Customer Support Specialist at PitchBook | Seattle

At PitchBook, a Morningstar company, we are driven by the future. Our commitment to innovation and self-investment fosters an environment where everyone can excel. Collaboration is at the heart of our culture, fueling the excitement and energy that resonates throughout our organization. We offer robust learning programs and mentorship opportunities, cultivat…

At PitchBook, a Morningstar company, we are driven by innovation and a commitment to excellence. Our collaborative environment fosters excitement, energy, and a sense of fun throughout the organization.We prioritize continuous learning and offer extensive mentorship programs to nurture a culture of curiosity and creativity. In a rapidly evolving industry, we embrace challenges and take calculated risks to achieve our aspirations. If you are ready to roll up your sleeves and contribute positively, PitchBook is the perfect place for you.About the Role:As part of our dynamic Account Management & Customer Success team, you will play a pivotal role in driving change and fostering growth. You will continuously explore new ideas and concepts, asking questions and challenging the status quo while keeping our customers' success as a top priority. Collaboration and strong relationships with teammates, clients, and partners are highly valued here. If you possess a positive mindset, boundless curiosity, and a people-first attitude, we invite you to join our team!In this role, Account Development Representatives (ADRs) are tasked with generating qualified opportunities and enhancing early-stage pipeline development within our Core accounts. ADRs will work closely with Account Managers (AMs) and Business Development Representatives (BDRs) to identify growth opportunities among existing clients and pinpoint new prospects across designated territories.

At PitchBook, a subsidiary of Morningstar, we embrace innovation and growth. Our vibrant culture fosters collaboration, excitement, and a sense of community. We are dedicated to investing in our people and creating an environment where everyone can thrive.With a robust array of learning programs and mentorship opportunities, we cultivate a culture of curiosity that drives us to seek new solutions and improve our processes continually. As we navigate the complexities of a rapidly changing industry, we excel through resilience and a willingness to embrace challenges. We are committed to taking calculated risks and learning from our experiences in our quest for excellence.If you possess a proactive attitude and a strong work ethic, PitchBook is the ideal environment for you to make an impact.About the Role:Lumonic, a PitchBook subsidiary, is a pioneering private credit management platform designed to automate reporting and compliance for private credit lenders. Our proprietary technology streamlines the collection and verification of borrower financial data, empowering investors to monitor compliance, covenant adherence, and financial health in real-time.As an Account Executive (AE) at PitchBook, you will support our Lumonic subsidiary by driving new business within the alternative investment sector. This full-cycle sales role demands an entrepreneurial mindset, along with proficiency in prospecting and relationship-building across various channels. Success in this position hinges on your ability to identify opportunities, build trust with investors, and adeptly navigate complex sales cycles.To thrive in this role, you should possess solid financial acumen, particularly in private credit, private equity, and venture capital, complemented by the ability to engage in sophisticated discussions with fund managers and investment professionals.

At PitchBook, part of the Morningstar family, we are committed to innovation and continuous improvement. Our culture fosters collaboration, energy, and creativity, making our workplace a vibrant environment for all our team members.We offer extensive learning programs and mentorship opportunities, promoting a culture of curiosity that drives us to discover new solutions and enhance our processes. Amidst the dynamic nature of our industry, we embrace challenges and take calculated risks, learning from failures to achieve excellence.If you possess a proactive attitude and a readiness to tackle challenges, PitchBook is the ideal place for you to thrive.About the Role:As a vital member of the Product and Engineering team, you will collaborate with innovative thinkers and problem solvers who focus on enhancing the impact we make on our clients and our organization. We prioritize curiosity and empathy, striving to deliver outstanding customer experiences through product innovation.We believe in the power of collaboration and diverse perspectives, working closely with global partners. Our team culture encourages positive intent, constructive dialogue, and a respectful environment grounded in integrity and growth. We are dedicated to investing in our people, fostering an environment where continuous learning and improvement are valued. Join us and progress in your career!

