Senior Technical Program Manager - Coupang Pay

Join Coupang as a Senior Technical Program Manager for Coupang Pay!We are seeking a highly skilled and motivated individual to lead and manage complex technical programs within our innovative Coupang Pay division. As a Senior Technical Program Manager, you will collaborate with cross-functional teams to deliver cutting-edge payment solutions that enhance user experience and drive business success.Key Responsibilities:Lead the planning and execution of technical projects, ensuring alignment with company goals.Coordinate efforts across engineering, product management, and business stakeholders.Identify and mitigate risks throughout the project lifecycle.Monitor project progress and report on status to senior management.We'd love to hear from you if you:Have a proven track record in technical program management.Possess strong leadership and communication skills.Are passionate about technology and innovation.To apply, please complete the Internal Transfer Request Form and submit it via your Coupang email account.

At Coupang, our mission is to astonish our customers with extraordinary service. We strive to elicit the response, “How did we ever live without Coupang?” Our journey began with a commitment to simplify the experiences of shopping, dining, and living, enabling us to disrupt the vast e-commerce landscape. As one of the fastest-growing e-commerce platforms in South Korea, we have forged a remarkable reputation for reliability and excellence.We embody the dynamic spirit of a startup while enjoying the robust resources of a large public corporation. This unique blend empowers us to continually expand and innovate with remarkable agility. Our culture is entrepreneurial, filled with opportunities to spearhead new initiatives and innovations. At Coupang, you’ll witness personal, team, and company growth daily.Our vision to shape the future of commerce is tangible. By challenging the limits of possibility, we resolve complex challenges and redefine conventional trade-offs. Now is your chance to join Coupang and craft exceptional experiences in a constantly evolving, high-tech, and interconnected world.

Company OverviewCoupang Pay, a spinoff from Coupang, is dedicated to meeting the growing needs of our customers by providing convenient payment and financial services. Our focus is on delivering innovative payment solutions to all users of the Coupang platform, from customers purchasing on Coupang and Coupang Eats to sellers utilizing our open market and merchants on Coupang Eats. We have developed one-touch payment services to enhance user experiences and launched deferred payment services for easier transactions. Our team accumulates rich fintech experience, pioneering new opportunities at the intersection of finance and technology. At Coupang Pay, we value:Wow the Customer: We prioritize customer trust and experience value.Dive Deep: There are no trivial problems; we focus on problem-solving and thoroughly review issues.Move with Urgency: We seek answers through action and avoid procrastination. Are you looking for a dynamic work environment where you can take initiative and grow? Join us on the journey at Coupang Pay!

Coupang Pay, a subsidiary of Coupang, provides payment and financial services designed for users across the Coupang ecosystem. The team supports shoppers, Coupang Eats customers, sellers, and partner merchants with solutions such as a one-touch payment service and a post-payment option, making transactions easier and more convenient. Our Values Wow the Customer: Customer trust and experience are always the priority. Dive Deep: Every issue matters. The team addresses problems thoroughly and focuses on practical solutions. Move with Urgency: Decisions are made quickly, and unnecessary delays are avoided. Role overview This back-end engineer position on the Product Engineering team centers on developing and improving Coupang Pay's fintech services. The role involves maintaining the reliability of Coupay, the company's one-touch payment system, and ensuring seamless payment experiences for millions of users. Collaboration with accounting, finance, and fintech development teams is a key part of strengthening back-office capabilities. What you will do Design, develop, and maintain back-end systems for both new and existing fintech products. Conduct code reviews and help uphold high coding standards. Advance and support Coupay to ensure stable and efficient operation at scale. Work with cross-functional teams to deliver reliable and fast payment experiences. Requirements Minimum of 8 years of experience in back-end development. Experience with distributed systems using Java and Spring Framework. Strong problem-solving skills and a proactive approach. Interest in customer service and business growth. Motivation to continue growing as a developer. Preferred qualifications In-depth knowledge of JPA and microservices architecture (MSA). Experience in the payment industry. Background with large-scale operational systems, including fault management and monitoring. Familiarity with Agile software development practices. Experience handling large data throughput. Application process Document screening, followed by one or two (video) technical interviews, then salary negotiation and final acceptance. The sequence may vary by position and could change depending on circumstances. All schedules and results will be communicated individually via the email provided in the application. Additional notes This posting may close early if the position is filled. Providing false information may result in disqualification. Employment protection candidates, including veterans and individuals with disabilities, may receive preference according to relevant laws. Job titles and responsibilities may be adjusted based on experience and qualifications. Any changes will be communicated before final acceptance.

