Product Excellence Manager (PMO)

About the Team You’ll JoinThe Product Excellence team is dedicated to enhancing the operational efficiency of Toss Securities' Product Chapter, enabling a faster and more capable organization.We design and refine the enterprise operation system (Product Excellence Framework) to ensure that diverse functions such as product planning, engineering, design, prod…

Role Overview The IT Planning Manager (PMO) at Toss joins the IT Planning Team under the CTO in Seoul. This role shapes strategic direction and leads execution to support reliable IT operations across the company. What You Will Do Work closely with a team of four to develop and implement innovative IT planning approaches. Translate business strategies and objectives into actionable IT resource, project, policy, and budget plans. Establish guidelines, decision-making structures, and control systems to keep IT activities aligned with company strategy. Ensure IT operations are effective, legally compliant, and ethically managed. Team & Collaboration This position requires close collaboration with the current IT Planning Team. The team values fresh perspectives and strategic thinking to create new standards in IT planning at Toss.

Role overview The Tech Excellence Manager at Toss Care will focus on advancing advertising technology and shaping the company's approach to advertising solutions. This position collaborates with teams across the organization to raise the quality and effectiveness of advertising efforts. Key responsibilities Develop strategies to introduce new technologies into advertising products Collaborate with cross-functional teams to refine and enhance advertising solutions Lead projects designed to optimize advertising performance Apply advanced tools and methods to improve user experience and drive business growth through advertising Location This role is based in Seoul.

Toss Care seeks a Tech Excellence Manager specializing in Infrastructure and Systems for its Seoul office. This position plays a central role in shaping and upholding technical standards throughout the organization. The focus is on enhancing system reliability, improving efficiency, and ensuring that infrastructure aligns with evolving technologies. Key Responsibilities Encourage strong technical practices within and across teams Collaborate with colleagues from various departments to strengthen infrastructure Lead initiatives to optimize system performance Contribute to company-wide efforts that maintain high technical standards Role Focus This role centers on continuous improvement of infrastructure and systems, balancing technical excellence with practical implementation. Working closely with different functions, the manager will help ensure that the company’s systems remain reliable and efficient as technologies evolve.

As a Product Operations Manager at Toss Careers, you will play a crucial role in optimizing product performance, enhancing user experience, and driving operational excellence across our product lines. You will collaborate closely with cross-functional teams to ensure the seamless delivery of products that meet our users' needs. Your analytical mindset will help identify areas for improvement, and your leadership skills will guide the team towards achieving our strategic goals.

Are you a passionate and innovative professional with a knack for developing consumer products? Join WildBrain as a Product Development Manager and take the lead in shaping exciting new offerings for our diverse audience. In this role, you will collaborate closely with cross-functional teams to drive product strategy, oversee development processes, and ensure alignment with market trends.Your expertise will guide the product lifecycle from concept to launch, allowing you to make a significant impact in the consumer products sector. We are looking for someone who thrives in a fast-paced environment and is eager to contribute to our mission of engaging families through quality content.