At PitchBook, part of the Morningstar family, we are dedicated to forward-thinking innovation. Our commitment to personal and professional growth fosters a collaborative environment where creativity thrives, and enthusiasm is contagious.We offer a range of learning programs and mentorship opportunities that cultivate a culture of curiosity, driving us to discover innovative solutions and optimize our processes. Operating in a dynamic industry, we embrace challenges and are not afraid to take calculated risks in our journey toward excellence.If you possess a proactive attitude and are eager to contribute, PitchBook is the ideal place for you.About the Role:Joining our Sales team means your dedication to excellence and passion for empowering others will be pivotal for your career advancement at PitchBook. Our success is intrinsically linked to our clients' achievements, and we are committed to delivering unparalleled service and expertise.Central to our mission is a profound understanding of our clients’ needs, challenges, and opportunities. You will be at the forefront of emerging trends and technologies, collaborating closely with clients to align our products and services with their objectives. Access to extensive training, ongoing coaching, and mentorship from seasoned sales professionals will be fundamental to your growth.PitchBook's Sales Team is instrumental in driving growth through new enterprise client acquisition. As a Market Development Representative, you will serve as the initial point of contact for many of our clients, paving the way for their success.

At PitchBook, a subsidiary of Morningstar, we are committed to innovation and continuous improvement. Our collaborative environment fosters excitement, energy, and a sense of enjoyment that resonates throughout the company.Through our extensive learning programs and mentorship opportunities, we cultivate a culture of curiosity that drives us to seek innovative solutions. The dynamic nature of our industry, combined with our ambitious goals, presents challenges that we embrace. We are not afraid to take risks, learn quickly from failures, and strive for excellence.If you possess a positive attitude and a willingness to roll up your sleeves to get things done, PitchBook is the perfect place for you.About the Role:As a vital member of our Account Management & Customer Success team, you will excel in embracing and driving change while ensuring that both you and PitchBook are continually evolving. Your role will involve constant learning, asking insightful questions, and challenging the status quo, all while maintaining a keen focus on our customers' success. We highly value teamwork and collaboration, encouraging our team members to develop strong, trusting relationships with colleagues, clients, and partners. A positive outlook, relentless curiosity, and a people-first approach are the key traits of our most successful team members. If this resonates with you, we invite you to join us!As an Associate Data Analyst in Customer Support, you will leverage your analytical skills to interpret client data requests and deliver comprehensive analytics utilized by some of the largest private capital investors, investment banks, and service providers worldwide. You will collaborate with the support team to generate complex, customized reports for our clients. The pain points you identify in customer experience will inform product enhancements and drive our continuous improvement efforts.

Role Overview SPS North America is hiring a Field Support Specialist (also referred to as Office Support Specialist) in Seattle, Washington. This position reports to Client Services Leadership and is central to maintaining our service standards. The role covers a range of responsibilities, from managing shipping and print projects to being the welcoming presence at the front desk. Key Responsibilities Front Desk and Guest Services Welcome guests and clients, delivering a high-quality concierge experience. Oversee lobby operations, including security protocols and global call routing. Logistics and Mail Handling Coordinate all inbound and outbound shipments. Follow both manual and electronic chain-of-custody processes for priority packages. Production and Reprographics Operate Multi-Functional Devices (MFD) for printing, binding (GBC, Velo, Coil), and digital scanning tasks. Keep all equipment in top condition through proactive maintenance and toner management. Office and Facility Upkeep Keep conference rooms, pantries, and common areas ready for use at all times. Manage inventory and ensure supplies remain stocked.