About UsCoupang exists to create customer delight. We aim to ensure that our customers think, 'How did I live without Coupang?' This realization signifies our mission's fulfillment. Through unwavering commitment to making shopping, dining, and everyday life convenient, Coupang spearheads innovation across the multi-billion dollar e-commerce industry. Recognized as one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic market, earning the trust of our customers.We take pride in being a globally listed company rooted in a startup culture. This maintains the agility we had at our inception, allowing us to consistently launch new services and expand our business. Every employee at Coupang is granted the opportunity to embrace entrepreneurship and drive new innovations and initiatives. The boldness to dive into work without hesitation is the essence of how we operate at Coupang. Here, you will witness the growth of yourself, your peers, your team, and the entire company every day.All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We are dedicated to solving customer problems and breaking through traditional norms to exceed feasible limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.About Coupang EatsCoupang Eats is Coupang's food delivery service and is rapidly growing as a delivery service in South Korea. Since its remarkable entry into the domestic delivery market in 2019, Coupang Eats has once again astonished the world with its 'Unlimited Free Delivery' initiative in 2024. This reflects our relentless efforts to provide the best delivery experience for our customers.The innovations we have introduced so far are just the beginning. We will continue to challenge ourselves toward a better future where everyone can enjoy better meals. Coupang Eats offers opportunities to enhance the capabilities of its members. If you want to grow the business alongside experts in various fields, join Coupang Eats now.Job DescriptionThis position is responsible for planning and executing key programs to accelerate brand sales and growth within the Coupang Eats organization. The Sr. Program Manager goes beyond mere operations, leveraging data-driven insights to enhance sales productivity and lead improvements in brand partner performance through strategic decision-making. The role involves designing actionable strategies that operate effectively in sales environments and structuring them into scalable systems, processes, and dashboards.

About Coupang Eats Coupang Eats is a dynamic food delivery service and the fastest-growing delivery platform in South Korea. Launched in 2019, it has revolutionized the domestic delivery industry, recently surprising the world once more with its 'Unlimited Free Delivery' service in 2024. We continuously strive to provide the best delivery experience to our customers, and our innovations are just the beginning. Our mission is to ensure that everyone asks themselves, 'How did I live without Coupang Eats?' as we challenge ourselves towards a better future. At Coupang Eats, we offer opportunities for individuals to elevate their capabilities. If you wish to grow the business alongside experts from various fields, we invite you to join our team. Position Overview We are looking for a talented Product Manager to oversee our operations in the Japanese market. This role is both exciting and challenging as you will collaborate with world-class product managers, engineers, scientists, and business stakeholders to co-create key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build crucial components of a new on-demand logistics network that can offer a broader customer base across thousands of stores. This network will include a nationwide team of delivery personnel. You will work with operational partners to establish best practices and transform feedback into actionable features.

Company OverviewCoupang's fintech division is pioneering innovative financial service solutions that cater to both consumers and sellers. Our mission is to provide an exceptional payment and financial service experience for everyone using Coupang, including customers purchasing on Coupang.com and Coupang Eats, sellers in our open market, and merchants on Coupang Eats.With cutting-edge technology, Coupang Pay develops financial solutions such as one-touch payment services to meet the needs of our customers in South Korea and Taiwan. We are rapidly expanding our WOW credit card, which offers industry-leading rewards in the lending sector. To support the growth of sellers on Coupang, we are utilizing Korea's first Banking as a Service (BaaS) capabilities to create diverse liquidity options.If you want to gain extensive experience in the fintech sector, combining finance and technology, join Coupang Pay. We aim to reduce the time customers spend at checkout, allowing them more time to enjoy shopping for their favorite products.

