Site Reliability Engineer at Toss Payments | Seoul

# Company Overview - The Toss Payments team aims to revolutionize the electronic payment market in South Korea. With the expansion of online and mobile commerce, Toss Payments seeks to provide innovative payment solutions that benefit both businesses and consumers through technological and business model advancements. # Key Responsibilities - Continuously en…

Join Our Team! As a Site Reliability Engineer in the Tech Platform Tribe, you will work as a Server Developer. You'll build and operate effective monitoring systems to proactively detect and rapidly respond to issues. Your role will involve establishing performance testing environments to support service growth and addressing any challenges that arise, while designing solutions to prevent recurrence. Your Responsibilities: Continuously enhance the stability, scalability, availability, and latency of our systems. Improve monitoring systems to facilitate rapid root cause analysis in high-traffic environments. Resolve issues during outages and develop designs and solutions to prevent future occurrences. Establish and conduct performance testing environments to identify improvement points. Identify and improve single points of failure in network, application, open-source, and Kubernetes systems. Experiment with and evaluate various open-source products for potential implementation. We Are Looking For: Experience in Java/Kotlin and Spring Framework development, coupled with strong problem-solving skills. Ability to verify system availability through performance testing and resolve bottlenecks. Deep understanding of Linux and network systems. Experience operating infrastructure based on MSA, Kubernetes, Istio, Redis, Kafka, and ELK. A proactive approach to operating mission-critical services with a strong sense of responsibility. A willingness to embrace change and quickly adapt to new technologies while seeking continuous growth. Resume Submission Tips: Highlight impactful experiences and learning points rather than just listing past roles. Share instances where you proactively identified and resolved issues to enhance service stability. Discuss experiences where you significantly improved operational systems or introduced innovations that enhanced productivity and efficiency. Provide examples of deep analytical work to identify and resolve root causes of issues. Consider how you have designed systems to emphasize efficiency in environments with high or fluctuating traffic.

About the Team You'll JoinThe Server Developer (SRE) is an integral part of the server platform team.Toss typically operates with small, feature-based silo teams comprising planners, designers, and developers. The server platform team is responsible for creating common functionalities and frameworks needed across these silo teams.This year, the server platform team aims to enable quicker and smoother launches of securities services while ensuring their stable operation, with plans to expand many more services in the future.Unlike silo teams, there are no separate planners in the server platform team. Engineers within the team take on the roles of both planners and developers, actively contemplating necessary features, gathering feedback, and determining the direction for development. Responsibilities You Will Have Establishing preventive measures and responding to incidents for stable services.Design and operate response processes to minimize service impact during incidents, ensuring rapid response.Analyze root causes (RCA) of incidents, enhance pre- and post-detection capabilities, and build systems to shorten recovery time and prevent recurrence. Ensuring service visibility and availability.Achieve visibility across infrastructure, networks, and Kubernetes environments, linking it to actual service metrics.Establish SLOs to clearly define problem situations, continuously enhancing the alert system with necessary metrics.Proactively identify potential bottlenecks in components in anticipation of traffic increases and improve structures. Conducting in-depth analysis of issues and identifying root causes.When service disruptions occur, analyze beyond logs, utilizing eBPF, memory, network, and kernel areas for comprehensive root cause analysis.Precisely analyze internal application behavior to provide optimal resource configuration guidelines to developers. Automating operations and developing internal tools.Automate repetitive analytical tasks and identify areas that hinder operational efficiency, developing tools for improvement.Automate testing environments to enhance service reliability and provide easy access for colleagues.

Join our innovative team at Toss Payments as a Data Engineer, where you'll play a crucial role in building and optimizing our data infrastructure. You will work with cutting-edge technologies, collaborating with cross-functional teams to drive data-driven insights and solutions. Your expertise will help us enhance our payment systems and improve user experiences.

