Customer Support Agent (Simplified Chinese Speaking) - Bench Team

About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a presence throughout the United States. The company focuses on solving complex business problems by connecting strategy and execution through technology. Teams at Blueprint bring together expertise from a range of industries and value diverse perspectives. T…

Join Blueprint's Innovative Team!Are you passionate about enhancing customer experiences? As a leading technology solutions firm based in Bellevue, Washington, we pride ourselves on our commitment to solving complex challenges. Our diverse team is our greatest asset, and we foster an environment where unique perspectives and expertise thrive.About Blueprint: We empower organizations to maximize their assets by leveraging advanced technology, creating new revenue opportunities and transforming business strategies into actionable solutions.Your Role: We are seeking a dedicated Customer Support Agent for our Bench Team, fluent in Simplified Chinese. In this crucial role, you will ensure our customers receive fast, accurate, and personalized service. You'll be responsible for investigating and resolving inquiries, aiming to surpass client expectations.

Join Our Team as a Bilingual Airline Customer Service Agent!Pacific Aviation, a leader in international travel assistance, is on the lookout for passionate and dedicated bilingual Airline Customer Service Agents fluent in Cantonese and/or Mandarin along with English. This part-time position is based at the Seattle-Tacoma International Airport (SEA) and supports Cathay Pacific Airlines. If you thrive in a dynamic environment and enjoy helping travelers, this role is perfect for you!With over 30 years of experience collaborating with premier international airlines, Pacific Aviation fosters a collaborative and inclusive culture where exceptional service and personal development go hand in hand.Key Responsibilities:Provide a warm welcome and assist passengers during check-in, boarding, and arrivals.Review travel documents accurately and issue boarding passes.Offer bilingual support to travelers with inquiries or concerns.Maintain clear communication with passengers, colleagues, and airline representatives.Support seamless operations within the terminal.Adhere to airline procedures and safety protocols.Work collaboratively with a team focused on respect, cooperation, and quality service.

At PitchBook, a Morningstar company, we are driven by the future. Our commitment to innovation and self-investment fosters an environment where everyone can excel. Collaboration is at the heart of our culture, fueling the excitement and energy that resonates throughout our organization. We offer robust learning programs and mentorship opportunities, cultivating a culture of curiosity that encourages us to explore new solutions and improve continuously. Navigating a rapidly evolving industry with high aspirations can bring challenges, yet we thrive by embracing them. We are bold, willing to take risks, learn from failures, and start anew in our quest for excellence. If you possess a positive attitude and are ready to roll up your sleeves to achieve results, PitchBook is the ideal place for you. About the Role:As a vital member of our Account Management & Customer Success team, you will excel in driving change and ensuring continuous growth for both yourself and PitchBook. Engaging in constant learning and the exploration of innovative ideas will empower you to question the status quo while maintaining a focus on our customers’ success. We celebrate teamwork and encourage the development of strong, trust-based relationships with teammates, clients, and partners. A contagious positivity, relentless curiosity, and a people-centric mindset define our most successful team members. If this resonates with you, we invite you to join us!In this role, the Customer Support Specialist Tier 1 will provide direct support to PitchBook clients through phone, email, and chat. You will collaborate with the support team to resolve customer inquiries and enhance the overall customer experience. As the first line of support, you will offer real-time assistance to clients in need. Insights gained from customer experience challenges will inform product enhancements, helping PitchBook to optimize its platform for users.

Hourly Pay: $21.00Join the Pacific Aviation Team at SEA – Your Journey Starts Here!Are you enthusiastic about aviation, customer service, and crafting unforgettable travel experiences? Do you excel in dynamic environments that prioritize teamwork and professionalism? If this sounds like you, Pacific Aviation is eager to welcome you as an Airline Customer Service Agent at Seattle-Tacoma International Airport!At Pacific Aviation, we take pride in providing outstanding service to some of the world’s leading airlines. As a Customer Service Agent, you will be instrumental in ensuring a seamless airport experience for passengers from check-in to departure.Your Key Responsibilities:Greet and assist passengers during check-in, boarding, and arrival procedures.Thoroughly review travel documentation and issue boarding passes.Provide bilingual support to travelers addressing queries or concerns.Communicate effectively with passengers, team members, and airline personnel.Help maintain an efficient operational flow within the terminal.Ensure adherence to airline protocols and safety regulations.Be part of a team that values collaboration, respect, and high-quality service.

Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step. What you will do Respond to client inquiries with attention and accuracy Offer solutions that enhance the customer experience Guide pet owners as they use Trupanion’s services Schedule This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most. Location Position is based in Seattle.

Upbound develops infrastructure platforms designed for the Agentic AI Era. As the creators and core maintainers of Crossplane, the team works to make infrastructure programmable, autonomous, and composable. Their newest project, the Intelligent Control Plane, enables organizations to manage and adapt infrastructure for both human and AI agents at scale. Collaboration is central at Upbound. The company partners with major cloud providers, independent software vendors, and open-source communities to help teams operate efficiently and with confidence. Impact and Reach Relied on by Fortune 500 companies and platform engineers across more than 100 countries Crossplane has surpassed 100 million downloads and supports over 1,000 teams globally Series B funding: $69 million raised from GV (formerly Google Ventures), Altimeter Capital, and Intel Capital More information is available at upbound.io.

At PitchBook, a subsidiary of Morningstar, we are committed to innovation and continuous improvement. Our collaborative environment fosters excitement, energy, and a sense of enjoyment that resonates throughout the company.Through our extensive learning programs and mentorship opportunities, we cultivate a culture of curiosity that drives us to seek innovative solutions. The dynamic nature of our industry, combined with our ambitious goals, presents challenges that we embrace. We are not afraid to take risks, learn quickly from failures, and strive for excellence.If you possess a positive attitude and a willingness to roll up your sleeves to get things done, PitchBook is the perfect place for you.About the Role:As a vital member of our Account Management & Customer Success team, you will excel in embracing and driving change while ensuring that both you and PitchBook are continually evolving. Your role will involve constant learning, asking insightful questions, and challenging the status quo, all while maintaining a keen focus on our customers' success. We highly value teamwork and collaboration, encouraging our team members to develop strong, trusting relationships with colleagues, clients, and partners. A positive outlook, relentless curiosity, and a people-first approach are the key traits of our most successful team members. If this resonates with you, we invite you to join us!As an Associate Data Analyst in Customer Support, you will leverage your analytical skills to interpret client data requests and deliver comprehensive analytics utilized by some of the largest private capital investors, investment banks, and service providers worldwide. You will collaborate with the support team to generate complex, customized reports for our clients. The pain points you identify in customer experience will inform product enhancements and drive our continuous improvement efforts.

Role overview The Technical Account Specialist - Customer Support position at Zenoti is based in Seattle, Washington. This role centers on supporting clients as they use Zenoti’s software, with a strong emphasis on direct customer communication and problem-solving. Daily work involves helping customers maximize the value they get from the platform and ensuring their questions are answered promptly. What you will do Assist customers by resolving technical issues and responding to product-related questions. Offer practical guidance and share insights to help clients make the most of Zenoti’s software. Deliver solutions that fit each customer’s specific needs, aiming to enhance their experience with the product. Work closely with both clients and internal teams to address challenges and maintain high satisfaction levels.

Join our dynamic team at Accor Hotels as a full-time Concierge Agent in Seattle! We are seeking an enthusiastic individual with a passion for hospitality and exceptional customer service skills. In this role, you will be the first point of contact for our guests, ensuring they receive the highest level of service during their stay.As a Concierge Agent, you will assist guests with inquiries, provide information about hotel amenities, and offer personalized recommendations for activities and dining in the area. Your ability to multitask and maintain a cheerful demeanor will be key to creating memorable experiences for our guests.

Join our dynamic team at Accor Hotels as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere, providing exceptional customer service, and assisting with check-in and check-out processes. Your ability to handle inquiries and provide solutions will be essential in creating memorable experiences for our guests.

We are seeking Independent and Experienced Freight Carrier Agents to join our team at PFQ Companies. Our services include Intermodal/Container, Power Only, Flatbeds, Heavy Haul, Specialized, Non-Haz Liquid Tankers, Vans, and Reefers.Contact Keith Harris at 717-735-0560 X275 or keithh@pfqcompanies.comThe company provides an ELD system. A fee of $35 per month is applied for log completion and IFTA mileage tracking. If not returned within 24 hours of lease termination, there is a $260 deduction. Become a part of the PFQ Family of Companies, a trusted group of three reliable trucking carriers since 1976. As an agent, you will receive: interchange agreements, software provision, referral bonuses, and occupational/accident insurance including disability for only $175 per month. Additional insurance options include $32 Bobtail Insurance and Physical Damage Insurance at a premium of 0.0045 of the stated value. We also offer health, dental, vision, and life insurance options.Agents are settled weekly after a two-week holdback, working on a 100% commission basis. A 1099 form will be issued at the end of each calendar year. We provide sales support and quick driver approval.