BRINC develops technology for public safety agencies, including advanced drones, rugged communication devices, and 911 response networks that deliver real-time visuals to emergency teams. With over 600 agencies relying on its solutions, BRINC supports first responders nationwide from its Seattle, WA location. Role overview The IT Support Specialist will establish and lead the IT Help Desk for BRINC’s engineering and manufacturing teams in Seattle. This position focuses on building IT processes from the ground up, shaping standards that will scale as the company grows. The specialist will implement an endpoint management platform, develop device images for macOS, Windows, and Linux, and provide support for devices on the manufacturing floor. Collaboration with the Security Engineer and HR is key to ensuring a smooth onboarding and offboarding experience for staff, as well as managing the full device lifecycle. What you will do Deploy and manage identity, access, and device management for macOS, Windows, and Linux systems, unifying device management, directory services, and patch management. Create and maintain standard operating system images for Windows, macOS, and Ubuntu Linux workstations. Set up software update policies, manage patching, and roll out Endpoint Detection and Response (EDR) solutions across all platforms. Establish application allowlisting and blocklisting, and manage software licensing. Administer the Service Management Help Desk, including building SLA schemes, defining request types, and setting routing rules for onboarding, offboarding, hardware, and access needs. Provide Tier 1 and Tier 2 support for hardware, operating system, and software issues for engineering, manufacturing, and corporate teams. Develop a self-service knowledge base to address common technical questions and issues. Manage virtual helpdesk support for remote staff. Oversee the full device provisioning process: imaging, software installation, account setup, and timely delivery to users.

Join YWCA Seattle King Snohomish as a Client Support Specialist! As the largest non-profit organization in the region, YWCA Seattle King Snohomish has been dedicated to empowering women and supporting diverse communities for over 120 years. By joining our team, you will play a vital role in impacting the lives of over 7,000 individuals annually. We're proud to be a women and BIPOC-led organization that fosters a family-centered and inclusive work environment. As a full-time employee (30+ hours), you will receive a comprehensive benefits package, including medical insurance, generous vacation, holiday, and sick leave, along with a robust retirement plan. If you have a passion for racial equity and social justice, we encourage you to apply today!Your ResponsibilitiesWe are seeking dedicated, dependable, and skilled problem solvers to join our team as Client Support Specialists. In this role, you will provide exceptional, culturally responsive customer service to residents, clients, guests, staff, volunteers, donors, and community members in a bustling environment. This includes offering initial referrals to YWCA programs and community resources as necessary. Additionally, you will act as a first responder to emergency situations at the YWCA Seneca building.As a Client Support Specialist, you will maintain a welcoming and secure lobby area while ensuring strong communication and safety awareness among staff and visitors. Those working the swing shift are expected to create a distraction-free environment. As the first point of contact for clients and guests, your interpersonal skills, positive attitude, patience, and professional demeanor are essential.Schedule: Saturday and Sunday (3:30 pm - 12:00 am/11:30 pm - 8:00 am)

Role overview The Technical Account Specialist - Customer Support position at Zenoti is based in Seattle, Washington. This role centers on supporting clients as they use Zenoti’s software, with a strong emphasis on direct customer communication and problem-solving. Daily work involves helping customers maximize the value they get from the platform and ensuring their questions are answered promptly. What you will do Assist customers by resolving technical issues and responding to product-related questions. Offer practical guidance and share insights to help clients make the most of Zenoti’s software. Deliver solutions that fit each customer’s specific needs, aiming to enhance their experience with the product. Work closely with both clients and internal teams to address challenges and maintain high satisfaction levels.

Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step. What you will do Respond to client inquiries with attention and accuracy Offer solutions that enhance the customer experience Guide pet owners as they use Trupanion’s services Schedule This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most. Location Position is based in Seattle.

