IT Support Analyst

Role Overview Outreach is looking for an IT Support Analyst based in Seattle, WA. This role keeps the company’s technology running reliably. The IT Support Analyst troubleshoots technical issues, responds to employee IT questions, and supports daily operations across teams. What You Will Do Diagnose and resolve hardware and software problems for employees Respond to IT-related inquiries and service requests Deliver clear, helpful support with a focus on customer service Collaborate with teams to improve IT processes and workflows

About UsAt Hiya, we are dedicated to making phone calls safe, meaningful, and human once more.Voice communication is the most human form of interaction, yet it has become one of the least trusted mediums. The rise of spam, scams, and AI-driven manipulation has compromised what used to be a straightforward way to connect. Hiya is at the forefront of changing this narrative.Our advanced AI voice technology processes over 28 billion calls each month, safeguarding more than 550 million users and 800 businesses across the globe. Collaborating with a diverse and expanding global network, including AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2, we are not only combating malicious actors but also restoring confidence in phone communication.This is a crucial moment in the evolution of voice communication. As new threats and technologies emerge, the demand for reliable voice interactions increases. Hiya is experiencing over 40% annual growth, expanding its global presence, and shaping the future of voice.Join us in this exciting journey. You will not only contribute to the current landscape of voice technology but also help mold its future: more intelligent, secure, and genuinely worthwhile to answer.About the PositionThe IT Support Analyst is a key role focused on delivering dependable, high-quality IT support to employees both in Seattle and remote teams across North America. This position encompasses daily IT operations, including end-user support, device management, identity and access administration, and SaaS tools management.In addition to these core IT responsibilities, you will contribute to the company's security and compliance initiatives by assisting with SOC 2 and ISO 27001 audits. Collaboration with Security and Coretech teams will be essential for collecting and validating audit evidence, supporting control testing, and ensuring our internal systems adhere to security best practices. This role is ideal for individuals looking to advance their careers in foundational IT support while gaining valuable exposure to security and compliance efforts.What You’ll DoCore IT Support & Operations• Provide first and second-line IT support for employees in Seattle and remote locations.• Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows systems.• Administer identity and access management through Okta (including user lifecycle, MFA, and access requests).• Support applications such as Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools.• Assist with onboarding, offboarding, and other IT-related tasks.

At PitchBook, a subsidiary of Morningstar, we are committed to innovation and continuous improvement. Our collaborative environment fosters excitement, energy, and a sense of enjoyment that resonates throughout the company.Through our extensive learning programs and mentorship opportunities, we cultivate a culture of curiosity that drives us to seek innovative solutions. The dynamic nature of our industry, combined with our ambitious goals, presents challenges that we embrace. We are not afraid to take risks, learn quickly from failures, and strive for excellence.If you possess a positive attitude and a willingness to roll up your sleeves to get things done, PitchBook is the perfect place for you.About the Role:As a vital member of our Account Management & Customer Success team, you will excel in embracing and driving change while ensuring that both you and PitchBook are continually evolving. Your role will involve constant learning, asking insightful questions, and challenging the status quo, all while maintaining a keen focus on our customers' success. We highly value teamwork and collaboration, encouraging our team members to develop strong, trusting relationships with colleagues, clients, and partners. A positive outlook, relentless curiosity, and a people-first approach are the key traits of our most successful team members. If this resonates with you, we invite you to join us!As an Associate Data Analyst in Customer Support, you will leverage your analytical skills to interpret client data requests and deliver comprehensive analytics utilized by some of the largest private capital investors, investment banks, and service providers worldwide. You will collaborate with the support team to generate complex, customized reports for our clients. The pain points you identify in customer experience will inform product enhancements and drive our continuous improvement efforts.

