[Coupang CLS] Human Resources Manager (HRM)

About Coupang Logistics Services (CLS) Coupang Logistics Services (CLS), a subsidiary of Coupang, delivers a full range of logistics solutions across South Korea. Services include parcel delivery, freight transportation, cargo forwarding, warehousing, and cargo classification. Recognized by the Ministry of Land, Infrastructure and Transport as a designated parcel transportation provider, CLS connects customers nationwide through its sorting teams, Coupang Friends delivery staff, and a wide delivery network. The company focuses on rapid, reliable service and continues to refine the customer experience with advanced logistics infrastructure. Role Overview: Human Resources Manager (Inclusion Management Team) The Inclusion Management (IM) team leads recruitment and HR operations for employees with disabilities at CLS. This group shapes hiring strategies, manages the end-to-end recruitment process, and supports employees post-hire. The team also analyzes HR data, offering insights to guide decisions and drive improvements. Their work covers recruitment, placement, HR operations, benefits, and employee relations for this employee group, supporting diversity and sustainable growth within the organization. What You Will Do Disability Recruitment Operations Create and manage job postings for disability recruitment Screen applications and coordinate interview processes Track recruitment timelines and maintain communication with relevant departments Compile and report on hiring outcomes Assist with job analysis and drafting job descriptions Recruitment Data Analysis and Performance Management Monitor key recruitment metrics such as application, acceptance, and fill rates Organize and interpret recruitment data to identify actionable insights Report on recruitment performance with clear, logical explanations Recommend data-driven improvements to recruitment processes General Recruitment Operations Support Maintain recruitment process standards Organize recruitment documentation and workflows Support the management and operation of recruitment channels Work closely with other departments to ensure smooth operations HR Operations and Systems Management for Employees with Disabilities Assist with HR management and daily operations for employees with disabilities Support implementation of systems that promote job security and stability Review and organize HR standards and operational processes Help organize and review HR data for ongoing system improvements Location: Seoul, South Korea

About Coupang Logistics Services Coupang Logistics Services (CLS) is a dedicated logistics arm of Coupang, providing a full range of services such as parcel delivery, freight transportation, freight forwarding, warehousing, and cargo sorting. Recognized by the Ministry of Land, Infrastructure and Transport as a designated parcel transportation business, CLS supports nationwide delivery through skilled sorting teams and professional delivery staff, known as Coupang Friends. CLS continues to build on its expertise in Rocket Delivery to improve customer satisfaction and set new standards in logistics. Role Overview: Human Resources Manager (Inclusion Management) The Inclusion Management (IM) team at CLS leads recruitment and personnel management for employees with disabilities. This group develops and executes hiring strategies, manages operations, analyzes data, and refines processes to foster a workplace where every employee can thrive. The team oversees the full HR cycle for employees with disabilities, including recruitment, placement, personnel operations, benefits, and employee relations. What You Will Do Disability Recruitment Management and Coordination Create and manage job postings for disability hiring Screen applicants and organize interview processes Coordinate recruitment schedules and communicate with other departments Compile recruitment results and prepare reports Assist in analyzing job requirements and drafting job descriptions Recruitment Data Analysis and Performance Tracking Track key recruitment metrics such as application, acceptance, and fill rates Organize recruitment data and develop actionable insights Clearly explain and report on recruitment performance Offer data-based suggestions to improve recruitment efficiency Operational Support for Recruitment Processes Maintain standards for recruitment processes Organize and update recruitment documents and procedures Support management of recruitment channels Collaborate and communicate with related teams Personnel Operations and Policy Support for Employees with Disabilities Support HRM and personnel operations for employees with disabilities Help establish systems for employment and work stability Refine HR standards and operational practices Organize and review data to support policy improvements Qualifications Background in recruitment or HR-related positions Strong numerical and data interpretation skills Proficiency with Excel, including data organization and functions Ability to explain recruitment results and data logically Clear documentation and communication skills Organized and structured approach to managing tasks Preferred Experience in disability recruitment or diversity hiring Experience in HR operations or personnel planning Location Seoul, South Korea

