Senior IT Operations Manager at Aircall | Seattle

Join Aircall, a trailblazing AI-powered customer communications platform trusted by over 22,000 companies globally to enhance revenue, accelerate issue resolution, and empower customer-facing teams. We are transforming the customer communications landscape by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our progress is fueled by a core b…

Join Aircall, a leading unicorn in AI-powered customer communication solutions, trusted by over 22,000 businesses globally to enhance revenue, accelerate issue resolution, and scale customer-facing teams. We are revolutionizing customer interactions by integrating voice, SMS, WhatsApp, and AI into a unified platform.Our growth is driven by a core principle: empower teams to work smarter, not harder. With innovations like our AI Voice Agent for automating routine calls, AI Assist for optimizing post-call tasks, and AI Assist Pro for providing real-time support, we enable teams to achieve higher revenue and faster resolutions confidently.Headquartered in Paris, with a strong North American hub in Seattle, Aircall also has teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We have developed a beloved product and a high-growth business, supported by top-tier investors and driven by rapid advancements in AI across various product lines.At Aircall, you'll be part of a dynamic and ambitious organization. We prioritize product excellence and execution, allowing for quick decision-making and significant impact.Our Work Culture: We are deeply customer-focused, data-informed, and committed to delivering valuable results. We value ownership, continuous learning, and thoughtful agility. If you excel in a collaborative, fast-paced environment where trust and impact are paramount, you're in the right place.We are seeking a Senior Software Engineer to develop intelligent systems that automate workflows across various internal departments at Aircall. This position merges advanced software engineering expertise with a passion for understanding and automating the workflows of stakeholders in Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product, and other functional areas utilizing AI agents. Ideal candidates should possess curiosity, an affinity for solving complex challenges, and practical experience deploying LLMs in production.

Join Aircall as a Forward Deployed Engineer, where you will be at the forefront of our technical operations, collaborating closely with clients to implement solutions that enhance their communication systems. You will play a vital role in ensuring seamless integration of our products into the clients’ environments, providing exceptional support and technical insights that drive customer satisfaction and success.

As the Vice President of Revenue Operations at Aircall, you will play a pivotal role in shaping and executing our revenue strategy. You will lead a dynamic team focused on optimizing sales processes, enhancing customer engagement, and driving profitability. Your strategic vision will be essential as we expand our market presence and strengthen our operational capabilities.

Join Aircall as an Engineering Manager in our Seattle office, where you will lead a dedicated team of security engineers. You will be responsible for driving the security initiatives within our software development lifecycle, ensuring the highest standards of security are met. Your leadership will guide the team in developing innovative solutions that protect our users and data.

Aircall is seeking a dynamic and result-oriented Performance Marketing Manager to join our innovative team in Seattle. In this role, you will be responsible for driving our digital marketing strategies, optimizing our advertising efforts, and enhancing our online presence to achieve exceptional growth. You will collaborate closely with cross-functional teams to develop and implement effective marketing campaigns that resonate with our target audience.Your expertise in performance marketing will be crucial in analyzing data, identifying trends, and making data-driven decisions to maximize ROI. Join us at Aircall, where your contributions will help shape the future of communication solutions.

Join Aircall as a Senior Backend Software Engineer and play a pivotal role in shaping our backend systems. You will be responsible for designing and implementing scalable, reliable, and high-performance software solutions. Collaborate with cross-functional teams to develop innovative solutions that meet our customers' needs.