Join Toss Payments! Toss Payments strives to understand business challenges and inefficiencies, aiming to provide comprehensive solutions from technology to operations. We are committed to delivering an effortless and convenient service experience for consumers while ensuring a focused environment for merchants. We operate under the principles of autonomy and responsibility, with a strong culture of mutual trust, all aimed at innovating the electronic payment market. We are looking for colleagues who are eager to help shape the future of the payment industry! About Your Future Team The Legal Counsel position is part of the Legal & Compliance team at Toss Payments. This team guides the organization in navigating legal risks, ensuring that we safely reach our goals by identifying, mitigating, or circumventing these risks. Our team comprises members with diverse backgrounds from financial holding companies, securities firms, IT companies, and major law firms, fostering positive synergy. Rather than joining a fully formed team, you will have the opportunity to play a pivotal role in shaping the team from its early stages. We are looking for an individual to take on responsibilities following our recruitment in 2023. Your Responsibilities Review contractual structures related to transactions between financial institutions and merchants, such as banks and credit card companies. Support responses to various lawsuits, disputes, and complaints that may arise during business operations. Assess compliance risks related to electronic payment businesses, electronic financial operations, and new business initiatives, conducting legal reviews and monitoring compliance with laws and internal regulations. Respond to data requests and inquiries from regulatory bodies such as the Financial Supervisory Service, facilitating smooth communication with supervisory agencies and handling reporting obligations as required by relevant laws. Contribute to Toss Payments' growth by examining payment business models (PG, VAN) and collaborating with team members to ensure compliance with requirements. Provide legal advisory services for new businesses and the overall operation of services, understanding Toss Payments' business structure. Draft and review contracts necessary for various operations to support achieving business objectives. Who We’re Looking For A qualified candidate who has at least 3 years of experience as a corporate lawyer or in-house counsel. Experience reviewing fintech and financial regulations, such as the Electronic Financial Transactions Act, Specialized Credit Finance Business Act, and related laws. Background as in-house counsel at IT/fintech firms or experience in corporate legal advisory work at law firms specializing in financial companies. Experience dealing with regulatory agencies and engaging in public relations with authorities like the Financial Supervisory Service and Financial Services Commission is preferred. Desirable qualifications include expertise in IT, information processing systems, information security, or related academic backgrounds. Experience with new business evaluations, such as regulatory sandboxes or acquiring new licenses, is a plus.

Welcome to Toss PaymentsToss Payments is committed to understanding the challenges and inefficiencies businesses face, aiming to provide comprehensive solutions across technology and operations. Our goal is to deliver a seamless and convenient service experience for consumers while creating an environment where merchants can focus solely on their business.We work under the principle of 'innovating the electronic payment market', fostering a culture of mutual trust and collaboration. We are looking for colleagues who are eager to help shape the future of the payment industry!About the Team You Will JoinThe Frontend Developer position at Toss Payments is part of both the product team and the frontend chapter. Within the product team, you will collaborate with Product Managers, Product Designers, Server Developers, and fellow Frontend Developers to tackle complex projects in the payment domain, creating sustainable and high-quality services over time. You will have the opportunity to refine and specify the products that leverage your strengths during the interview process.The frontend chapter operates like a cohesive team! We hold regular chapter meetings and share new technology topics or development insights during 'Lightning Talks.' Participate in mob programming, interface design reviews, and various challenges that encourage continuous growth!This year, the frontend chapter aims to scale significantly to support the smooth operation of Toss's growing business.What We Have Accomplished So FarWe developed the payment widget to enable anyone to easily create their desired payment experience after thorough consideration.We designed and applied an intuitive and scalable payment SDK architecture that meets numerous requirements.We are enhancing dashboards and admin products to effectively address the complex policies and management elements from merchant contracts to payments and settlements.Beyond product development, we take the lead in reducing various inefficiencies within the company through the establishment of testing automation platforms, design standardization, and sharing development capabilities.Future Challenges We Want to Tackle TogetherWe look forward to crafting products that flexibly accommodate complex requirements. We are already applying technical challenges to effectively manage complexity in the payment domain while maintaining scalability. However, to drive these goals forward, we need more teammates to support us.We aim to completely eliminate accumulated legacy.The long-standing electronic payment market has not been without its technical debt. We are seeking individuals who can analyze areas that are hard to control or manage, rapidly reconfigure them with new technologies, and help create an environment where the business can grow swiftly.Who We Want to Work WithIndividuals who place high value on developer experience.Those who understand and practice the importance of automated testing.Enthusiasts of new technologies and various platforms.Individuals keenly interested in programming languages.Those who find joy in simplifying complex business challenges.Experience We ValueExperience with static type analysis using TypeScript or Flow is a plus.Experience in server-side rendering (SSR) and web app development within mobile applications is a plus.Experience in UI development considering responsive design, web accessibility, and web standards is a plus.Experience in test and deployment automation is a plus.Experience in configuring the operational infrastructure of web services or creating product monitoring systems is a plus.

Join Toss Payments as a Marketing Manager and play a pivotal role in shaping our marketing strategies. You will collaborate with cross-functional teams to design and implement comprehensive marketing campaigns aimed at expanding our market presence. Your creativity and analytical skills will drive innovative solutions that resonate with our target audience.