About the Team You'll JoinThe Check Card Team comprises diverse professionals, including Data Analysts, Product Designers, Server, Front-end, and Core Banking Developers.Our collaborative environment allows us to achieve common goals rapidly, gaining experience across banking, card operations, and the broader financial domain.We empower team members to make decisions from the bottom up, enabling us to innovate and develop products without fear of failure.Your ResponsibilitiesManage the entire life cycle of Toss Bank's check card, including issuance, service, marketing, and after-sales support.Drive business impact through close communication with relevant departments and regulatory authorities.Formulate hypotheses to improve user payment experiences and lead experiments from planning through QA to operations.Who We Are Looking ForExperience in planning or operating payment-related products and services within a financial platform, fintech, payment service provider, or bank/card company is essential.A strong understanding of payment business, even outside of traditional card companies, is highly valued.You should have a comprehensive experience across the product/service life cycle (planning-launch-operation-enhancement) and demonstrated leadership in achieving results.A keen interest in Consumer Mobile Services, Fintech, and Agile organizational culture is preferred.Experience in data extraction and performance analysis using tools like SAS or SQL would be a plus.Resume RecommendationsDetail key achievements in your payment and financial service experience with quantifiable metrics.Provide specific examples of impactful projects, outlining the background, objectives, your contributions, and the outcomes.Share your aspirations for products or services you wish to achieve at Toss Bank.The Toss Bank JourneyApplication submission > Job interview > Cultural fit interview > Reference check > Compensation discussion > Final acceptancePlease NoteAny discrepancies found in your resume or disciplinary actions in your employment history may lead to cancellation of recruitment.According to Toss Bank's Employment Rules Article 8 (Disqualification for Recruitment), applicants who meet disqualification criteria may have their recruitment canceled.A Message for Future Colleagues“At Toss, you can grow every day.”I work as a Card Product Manager at Toss Bank. My role requires me to balance the benefits we provide to customers while also considering how to improve the app interface and structure the funnel flow.I am responsible for the entire customer journey that happens on mobile, tackling the challenge of simplifying the most complex financial products into intuitive solutions. Collaborating with designers and developers to create products that prioritize customer value is both a thrilling challenge and incredibly rewarding!

Join our innovative team at Toss Payments as a Technical Product Manager, where you will be a vital part of our product organization.Lead a team of server developers to design and enhance the foundational elements of our payment systems.Collaborate with makers (designers, frontend, and server developers) to create products tailored for payments and merchants.During the interview process, we will assess your strengths and experiences to match you with the right product or team upon successful hiring.Our goal is to create a robust and flexible system that can swiftly adapt to new requirements while enhancing the financial experience of our customers.Your ResponsibilitiesMaintain clear domain boundaries to ensure the independence of complex payment systems as they evolve.Evaluate the design and implementation of the system and suggest better alternatives if necessary.Define various technical challenges the team needs to address (development of new features, improvement of technical debt) and prioritize them based on impact.Lead technical communications among partners and stakeholders.Collaborate with makers to resolve technical issues that may arise with the products and analyze root causes.Who We’re Looking ForA candidate with proven experience in designing and implementing complex systems that are actively serviced.Experience in making gradual improvements through agile processes is a plus.Ability to succinctly organize various requirements and the current state of the team is essential.Experience leading projects with complex technical products, especially those with numerous dependencies, is desirable.Experience diagnosing and resolving chronic technical issues to enable greater product growth is a plus.Experience in leading server developers is advantageous.Resume RecommendationsIf you have experience addressing technical debt, please share the process from problem definition to strategy formulation, execution, and results.Share your experiences leading teams of multiple developers, including challenges and solutions encountered during the process.Journey to Joining TossApplication submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.You will have the opportunity to have a coffee chat with potential teammates during the process.We provide preference in hiring for individuals with disabilities and veterans in accordance with relevant laws.“You will have the opportunity to solve the most challenging technical problems alongside outstanding developers.”Toss Payments operates and improves a payment system that has been in place for over 20 years. We are transitioning away from legacy systems to a flexible system capable of rapidly resolving any issues. We seek a top-level Technical Product Manager to join us on our journey to overcome longstanding challenges in payment systems and evolve into a technology-driven global payment company. Our exceptional team of developers, who conquered significant technical debt in just six months, awaits your arrival.“This is an opportunity to grow by viewing products from a holistic perspective of technology and business.”As our service scales, the importance of developer skills increases, but many decisions must consider the business context. We need someone who can view products from an overall perspective. The TPM plays this crucial role, eliminating various blockers faced by developers and ensuring the product's direction is technically feasible while evaluating opportunity costs and reviewing technical connections internally and externally. This is a fantastic position to grow by viewing the product and organization from a comprehensive perspective that encompasses both technology and business.

