Customer Success Manager, Commercial at HackerOne

As a leading force in Continuous Threat Exposure Management (CTEM), HackerOne is redefining the security landscape. The HackerOne Platform combines cutting-edge AI solutions with the expertise of the world's largest community of security researchers, ensuring continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cl…

Join HackerOne as a Senior Manager of Community Programs and Operations, where you will lead initiatives that empower and engage our global community of ethical hackers. Your strategic vision and operational expertise will be critical in enhancing our programs and ensuring the smooth execution of operations.

Role overview The Senior Communications Manager at HackerOne shapes how the company is seen and heard, both locally in Seattle and around the world. This position develops and delivers communication strategies that reflect HackerOne’s mission to make the internet safer. The role involves working closely with different audiences to ensure the company’s story is clear and consistent. What you will do Develop and execute communication plans that support company objectives Engage with stakeholders, customers, and members of the wider community Craft messaging that is clear, consistent, and relevant for a range of audiences Requirements This position calls for experience in communications strategy and the ability to connect with diverse groups. Strong writing and planning skills are essential for success in this role.

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

Join our dynamic team as a Software Engineer specializing in Applied AI at HackerOne, where innovation meets security. You will play a crucial role in developing and implementing cutting-edge AI solutions that enhance our platform's capabilities, providing our clients with unparalleled security insights and protection. As part of our collaborative environment, you'll work closely with cross-functional teams to drive AI initiatives from concept to deployment, ensuring the highest standards of quality and performance.

About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.

Join HackerOne, a global frontrunner in Continuous Threat Exposure Management (CTEM), where we merge advanced AI technology with the talent of the world's largest network of security researchers. Our cutting-edge platform aids organizations in the continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. With solutions such as bug bounty programs, vulnerability disclosures, agentic pentesting, AI red teaming, and code security, we empower enterprises to achieve a measurable and ongoing reduction in cyber risk. Recognized by industry giants like Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, and government entities like the UK Ministry of Defence and the U.S. Department of Defense, HackerOne is trusted to protect digital ecosystems. Our commitment to innovation has been acknowledged in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report, and we’ve been honored as a Most Loved Workplace for Young Professionals (2024).As we stand at a crucial juncture in the security landscape, offensive security has become a necessity for progressive companies aiming to build trust and resilience in an era where AI-driven advancements and adversaries are evolving rapidly. HackerOne distinguishes itself by combining the brilliance of the largest security research community with an exceptional AI-enhanced platform, earning the confidence of the world’s leading organizations.Our ValuesAt HackerOne, we are committed to nurturing a robust and inclusive culture. Our customer-centric approach drives our decisions and actions, as we are Customer Obsessed and prioritize customer outcomes. We practice Default to Disclosure, emphasizing transparency and integrity to foster trust and accountability. Together, we Win Together by promoting empowerment, inclusion, respect, and accountability across our team, researchers, customers, and partners.Senior Software Engineer, Applied AILocation: Seattle, WA; Austin, TX.Work Schedule: 1 Day Onsite WeeklyPosition OverviewAs a Senior Software Engineer on our AI Platform team, you will play a pivotal role in transforming offensive security through the integration of human and artificial intelligence, thereby creating a safer internet. Your contributions will directly impact the development of our next-generation AI security capabilities, particularly our in-platform AI security agent, Hai. You will be responsible for developing AI-driven features that optimize vulnerability discovery, enhance remediation processes, and much more.

Join HackerOne as a Senior Software Engineer on our cutting-edge AI Platform team. In this role, you will be pivotal in designing and developing innovative AI solutions that enhance our security platform. We are looking for a skilled engineer who thrives in a collaborative environment and is passionate about leveraging technology to solve complex challenges in cybersecurity.

Join HackerOne as a Staff Software Engineer, Applied AI, and be at the forefront of innovative technology solutions that enhance security through artificial intelligence. In this role, you will lead projects that leverage cutting-edge AI techniques to address complex security challenges, driving the development of scalable and effective software solutions.

As the Integrated Marketing Campaign Lead at HackerOne, you will spearhead the development and execution of innovative marketing campaigns designed to engage our diverse audience and elevate our brand's presence in the cybersecurity sector. You will collaborate closely with cross-functional teams, ensuring that our marketing efforts align seamlessly with our overall business objectives.

Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.

Join HackerOne as a Senior Software Engineer on our Platform team, where you will help build and enhance our cutting-edge security platform. In this pivotal role, you'll contribute to the development of robust systems that empower organizations to manage their security vulnerabilities effectively.Your expertise will be crucial in driving platform improvements, optimizing performance, and ensuring a seamless user experience. Collaborate with cross-functional teams to design, implement, and maintain scalable software solutions that meet the needs of our customers.

Are you passionate about driving customer satisfaction and success? Join hiya as our Director of Customer Success, where you will lead a dynamic team dedicated to ensuring our clients achieve their goals. In this pivotal role, you will develop and implement strategies that enhance customer engagement, improve retention rates, and foster long-lasting relationships with our clients.You will collaborate closely with cross-functional teams, including sales and product development, to align our offerings with customer needs. Your expertise will not only guide our customer success initiatives but also shape the overall customer experience at hiya.

Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.