Join Aircall, a revolutionary AI-driven customer communications platform that empowers over 22,000 businesses globally to enhance revenue, expedite issue resolution, and optimize customer-facing teams. We're transforming the landscape of customer communications by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.Our growth is fueled by a straightforward vision: enabling teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call activities, and AI Assist Pro provides real-time support so that teams can perform at their best. The outcome is increased revenue, rapid problem-solving, and scalable teams with confidence.Headquartered in Paris, Aircall has a robust North American base in Seattle, complemented by teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product resonates with customers, and our fast-growing business is backed by top-tier investors, driven by swift AI advancements across various product lines.At Aircall, you will be part of a dynamic organization that is ambitious, product-centric, and focused on execution, where your contributions are visible, decisions are made swiftly, and growth is tangible.Our Work Culture at Aircall: We are dedicated to our customers, guided by data, and focused on delivering impactful results. We prioritize ownership, continual learning, and thoughtful agility. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you’ll find your place here.We are in search of a proactive and highly motivated FP&A Analyst. Reporting directly to the Director of Finance, this role offers significant exposure to senior management and is crucial in scaling the company's global financial operations. You will be instrumental in enhancing business performance and forecasting accuracy through financial planning, insightful reporting, and in-depth analysis. The ideal candidate will possess a strong combination of strategic thinking, analytical skills, intellectual curiosity, and meticulous attention to detail, with the ability to execute quickly in a dynamic, results-oriented environment.

Join Aircall as a Business Development Representative (Outbound BDR) and become a driving force in expanding our reach and impact in the telecommunications industry. In this pivotal role, you will engage with prospective clients, identify their needs, and demonstrate how our cutting-edge solutions can enhance their business communications.

Transforming the Way People Live.At Blueground, we recognize that a stable home base can unlock new opportunities. That’s why we’re creating the world’s premier platform for living.Each year, millions of individuals relocate to new cities, yet the current housing market falls short of catering to this dynamic, mobile lifestyle. Blueground was established to bridge that gap.With over 40,000 properties worldwide, available for stays ranging from a few days to a year or longer, we are just scratching the surface. Our ambitious growth trajectory aims to revolutionize living and establish a completely new category. Our competitive advantage? Cutting-edge proprietary technology, operational excellence, and a dedicated team that executes with agility and precision.Our culture is anchored by five core principles:Guests First – Every decision is made with our guests' experience in mind.Move Fast – We prioritize speed, momentum, and decisive action.Dive In – We believe that success lies in the details, and we explore them thoroughly.Embrace Change – Change is an opportunity for growth, not a setback.Keep It Honest – Transparency fosters progress and strengthens relationships.If you’re eager to contribute to the most impactful work of your career and help reshape the way the world lives, we would love to connect with you.The RoleWe are in search of a proactive and detail-oriented Operations Lead to become part of our rapidly expanding team in Seattle, WA. This role, which is primarily field-based, is perfect for someone who excels at problem-solving, leading by example, and ensuring that every property adheres to the highest standards of quality and guest satisfaction.

ABOUT THE POSITION As the Chief Operating Officer at the Seattle Art Museum, you will play a pivotal role in steering the Operations division, which encompasses our Facilities, Security, and Technology Departments. Your leadership will extend across all museum operations including facilities management, engineering, security, IT, and audiovisual services, while also overseeing our real estate interests. In this role, you will mentor and guide a substantial team, with three direct reports: the Director of Facilities, Director of Security, and Director of Technology. FLSA Status: Full Time, ExemptReports To: Director & CEOCompensation: $230,000 - $300,000/yearWork Location: SAM Downtown Key Responsibilities Include: Leadership, Planning, and StrategyCollaborate as a key member of SAM’s Senior Leadership team, championing the institution’s mission, vision, and values, while prioritizing institutional goals over departmental objectives.Be a reliable and respected senior leader, providing strategic analysis and engaging with staff across all levels of the organization.Establish a vibrant vision and operational plan for the Operations Division that enhances experiences for visitors, employees, volunteers, and the community, while fostering resilience and accountability within museum systems.Formulate strategic plans that inspire employees, engage the community, and align with museum goals, ensuring operations at all three museum sites are efficient and well-coordinated.Integrate operations with the broader objectives of the institution, cultivating strong cross-departmental relationships to balance museum priorities.Lead the process of creating annual operating, capital, and compensation budgets for the division, tracking performance and adjusting strategies as necessary.Plan and oversee capital projects across all departments, ensuring operational design considerations are consistent across all sites.Act as a visible leader in the Seattle community, developing and nurturing relationships with key stakeholders and partners. SafetyEnsure that SAM’s Emergency Operations, Infectious Disease and Pandemic Response, and Business Continuity plans are up-to-date and effectively implemented when necessary.Participate in the Safety Committee to advocate for best practices and implement safety initiatives. Facilities ManagementOversee all aspects of facilities, engineering, and office services, ensuring operational excellence and safety standards.