About the Role Coupang is on the lookout for a talented and experienced Senior Product Manager to lead the development of an innovative fintech product. This role is crucial in shaping a transformative financial experience that goes beyond conventional shopping. You will be at the forefront of defining, developing, and launching a cutting-edge product that enhances customer financial interactions within the Coupang ecosystem. Your Responsibilities Define and establish the vision and strategy for Coupang's New Fintech Product. Lead the entire product lifecycle from concept to successful launch. Oversee large-scale projects impacting millions of customers. Design innovative features that resonate with customer financial needs. Utilize experimentation, customer feedback, and data analysis for ongoing product enhancements. Collaborate with cross-functional teams, including design, engineering, risk, and operations, to execute the product roadmap. Develop product strategies considering global expansion and localization requirements. Build and lead a product management team while effectively communicating the product vision internally and externally. Qualifications 7+ years of experience in Product Management. Proven track record in developing and launching products from the ground up. Experience leading large-scale projects is essential. Strong customer-centric mindset with problem-solving capabilities. Bachelor's degree or higher in a technical or quantitative field. Preferred understanding of marketplace or consumer platform complexities. Desired Skills Able to operate effectively in a fast-paced, data-driven, and ambiguous environment. Balance strategic thinking with tactical execution. Analyze diverse data to derive insights and solve problems. Excellent communication skills for engaging with executives and various stakeholders.

Join Our Dynamic Team! The Product Team at zoyi operates under various feature teams or core teams, taking charge of essential functions like ALF, Telephony, and Marketing within Channel Talk. Our mission is to drive product growth and deliver exceptional customer value. Each team member is entrusted with specific features, focusing on establishing Go-to-Market strategies, planning projects, and managing them effectively. Your role is critical in ensuring that the products you oversee successfully penetrate and thrive in the market.Want to Learn More About Our Channel Team? Homepage Blog YouTube Instagram

We are seeking an experienced and dynamic Audit Operations Manager to join our team. In this pivotal role, you will oversee and enhance our audit processes, ensuring compliance and operational excellence. You will play a crucial part in fostering a culture of accountability and continuous improvement within our organization.As the Audit Operations Manager, you will be responsible for developing audit strategies, leading audit teams, and working closely with various departments to ensure best practices are implemented. Your analytical skills will help identify risks and opportunities, while your leadership will guide your team towards achieving our organizational goals.

# Data Product at Toss Bank- The Data Product team views data as valuable, creating user-friendly data-centric products.- Data Products are built on data pipelines, analytics systems, and machine learning models, making them easily accessible for individuals and systems.- Our Data Products must ensure clarity in value delivery, with attributes such as consistency, reliability, regulatory compliance, security, usability, scalability, and reusability.- We offer completed service-oriented Data Products like recommendation systems, fraud detection systems (FDS), optical character recognition (OCR), speech-to-text (STT), and dashboards, as well as reusable and combinable Data Mart/API products.# Role Overview- As a Data Product Manager (Mart, API), you will define and manage the company's data as a 'product'. Your responsibility is to provide data in a timely, accurate, and user-friendly manner to internal analysts, engineers, and planners, thereby accelerating data-driven decision-making and driving business growth.- Upon joining, you will integrate into the Data Division, developing and executing the roadmap for data products centered around enterprise data marts and APIs.# Responsibilities- Define and execute the roadmap for data products based on Data Mart and API.- Identify data consumer requirements (VOC) to define data structures, schemas, and access methods (APIs), designing the best developer experience.- Collaborate closely with Data Engineers, Analysts, and operational departments to bridge the gap between business requirements and technical implementation.- Lead the design of a scalable and stable data architecture, understanding complex requirements such as data governance, security, and privacy.- Set key performance indicators (KPIs, OKRs) to measure the success of data products and continuously monitor and improve data quality, API response times, and usage.- Shape the overall data strategy of the organization, designing and executing a long-term vision of 'creating business value through data'.# Ideal Candidate- We are looking for someone with experience or deep understanding of planning and launching data products such as Data Marts, data warehouses, API platforms, and BI tools.- Preferred candidates will have experience leading technically challenging or ambiguous projects to completion.- We seek individuals who can create incremental outcomes while considering both business impact and technical feasibility.- Ideal candidates will want to engage not just in project management but also in transforming the organizational culture and processes around data utilization, collaborating with diverse stakeholders (analysts, engineers, operational departments) to build stronger teams.- We favor those who approach problems holistically and redefine them when necessary to guide projects in better directions.- Experience designing developer APIs or leading large-scale data pipeline projects is a plus.# Resume Tips- Clearly articulate your contributions to data-related projects.- Present a clear narrative of problem definition, solution derivation, collaboration process, and final outcomes.- Focus on achievements (e.g., increased API usage, improved data quality, contributions to automation) rather than simply listing roles.- Highlight experiences solving complex data/technical problems while collaborating with multiple stakeholders.# Journey to Join Toss- Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.# Important Notes- If any falsehoods are discovered in your resume or disciplinary issues are found in your work history, your application may be canceled.- Candidates who fall under disqualifications according to Toss Bank’s internal regulations or hiring disqualifications for financial institutions may have their applications canceled.- Individuals with disabilities and those eligible for national veteran status will receive preferential treatment in accordance with relevant laws.# Colleague's Insight> "You must be able to view Toss Bank's data as a product."- You will play a role in outlining the roadmap for data products based on Data Mart and API, especially in accelerating data-driven decision-making and driving business growth, which offers significant career growth opportunities.

