Risk Manager - Service Operations

Welcome to Your Journey with daangnAt daangn, we strive to create an environment where individuals can grow alongside the company as it expands.Our recruitment team is here to assist you in achieving those moments of joyful collaboration with wonderful colleagues. Introducing the Risk Manager RoleWe aim to foster a warm and trustworthy neighborhood life amon…

# About the Team You'll Join- **As a Risk Manager (Operational Risk) at Toss Bank, you will be a part of the Risk Management Team within the Risk Division.**- The Risk Division operates independently from the sales organization and is comprised of the Risk Management Team, Credit Risk Management Team, Credit Modeling Team, Credit Strategy Team, Risk Supervision Team, and Risk Planning Team.- The Risk Manager (Operational Risk) collaborates with various departments to implement and manage the operational risk measurement and recognition/evaluation system, as well as conducting activities to mitigate risks.# Responsibilities You Will Undertake- **You will develop and operate the Healthy Operational Risk Management Principles (PSMOR).** (including RCSA/KRI operations, third-party risk, change management system, etc.)- You will engage in planning activities related to operational risk committees.- You will manage operational risk loss events, and regulatory capital and internal capital measurement.- You will work collaboratively with relevant departments to develop and promote operational risk mitigation strategies.# Ideal Candidate Profile- We are looking for someone with experience in operational risk management within the banking or financial sector.- A comprehensive understanding of banking processes, systems, and financial products is essential.- Proficiency in data analysis using SQL and similar tools is required for monitoring tasks.# Resume Writing Recommendations- Rather than presenting your prior job responsibilities chronologically, we recommend outlining your experiences based on the job description of the team you are applying to.- While it's important to list your past duties and achievements, we are keen to understand the motivations and objectives behind those tasks.- Sharing instances of failure (i.e., where outcomes differed from expectations) along with reflections on the causes is a strong point in your application.# Journey to Join Toss Bank- Application Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Acceptance and Onboarding.# Important Notes- Any discrepancies found in the resume or submitted documents or any disciplinary issues in your work history may result in the cancellation of your employment offer.- In accordance with Article 8 of Toss Bank’s employment regulations (disqualification for hiring), applicants with disqualifying reasons may have their applications canceled.- Individuals with disabilities and those eligible for national veterans' benefits are given preference in accordance with relevant laws.# Message to Future Colleagues- “Toss Bank is a dynamic environment that requires fundamental reflection and multifaceted thinking for effective risk management.”- At Toss Bank, we pursue New Banking, which means we continually create and eliminate products and processes that differ from traditional banks. Consequently, many challenges cannot be addressed using conventional approaches, making it difficult to respond swiftly. In these situations, the Toss Bank Risk Management Team questions the existing methods of traditional banks with inquiries like, “Why?” and “So what?” focusing on what is truly necessary or exploring new approaches. If you find yourself contemplating, “Why am I doing this?”, “Is this analysis meaningful?”, or “Can this task be improved for efficiency or impact?”, we highly recommend applying to the Toss Bank Risk Management Team!

Join our dynamic Risk Management Team at Toss, where we are committed to establishing and operating an effective risk management framework. We analyze enterprise risks stemming from merchant operations, financial dealings, and credit risks, developing strategic responses to potential threats.In this role, you will proactively identify and assess various risks faced by our company and merchants, implementing management strategies to navigate these challenges. Furthermore, you will establish preventative measures to mitigate potential risks before they materialize.As part of your responsibilities, you will discover and monitor rules to detect credit risks associated with merchants and advertisers (e.g., defaults, delays). You will develop and implement risk management strategies to identify, evaluate, and mitigate overall merchant risks. You’ll analyze and manage the merchant portfolio, focusing on financial, operational, and regulatory risks.Additionally, you will enhance internal policies to align with the requirements of regulatory bodies and payment institutions. In the event of payment incidents or issues, you will be expected to contribute to strategic decision-making and response planning.

About UsAt dss+, we are more than just a global consulting firm; we are a purpose-driven organization dedicated to saving lives and fostering a sustainable future for our clients, employees, and the communities we serve.People are at the core of everything we do, and we pride ourselves on being a consultancy that truly cares.As a freelance expert specializing in Operations within the Mining & Metals sector, your expertise will be crucial in safeguarding individuals, assets, and the environment, making you an integral part of our mission.Is This You?In collaboration with client-engagement teams, you will work alongside the dss+ team to coach individuals at all levels, promoting genuine behavioral change in their safety and risk management practices.Your experience in operational risk management and coaching will be instrumental in fostering enduring and sustainable cultural and behavioral transformations.Key Responsibilities:Collaborate with the dss+ team to analyze various metrics and observations to identify the root causes of clients' safety and productivity challenges, and develop, communicate, and implement effective solutions.Engage directly with clients to pinpoint pain points and design impactful solutions tailored to their needs.Coach small groups within the organization to facilitate authentic change in their culture and approach to behavioral safety.