Coupang Logistics Services (CLS), part of Coupang, provides logistics solutions across South Korea, including parcel delivery, freight transport, forwarding, and warehousing. CLS is recognized for its dedicated sorting teams and direct delivery operations, supporting the Rocket Delivery service known for its speed and reliability. Role overview The Helper Recruitment and Operations Specialist manages the full cycle of hiring and supporting Helper roles, sorting personnel essential to Rocket Delivery. This role centers on high-volume, quick-turnaround recruitment, distinct from standard contract or full-time hiring. The Specialist ensures Helpers are recruited, onboarded, and supported so orders move efficiently through the network. Main responsibilities Recruitment and management of Helper personnel Identify staffing needs and oversee daily large-scale hiring (currently over 10,000 Helpers per day). Communicate with applicants through various channels. For more details on the Helper role, visit the Helper Introduction. Funnel and conversion rate management Track and analyze conversion rates from application to attendance and monitor drop-outs. Engage with candidates to reduce drop-out rates and improve hiring efficiency. Customized strategy development by camp Collaborate with camp managers to deploy and manage Helper personnel based on each camp’s needs. Talent pool and data analysis Maintain and organize the Helper talent pool. Use recruitment data to forecast staffing needs and suggest process improvements. Location This position is based in Seoul, South Korea.

About Coupang Logistics Services Coupang Logistics Services (CLS) operates as a core logistics arm of Coupang, delivering parcel, freight, cargo brokerage, and warehousing solutions. Recognized by the Ministry of Land, Infrastructure and Transport as an official delivery provider, CLS enables Coupang's signature rocket delivery through a nationwide network of skilled sorting staff and delivery professionals. The team focuses on improving logistics processes and customer experience through strong infrastructure and expertise. Role Overview: Labor Relations Specialist (ER) Based in Seoul, the Labor Relations Specialist manages labor relations planning and labor affairs for CLS. The position centers on building and carrying out labor relations strategies, handling collective bargaining, and staying current on labor law developments. This specialist also oversees labor-management councils and grievance committees. Main Responsibilities Create and apply labor relations strategies Support and participate in collective bargaining activities Monitor and interpret changes in labor laws and regulations Administer labor-management councils and grievance committees

About UsCoupang exists to create customer delight. We aim to ensure that our customers think, 'How did I live without Coupang?' This realization signifies our mission's fulfillment. Through unwavering commitment to making shopping, dining, and everyday life convenient, Coupang spearheads innovation across the multi-billion dollar e-commerce industry. Recognized as one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic market, earning the trust of our customers.We take pride in being a globally listed company rooted in a startup culture. This maintains the agility we had at our inception, allowing us to consistently launch new services and expand our business. Every employee at Coupang is granted the opportunity to embrace entrepreneurship and drive new innovations and initiatives. The boldness to dive into work without hesitation is the essence of how we operate at Coupang. Here, you will witness the growth of yourself, your peers, your team, and the entire company every day.All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We are dedicated to solving customer problems and breaking through traditional norms to exceed feasible limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.About Coupang EatsCoupang Eats is Coupang's food delivery service and is rapidly growing as a delivery service in South Korea. Since its remarkable entry into the domestic delivery market in 2019, Coupang Eats has once again astonished the world with its 'Unlimited Free Delivery' initiative in 2024. This reflects our relentless efforts to provide the best delivery experience for our customers.The innovations we have introduced so far are just the beginning. We will continue to challenge ourselves toward a better future where everyone can enjoy better meals. Coupang Eats offers opportunities to enhance the capabilities of its members. If you want to grow the business alongside experts in various fields, join Coupang Eats now.Job DescriptionThis position is responsible for planning and executing key programs to accelerate brand sales and growth within the Coupang Eats organization. The Sr. Program Manager goes beyond mere operations, leveraging data-driven insights to enhance sales productivity and lead improvements in brand partner performance through strategic decision-making. The role involves designing actionable strategies that operate effectively in sales environments and structuring them into scalable systems, processes, and dashboards.

