Customer Success Engineer - Database (2nd Shift)

Join DigitalOcean as a Customer Success Engineer on our 2nd Shift team! In this role, you will be pivotal in ensuring our customers achieve their goals with our database solutions. You will serve as a technical consultant, providing insights and troubleshooting assistance to enhance their experience with our platform.

Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.

Rithum™ stands as the most trusted commerce network globally, revolutionizing collaboration among brands, suppliers, and retailers to deliver seamless e-commerce experiences. Our unparalleled platform empowers brands and retailers to drive growth, streamline operations across multiple channels, expand product offerings, and enhance profit margins. Currently, over 40,000 businesses rely on Rithum to scale their operations across numerous channels, representing an impressive annual GMV exceeding $50 billion. By leveraging our commerce, marketing, and delivery solutions, our clients are able to craft optimized consumer shopping journeys from start to finish. Overview The Database Reliability Engineering (DBRE) team at Rithum is dedicated to ensuring the availability, reliability, and observability of our database systems. We emphasize automation to minimize manual tasks and are continually exploring enhancements to our processes. Our current responsibilities include managing and optimizing a large-scale SQL Server environment that encompasses hundreds of instances across hybrid infrastructures (on-prem VMware and AWS), in addition to various relational and NoSQL database platforms including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These systems are integral to all business functions. We foster a team culture grounded in curiosity, integrity, collaboration, and a commitment to continuous learning. In your role as a Senior Database Reliability Engineer, you will embody these values and cultivate them within your team. You will manage diverse database systems and take the lead in designing and executing projects with a strong technical focus.

Are you passionate about driving customer satisfaction and success? Join hiya as our Director of Customer Success, where you will lead a dynamic team dedicated to ensuring our clients achieve their goals. In this pivotal role, you will develop and implement strategies that enhance customer engagement, improve retention rates, and foster long-lasting relationships with our clients.You will collaborate closely with cross-functional teams, including sales and product development, to align our offerings with customer needs. Your expertise will not only guide our customer success initiatives but also shape the overall customer experience at hiya.

Finvari is an innovative and rapidly expanding SaaS startup that is revolutionizing payment processes for construction companies. Our goal is to eliminate tedious manual payment tasks, enabling construction leaders to dedicate their efforts to building the infrastructure of the future. Our customer-focused software enhances efficiency, streamlines operations, and fosters innovation throughout the industry, catering to everyone from field employees to C-suite executives.We pride ourselves on a tight-knit, experienced team with a proven history of building and scaling successful software companies, some of which have gone public. At Finvari, we place a premium on innovation, creativity, and a customer-first approach. We seek individuals who share our enthusiasm for problem-solving and who are eager to make a tangible impact. Our culture is collaborative, autonomous, and intensely focused on our customers.As a Customer Success Engineer, you will be the technical advocate for our customers, guiding them through seamless onboarding, supporting integrations, and resolving complex issues. You will collaborate with Customer Success, Product, and Engineering teams to investigate challenges and design solutions that optimize the value of the Finvari platform.This role is perfect for someone who is analytical, technically inquisitive, and enthusiastic about taking ownership of problems from start to finish. Strong candidates are capable of working independently once provided with context, asking insightful questions, synthesizing information, and advancing in ambiguous situations without the need for detailed instructions.This is a hybrid role that offers flexibility for remote work. We come together once a week for in-person collaboration and a team lunch at our Seattle office.

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

Join our innovative team at StemXpert1 as a Database DevOps Engineer, where you will play a crucial role in managing and optimizing our database systems. In this position, you will collaborate with cross-functional teams to ensure the seamless integration of database solutions into our development processes. Your expertise will contribute to enhancing the performance, reliability, and security of our database infrastructure.

About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.

We are seeking a talented and experienced Exadata Database Administrator to join our dynamic team at Sonsoft Inc. As an Exadata DBA, you will be responsible for managing and optimizing our Exadata environments, ensuring high availability, performance, and security of our databases.Your expertise in Oracle Database technologies will be crucial in supporting various projects and initiatives. If you are passionate about database management and enjoy solving complex challenges, we would love to hear from you!

Role Overview Airwallex is hiring a Senior Site Reliability Engineer - Database in Seattle. This position focuses on improving the reliability and performance of database systems that support Airwallex’s services. The role centers on maintaining high availability and efficiency across cloud infrastructure and database environments. What You Will Do Enhance the reliability of database systems used by Airwallex Monitor and optimize database performance to support service uptime Apply experience with cloud infrastructure and database management to daily operations Location Seattle, United States

About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.

About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including key players in government, telecom, retail, banking, and technology, as we expand our presence in the federal market through meaningful partnerships and essential applications. Role OverviewWe are on the lookout for a dedicated Customer Success Manager (CSM) to join our dynamic team, focusing on the federal government sector. This pivotal role is designed to drive the adoption, engagement, and value realization for public sector agencies implementing the 1Kosmos platform. The CSM will collaborate closely with federal program stakeholders, security and compliance teams, as well as our internal Implementation, Product, and Support teams, to ensure exceptional onboarding, support, and growth outcomes. This position is offered as a 6-month contract, with a strong possibility of transitioning to a permanent role based on performance and the expansion of federal programs. Key Responsibilities Customer Engagement & Success• Manage the post-sales relationship with federal clients, ensuring effective onboarding and sustained adoption.• Enhance user engagement and oversee project milestones during onboarding, enablement, and initial usage phases.• Act as the primary liaison for federal agency stakeholders, including IT, Information Security, and program managers.• Align service delivery with customer security, compliance, and operational requirements (e.g., FedRAMP, FIPS, NIST 800-63).• Collaborate with the Implementation team to monitor timelines, proactively address risks, and eliminate obstacles.• Track usage, identify adoption gaps, and lead regular business reviews.• Advocate for customer interests internally and pinpoint upsell or expansion opportunities as trust develops.• Develop expertise in 1Kosmos identity solutions and their alignment with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).• Share best practices and thought leadership insights with federal stakeholders.