About the Team You Will Join The Risk Management Team at Toss Core is responsible for evaluating, managing, and resolving credit risks related to various non-financial and platform businesses operated by Toss, including Toss Payments, Toss Shopping, Toss Ads, and loan brokerage services. This position seeks a leader who can define and guide risk strategies at the forefront of Toss's continuously expanding business. We are looking for someone who can deeply understand the diverse businesses operated by Toss, structure the risks associated with each, and design and maintain frameworks for effective execution and operations with the team. Your Responsibilities Develop and manage credit risk policies and frameworks for Toss Core. Lead the definition of risk structures by domain and strategize accordingly. Systematically refine approval/rejection criteria and limit standards. Strategically assess transaction structures and terms from a corporate credit risk perspective. Continuously improve evaluation criteria by connecting assessment results with actual default cases. We Are Looking for Someone Who Has experience designing or managing credit risk policies or frameworks at a corporate level. Has actively engaged in operationalizing risk appetite, including acceptable loss ranges and profitability limits. Can understand and explain financial statements and integrate non-financial factors such as industry, business models, and transaction behaviors into data-driven assessments. Possesses flexible thinking to adapt and apply frameworks to new business structures rather than strictly adhering to traditional financial frameworks. Preferred Qualifications Experience in risk strategy and operations within credit strategy teams in the finance sector, capital/commercial sectors, or payment industries. Experience designing policies and frameworks in risk consulting or similar environments. Experience establishing risk frameworks in new organizations or rapidly growing environments. Resume Guidelines If you have experience designing or improving risk policies or frameworks, please include quantitative outcomes. Structure your resume to demonstrate the flow from strategy formulation to execution and improvement. Your Journey to Joining Toss Application submission > Job interview > Cultural fit interview > Reference check > Negotiation of terms and start date > Final acceptance.

Join Our Dynamic Team The Risk Team at Toss Payments is dedicated to developing competitive merchant onboarding policies. We aspire to establish Toss Payments as the standard for risk management in the PayTech industry. Collaboration is key; we primarily work with the Business Development, Legal, and Compliance teams. Externally, we engage with card companies, financial regulators, and insurance providers. Our Risk Team comprises diverse members with 3 to 10 years of experience in finance and startups. Key Responsibilities Manage the risk exposure portfolios of Toss Payments' merchants. Regularly assess the financial health of merchants and mitigate potential losses through collateral settings and adjustment of settlement limits based on identified risks. Refine and evaluate criteria for limit increase requests. Analyze the comprehensive database of merchants to derive insights and construct differentiated risk policies by industry. Collaborate with the sales team on negotiations with major merchants. Control internal and external risks faced by Toss Payments. Ideal Candidate Profile We are looking for someone who can establish and actively implement a robust risk management framework at Toss Payments. Experience in evaluating companies from a financial perspective and managing risks within established policies and frameworks is preferred. A self-directed individual with positive energy and a strong sense of responsibility towards their role would be an excellent fit. Experience in risk management within PG, payment solutions, fintech, card companies, or financial institutions is advantageous but not mandatory. Join Us at Toss Payments Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding. A Message for Future Colleagues“You will experience a completely new approach to risk management, unlike traditional practices within the PG industry.”

About Coupang Coupang is dedicated to delivering memorable experiences for customers. When shoppers wonder how they managed before Coupang, the team knows its mission is on track. The company’s focus on improving shopping and dining has helped it become a leader in South Korea’s e-commerce sector, building strong customer trust along the way. As a publicly listed company, Coupang combines global reach with the energy of a startup. The business continues to grow by launching new services and expanding into new areas. Employees are encouraged to act with initiative, think creatively, and bring new ideas to life. At Coupang, people tackle challenges directly and work together to achieve results.

Join our dynamic Risk team as an Assistant, where you will play a vital role in ensuring the safety and compliance of our operations. You will assist in reviewing risk assessments, monitoring transactions, and supporting our risk management initiatives. This position is perfect for detail-oriented individuals who thrive in a fast-paced environment and are eager to grow their career in the fintech industry.