Join Our Team! Artificial Intelligence (AI) has evolved from being a mere tool to a transformative force that is reshaping the way we work. Our agents are not just participants in the software market; they are redefining the service industry.The future of career advancement will hinge on those who can create agents that deliver tangible results, rather than just those who have experimented with AI. To achieve real-world success, it is essential to develop a product that goes beyond mere models.At ChannelTalk, we are revolutionizing customer support within one of the largest service markets by ensuring our agents effectively resolve issues. We are proving our commitment to “not just answering AI,” but to “solving AI” through measurable results.The Head of Product Management will be pivotal in driving this transformation, beyond merely aligning product strategies and priorities. This role involves making critical decisions about what to create and what to forgo, establishing execution standards, and taking responsibility for outcomes. Furthermore, you will be tasked with recruiting, mentoring, and coaching the PM team to establish a repeatable success model for agent transformation.We are looking for a PM leader who can ride the wave of agent transformation, delivering results rather than just words.Interested in learning more about our team? Website Blog YouTube Instagram

Join Our Dynamic Team The Wealth Management Team at Toss Bank is part of the Customer Asset Domain within the Investment Tribe, dedicated to creating an investment experience that empowers customers to understand, choose, and manage their assets effectively. Toss Bank has consistently provided an intuitive mobile experience for asset management, focusing on minimizing complex financial jargon and processes to assist customers in making informed decisions tailored to their situations. Our approach prioritizes understanding the context of our customers' needs before determining which investment products to offer. As a Banking Product Owner for Wealth Management, you will be responsible for strategizing and executing financial products based on a deep understanding of the asset management domain. Your Responsibilities Understand the customer journey in asset management within Toss Bank and define product challenges that can change real customer choices. Redesign the asset management product experience beyond simple online offerings, aligning it with market and customer contexts. Define goals and success metrics for your products, driving product growth through hypothesis-experiment-validation cycles. Consider various constraints, including product structure, policy, and partnership methods, to define realistic product requirements and priorities. Work closely with partners, developers, designers, data analysts, and relevant departments to coordinate complex relationships and lead alignment on product and business objectives. Analyze problems encountered during operations structurally and continuously improve product structures through process enhancements or automation. What We Are Looking For Experience as a Product Owner or in a similar role within mobile services or digital product environments, with a focus on problem definition, execution, and validation. A background in developing strategies for market success, starting from customer problems. Experience in data-driven decision making through validation of hypotheses, rather than solely storytelling. Experience in collaboration with developers, designers, and data analysts to solve complex problems through trust and persuasion. Understanding of the financial or asset management domain will provide valuable insights for quicker and deeper product comprehension. Preferred Experience Experience with Wealth Management services or products related to asset management, investment, or pensions. Understanding of the structure, policies, and partnership methods of financial products and translating them into product requirements or strategies. Experience in simplifying complex concepts into user-friendly experiences in mobile finance services. Experience in creating structural improvements in products through operational efficiency, process enhancements, or automation. Resume Recommendations Instead of merely stating “I have planned and operated products”, detail the customer problems you defined, their significance, the options you considered, and the outcomes achieved.

