product development lifecycle, from prototypes to mass production, supporting internal manufacturing teams with quality assurance and assembly processes.Investigate and resolve failures with meticulous attention to detail, ensuring root causes are identified and addressed.Qualifications:Proven experience in product development, showcasing a history of successful execution and teamwork; this position may be classified as senior-level based on experience.Bachelor's degree in Mechanical Engineering or a related field, with a strong academic record.Demonstrated ability to apply analytical problem-solving skills and engineering principles to design high-quality components for complex electromechanical systems.Expertise in 3D CAD software for developing intricate assemblies, with a keen sense of when to prioritize quick solutions versus elegant designs. Familiarity with CATIA is a plus.

Join Moonlake, a pioneering company harnessing AI to create immersive world simulations.Mission: Design exceptional product-level user experiences and deliver full-stack solutions, transforming research into captivating, shippable experiences with agility.Core Requirements:Demonstrated strong product taste with a knack for rapid prototyping and ownership from zero to one.Proficient in Next.js/React, Tailwind/shadcn, edge/serverless technologies (Vercel/Cloudflare), tRPC/GraphQL, and adept in file & data synchronization and authentication.Ability to design and implement model endpoints, observability hooks, feature flags, and experiment toggles effectively.Technical Expertise:A portfolio showcasing polished AI demos currently in production.Experience in building and shipping design systems, with a commitment to performance benchmarks.We prioritize an on-site, collaborative team environment based in San Mateo.

Verkada seeks a Senior Backend Software Engineer for the Workplace Products team based in San Mateo, CA. This group develops and maintains backend systems that power a range of workplace solutions for clients. Key responsibilities Design and build backend systems tailored for workplace products Collaborate with fellow engineers to enhance the user experience Support projects aimed at helping clients streamline operations Role focus This position centers on creating reliable backend infrastructure to support workplace products. The work involves both technical design and hands-on implementation, with a strong emphasis on teamwork and improving client outcomes.

About UsVerkada is pioneering a new era in organizational safety with our cutting-edge, integrated AI-powered platform. As a frontrunner in cloud physical security, we empower organizations to enhance their safety and operational efficiency through a cohesive software suite that encompasses video surveillance, access control, air quality monitoring, alarm systems, intercom solutions, and visitor management. With over 30,000 clients globally, including more than 100 Fortune 500 companies, Verkada serves as a trusted partner in physical security, offering streamlined management, intelligent oversight, and scalable solutions. Founded in 2016, we have experienced significant growth, now boasting 15 offices and over 2,200 dedicated employees.Your RoleIntegrate security measures throughout our application development lifecycle.Promote best practices in software security via training sessions and knowledge sharing.Collaborate closely with engineering and product teams to enhance the security of Verkada’s offerings, ensuring they exceed client expectations.Innovate security solutions that facilitate business operations rather than hinder them.Work with engineering leaders to establish, communicate, and achieve strategic goals and processes.Implement security tools and secure defaults to uphold software security standards.Conduct architecture assessments, threat modeling, and technical design reviews for sensitive features and infrastructure.Develop and manage a bug bounty program.Evaluate and provide solutions for security vulnerabilities identified through tools, external assessments, and bug bounties.Partner with the CISO and security team to enhance the overall Verkada security program.Share your security expertise with internal and external audiences through conferences and blogs.Assist fellow engineers in enhancing their security knowledge and reasoning skills.This position requires a commitment to our vibrant in-office culture, necessitating your presence at our San Mateo, CA headquarters.

At Skydio, we are at the forefront of the drone industry, pioneering autonomous flight technology that is shaping the future of aerial mobility. Our team is composed of passionate experts in artificial intelligence, cutting-edge hardware and software development, operational excellence, and a commitment to customer satisfaction, enabling diverse drone applications for utility inspections, emergency response, military operations, and beyond.Role Overview:As a Senior Product Design Engineer specializing in aerospace, you will be integral to the development of Skydio's mechanical systems, which are crucial for ensuring reliable autonomous flight. Your engineering expertise and attention to detail will be essential as you enhance aerodynamic design, solutions, and performance, enabling our fleets to operate effectively while instilling confidence in our customers.Your Impact:Lead the design efforts for Skydio aircraft through aerodynamic analysis, simulation, and conducting experiments, focusing on concept and detailed design with aerodynamic principles in mind.Develop and assess aerodynamic models to define flight envelopes and predict vehicle dynamics.Design and execute experiments, analyze flight test data, and validate simulations to refine aerodynamic models and enhance aircraft performance.Collaborate with cross-functional teams, including structures, controls, and hardware engineering, to inform design and integration processes.Work closely with the Flight Test Team to create test plans and analyze post-flight data.Partner with thermal engineers to develop and optimize integrated thermal solutions for vehicle systems.Conduct low/mid/high-fidelity CFD analyses to evaluate aerodynamic and mechanical design features and predict aircraft performance and stability.Take ownership of the aerodynamic design of our aircraft and essential accessories from inception to realization.Collaborate with mechanical and propulsion engineers to integrate optimizations into both new and existing architectures.Qualifications:Minimum of 5 years of experience in product development, showcasing a strong track record of execution, collaboration, and enthusiasm.Proficiency in reduced order aircraft performance modeling and computational fluid dynamics.