Why Join YWCA Seattle King Snohomish? YWCA SKS stands as the region's foremost non-profit organization with an impressive legacy spanning over 120 years. Our mission revolves around empowering women, with programs dedicated to serving over 7,000 individuals annually. By joining our team, you actively contribute to making a positive impact in the community. We are led by women and BIPOC, fostering a family-centered, inclusive atmosphere that supports employee growth. As a full-time employee (30+ hours), you will benefit from a comprehensive package that includes medical insurance, generous vacation and sick leave, holiday pay, and a remarkable retirement plan. Bring your dedication to racial equity and social justice – apply today!Key Responsibilities The YWCA is in search of dedicated, accessible, and efficient problem solvers to enhance our team. As a Client Support Specialist, you will be tasked with delivering exceptional, culturally sensitive, and dependable customer service to residents, clients, guests, staff, volunteers, donors, and community members within a vibrant and diverse environment. Your role will involve providing initial referrals to YWCA programs and additional community resources when necessary. Furthermore, you will act as a first responder to emergencies occurring on-site at the YWCA Seneca and Opportunity Place buildings. In this position, you will oversee a lively lobby area frequented by residents and community visitors. Strong communication skills and a keen awareness of safety are essential. You will be responsible for maintaining a welcoming lobby environment that minimizes distractions while prioritizing security. As the initial point of contact for guests and clients, your interpersonal skills, positive demeanor, patience, and professional appearance are paramount. Given that resident activity can be significant until midnight or 1 AM, ensuring the building's security and monitoring lobby activity is crucial.

At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.

At PitchBook, a Morningstar company, we are committed to looking ahead. Our drive for innovation, evolution, and self-investment enables us to unlock the best potential in every team member. We foster a deeply collaborative environment where excitement, energy, and enjoyment resonate throughout the company.Our extensive learning programs and mentorship initiatives cultivate a culture of curiosity, motivating us to continuously explore new solutions and enhance our processes. With the rapid evolution of our industry and our ambitious goals, we embrace the challenges and ambiguities that arise, excelling by pushing our limits. We are unafraid to take risks, learn from failures quickly, and persistently strive for excellence.If you possess a positive attitude and a willingness to roll up your sleeves to accomplish tasks, PitchBook is the ideal workplace for you.About the Role:The Revenue Operations department is pivotal in creating, maintaining, and enhancing PitchBook's systems that support our client-facing teams in Sales and Customer Success. This team collaborates across functions with Sales, Marketing, Finance, and IT to drive efficiency, accuracy, and revenue growth.As a Senior Marketing Operations Specialist at PitchBook, you will spearhead the design, development, and optimization of intricate automation workflows across marketing and sales functions to foster scalable, data-driven demand generation and customer engagement programs. You will act as a strategic partner to marketing leadership and cross-functional teams, leveraging your profound expertise in marketing automation platforms (such as Marketo) to architect solutions that enhance operational efficiency and maximize campaign effectiveness. This position mandates a robust technical skill set, business acumen, and the ability to convert marketing objectives into innovative automation strategies.

About Our TeamOur IT Services and Support team is dedicated to delivering smooth, efficient, and dependable IT solutions throughout the organization. We manage frontline IT support, vendor partnerships, and equipment inventories while continuously refining our processes and documentation to enhance the overall employee experience.About the PositionAs a Frontline IT Support Specialist, you will be the primary point of contact for our helpdesk, addressing hardware, software, and network issues. You will resolve incoming support requests, collaborate with various teams to streamline workflows like onboarding and device imaging, and contribute innovative ideas to enhance daily operations for all employees.This role is based in our Seattle office, requiring on-site presence five days a week. Relocation assistance can be provided.Your Responsibilities Include:Deliver Frontline Helpdesk Support: Act as the main contact for troubleshooting hardware, software, and network issues, ensuring prompt and effective resolution of employee inquiries.Enhance Support Systems and Processes: Collaborate with cross-functional partners to identify improvement opportunities, develop and maintain standardized workflows, and share insights during IT team meetings.Participate in On-Call Rotation: Join a scheduled helpdesk on-call rotation for urgent incidents.You Will Excel in This Role If You:Possess strong technical proficiency in macOS (knowledge of Windows is a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.Exhibit excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.Demonstrate a proactive, driven attitude toward problem-solving and continuous improvement.Display meticulous attention to detail in your work, consistently delivering high-quality results.Embrace a customer-first mindset and possess the ability to explain technical concepts clearly to diverse audiences.About OpenAIOpenAI is a pioneering organization committed to ensuring that artificial intelligence benefits all of humanity. We strive to create safe and advanced AI technologies that empower individuals and organizations across the globe.