About the Team You'll JoinThe Chart Team is responsible for enhancing the WTS/MTS chart services at Toss Securities.We design differentiated experiences to ensure users can effectively utilize charts during their investment processes, focusing on stability and reliability. Your ResponsibilitiesCollaborate with the Product Owner to define product direction and requirements. Work alongside designers and data analysts to swiftly identify operational issues and propose actionable solutions.Plan and establish policies to create an accessible and user-friendly experience for Toss Securities users, enabling them to leverage charts for investment decisions.Analyze and compare charts from various trading platforms to identify trends and collaboratively determine the direction for product enhancement. Ensure the accuracy of information displayed on charts (e.g., prices, indicators) and rectify any errors.Utilize customer feedback and usage data to quickly identify pain points and translate improvement ideas into actionable initiatives.Review service operation policies and processes to eliminate unnecessary steps, making operations simpler, more reliable, and efficient. Who We Are Looking ForA strong interest in investments, with firsthand experience in technical analysis using charts is essential.Proven experience in managing services amidst diverse stakeholders (planning/design/development/CX/partners) to ensure stable operations.Experience in enhancing trading chart services, particularly those based on TradingView, is a plus.Experience in exploring how charts can be more effectively utilized in investment decision-making or using AI agents in trading is advantageous.Familiarity with planning and operating online services, coupled with a strong desire to learn about finance, is preferred.Experience in improving products based on customer voice (VOC) is beneficial.A meticulous approach to solving complex problems with a sense of responsibility is desired.

About the Team You Will Join The Product Stability team manages Toss Securities' common services, including authentication, membership, settings, main menu, homepage, certificates, chatbots, terms, and capital gains tax. We focus on enhancing already established services, transitioning from 1 to 100. Our goal is not just to operate existing products; we strive to improve them while maintaining stability and focusing on customer inconveniences, ultimately maximizing operational efficiency through innovation. Your Responsibilities Upon Joining Collaborate with the Product Owner to enhance and operate real services. Manage the process of capital gains tax filing and creatively plan and provide experiences in line with our strength in overseas stocks. Address regulatory requirements in essential areas such as homepage, authentication, membership, and certificates to create a better customer experience. Identify customer needs concerning mature products and find areas for improvement. Develop and implement process improvements and automation to ensure efficient service operations. Take responsibility for managing common areas that impact the entire Toss Securities. We Are Looking For Individuals who have experience in enhancing products post-launch. Lead experience is not mandatory; having thought through areas for improvement and executed changes is sufficient. Experience in defining clear priorities and improving responsibilities based on those standards. Strong communication and collaboration skills with a variety of stakeholders. Desire to learn about finance and experience in planning and operating online services would be advantageous. While direct design of back-office admin is not required, having a vision for how customer-facing services and operational tools should connect is beneficial. Experience in improving products based on customer feedback (VOC) is a plus. Attention to detail and a sense of responsibility in solving complex problems are highly valued. Resume Writing Recommendations Clearly detail your contributions to product improvement projects. Instead of listing projects, define the problems in product operations and describe your strategies for resolution. Include experiences that demonstrate your ability to uncover user-centric issues and enhance functionalities. Highlight your ability to prioritize tasks and quantify improvements made after deployment. If you have experience collaborating with various stakeholders, please share specific scenarios and communication strategies. Your Journey to Joining Toss Securities Application Submission > Job Interview > Culture Fit Interview > Reference Check > Compensation Negotiation > Final Acceptance Important Notes Any false information in your resume or disciplinary issues during employment may lead to cancellation of recruitment. Individuals subject to hiring restrictions or disqualifications according to Toss Securities' internal regulations may also have their applications canceled. Individuals with disabilities and veterans are preferred in accordance with relevant laws. A Note for Future Colleagues We are excited to welcome diverse talents who are eager to make an impact!

Join Our Dynamic Team! The Governance, Risk, and Compliance (GRC) team is an integral part of the Operations unit.Our mission is to support effective and safe corporate decision-making through legal and privacy-related policies, ensuring that we provide reliable and rational solutions that align with both technology and customer needs.We focus on identifying relevant legal frameworks and case studies while working collaboratively to address challenges swiftly.As the technological landscape evolves, we strive to balance the changing regulatory environment with business needs to foster stable organizational growth.

Role Overview Coupang is hiring a Senior Principal for Risk Management with a focus on Privacy Business in Seoul, South Korea. This position plays a central role in shaping and maintaining privacy policies that meet global standards and protect customer data. What You Will Do Lead efforts to identify, assess, and reduce risks related to privacy and data protection across Coupang's business units. Develop and refine privacy strategies that support compliance with international and local regulations. Promote privacy awareness throughout the organization, supporting a culture where data protection is a priority. Ensure that privacy practices remain current and effective as regulations and business needs evolve. Application Process Complete the required Internal Transfer Request Form. Submit your application using your Coupang email account.

As the Overseas Operations Manager at Toss Securities, you will play a pivotal role in overseeing and managing our international operations. Your strategic oversight will ensure that our global initiatives align with the company's goals, driving efficiency and innovation across all operational processes. You will collaborate with cross-functional teams to optimize workflows, enhance service delivery, and improve overall operational performance.