Join Aircall, a leading unicorn in AI-driven customer communications, where we empower over 22,000 businesses globally to boost revenue, enhance issue resolution speed, and expand customer-facing teams. Our innovative platform integrates voice, SMS, WhatsApp, and AI into a unified workspace, transforming customer communications.Our growth stems from a core belief: enabling teams to work smarter, not harder. With features like the AI Voice Agent for automating routine calls, AI Assist for simplifying post-call tasks, and AI Assist Pro offering real-time support, we drive improved revenue, expedited resolutions, and scalable team success.Headquartered in Paris with a robust North American base in Seattle, alongside teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is rapidly evolving. We pride ourselves on delivering a product our customers love and a business model backed by top-tier investors, all while fostering rapid AI innovation across various product lines.At Aircall, you'll become part of a dynamic organization. We prioritize ambition, product excellence, and execution with visible impact, swift decision-making, and genuine growth opportunities.Our Work Culture: We are driven by a customer-centric mindset, data-informed strategies, and a commitment to achieving meaningful results. Ownership, continuous development, and thoughtful responsiveness are valued. If you're excited to thrive in a collaborative, fast-paced setting where trust and impact are paramount, you will find your place here.Role Overview:As the Director of Forward Deployed Engineering & AI Go-To-Market Lead, you will oversee the technical execution, market positioning, and organizational integration of Aircall’s AI Communication Agent. In this pivotal role, you will lead and expand the Forward Deployed Engineering team while actively engaging in customer interactions to ensure consistent quality and impactful deployments.Collaborating across Sales, Account Management, Product, Engineering, Marketing, and Support, you will ensure the successful implementation and scaling of the AI Voice Agent. Your expertise will be crucial in shaping Aircall's AI market strategy, translating field operations into scalable models, and leveraging customer insights to evolve our products and go-to-market strategies.

About CookUnity:In a world where food has often sacrificed its essence for convenience, CookUnity emerged in 2018 as a pioneering platform dedicated to reconnecting people with authentic culinary experiences. By bridging the gap between talented chefs and food enthusiasts, CookUnity now delivers over 50 million meals annually from top-tier chefs to homes across the country. Our meals are not just ready-to-eat; they are a celebration of flavor and nourishment, crafted with a passion that speaks to both body and soul.But we’re not stopping there. CookUnity is evolving into an innovative marketplace, driven by our mission to empower chefs to nourish the world.If you share our passion for culinary excellence, we invite you to explore this opportunity.The RoleThe Culinary Operations Manager will play a critical role in providing operational leadership and oversight for a dynamic team of associates and supervisors. This individual will be deeply involved in various facets of our kitchen operations, ensuring optimal efficiency and execution.Success in this role means becoming a trusted partner to our chefs, equipping them with the resources they need to implement effective menu strategies.As the Culinary Manager, you will collaborate with multiple departments to enhance the overall experience for our customers.

Join ridealso as a Senior Site Operations Manager, where you will play a pivotal role in optimizing our operational framework. You will lead a dedicated team, ensuring the seamless execution of site operations while driving innovation and efficiency. Your expertise will be key in managing resources, enhancing processes, and achieving our strategic objectives.

Join HackerOne as a Senior Manager of Community Programs and Operations, where you will lead initiatives that empower and engage our global community of ethical hackers. Your strategic vision and operational expertise will be critical in enhancing our programs and ensuring the smooth execution of operations.