About the Team You Will Join The Product Stability team manages Toss Securities' common services, including authentication, membership, settings, main menu, homepage, certificates, chatbots, terms, and capital gains tax. We focus on enhancing already established services, transitioning from 1 to 100. Our goal is not just to operate existing products; we strive to improve them while maintaining stability and focusing on customer inconveniences, ultimately maximizing operational efficiency through innovation. Your Responsibilities Upon Joining Collaborate with the Product Owner to enhance and operate real services. Manage the process of capital gains tax filing and creatively plan and provide experiences in line with our strength in overseas stocks. Address regulatory requirements in essential areas such as homepage, authentication, membership, and certificates to create a better customer experience. Identify customer needs concerning mature products and find areas for improvement. Develop and implement process improvements and automation to ensure efficient service operations. Take responsibility for managing common areas that impact the entire Toss Securities. We Are Looking For Individuals who have experience in enhancing products post-launch. Lead experience is not mandatory; having thought through areas for improvement and executed changes is sufficient. Experience in defining clear priorities and improving responsibilities based on those standards. Strong communication and collaboration skills with a variety of stakeholders. Desire to learn about finance and experience in planning and operating online services would be advantageous. While direct design of back-office admin is not required, having a vision for how customer-facing services and operational tools should connect is beneficial. Experience in improving products based on customer feedback (VOC) is a plus. Attention to detail and a sense of responsibility in solving complex problems are highly valued. Resume Writing Recommendations Clearly detail your contributions to product improvement projects. Instead of listing projects, define the problems in product operations and describe your strategies for resolution. Include experiences that demonstrate your ability to uncover user-centric issues and enhance functionalities. Highlight your ability to prioritize tasks and quantify improvements made after deployment. If you have experience collaborating with various stakeholders, please share specific scenarios and communication strategies. Your Journey to Joining Toss Securities Application Submission > Job Interview > Culture Fit Interview > Reference Check > Compensation Negotiation > Final Acceptance Important Notes Any false information in your resume or disciplinary issues during employment may lead to cancellation of recruitment. Individuals subject to hiring restrictions or disqualifications according to Toss Securities' internal regulations may also have their applications canceled. Individuals with disabilities and veterans are preferred in accordance with relevant laws. A Note for Future Colleagues We are excited to welcome diverse talents who are eager to make an impact!

Senior Product Manager for Innovative Fintech Solutions About the Company Coupang is revolutionizing the shopping experience from the moment customers launch the app to the instant their orders arrive at their doorstep. With an exceptional e-commerce and logistics network coupled with a customer-centric ethos, Coupang has transformed the dynamics of speed, selection, and pricing. We proudly deliver millions of products across the nation within hours, including fresh groceries, ensuring fast delivery services 365 days a year. As one of the largest and fastest-growing e-commerce markets globally, South Korea is at the forefront of innovation. About the New Fintech Product Team The Fintech division at Coupang is dedicated to continuously innovating and delivering financial services that enhance the shopping experience for our customers. Our upcoming New Fintech Product is set to redefine financial interactions within the Coupang ecosystem, creating new value across areas such as payment solutions, asset management, and improving financial accessibility. We are searching for a core team member who will be involved in every stage of this product, from initial planning to development, launch, and expansion. Position Overview We are seeking an experienced and skilled Product Manager with a proven track record in new product development and leading large-scale projects. This role is pivotal in defining Coupang's new fintech offerings and crafting innovative, customer-focused financial experiences from the ground up. Key Responsibilities Establish the product vision and strategy for Coupang's New Fintech Product. Lead the product development process from inception to successful launch. Oversee and execute large-scale projects impacting millions of customers. Design and implement innovative features that meet customer financial needs. Drive continuous product improvement through experimentation, customer feedback, and data analysis. Collaborate with cross-functional teams including design, engineering, risk management, and operations to execute the product roadmap. Develop product strategies that consider global expansion and localization needs. Build and lead a talented Product Manager team while communicating the product vision within and outside the organization. Qualifications and Requirements 7+ years of experience in Product Management. Proven experience in developing and launching products from 0 to 1 is essential. Strong background in leading large-scale projects. Customer-centric mindset with excellent problem-solving skills. Bachelor's degree or higher in a technical or quantitative field. Exceptional written and verbal communication skills in English are preferred. Understanding of the complexities of marketplace and consumer platform models is preferred. Characteristics and Competencies Ability to execute in fast-paced, data-driven, and ambiguous environments. Balance strategic thinking with tactical execution. Capable of analyzing diverse data to derive insights and solve problems. Effective communication skills with executives and varied stakeholders.