Zenoti offers a comprehensive, cloud-based software solution tailored for the beauty and wellness sector. Our platform empowers users to efficiently manage all facets of their business through a unified mobile solution, covering online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee oversight, inventory control, integrated marketing initiatives, and beyond. Zenoti is designed to optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Built on robust enterprise-level technology, our platform caters to businesses of varying sizes.Serving over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti partners with a diverse array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include exceeding a $1 billion valuation, being named a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our dedication to empowering individuals to achieve their best. To learn more about Zenoti, please visit: zenoti.com

Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.

Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Our innovative platform empowers users to efficiently manage all facets of their business through an integrated mobile solution, encompassing online appointment scheduling, POS, CRM, employee management, inventory oversight, and built-in marketing initiatives. With Zenoti, businesses can streamline their operations, reduce expenses, and enhance customer retention and revenue. Our system is designed for both reliability and scalability, leveraging enterprise-level technology suitable for businesses of various sizes.We proudly serve over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including renowned brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent achievements include surpassing a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America according to Deloitte’s 2020 Technology Fast 500™. We are also honored to have received Great Place to Work Certification™ for 2021-2022, reflecting our commitment to empowering individuals to feel their best and realize their potential. For more information about Zenoti, visit: https://www.zenoti.comJob Overview:We are on the lookout for a highly organized and proactive leader to join our Expansion Sales team as the Director of Contract Renewals. This pivotal role involves overseeing the renewal process for our Software as a Service (SaaS) contracts. The ideal candidate will possess exceptional communication skills, a comprehensive understanding of SaaS business models, and the ability to foster and maintain strong relationships with clients.

Zenoti is a pioneering provider of an all-in-one, cloud-based software platform tailored for the beauty and wellness sector. Our comprehensive solution empowers businesses to manage every operational aspect seamlessly through a mobile interface, featuring online appointment scheduling, POS systems, CRM, workforce management, inventory control, integrated marketing tools, and much more. By leveraging our platform, clients can optimize their operations, lower costs, and enhance customer retention and revenue growth. Engineered for reliability and scalability, Zenoti harnesses enterprise-grade technology suitable for businesses of all scales.Currently, Zenoti supports over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including esteemed global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing $80 million in investment from TPG, and ranking 316th in Deloitte’s 2020 Technology Fast 500™. We are also proud to be Great Place to Work Certified™ for the years 2021-2022, underscoring our commitment to empowering individuals to feel valued and achieve their potential. Discover more about Zenoti at zenoti.com.

Why Join Our TeamAt Brex, we are revolutionizing how businesses manage their expenses by harnessing the power of AI. Our innovative platform integrates corporate cards, banking services, and global payments with seamless software for travel and expenses. Trusted by a diverse range of companies—from startups to industry leaders like DoorDash, Flexport, and Compass—Brex empowers organizations to take control of their spending, cut costs, and boost operational efficiency worldwide.Joining Brex means pushing your boundaries, challenging conventional thinking, and collaborating with some of the most talented professionals in the field. We are dedicated to fostering a diverse team and an inclusive culture, ensuring that your potential is only limited by your ambition. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the heartbeat of Brex. We are responsible for acquiring new clients, nurturing existing partnerships, and driving the company’s financial success. With limitless territories and uncapped earning potential, your aspirations define your success. We celebrate every victory together and recognize outstanding performance. If you're ready to market a groundbreaking product and take ownership of your role, we want you on our team.Your ResponsibilitiesAs the Enterprise Customer Success Manager, you will be the go-to financial technology advisor for Brex’s largest clients. You will collaborate with CFOs, Controllers, and finance operations teams to ensure they maximize the value of Brex’s offerings. By developing and implementing customized account strategies aligning with each customer’s business objectives, you will deliver impactful results across their financial ecosystem.Your role will encompass the entire success lifecycle—from onboarding to renewal—utilizing product usage data, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where You Will WorkThis position is based in our Seattle office. We embrace a hybrid work model that blends the dynamism of in-office interactions with the flexibility of remote work. Currently, we require at least two coordinated days in the office each week, specifically on Wednesdays and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!

Join our dynamic team at Sonsoft Inc. as an Exadata Database Administrator. In this critical role, you will be responsible for managing and optimizing our Exadata environments, ensuring high availability and performance. You will collaborate with cross-functional teams to implement best practices and troubleshoot database issues.

Join Sonsoft Inc. as an Exadata Database Administrator, where you will play a critical role in managing and optimizing our Exadata databases. You'll be responsible for ensuring database performance, availability, and security, while also collaborating with our development and operations teams to implement best practices.

Join our dynamic team at Sonsoft Inc. as an Exadata Database Administrator. We are looking for an enthusiastic individual who is eager to manage, optimize, and support our Exadata environments. Your expertise will help us maintain high availability and performance for our critical data systems.