About Coupang At Coupang, we strive to astonish our customers. Our mission is to make shopping, dining, and living simpler than ever, and we take pride in transforming the multi-billion-dollar e-commerce landscape from the ground up. As one of the fastest-growing commerce companies, we have built a reputation as a dominant and dependable player in South Korean commerce. We combine the dynamic spirit of a startup with the robust resources of a global public company, enabling rapid growth and the launch of innovative services. Our entrepreneurial culture fosters an environment rich with opportunities for new initiatives and innovations. At Coupang, you will witness personal and professional growth as you collaborate with colleagues who are equally bold and ambitious. Join us as we redefine the future of commerce, breaking traditional boundaries to deliver exceptional customer experiences in an increasingly interconnected world.

About the CompanyCoupang exists to create customer delight. When customers inquire, 'How did I live without Coupang?', we know we have fulfilled our mission. With an unwavering commitment to enhance the ease of shopping, dining, and everyday life, Coupang is leading a multi-billion dollar innovation in the e-commerce sector. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce industry and built customer trust.Coupang proudly identifies as a globally listed company rooted in startup culture. This allows us to maintain the agility from our founding days while continuously launching new services and expanding our business. Every employee at Coupang is empowered with the entrepreneurial spirit to drive innovation and initiatives. The boldness to dive into work and achieve results is the essence of how we operate at Coupang. Here, you will witness growth in yourself, your colleagues, your team, and the entire company every day.Every member of our team is genuinely committed to shaping the future of commerce. We tackle customer challenges, defy traditional notions, and push the boundaries of what is feasible. If you seek an incredible work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.Organizational/Role OverviewThe Coupang Eats SAM team is a Revenue Owner organization responsible for the growth of major F&B brands. This position involves managing the growth of brand GMV and advertising revenue, leading end-to-end from business strategy formulation to execution. You will analyze operational efficiency, exposure/conversion performance, and advertising effectiveness comprehensively to design long-term growth for the brand. Additionally, you will collaborate with internal stakeholders to establish and execute data-driven business directions.

About Coupang Coupang is dedicated to delivering memorable experiences for customers. When shoppers wonder how they managed before Coupang, the team knows its mission is on track. The company’s focus on improving shopping and dining has helped it become a leader in South Korea’s e-commerce sector, building strong customer trust along the way. As a publicly listed company, Coupang combines global reach with the energy of a startup. The business continues to grow by launching new services and expanding into new areas. Employees are encouraged to act with initiative, think creatively, and bring new ideas to life. At Coupang, people tackle challenges directly and work together to achieve results.

Coupang Eats Sales Strategy[쿠팡] 이츠 광고 세일즈 전략 및 운영 팀장 (경력)Company OverviewCoupang exists to deliver customer delight. When our customers say, "How did I live without Coupang?", we know we have fulfilled our mission.As a publicly traded company with a startup culture, Coupang maintains its agility since inception and continues to grow. Every employee is given the opportunity to drive new innovations, and you will witness continuous growth every day.Team IntroductionThe Coupang Eats Ads Sales team provides various advertising solutions to ensure the continuous growth of the shops and brands featured on Coupang Eats, utilizing data-driven sales strategies.

Director of Site Reliability Engineering – Coupang Pay We seek an experienced leader to join our Site Reliability Engineering (SRE) team at Coupang Pay. In this pivotal role, you will exemplify exceptional operational and engineering excellence, ensuring the scalability and reliability of our FinTech capabilities across our extensive array of applications, platforms, and infrastructure. You will work closely with key stakeholders to define the technical strategy for reliability and lead a talented team of engineers and DBAs to execute this vision. Your ability to recruit and nurture top engineering and operational talent is essential, as is your skill in managing and delivering complex projects with multiple dependencies. As an effective leader and communicator, you will be instrumental in driving our success. Lead and direct a team of skilled engineers and DBAs in the development and management of our production and development environments. Formulate a comprehensive technology strategy focused on availability, resilience, and incident response across our FinTech portfolio. Oversee the Observability Platform and establish best practices for instrumentation, enabling teams to monitor and respond to the health of their applications. Drive the achievement of resilience objectives through rigorous scale and chaos testing. Continuously enhance procedures based on insights gained from real experiences and simulated drills. Establish baseline resilience requirements, instrumentation standards, and operational readiness checkpoints while tracking adherence. Collaborate closely with DevOps and Data teams to provide seamless developer experiences. Recruit, develop, and mentor exceptional individuals in SRE and related domains.