About Coupang Coupang is a publicly listed global company based in Seoul, South Korea, recognized for transforming the e-commerce industry. Our mission centers on making shopping, dining, and daily life more convenient for customers. We have grown rapidly, earning a distinct place in the domestic commerce market and building strong customer trust. We maintain a startup spirit, encouraging employees to take initiative and drive new ideas. This entrepreneurial approach shapes our culture and supports ongoing business expansion. Employees at Coupang often see growth in themselves, their teams, and the company as a whole. Our teams work directly on customer challenges, question established norms, and aim to extend what is possible in commerce. We value boldness and a hands-on approach to problem-solving. Those interested in shaping the future of commerce alongside colleagues who use advanced technologies will find Coupang a rewarding place to work.

Role Overview Control Risks is seeking a Physical Security Specialist based in Seoul, South Korea. This position focuses on evaluating, planning, and putting in place physical security solutions that safeguard client assets and people. The role involves working closely with stakeholders to uphold strong security standards across projects and operations.

About the TeamThe Loan Operations Team is responsible for managing the operational tasks related to non-face-to-face lending products (credit, jeonse, collateral, guarantees, etc.) reflecting the characteristics of internet-only banks.We focus on identifying enhancements to banking services from the customer's perspective while simultaneously working on process improvements.We drive operational automation and lead the digital transformation of tasks through collaboration with IT developers.We support the assessment of the scope of outsourced tasks and provide training and monitoring for efficient resource management.Key ResponsibilitiesOversee the entire process from application to execution of Toss Bank's jeonse loans to ensure smooth operations.Manage operating guidelines and review manuals for Toss Bank's jeonse loan products.Plan and establish infrastructure for the most efficient operations, including automating verification of jeonse loan processes and guarantee documents.Design necessary operational resources based on business plans and center operations, and establish and manage the outsourcing process accordingly.Engage in close communication with contractors to swiftly address internal and external customer pain points.Ideal Candidate ProfileExperience in the practical aspects of jeonse loan review and operations based on SGI guarantees is required.A deep understanding of various jeonse loan product structures, regulations, and policies of guarantee institutions is essential.Experience in establishing new policies or improving existing operational processes is a plus.Strong communication skills and extensive experience in customer service and consultation are preferred.Resume Submission TipsPlease articulate your motivation for applying to Toss Bank and your goals clearly.Detail specific instances where you faced challenges in lending review/operations and how you resolved them.If you have experience innovating traditional workflows or processes or automating tasks with IT, please include that.Joining Toss Bank ProcessApplication Submission > Job Interview > Cultural Fit Interview > Reference Check > Salary Negotiation > Final Acceptance and OnboardingPlease NoteAny false information found in the resume or disciplinary records during employment history may lead to cancellation of employment.According to Article 8 of Toss Bank's Employment Regulations (Disqualifications), candidates meeting disqualification criteria may have their applications canceled.Individuals with disabilities and national veterans are preferred according to relevant laws.

As a Product Operations Manager at Toss Careers, you will play a crucial role in optimizing product performance, enhancing user experience, and driving operational excellence across our product lines. You will collaborate closely with cross-functional teams to ensure the seamless delivery of products that meet our users' needs. Your analytical mindset will help identify areas for improvement, and your leadership skills will guide the team towards achieving our strategic goals.

We are seeking an experienced and dynamic Audit Operations Manager to join our team. In this pivotal role, you will oversee and enhance our audit processes, ensuring compliance and operational excellence. You will play a crucial part in fostering a culture of accountability and continuous improvement within our organization.As the Audit Operations Manager, you will be responsible for developing audit strategies, leading audit teams, and working closely with various departments to ensure best practices are implemented. Your analytical skills will help identify risks and opportunities, while your leadership will guide your team towards achieving our organizational goals.

Join daangn as an Operations Manager Intern and immerse yourself in a fast-paced environment where innovation meets collaboration. You will be integral in supporting our operations team, contributing to process improvements, and enhancing our branding initiatives. This internship offers an excellent opportunity to develop your skills and gain valuable experience in operations management.

Toss Insurance is hiring an Insurance Operations Manager in Seoul. This role supports the Operations Team, working closely with colleagues across support functions. The team includes professionals with 5 to 15 years of experience in insurance sales, management, and training. What You Will Do Oversee monthly onboarding for new experienced agents in both life and non-life insurance, focusing on association registrations. Manage operational tasks tied to agent qualification exams each month. Facilitate branch installations as new business units launch. Handle additional HR-related responsibilities for the agent organization. Who We’re Looking For At least 2 years of experience in operational roles within corporate insurance agencies (GA), covering both life and non-life insurance. Solid understanding of commissioning processes for life and non-life insurance. Strong communication skills for working with insurance company representatives, ensuring agent qualification exam applications are processed smoothly. Ability to identify and resolve commissioning issues through flexible communication. Background in managing ongoing commissioning tasks. Experience with large-scale commissioning operations (over 100 agents monthly) is a plus. Approach decisions with the best interests of the entire Toss Insurance team in mind.