About the CompanyCoupang exists to create customer delight. When customers inquire, 'How did I live without Coupang?', we know we have fulfilled our mission. With an unwavering commitment to enhance the ease of shopping, dining, and everyday life, Coupang is leading a multi-billion dollar innovation in the e-commerce sector. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce industry and built customer trust.Coupang proudly identifies as a globally listed company rooted in startup culture. This allows us to maintain the agility from our founding days while continuously launching new services and expanding our business. Every employee at Coupang is empowered with the entrepreneurial spirit to drive innovation and initiatives. The boldness to dive into work and achieve results is the essence of how we operate at Coupang. Here, you will witness growth in yourself, your colleagues, your team, and the entire company every day.Every member of our team is genuinely committed to shaping the future of commerce. We tackle customer challenges, defy traditional notions, and push the boundaries of what is feasible. If you seek an incredible work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.Organizational/Role OverviewThe Coupang Eats SAM team is a Revenue Owner organization responsible for the growth of major F&B brands. This position involves managing the growth of brand GMV and advertising revenue, leading end-to-end from business strategy formulation to execution. You will analyze operational efficiency, exposure/conversion performance, and advertising effectiveness comprehensively to design long-term growth for the brand. Additionally, you will collaborate with internal stakeholders to establish and execute data-driven business directions.

About Coupang Coupang is dedicated to delivering memorable experiences for customers. When shoppers wonder how they managed before Coupang, the team knows its mission is on track. The company’s focus on improving shopping and dining has helped it become a leader in South Korea’s e-commerce sector, building strong customer trust along the way. As a publicly listed company, Coupang combines global reach with the energy of a startup. The business continues to grow by launching new services and expanding into new areas. Employees are encouraged to act with initiative, think creatively, and bring new ideas to life. At Coupang, people tackle challenges directly and work together to achieve results.

Sika AG is hiring a Human Resources Manager in Seoul. This position plays a central part in shaping the company’s workplace and supporting its people. Role overview The Human Resources Manager oversees a broad range of HR functions. This includes managing talent acquisition, supporting employee engagement efforts, and ensuring the company complies with local labor laws. The role requires both strategic thinking and attention to detail in daily HR operations. Key responsibilities Lead recruitment and hiring processes Promote employee engagement and a positive workplace culture Monitor and maintain compliance with labor regulations What we look for Experience in human resources management Strong understanding of labor laws and HR best practices Ability to build relationships and support organizational culture

Coupang Eats Sales Strategy[쿠팡] 이츠 광고 세일즈 전략 및 운영 팀장 (경력)Company OverviewCoupang exists to deliver customer delight. When our customers say, "How did I live without Coupang?", we know we have fulfilled our mission.As a publicly traded company with a startup culture, Coupang maintains its agility since inception and continues to grow. Every employee is given the opportunity to drive new innovations, and you will witness continuous growth every day.Team IntroductionThe Coupang Eats Ads Sales team provides various advertising solutions to ensure the continuous growth of the shops and brands featured on Coupang Eats, utilizing data-driven sales strategies.

Coupang Eats, part of Coupang Corp., is known for reshaping food delivery in South Korea since its 2019 debut. Based in Seoul, the team recently launched 'Unlimited Free Delivery' in 2024, aiming to make meal delivery more accessible and convenient for everyone. Coupang Corp. is a major e-commerce company with a strong presence in domestic commerce and a reputation for customer-focused innovation. The company blends the agility of its startup roots with the scale of a global public business. Employees are encouraged to take initiative, launch new ideas, and work collaboratively to drive growth. Role overview The Business Development Analyst (Data) role at Coupang Eats focuses on using data to support business growth and improve customer experience. This position offers the chance to work with a team that values innovation, continuous improvement, and bold thinking in the food delivery sector. What you will do Analyze data to identify trends and opportunities in the food delivery market Support business development initiatives with data-driven insights Collaborate with team members from diverse backgrounds Requirements Strong analytical skills and experience working with data Interest in business development and the food delivery industry Ability to work collaboratively and contribute to team growth