About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including key players in government, telecom, retail, banking, and technology, as we expand our presence in the federal market through meaningful partnerships and essential applications. Role OverviewWe are on the lookout for a dedicated Customer Success Manager (CSM) to join our dynamic team, focusing on the federal government sector. This pivotal role is designed to drive the adoption, engagement, and value realization for public sector agencies implementing the 1Kosmos platform. The CSM will collaborate closely with federal program stakeholders, security and compliance teams, as well as our internal Implementation, Product, and Support teams, to ensure exceptional onboarding, support, and growth outcomes. This position is offered as a 6-month contract, with a strong possibility of transitioning to a permanent role based on performance and the expansion of federal programs. Key Responsibilities Customer Engagement & Success• Manage the post-sales relationship with federal clients, ensuring effective onboarding and sustained adoption.• Enhance user engagement and oversee project milestones during onboarding, enablement, and initial usage phases.• Act as the primary liaison for federal agency stakeholders, including IT, Information Security, and program managers.• Align service delivery with customer security, compliance, and operational requirements (e.g., FedRAMP, FIPS, NIST 800-63).• Collaborate with the Implementation team to monitor timelines, proactively address risks, and eliminate obstacles.• Track usage, identify adoption gaps, and lead regular business reviews.• Advocate for customer interests internally and pinpoint upsell or expansion opportunities as trust develops.• Develop expertise in 1Kosmos identity solutions and their alignment with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).• Share best practices and thought leadership insights with federal stakeholders.

About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.

Why Join Our TeamAt Brex, we are revolutionizing how businesses manage their expenses by harnessing the power of AI. Our innovative platform integrates corporate cards, banking services, and global payments with seamless software for travel and expenses. Trusted by a diverse range of companies—from startups to industry leaders like DoorDash, Flexport, and Compass—Brex empowers organizations to take control of their spending, cut costs, and boost operational efficiency worldwide.Joining Brex means pushing your boundaries, challenging conventional thinking, and collaborating with some of the most talented professionals in the field. We are dedicated to fostering a diverse team and an inclusive culture, ensuring that your potential is only limited by your ambition. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the heartbeat of Brex. We are responsible for acquiring new clients, nurturing existing partnerships, and driving the company’s financial success. With limitless territories and uncapped earning potential, your aspirations define your success. We celebrate every victory together and recognize outstanding performance. If you're ready to market a groundbreaking product and take ownership of your role, we want you on our team.Your ResponsibilitiesAs the Enterprise Customer Success Manager, you will be the go-to financial technology advisor for Brex’s largest clients. You will collaborate with CFOs, Controllers, and finance operations teams to ensure they maximize the value of Brex’s offerings. By developing and implementing customized account strategies aligning with each customer’s business objectives, you will deliver impactful results across their financial ecosystem.Your role will encompass the entire success lifecycle—from onboarding to renewal—utilizing product usage data, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where You Will WorkThis position is based in our Seattle office. We embrace a hybrid work model that blends the dynamism of in-office interactions with the flexibility of remote work. Currently, we require at least two coordinated days in the office each week, specifically on Wednesdays and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!

About UsHippocratic AI stands at the forefront of generative AI technology in the healthcare sector. We have engineered a unique platform capable of conducting safe, autonomous clinical dialogues with patients, supported by our proprietary LLMs that boast an impressive accuracy rate exceeding 99.9%.Why Join Our TeamRevolutionize healthcare with AI that prioritizes safety. We are developing the world's first healthcare-centric, safety-focused LLM — an innovative platform aimed at enhancing patient outcomes on a global scale.Collaborate with industry pioneers. Co-founded by CEO Munjal Shah and a distinguished team of medical professionals, hospital executives, AI innovators, and researchers from prestigious institutions, including Johns Hopkins and Stanford, we are shaping the future of healthcare.Supported by top-tier investors. With a recent Series C funding round of $126M, valuing our company at $3.5B, we have attracted investments from leading firms such as Avenir Growth and a16z.Build alongside healthcare and AI experts. Join a team dedicated to advancing care and technology that is both powerful and transformative.About the RoleWe are in search of a Vice President of Customer Success to spearhead our strategic partnerships with health systems and guide a talented team of Customer Success Executives. This role will require a blend of executive-level client management and hands-on leadership in solution implementation, workflow integration, and delivering measurable long-term results.As a player-coach, you will directly engage with enterprise clients while nurturing and developing a team that ensures scalable success across our clientele. You will also play a crucial role in crafting the playbooks, metrics, and processes necessary to expand our Customer Success efforts. This position is best suited for a leader with healthcare expertise who flourishes in startup environments and understands how to translate initial product-market fit into sustainable enterprise value.What You’ll DoLead, mentor, and cultivate a high-performing team of Customer Success Executives, promoting a culture of accountability and ongoing improvement.Engage with clients to ensure successful deployment of solutions and adoption of workflows.Monitor and measure the impact of our initiatives to drive continuous improvement.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Role Overview Virtru is hiring a Senior Customer Success Manager for the Global Public Sector in Seattle, WA (hybrid). This role focuses on building and maintaining strong client relationships, supporting public sector organizations as they use Virtru’s solutions, and helping ensure customers achieve their goals with the platform. What You Will Do Develop and manage trusted relationships with public sector clients. Work to maximize customer satisfaction and retention. Advocate for customer needs across internal teams. Share customer insights to inform product improvements. Create and execute strategic account plans tailored to each client. Collaboration and Impact This position works closely with other teams at Virtru to represent the voice of public sector customers. The Senior Customer Success Manager helps guide product direction and supports the evolution of Virtru’s offerings for government and public sector clients.