Role overview hiya is hiring a Senior Product Manager in Seattle to help shape new product features and improvements. This role has a direct impact on the direction of hiya’s products, focusing on aligning offerings with what customers need. What you will do Collaborate with engineering, design, and business teams to define product vision and strategy Oversee the full product lifecycle, from concept to launch Apply insights from market research and user feedback to guide priorities and decisions Advocate for customer needs throughout development Requirements Proven experience managing products from initial idea through launch Strong skills in working with cross-functional partners Ability to turn market research and user feedback into clear plans Track record of building products that create real value for customers This is a full-time position based in Seattle, US.

Gopuff is seeking enthusiastic and driven Operations Associates (OAs) to become integral members of our operations team in Seattle. Reporting directly to a Site Leader, OAs are pivotal in ensuring seamless operations, demonstrating commitment, positivity, and a passion for overcoming challenges. Your role will involve a diverse range of operational tasks, including picking and packing items, receiving products, and collaborating with our partner drivers.At Gopuff, we cater to our customers' everyday needs around the clock, regardless of the weather. We are building a dynamic team of innovators and risk-takers eager to revolutionize the retail landscape. A love for snacks is definitely a plus!Key Responsibilities:- Efficiently pick and pack items for customer dispatch- Receive and unpack vendor products, ensuring inventory accuracy and resolving discrepancies- Oversee inventory management and re-shelving of canceled orders- Maintain cleanliness and organization of the sales floor and facility- Manage waste and spoilage by adhering to FIFO practices- Communicate with customers regarding substitutions or out-of-stock items- Handle and move products safely and efficiently- Engage in physical activities including standing, walking, and lifting during shifts- Utilize equipment such as carts and pallet jacks for product movement- Be prepared to handle products that may include tobacco, nicotine, and/or alcohol- Occasionally work in freezer locations- Prepare quality food and beverage items in compliance with recipes and presentation standards- Ensure accuracy in food and beverage packaging for delivery- Follow health and safety guidelines for all products- Organize and put away orders, resolving discrepancies related to expiration- Maintain kitchen facility standards to ensure resource accessibility while managing waste- Prepare and stage orders for delivery

At Compass, we strive to help everyone discover their ideal place in the world. Established in 2012, we are transforming the real estate sector with our comprehensive platform that enables residential real estate agents to provide outstanding service to both buyers and sellers.About the Role:As a Senior Engineering Manager within the Search & Listings (S&L) organization, you will spearhead a talented team at the core of our real estate technology platform, designed to streamline the processes of discovering, purchasing, and selling homes. Your responsibilities will include aggregating property and listing data from numerous national sources, refining this data for accessibility across our customer platform, and creating engaging experiences for agents and clients to search, track, share, and delve into properties and listings. These tools are essential in establishing the Compass platform as an efficient workspace for agents, allowing them to optimize their time and enhance their business growth.Your oversight will cover critical products and services that are fundamental to agent operations, including both the real estate search experience for agents and consumers. Given the strategic importance of this role within the Compass platform and its integration with several core products, we seek a seasoned manager who upholds the highest operational standards while adeptly facilitating vital discussions with stakeholders across various departments and organizations. You will engage in projects that align with the top priorities of our technological roadmap and business objectives, alongside managing a substantial infrastructure footprint, ensuring resilience and cost-efficiency, all while collaborating closely with multiple teams. Engineering managers play a pivotal role in influencing teams beyond their direct organization, delivering impactful results that drive organizational success and align with company-wide goals. Your leadership will involve managing a vibrant team of developers dedicated to delivering key roadmap features. You will foster the growth of a robust and efficient team that can Own, Innovate, and Move Fast while cultivating a culture of collaboration and trust. This role will require collaboration with Product Managers, Designers, and Staff Engineers to identify and implement the right long-term solutions for our customers.You will significantly contribute to defining the north star, operational standards, and excellence for the Compass platform and engineering team.