About Coupang Logistics Services (CLS) Coupang Logistics Services (CLS) is a key subsidiary of Coupang, providing a broad range of logistics solutions in South Korea. CLS covers parcel delivery, freight transportation, cargo brokerage, and warehousing. As an official parcel transportation operator designated by the Ministry of Land, Infrastructure and Transport, CLS is central to Coupang's Rocket Delivery service, working with specialized sorting teams and a nationwide network of dedicated delivery partners known as Coupang Friends. CLS focuses on logistics innovation, infrastructure, and network optimization to improve delivery services and customer satisfaction. Role Overview: Principal Business Analyst The Principal Business Analyst joins the CLS FP&A – Business Analyst team, which drives data-based decision-making across Coupang's logistics operations. This position leads major projects that maintain the quality, accessibility, and depth of data used for business decisions. Expertise in SQL and other analytical languages is essential, along with experience in ETL development and various data analysis methods. The role ensures reliable data and reporting that support decisions at all levels of the organization. Responsibilities include analyzing the full logistics operation from a financial perspective and connecting operational data with FP&A to influence decisions on cost efficiency, service standards, and business growth. By interpreting and quantifying complex logistics processes across Fulfillment Centers, Linehaul, and Last-mile delivery using both data and financial metrics, this role helps management clearly assess trade-offs among speed, cost, and quality. The work directly supports rational, informed choices for the business.

About the CompanyCoupang exists to create customer delight. We know we are achieving our mission when customers ask, 'How did I live without Coupang?' With relentless dedication to making shopping, dining, and everyday life easier for our customers, Coupang is leading innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established an unrivaled position in the domestic market, earning our customers' trust.We take pride in being a global publicly listed company rooted in startup culture. This agility from our founding days fuels our continuous service launches and business expansion. Every employee at Coupang is given the opportunity to embody an entrepreneurial spirit, driving new innovations and initiatives. The boldness to dive into work and achieve results is at the essence of how we operate.At Coupang, you will witness your growth, along with that of your colleagues, team, and the entire company every day. Our mission to shape the future of commerce is genuine among all our employees. We are committed to solving customer challenges, challenging traditional notions, and pushing beyond achievable limits. If you are looking for an exciting work experience in a high-tech, hyper-connected world, join Coupang now.

Company OverviewCoupang Financial (CFN) is a subsidiary of Coupang, one of Asia's largest retailers, dedicated to providing customers with an exceptional financial experience prioritizing customer satisfaction (Wow the Customer).We are committed to continuously researching and developing the financial products and services that consumers need the most, working alongside the best talents in the industry.By fostering creative thinking and continuous financial innovation, we aim to deliver satisfactory experiences to our financial consumers while upholding honesty and trust as our core values, fulfilling our social responsibilities.If you are curious about our journey to lead inclusive growth in the domestic financial market through innovative financial products and services, join us now!

Coupang Ads develops advertising solutions that support revenue growth, market expansion, customer acquisition, and brand building for advertisers of all sizes. The team brings together professionals from sales, marketing, video production, operations, product, and engineering, working closely to address advertiser needs. A focus on customers, thoughtful action, and quick decision-making guide daily work. Diversity and inclusion are valued, and team members are encouraged to share new ideas and perspectives. Role overview The Coupang Live team in Seoul seeks experienced producers to strengthen in-house production and enhance live commerce content. This position involves planning and producing live broadcasts that engage customers. Producers collaborate with sellers, creators, and product planners to develop commerce content that serves both consumers and partners. Main responsibilities Produce live commerce broadcasts Lead creative tasks in pre-production planning and live event direction Oversee studio operations, including live directing, technical setup (camera, lighting, audio), video editing, and broadcasting Work with creators, vendors, and brand managers to incorporate their requirements into content Requirements At least 7 years of experience in live commerce or home shopping production Experience creating content for mobile platforms Strong technical knowledge of camera and lighting Proficiency with broadcasting tools such as OBS and XSplit Preferred qualifications Skilled in Photoshop, Illustrator, and Premiere Strong communication skills for building partnerships Background in live commerce and short-form production roles Experience with scheduling for live commerce or home shopping Experience overseeing program planning in live commerce or home shopping Portfolio submission is mandatory. Application process Document screening Phone interview In-person or video interview Final acceptance The process may vary depending on the position and schedule. Updates and results will be sent to the email address provided in the application. Additional notes This posting may close early if hiring is completed. If false information is found in the application, acceptance may be canceled. Employment protection candidates, including veterans or individuals with disabilities, may receive preferential consideration as required by law.