Join our dynamic team at Toss Payments as a TCP Server Developer. We are looking for a skilled developer who is passionate about building high-performance server applications. You will be working with cutting-edge technologies to ensure seamless communication across our platforms.

# Introducing Toss Payments Toss Payments is dedicated to innovating the electronic payment market, providing merchants with comprehensive solutions from technology to operations, while offering consumers a seamless and user-friendly payment experience. Visit our introduction page: https://introducetosspayments.oopy.io/ # About the Team You'll Join The Account Manager role is part of the Key Account Growth Team within the Toss Payments Sales Tribe. This team is responsible for sales and partnerships related to Toss Payments' electronic payment services, focusing on existing clients, partners, and international payment companies. We aim to grow Toss Payments' business by introducing core payment products, discovering and expanding partnership channels, and enhancing integration of international payment products. # Your Role and Responsibilities Lead, manage, and take responsibility for the entire sales process, including introduction, negotiation, and onboarding of core payment products for existing clients. Engage directly with key decision-makers, from operational staff to executives, during the sales process, driving proposals and decision-making for payment product integration. # Who We Want to Join Us 5+ years of experience in cross-selling and upselling to large and small clients, preferably in a payment gateway (PG) company. Strong problem-definition skills to address various challenges that arise during the client sales process, coupled with flexible thinking to find solutions. Ability to comprehend and clearly explain complex products, policies, and processes. Proven persuasive communication skills, with a history of successful negotiations with clients and internal stakeholders. Experience in technology-based B2B sales is a plus, but not mandatory. # Application Tips Detail your experiences leading client sales and the quantifiable results achieved during that process. If you have experience creating proposals and negotiating with clients, please elaborate on those experiences. # Journey to Join Toss Payments Application submission > Job interview > Cultural fit interview > Reference check > Offer negotiation > Final acceptance and onboarding. A Message for Future Colleagues “Finding growth opportunities through sales and achieving significant success through negotiation and problem-solving is incredibly rewarding.” Having transitioned from a global company to Toss Payments, I now have the autonomy to define my sales deals and tackle challenges without waiting for approvals. If you're looking to find growth opportunities through sales and create significant successes through negotiation and problem-solving, apply for the Account Manager position now!

# Join Our Team- As a KYC Operations Assistant at Toss Payments, you will be part of the Anti-Money Laundering Team.- Our goal is to operate AML processes that reflect the Toss ethos: simple yet highly trusted. We continuously seek ways to enhance the effectiveness and reliability of our processes.# Responsibilities- Review documentation required for customer verification (KYC).- Identify parties that may exploit Toss Payments services for money laundering.- Devise strategies to enhance the effectiveness and reliability of the KYC processes.# We Are Looking For- Individuals with high concentration and perseverance.- Those aspiring to kickstart their careers as AML specialists.- Experience in KYC-related tasks, such as documentation review, is a plus.- Candidates who can commit to at least 6 months are preferred.# Resume Tips- Clearly state your motivation for applying to Toss Payments and the KYC Operations Assistant role.- If you have not handled AML tasks, provide detailed descriptions of your relevant work experience.- If you have experience in AML tasks, please elaborate on your specific responsibilities and achievements.# Important Information- Employment type is on a fixed-term contract basis for 6 months from the start date.- The contract may be extended upon mutual agreement.- Working hours are Monday to Friday, from 10 AM to 7 PM (including a 1-hour break).- Monthly salary is 2,400,000 KRW, which includes weekly allowances and meal expenses.- Employees who complete a contract of more than one month will receive a certificate of completion.# Join Us at Toss- Application Process: Document submission > Job interview > Final acceptance- Application Period: Ongoing recruitment (until positions are filled).

# Join Our Team- As part of the Toss Payments team, you will navigate legal risks in the payment industry, providing guidance to ensure safe and secure achievement of our team's objectives by identifying and mitigating these risks.- You will address various legal matters related to corporate restructuring and other legal issues within the company, ensuring ongoing growth by reviewing and resolving necessary legal concerns.- In the innovative journey of Toss Payments, where we venture into uncharted territories and offer unique services, you will have the opportunity to engage in forward-thinking and groundbreaking legal reviews that are not typically encountered elsewhere.- We strive for a proactive legal team that collaborates from the outset with service organizations, allowing you to experience the growth and development of the company firsthand, unlike traditional risk management roles.- Our legal team comprises members with diverse backgrounds from financial holdings, securities firms, IT companies, law firms, and government bodies, fostering synergy through varied experiences. As Toss Payments is a relatively new organization, you can contribute to building the legal team from its inception rather than merely joining an established one.