Why Join UsBrex is revolutionizing financial management with our AI-powered spend platform, enabling businesses to manage their expenses with confidence through integrated corporate cards, banking, and global payments. Our intuitive software simplifies travel and expense management for tens of thousands of companies, from startups to large enterprises like DoorDash, Flexport, and Compass, who leverage Brex to effectively control spending, reduce costs, and enhance efficiency on a global scale.At Brex, you’ll have the opportunity to push your limits, challenge conventional thinking, and collaborate with some of the industry's brightest minds. We are dedicated to cultivating a diverse team and inclusive culture, believing that your potential should only be limited by your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Engineering at BrexOur engineering team at Brex is dedicated to building scalable systems with intention and speed. We operate with high autonomy and foster deep collaboration across Software, Data, Security, and IT. Our focus is on tackling complex technical challenges, taking ownership of our outcomes, and striving for excellence in every aspect—from architecture to deployment. Here, engineering is regarded as a craft, and builders are encouraged to become leaders.What You’ll DoAs a Senior Security Operations Engineer at Brex, your primary responsibility will involve preventing, detecting, and responding to security threats across our corporate and cloud environments. You will utilize existing systems and create innovative tools to enhance our security capabilities. Our team is integral to corporate security, detection and response, and infrastructure security domains, performing systems engineering and automation to support these functions.Being part of our Security Operations team means you will work closely with Application Security, Corporate Engineering, GRC, and IT to enhance security configurations, promote positive employee behaviors, and proactively prevent incidents. You will also contribute to our open-source project Substation and have the chance to contribute to the Brex Tech Blog. Join a team that is committed to actively engaging with the broader security community while emphasizing mentorship and engineering excellence.We are seeking individuals with a robust background and keen interest in detecting, responding to, and resolving security incidents and challenges.

Transforming the Future of Living.At Blueground, we envision a world where stability in living arrangements empowers individuals to explore and thrive. Our mission is to create the premier platform for modern living.With over 350 million people relocating annually between cities, the demand for adaptable housing solutions has never been greater. Blueground is at the forefront of this transformation.Boasting a portfolio of more than 40,000 residences worldwide, available for stays ranging from a few days to a year or longer, we are just beginning our journey. Our trajectory is one of rapid growth, set to revolutionize the concept of home with cutting-edge technology, operational excellence, and a dedicated team that executes with agility and precision.Our values are embedded in five core principles: Guests First – Every choice is guided by our commitment to guest experience. Move Fast – We prioritize speed, momentum, and proactive action. Dive In – We believe the magic lies in the details, and we engage deeply. Embrace Change – We view change as a catalyst for growth. Keep It Honest – Transparency fosters progress and enhances relationships. If you’re eager to contribute to an innovative environment and redefine how the world lives, we’d love to connect with you.The RoleWe are seeking a meticulous Field Operations Associate to join our dynamic Seattle team. In this pivotal role, you will be the heartbeat of our operations—preparing properties, resolving on-site challenges, and ensuring our apartments are consistently guest-ready.From conducting move-in inspections to troubleshooting WiFi issues and assembling furniture, your contributions will be vital in upholding Blueground’s exceptional standards and delivering a seamless guest experience.Your Responsibilities Unit Preparation & Maintenance: Collaborate with Operations Managers to ensure apartments are fully furnished, stocked, and ready for new guests, addressing everything from minor repairs to last-minute preparations. On-Site Support: Act as Blueground’s on-the-ground resource, swiftly addressing issues like guest lockouts, cosmetic repairs, and technical troubleshooting. Inspections & Quality Assurance: Conduct thorough pre-check-in and post-check-out inspections using a mobile checklist to guarantee that every home meets our high standards. Walkthroughs & Quality Assurance: Execute detailed property walkthroughs to confirm that furnishings, décor, and presentation align with our brand. Ad Hoc Projects: Assist with various local operations initiatives, including key inventory management, organizing storage units, and capturing check-in videos for guests. Team Coordination: Serve as the liaison between field operations, leadership, and the Customer Experience team, ensuring tight communication and prompt responses.