About Coupang Eats Coupang Eats is a dynamic food delivery service and the fastest-growing delivery platform in South Korea. Launched in 2019, it has revolutionized the domestic delivery industry, recently surprising the world once more with its 'Unlimited Free Delivery' service in 2024. We continuously strive to provide the best delivery experience to our customers, and our innovations are just the beginning. Our mission is to ensure that everyone asks themselves, 'How did I live without Coupang Eats?' as we challenge ourselves towards a better future. At Coupang Eats, we offer opportunities for individuals to elevate their capabilities. If you wish to grow the business alongside experts from various fields, we invite you to join our team. Position Overview We are looking for a talented Product Manager to oversee our operations in the Japanese market. This role is both exciting and challenging as you will collaborate with world-class product managers, engineers, scientists, and business stakeholders to co-create key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build crucial components of a new on-demand logistics network that can offer a broader customer base across thousands of stores. This network will include a nationwide team of delivery personnel. You will work with operational partners to establish best practices and transform feedback into actionable features.

At Coupang, our mission is to astonish our customers with extraordinary service. We strive to elicit the response, “How did we ever live without Coupang?” Our journey began with a commitment to simplify the experiences of shopping, dining, and living, enabling us to disrupt the vast e-commerce landscape. As one of the fastest-growing e-commerce platforms in South Korea, we have forged a remarkable reputation for reliability and excellence.We embody the dynamic spirit of a startup while enjoying the robust resources of a large public corporation. This unique blend empowers us to continually expand and innovate with remarkable agility. Our culture is entrepreneurial, filled with opportunities to spearhead new initiatives and innovations. At Coupang, you’ll witness personal, team, and company growth daily.Our vision to shape the future of commerce is tangible. By challenging the limits of possibility, we resolve complex challenges and redefine conventional trade-offs. Now is your chance to join Coupang and craft exceptional experiences in a constantly evolving, high-tech, and interconnected world.

Coupang, a leading e-commerce company based in Seoul, South Korea, delivers services across shopping, dining, and lifestyle. The company is recognized for its focus on customer experience and its commitment to innovation. Employees are encouraged to take initiative and contribute to both their own growth and the company’s mission of solving customer challenges. The Advertising Division at Coupang creates solutions that help brands and marketers reach goals such as revenue growth, market share, customer acquisition, and brand awareness. Teams within this division include Sales, Marketing, Video Product, Operations, Product, and Engineering. Collaboration, customer-centric thinking, and diverse perspectives shape the way these teams work together. The LCS Account Management team partners directly with advertisers to understand their business objectives and key performance indicators. By creating tailored media plans and collaborating with internal groups, the team supports advertiser growth using Coupang’s advertising products. Role overview This Account Manager position focuses on supporting mid- to large-scale advertisers within Coupang’s Advertising Division in Seoul. What you will do Analyze large datasets to help advertisers assess the effectiveness of their investments and guide their decision-making.