Dedicated Support Research Analyst At Truveta, we are pioneering the world's first health provider-led data platform, with the vision of Saving Lives with Data. Our goal is to enable researchers to accelerate the discovery of cures, empower clinicians to become experts, and assist families in making well-informed healthcare decisions. To achieve our ambitious goals, we are building an exceptional team of inspired individuals with a unique blend of healthcare, software, and big data expertise who resonate with our core values. While Truveta was founded in the Pacific Northwest, our team is distributed across the nation. We offer the flexibility of a hybrid work model, allowing team members to work from anywhere. However, we do require in-person attendance at least once a year for a company-wide meeting. To optimize productivity and collaboration, our team schedules meetings primarily in the Pacific Time Zone, avoiding recurring meetings that start after 3 PM PT. Ad hoc meetings may occur between 8 AM and 6 PM PT. #LI-remote Who We Are Looking For: We are actively assembling a diverse and talented team to address complex healthcare and technical challenges. We seek problem solvers who are passionate collaborators, eager to contribute actively to our mission. If you are looking for a purposeful career, a mission-driven environment, and the chance to enjoy your work while making a meaningful impact, Truveta could be the ideal place for you. This Opportunity: The Dedicated Support Research Analyst role is a high-impact position that demands a wide range of skills. It will provide opportunities for professional growth and the chance to work on projects that matter.

Join usm2 as a Business Analyst or Functional Analyst, where you will play a crucial role in enhancing our business processes and delivering data-driven insights. In this dynamic position, you will work closely with stakeholders to gather requirements, analyze data, and provide actionable recommendations to improve performance.

Join Brooks Running Company as an ERP Functional Analyst, where you will play a pivotal role in optimizing our Enterprise Resource Planning (ERP) systems. Your expertise will be crucial in aligning our technology solutions with business needs, enhancing efficiencies, and supporting our commitment to innovation and excellence in the running community.

About Our TeamOur IT Services and Support team is dedicated to delivering smooth, efficient, and dependable IT solutions throughout the organization. We manage frontline IT support, vendor partnerships, and equipment inventories while continuously refining our processes and documentation to enhance the overall employee experience.About the PositionAs a Frontline IT Support Specialist, you will be the primary point of contact for our helpdesk, addressing hardware, software, and network issues. You will resolve incoming support requests, collaborate with various teams to streamline workflows like onboarding and device imaging, and contribute innovative ideas to enhance daily operations for all employees.This role is based in our Seattle office, requiring on-site presence five days a week. Relocation assistance can be provided.Your Responsibilities Include:Deliver Frontline Helpdesk Support: Act as the main contact for troubleshooting hardware, software, and network issues, ensuring prompt and effective resolution of employee inquiries.Enhance Support Systems and Processes: Collaborate with cross-functional partners to identify improvement opportunities, develop and maintain standardized workflows, and share insights during IT team meetings.Participate in On-Call Rotation: Join a scheduled helpdesk on-call rotation for urgent incidents.You Will Excel in This Role If You:Possess strong technical proficiency in macOS (knowledge of Windows is a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.Exhibit excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.Demonstrate a proactive, driven attitude toward problem-solving and continuous improvement.Display meticulous attention to detail in your work, consistently delivering high-quality results.Embrace a customer-first mindset and possess the ability to explain technical concepts clearly to diverse audiences.About OpenAIOpenAI is a pioneering organization committed to ensuring that artificial intelligence benefits all of humanity. We strive to create safe and advanced AI technologies that empower individuals and organizations across the globe.

Turnertownsend is seeking a Financial Analyst in Seattle to support the financial direction of the real estate department. This role involves reviewing financial data, preparing detailed reports, and offering insights that inform business choices. Role overview The Financial Analyst will focus on analyzing financial trends and producing reports that help shape investment and operational decisions. The work directly influences how the real estate team sets its strategies and improves efficiency. What you will do Analyze financial data related to real estate operations Create comprehensive financial reports Provide insights to support key business decisions Impact Your analysis and recommendations will play a key part in refining investment strategies and supporting the department’s overall performance.