Role overview The Field Support Specialist at SPS North America is based in Seattle, Washington. This role acts as the main point of contact for clients, addressing technical support needs and focusing on building and maintaining strong customer relationships. Key responsibilities Troubleshoot technical issues for clients on-site Lead training sessions at client locations Collaborate with internal teams to enhance service delivery Support customer satisfaction through direct communication and effective problem-solving

SPS North America seeks a Field Support Specialist based in Seattle, Washington. The position centers on hands-on support for clients, with a strong emphasis on technical troubleshooting and direct, on-site assistance. Building trust through clear communication and reliable problem-solving is key in this role. Main responsibilities Identify and resolve technical issues for clients, both remotely and in person Provide on-site assistance when required to address client needs Communicate solutions and updates to clients in a clear, professional manner Focus on delivering a positive experience for every customer through effective support Role focus This role requires practical troubleshooting skills and a commitment to customer satisfaction. Success depends on the ability to listen, respond promptly, and ensure clients feel supported throughout the process.

At PitchBook, a Morningstar company, we are always looking ahead. We continuously innovate and invest in our team to foster an environment that brings out the best in everyone. Our collaborative spirit thrives on the excitement and energy that permeates our workplace.Our rich learning programs and mentorship opportunities cultivate a culture of curiosity, pushing us to find new solutions and improved methods. As we navigate a rapidly evolving industry with high ambitions, we embrace the challenges and uncertainties along the way. We excel by pushing ourselves, taking calculated risks, and striving for excellence.If you possess a positive attitude and a strong work ethic, PitchBook is the ideal place for you.About the Role:The Revenue Operations department plays a crucial role in developing, maintaining, and enhancing PitchBook’s systems that support our Sales and Customer Success teams. This department collaborates across Sales, Marketing, Finance, and IT to drive efficiency and revenue growth.As a Senior Automation Specialist at PitchBook, you will spearhead the design, development, and optimization of intricate automation workflows for marketing and sales initiatives. Your expertise will drive scalable, data-driven demand generation and customer engagement programs. You will serve as a strategic partner to marketing leadership and cross-functional teams, leveraging your extensive knowledge of marketing automation platforms (including Marketo) to create solutions that improve operational efficiency and maximize campaign impact. This role demands a robust technical skill set, business savvy, and the capability to translate marketing objectives into innovative automation strategies.Primary Job Responsibilities:

Join PitchBook Data as a Human Resources Specialist, where you will play a crucial role in fostering a positive workplace culture and supporting our team members' growth. You will be responsible for managing HR processes, implementing employee engagement strategies, and ensuring compliance with labor laws.

At PitchBook, a subsidiary of Morningstar, we are dedicated to forward-thinking innovation. Our commitment to growth, collaboration, and fun fosters an environment where creativity thrives. We offer extensive learning programs and mentorship initiatives that nurture a culture of curiosity and drive us to discover innovative solutions. In a fast-paced and evolving industry, we embrace challenges and are willing to take risks to achieve excellence.If you have a positive attitude and a willingness to dive into projects, PitchBook is the perfect place for you.About the Role:The Revenue Operations team is tasked with the creation, maintenance, and continual enhancement of PitchBook’s systems that support our Sales and Customer Success teams. This department collaborates cross-functionally with Sales, Marketing, Finance, and IT to drive efficiency, accuracy, and revenue growth.As a Senior Marketing Automation Specialist, you will take the lead in designing, developing, and optimizing intricate automation workflows for marketing and sales functions. Your role will be pivotal in advancing scalable, data-driven demand generation and customer engagement initiatives. You will partner strategically with marketing leadership and other cross-functional teams, leveraging your deep expertise in marketing automation platforms (like Marketo) to design solutions that enhance operational efficiency and elevate campaign success. This position requires a robust technical skillset, strong business acumen, and the capacity to translate marketing objectives into innovative automation strategies.