About Coupang Logistics Services (CLS) Coupang Logistics Services (CLS) is a specialized subsidiary of Coupang, offering a range of logistics solutions including parcel delivery, freight transport, and warehouse management. Recognized by the Ministry of Land, Infrastructure and Transport as a certified parcel carrier, CLS delivers optimal shipping experiences and leads the logistics sector with its innovative Rocket Delivery approach. Role Overview: Senior Business Analyst (EHS) The EHS Planning team develops company-wide strategies for environmental, health, and safety (EHS), setting systematic operational standards that reflect regulatory requirements. The team manages KPIs, analyzes performance, and supports EHS goal achievement. By identifying risks and issues through data, the team helps create a sustainable business environment. Collaboration with related departments strengthens the execution of EHS policies and enhances company trust and competitiveness. Main Responsibilities EHS Strategy, Planning, and Performance Management Support data organization and analysis for annual EHS goals and action plans Track progress on strategic initiatives and prepare management materials Assist in preparing internal reports and strategy-related documents Analyze performance of EHS strategic projects EHS Data Analysis and Reporting Collect EHS-related data and address data quality issues Analyze KPIs and maintain dashboards using Excel and Power BI Extract and analyze data with DAX and SQL Improve reporting structures based on user requirements EHS Digital and Process Improvement Identify opportunities to streamline EHS reporting and management processes Support automation of data collection and reporting with Power Automate Drive automation and standardization of manual EHS reporting processes Help improve usability of EHS systems EHS System and Data-Based Operational Support Understand and support the use of data structures within EHS systems Enhance linkage between system data and reporting Provide operational support and communicate with users for data-driven EHS work Facilitate collaboration with related EHS departments Requirements At least 3 years of experience in EHS, data analysis, or business analysis Advanced Excel skills, including functions and data modeling Ability to analyze and understand data structures using SQL Experience designing Power BI dashboards Strong analytical and problem-solving skills using data Proficiency in documentation and report preparation Preferred Qualifications Familiarity with data modeling and statistical analysis languages such as Python or R Experience automating business processes using Power Automate Location: Seoul, South Korea

Coupang Eats Coupang Eats is Coupang's food delivery service and the fastest-growing delivery platform in South Korea. Since its remarkable launch in 2019, Coupang Eats has once again surprised the world in 2024 with its 'Unlimited Free Delivery' initiative. This achievement is a result of our relentless efforts to provide the best delivery experience for our customers. The innovations we've introduced so far are just the beginning. We will continue to challenge ourselves to create a future where everyone wonders, 'How did I live without Coupang Eats?' Coupang Eats offers opportunities for our team members to enhance their skills. If you want to grow a business alongside industry experts, join us at Coupang Eats today! Key Responsibilities Strategic LeadershipEstablish and communicate a clear vision and strategy for QA functions aligned with business objectives, leading the establishment of best practices, methodologies, and standards across the organization. Team ManagementLead and mentor a team of QA engineers, testers, and analysts, fostering a culture of excellence, collaboration, and continuous improvement while providing guidance, coaching, and professional development opportunities. Quality Assurance ProcessesDefine and implement robust QA processes, workflows, and metrics to ensure timely delivery of high-quality software products, collaborating with cross-functional teams to integrate QA activities throughout the software development lifecycle. Test Automation StrategyDevelop and execute a comprehensive test automation strategy to enhance the efficiency, coverage, and reliability of testing, evaluating and selecting appropriate test automation tools and frameworks to support QA team objectives. Continuous ImprovementIdentify areas for improvement in QA processes, tools, and methodologies, driving enhancement initiatives based on industry best practices, emerging technologies, and stakeholder feedback. Stakeholder CommunicationAct as the primary contact for quality-related matters, providing regular updates and reports to executives and stakeholders, particularly collaborating with product management and development teams regarding e-commerce platform quality goals and priorities. Product Availability RequirementsMaintain 99.99% product availability for Coupang Eats to meet customer expectations and business objectives.

About Coupang At Coupang, we strive to astonish our customers. Our mission is to make shopping, dining, and living simpler than ever, and we take pride in transforming the multi-billion-dollar e-commerce landscape from the ground up. As one of the fastest-growing commerce companies, we have built a reputation as a dominant and dependable player in South Korean commerce. We combine the dynamic spirit of a startup with the robust resources of a global public company, enabling rapid growth and the launch of innovative services. Our entrepreneurial culture fosters an environment rich with opportunities for new initiatives and innovations. At Coupang, you will witness personal and professional growth as you collaborate with colleagues who are equally bold and ambitious. Join us as we redefine the future of commerce, breaking traditional boundaries to deliver exceptional customer experiences in an increasingly interconnected world.