About Us:Are you ready to make a difference? Join our team at Rover where work meets passion.At Rover, we believe that every individual deserves the unconditional love of a pet. Since our inception in 2011, our innovative Rover app and website have connected pet parents with dedicated pet sitters and dog walkers throughout the US, Canada, and Europe. We empower our community of trusted pet care providers to manage their own businesses with the comprehensive support and resources of a leading global company.Headquartered in the vibrant city of Seattle, Washington, we maintain a close-knit collaboration with our teams located in Barcelona, San Antonio, Spokane, and remote locations. Recognized for our exceptional workplace culture, we have consistently ranked among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. Our agile and rapidly growing organization benefits from leadership with backgrounds from some of the world’s foremost tech companies.At Rover, our four-legged team members are just as valued as our human colleagues, and we are committed to making pet ownership more accessible. We pride ourselves on cultivating a diverse, inclusive, and welcoming community, starting with our dedicated employees.This is a Hybrid role, requiring in-office attendance on Mondays and Thursdays at our Seattle HQ.Position Overview:We are in search of a Business Analyst to closely collaborate with Rover’s Trust and Safety Leadership team. In this high-impact position, you will spearhead initiatives that enhance the safety of our community for pet parents and sitters. Your role will involve direct collaboration with a diverse group of stakeholders to define, assess, and enhance the effectiveness of the Trust and Safety program. You will conduct thorough analyses of emerging business trends, proactively pinpointing issues and devising actionable solutions. Additionally, you will take ownership of analytics support and strategy for Rover’s account safety and fraud prevention program. The ideal candidate will possess the ability to translate complex business challenges into clear requirements, subsequently utilizing these to develop innovative data solutions that address specific business needs.

Join our dynamic finance team at DigitalOcean as a Financial Planning & Analysis (FP&A) Analyst. In this pivotal role, you will collaborate closely with various departments to drive strategic financial insights and support decision-making processes. Your analytical skills will be crucial in budgeting, forecasting, and performance analysis, contributing directly to the company’s growth trajectory.

Role overview haus is seeking a Senior Data Analyst based in New York, San Francisco, or Seattle. This position focuses on using data analysis to guide business strategies and decisions. Collaboration is central, with the analyst partnering across teams to transform complex data into clear, practical recommendations. What you will do Examine data to identify trends that impact the direction of the business Pinpoint opportunities to improve processes using data-driven insights Deliver timely analysis to support decisions across several departments Collaborate with cross-functional teams to make data accessible and useful Locations New York, NY San Francisco, CA Seattle, WA

Stand Insurance is based in Seattle and focuses on property protection by combining advanced physics and artificial intelligence to model catastrophic risks at the asset level. The company automates underwriting and mitigation before losses occur, aiming to set new benchmarks in scalable risk management. Stand Insurance simulates real-world catastrophes on individual properties, using these insights to drive automated and actionable strategies. This approach allows the platform to underwrite risks that others might avoid, while reducing friction in the process. Role overview The Insurance Product Analyst joins the Insurance Product team and works closely with product managers, actuarial specialists, underwriters, engineers, and compliance officers. This position sits at the intersection of product analytics, underwriting logic, state expansion, and operational execution. The analyst translates product strategies into clear analyses, documentation, and operational changes. Collaboration across Product, Actuarial, Underwriting, and Engineering ensures that decisions are data-driven, well-documented, and measured after launch. This hands-on role suits someone analytical, organized, and proactive, with an interest in startup environments. What you will do Analyze product and segment performance using metrics such as business mix, bind ratio, loss ratio, underwriting funnel, retention, and segmentation. Create dashboards, reports, and management insights that connect business decisions to measurable results. Identify trends, issues, and opportunities to inform product, pricing, and underwriting strategies. Recommend product modifications, including risk selection and operational improvements in underwriting. Document reporting logic, definitions, and data sources in a clear and organized manner. Support product implementation Work with cross-functional teams to carry out product initiatives smoothly. Track and assess the impact of changes, recommending further improvements based on data findings.