Coupang Eats, part of Coupang Corp., is known for reshaping food delivery in South Korea since its 2019 debut. Based in Seoul, the team recently launched 'Unlimited Free Delivery' in 2024, aiming to make meal delivery more accessible and convenient for everyone. Coupang Corp. is a major e-commerce company with a strong presence in domestic commerce and a reputation for customer-focused innovation. The company blends the agility of its startup roots with the scale of a global public business. Employees are encouraged to take initiative, launch new ideas, and work collaboratively to drive growth. Role overview The Business Development Analyst (Data) role at Coupang Eats focuses on using data to support business growth and improve customer experience. This position offers the chance to work with a team that values innovation, continuous improvement, and bold thinking in the food delivery sector. What you will do Analyze data to identify trends and opportunities in the food delivery market Support business development initiatives with data-driven insights Collaborate with team members from diverse backgrounds Requirements Strong analytical skills and experience working with data Interest in business development and the food delivery industry Ability to work collaboratively and contribute to team growth

Company Overview Coupang exists to deliver exceptional customer experiences. When our customers ask, "How did I live without Coupang?" we know we have fulfilled our mission. Driven by a singular focus on making shopping, dining, and daily life more convenient, Coupang is leading innovation across the multi-billion dollar e-commerce sector. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce market and built strong customer trust. We pride ourselves on being a global publicly listed company with a startup culture, maintaining the agility of our founding days while continuously launching new services and expanding our business. All employees at Coupang are empowered with an entrepreneurial spirit to drive new innovations and initiatives. Our fearless approach to work, where individuals dive in without hesitation to achieve results, is at the core of how we operate. Here, you will witness your growth, your team's growth, and the company's growth every single day. Every Coupang employee is genuinely committed to our mission of shaping the future of commerce. We are dedicated to solving customer problems, challenging traditional notions, and pushing the limits of what is possible. If you desire an always-on, high-tech work experience in a hyper-connected world, join Coupang today.

Job IntroductionAt Coupang, we exist to deliver exceptional customer experiences. When customers ask themselves, "How did I live without Coupang?" we know we've fulfilled our mission. With a relentless dedication to making shopping, dining, and everyday living more convenient, Coupang is driving innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established a unique position in the domestic commerce sector and built a foundation of customer trust.We pride ourselves on being a global publicly listed company rooted in a startup culture. This agility from our founding days drives our continuous launch of new services and business expansion. Every employee at Coupang is given the chance to embrace an entrepreneurial spirit and lead new innovations and initiatives. The audacity to dive headfirst into work and achieve results is at the core of our operational ethos. At Coupang, you will witness daily growth in yourself, your colleagues, your team, and the entire company.All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We tackle customer challenges head-on, defy traditional norms, and push beyond the limits of what’s possible. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang now.Role OverviewThe Coupang Creative Studio produces content that intuitively delivers essential information to customers in various formats, including videos, images, and text. We explore and experiment with advertising videos, promotional content, product photography, selling points, and other effective deliverables, showcasing our creativity and capabilities.Key ResponsibilitiesProduct and lifestyle image capturePhotography for Rocket Delivery (beauty, household items)Mannequin and model photography for fashion productsPhotography for Rocket Fresh (food) productsSupport for in-house and external event photographyVideo clip capture for Rocket Fresh productsQuality check and improvement of captured imagesImage planning and production management utilizing AI