Role overview Trupanion seeks a Partner Support Coordinator based in Seattle to build and maintain strong connections with partners in the pet insurance industry. The role centers on providing timely support and clear communication, helping partners navigate Trupanion’s services with confidence. What you will do Respond to partner questions and requests in a prompt, professional manner Guide partners as they use Trupanion’s services and resources Troubleshoot issues and work to resolve concerns as they come up Keep accurate records of partner communications and activities What helps in this role Ability to solve problems effectively Strong attention to detail Clear and approachable communication skills

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Role overview The Field Support Specialist at SPS North America is based in Seattle, Washington. This role acts as the main point of contact for clients, addressing technical support needs and focusing on building and maintaining strong customer relationships. Key responsibilities Troubleshoot technical issues for clients on-site Lead training sessions at client locations Collaborate with internal teams to enhance service delivery Support customer satisfaction through direct communication and effective problem-solving

SPS North America seeks a Field Support Specialist based in Seattle, Washington. The position centers on hands-on support for clients, with a strong emphasis on technical troubleshooting and direct, on-site assistance. Building trust through clear communication and reliable problem-solving is key in this role. Main responsibilities Identify and resolve technical issues for clients, both remotely and in person Provide on-site assistance when required to address client needs Communicate solutions and updates to clients in a clear, professional manner Focus on delivering a positive experience for every customer through effective support Role focus This role requires practical troubleshooting skills and a commitment to customer satisfaction. Success depends on the ability to listen, respond promptly, and ensure clients feel supported throughout the process.

At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.

Join Concentric, a premier risk consultancy with a global impact, dedicated to providing intelligent security solutions in a rapidly evolving threat landscape. With a team comprised of elite professionals from military, government, and intelligence sectors, we are passionate about intelligence, risk analysis, threat management, executive protection, security operations, and business resilience.Our mission at Concentric is to deliver comprehensive security and intelligence services, ensuring our clients' safety and peace of mind. We offer a variety of services including strategic advisory, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and specialized training for security teams and intelligence analysts.We aim to be recognized as the most innovative, capable, and trusted Risk Management partner worldwide, guided by our core values: Integrity, Collaboration, Relationships, Excellence, Creativity, and Results.We are currently seeking a dedicated Residential Security Agent to join our embedded team in Seattle, WA. This position requires working on-site and follows a 12-hour shift schedule (4 days on, 3 days off or 3 days on, 4 days off), with shifts from 6 PM to 6 AM or 6 AM to 6 PM based on client requirements.The Residential Security Agent will play a vital role in providing top-notch security services while maintaining a customer-centric approach. Responsibilities include monitoring access control systems, supporting incident management, and coordinating emergency responses to ensure the safety of our client's residential estate.

Join Trupanion as a French Bilingual Partner Support Coordinator and be part of a dedicated team committed to improving the lives of pets and their owners. In this full-time role, you will provide exceptional support to our partners while effectively communicating in both French and English. Your ability to resolve issues and foster strong relationships will play a crucial role in our mission.

The Purchasing Agent for the Hotel Department at Lindblad Expeditions manages hotel purchasing operations for both onboard vessels and off-site needs. This role involves handling vendor relationships, processing orders and requisitions, and ensuring invoices are closed on schedule in line with established procedures. Key responsibilities Oversee and maintain relationships with vendors to support hotel operations Process purchase orders and requisitions accurately and efficiently Ensure timely closure of invoices following company purchasing guidelines Manage a buying calendar for internal teams and third-party providers to guarantee prompt product delivery Requirements Experience in global sourcing is highly desirable Strong negotiation skills Excellent communication skills for working with vendors and shipboard office teams Proficiency in Microsoft Excel and Word Experience with purchasing or inventory software such as MXP is preferred Ability to multitask, stay organized, and pay close attention to detail Self-motivated and resourceful, with a proactive approach and accountability for results This position is based in Seattle, WA and supports the hotel purchasing needs of Lindblad Expeditions' fleet and operations.