Join our compassionate team at Mindful Support Services as a Client Care Coordinator, where you will play a pivotal role in enhancing the client experience. Your primary responsibility will be managing client relationships, ensuring their needs are met with empathy and professionalism. You will serve as a vital link between clients and our services, providing support and guidance to help them navigate their journey.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. We are innovators tackling society's most pressing safety and justice challenges through our suite of devices and cloud-based software. We believe in collaboration and value diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, fulfilling, and impactful. Here, you will take charge and instigate meaningful change, continuously growing while contributing to a mission that resonates at a company that values your worth.Your ImpactAre you eager to make a difference and help save lives? Do you have a passion for technology sales and the desire to create a tangible impact? Join our fast-paced team where your contributions are integral to our success!Axon is in search of a Commercial Operations Analyst to bolster our Sales and Finance teams. This pivotal role involves structuring intricate deals and ensuring an exemplary customer experience. We seek someone proactive, detail-oriented, and adaptable in a rapid environment, who appreciates collaboration, feedback, and ongoing development.You will be part of a supportive, mission-focused team working across Sales, Commercial Controllership, Order Processing, and Accounts Receivable. We provide training, mentorship, and resources, and in return, we expect you to take ownership of your responsibilities, drive initiatives forward, and solve challenges proactively. At Axon, we appreciate those who think critically, take pride in their work, and are committed to excellence. If you are motivated, detail-oriented, and ready to thrive in a vibrant environment, we would love to connect with you.

Join StemXpert as a Business Analyst, where your analytical skills will drive impactful business solutions. In this role, you will work closely with cross-functional teams to gather requirements, analyze data, and develop strategies that enhance operational efficiency. If you are passionate about transforming data into actionable insights and enjoy collaborating in a fast-paced environment, we want to hear from you!

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Role overview Trupanion seeks a Partner Support Coordinator based in Seattle to build and maintain strong connections with partners in the pet insurance industry. The role centers on providing timely support and clear communication, helping partners navigate Trupanion’s services with confidence. What you will do Respond to partner questions and requests in a prompt, professional manner Guide partners as they use Trupanion’s services and resources Troubleshoot issues and work to resolve concerns as they come up Keep accurate records of partner communications and activities What helps in this role Ability to solve problems effectively Strong attention to detail Clear and approachable communication skills

Prosidian Consulting is seeking a dedicated and detail-oriented Budget and Financial Analyst II to join our dynamic team in Seattle, WA. In this role, you will play a crucial part in managing financial operations, analyzing budgetary data, and providing strategic insights to support our clients in achieving their financial objectives.Your responsibilities will include preparing financial reports, conducting variance analysis, and assisting in budget preparation processes. You will collaborate with cross-functional teams to ensure that financial practices align with organizational goals.

DigitalOcean is hiring a Senior FP&A Analyst - Global Lease to manage the full lifecycle of infrastructure equipment leasing across our global cloud platform. This role is based in Seattle and focuses on both the financial and operational sides of equipment leasing. What You Will Do Develop and execute leasing strategies that support infrastructure growth, including leading the equipment leasing program and building frameworks for buy-versus-lease decisions and third-party capital partner selection. Act as the main point of contact for financing partners. Track financing terms across lenders (rates, fees, covenants), support lease negotiations and refinancing, and recommend cost-effective financing structures. Manage the lease portfolio: maintain a centralized register, monitor key financial terms (principal, interest, payment schedules, maturity), and identify variances and refinancing opportunities. Coordinate with Infrastructure, Engineering, and Procurement teams to ensure equipment needs and orders are met throughout the procurement process. Oversee operational execution of new leases, including ensuring documentation is complete, validating contracts against vendor invoices, and managing funding with both financing partners and internal teams. Provide financial forecasting support by preparing monthly and quarterly lease schedules, cash flow projections, and structured inputs for budgeting and long-term planning. Support ad-hoc analysis as needed. Establish and maintain processes such as standard templates for tracking and clear workflows for new lease intake, contract approval, payment tracking, and handoff to accounting teams. Serve as the primary liaison and escalation point for stakeholders, including financing partners, Infrastructure, Legal, and Accounting teams. What We Look For Strong background in managing and leasing data center equipment. Experience negotiating with vendors and working with financing partners. Comprehensive understanding of financial and operational processes related to equipment leasing. Attention to detail and the ability to coordinate across multiple teams.

ADF Medical Services Inc. is hiring an Entry Level Data Analyst in Seattle, Washington. This position centers on working with healthcare data to support informed decision-making and contribute to better patient outcomes. Role overview The Entry Level Data Analyst will collaborate with different departments to examine data trends. The work involves preparing reports that help advance the company’s mission of providing high-quality medical services. Key responsibilities Analyze healthcare data to identify patterns and trends Assist in creating reports for internal teams Work with colleagues across departments to support data-driven decisions Location This role is based in Seattle, Washington, United States.