About Coupang Logistics Services (CLS) Coupang Logistics Services (CLS), a subsidiary of Coupang, delivers a full range of logistics solutions across South Korea. Services include parcel delivery, freight transportation, cargo forwarding, warehousing, and cargo classification. Recognized by the Ministry of Land, Infrastructure and Transport as a designated parcel transportation provider, CLS connects customers nationwide through its sorting teams, Coupang Friends delivery staff, and a wide delivery network. The company focuses on rapid, reliable service and continues to refine the customer experience with advanced logistics infrastructure. Role Overview: Human Resources Manager (Inclusion Management Team) The Inclusion Management (IM) team leads recruitment and HR operations for employees with disabilities at CLS. This group shapes hiring strategies, manages the end-to-end recruitment process, and supports employees post-hire. The team also analyzes HR data, offering insights to guide decisions and drive improvements. Their work covers recruitment, placement, HR operations, benefits, and employee relations for this employee group, supporting diversity and sustainable growth within the organization. What You Will Do Disability Recruitment Operations Create and manage job postings for disability recruitment Screen applications and coordinate interview processes Track recruitment timelines and maintain communication with relevant departments Compile and report on hiring outcomes Assist with job analysis and drafting job descriptions Recruitment Data Analysis and Performance Management Monitor key recruitment metrics such as application, acceptance, and fill rates Organize and interpret recruitment data to identify actionable insights Report on recruitment performance with clear, logical explanations Recommend data-driven improvements to recruitment processes General Recruitment Operations Support Maintain recruitment process standards Organize recruitment documentation and workflows Support the management and operation of recruitment channels Work closely with other departments to ensure smooth operations HR Operations and Systems Management for Employees with Disabilities Assist with HR management and daily operations for employees with disabilities Support implementation of systems that promote job security and stability Review and organize HR standards and operational processes Help organize and review HR data for ongoing system improvements Location: Seoul, South Korea

About the Company Coupang exists to deliver an exceptional customer experience. We strive to make every shopping and dining experience seamless for our customers. Our mission is realized when customers ask themselves, 'How did I ever live without Coupang?' As one of the fastest-growing e-commerce companies globally, we lead innovations across the multi-billion dollar industry. We take pride in our startup culture as a large, publicly listed company. This agility drives our continuous growth and the relentless launch of new services. Every Coupang employee is empowered to embody an entrepreneurial spirit, driving innovation and initiatives that enhance our offerings. Our boldness to dive into work and achieve results embodies the essence of how we operate.

About the CompanyCoupang exists to create customer delight. We know we are achieving our mission when customers ask, 'How did I live without Coupang?' With relentless dedication to making shopping, dining, and everyday life easier for our customers, Coupang is leading innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established an unrivaled position in the domestic market, earning our customers' trust.We take pride in being a global publicly listed company rooted in startup culture. This agility from our founding days fuels our continuous service launches and business expansion. Every employee at Coupang is given the opportunity to embody an entrepreneurial spirit, driving new innovations and initiatives. The boldness to dive into work and achieve results is at the essence of how we operate.At Coupang, you will witness your growth, along with that of your colleagues, team, and the entire company every day. Our mission to shape the future of commerce is genuine among all our employees. We are committed to solving customer challenges, challenging traditional notions, and pushing beyond achievable limits. If you are looking for an exciting work experience in a high-tech, hyper-connected world, join Coupang now.

Join Our Team!We are seeking a talented Full-stack Engineer to join Coupang Pay, focusing on the development of cutting-edge fintech products. As part of our dynamic team based in Seoul, you will have the opportunity to work on innovative projects that are transforming the financial technology landscape.

Role overview Coupang Eats seeks a Senior Data Analyst to guide strategic decisions and enhance the user experience for its food delivery platform. This role is based in Seoul, South Korea. What you will do Examine complex datasets tied to food delivery operations and customer behavior Generate insights that shape business strategy and drive product improvements Collaborate with cross-functional teams to spot opportunities and address challenges Share findings and ideas that help boost operational efficiency and customer satisfaction Impact Data-driven recommendations from this position influence daily operations and contribute to long-term improvements at Coupang Eats.