Toss Careers seeks a Quality Assurance Manager to oversee product quality at the Seoul office. This position leads a team dedicated to maintaining strong standards across the company’s product range. Role overview The manager guides the development and refinement of QA processes. A key focus is ensuring products remain reliable and meet user expectations. What you will do Lead and support a quality assurance team Shape and improve QA procedures for the product line Work to boost product reliability and user satisfaction Location This role is based in Seoul.

Join Santen, a leading global pharmaceutical company focused on ophthalmology, as a Product Manager in our Marketing team. In this key role, you will drive innovative marketing strategies and initiatives to enhance the visibility and market presence of our products in Korea. Your expertise and leadership will be essential in collaborating with cross-functional teams to deliver impactful campaigns that resonate with healthcare professionals and patients alike.

About Coupang Eats Coupang Eats is a dynamic food delivery service and the fastest-growing delivery platform in South Korea. Launched in 2019, it has revolutionized the domestic delivery industry, recently surprising the world once more with its 'Unlimited Free Delivery' service in 2024. We continuously strive to provide the best delivery experience to our customers, and our innovations are just the beginning. Our mission is to ensure that everyone asks themselves, 'How did I live without Coupang Eats?' as we challenge ourselves towards a better future. At Coupang Eats, we offer opportunities for individuals to elevate their capabilities. If you wish to grow the business alongside experts from various fields, we invite you to join our team. Position Overview We are looking for a talented Product Manager to oversee our operations in the Japanese market. This role is both exciting and challenging as you will collaborate with world-class product managers, engineers, scientists, and business stakeholders to co-create key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build crucial components of a new on-demand logistics network that can offer a broader customer base across thousands of stores. This network will include a nationwide team of delivery personnel. You will work with operational partners to establish best practices and transform feedback into actionable features.

About Coupang Eats Coupang Eats is a leading food delivery service and one of the fastest-growing delivery platforms in South Korea, powered by Coupang. Since its remarkable debut in 2019, Coupang Eats has continuously innovated, including the introduction of 'Unlimited Free Delivery' in 2024, aimed at providing an unparalleled delivery experience for customers. This innovation is just the beginning; we are committed to challenging ourselves to ensure that everyone wonders how they lived without Coupang Eats. Join Coupang Eats now to enhance your skills and work alongside industry experts to grow our business. Position Overview We are seeking a passionate Senior Product Manager to lead our product initiatives for the Japan market. This stimulating and challenging role involves collaborating with world-class product managers, engineers, scientists, and business stakeholders to co-create and possess key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build essential components of a new on-demand logistics network that enables thousands of stores to reach a broader customer base. This network will serve thousands of delivery personnel nationwide. You will work with operational partners to establish best practices and translate feedback into functional enhancements. Key Responsibilities Own the product vision, strategy, roadmap, and KPIs for specific areas related to the shopping experience of Coupang Eats Japan customers. Provide the voice of the customer based on deep understanding and insights. Manage the product lifecycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics. Identify opportunities to improve purchase conversion rates by eliminating friction points in the shopping experience. Inspire the team with the product vision and collaborate with various departments to realize the product. Collaborate with business stakeholders to drive growth for customers, stores, and delivery personnel. Build exceptional shopping and logistics experiences on mobile apps and websites.