Join Toss Payments as a Frontend Developer and be part of a dynamic team that builds user-friendly payment solutions. While we primarily seek candidates with over 4 years of experience, we also welcome passionate developers with at least 3 years of experience to apply for other positions listed in our job postings!About the Team:The Frontend Developer role at Toss functions within a matrix structure, collaborating closely with Product Owners, Designers, Server Developers, and Data Analysts to deliver innovative services and products.The Frontend Chapter operates as a cohesive team, sharing knowledge through regular 'Tech Talk' sessions and engaging in collaborative library development and code reviews.This year, our goal is to scale the Frontend Chapter to meet the growing demands of Toss's business, ensuring smooth operations across our platforms.Your Responsibilities:Develop safe and user-friendly payment interfaces.Create various B2B SaaS products to support merchant businesses.Enhance the frontend development environment with a focus on delivering exceptional user experiences and contribute to the creation of shared libraries like TDS.What We Are Looking For:Proficiency in SPA frameworks such as React, Vue, or Angular.Strong understanding of HTML, CSS, and JavaScript.A keen appreciation for UI/UX principles.Experience with distributed version control systems like Git.Please Highlight These Experiences on Your Resume:Experience with static type analysis in JavaScript using TypeScript or Flow.Familiarity with server-side rendering (SSR) and development of web apps within mobile applications.Experience in UI development considering responsive design, web accessibility, and web standards.Experience with testing and deployment automation.Proficiency in using module bundlers like Webpack.Technologies We Use:Core: React, TypeScript, Next.jsState Management: React-QueryStyling: EmotionPackage Manager: Yarn Berry

Join our dynamic team at Toss Payments as an Inbound Sales Assistant! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for assisting customers with their inquiries, guiding them through our services, and ensuring a seamless experience. If you are passionate about sales and customer service, we want to hear from you!

About the Team You'll Join* As a Cloud Engineer (Cloud Platform Development) at Toss, you will be part of the Cloud Engineering Team, responsible for addressing and resolving issues within the Toss service infrastructure through a Cloud Native approach.* Joining this position means becoming a vital member of the Cloud Engineering Team.* Our goal is to optimize the infrastructure for Toss team members, ensuring a resilient system capable of handling large-scale traffic and preparing for potential failures.Your Responsibilities* Beyond utilizing cloud services, you will design, operate, and enhance them directly.* Analyze the infrastructure from a Cloud Engineer's perspective, providing solutions based on Kubernetes and OpenStack.* Implement features for performance optimization and operational automation of virtual infrastructure.* Develop monitoring, metering, and alerting systems to support the stability and efficiency of services at the virtual infrastructure level.* Adapt and improve open-source software for an in-house environment.* Build technical trust in cloud adoption and provide training and guidance to development and operations teams for seamless cloud utilization.We Want to Work With Someone Who* Is proficient in at least one programming language: Python, Golang, or C.* Understands REST APIs and database transactions.* Has knowledge and experience with OS, network, and storage technologies.* Is passionate about learning new technologies and actively applying them in operational environments.* Has a deep understanding of key OpenStack components such as Nova, Neutron, Cinder, Keystone, and experience in performance optimization.* Has experience in service operation and deployment using Kubernetes.A Note for Potential Colleagues"You will have the opportunity to experience cloud platform serving based on the latest trends of CI/CD and TDD."* Our team does not just 'write code.' We lead from problem recognition to infrastructure architecting, allowing you to experience the entire process of feature development, operation, and deployment automation. We constantly experiment with and apply new technologies, aiming for the highest level of operational automation and testing environments.* If you want to experience everything about cloud-native, discover a new career as an infrastructure developer, or are eager to learn more about infrastructure technology, we welcome you!

Join Our Data Platform Team!As a Data Engineer at Toss, you will be part of our Data Platform Team.The team consists of Data Engineers and Data Analytics Engineers.We are responsible for building platforms and data pipelines essential for analyzing the services provided by Toss.Your ResponsibilitiesDevelop and operate OLAP (Online Analytical Processing) based data pipelines.Design and optimize systems for reliable operation of large-scale data analysis and real-time/batch data pipelines.Develop and manage batch and streaming pipelines to load various types of data generated at Toss.Continuously improve data models and processing logic based on service requirements.We Are Looking For Candidates Who HaveExperience operating services in a Kubernetes (K8s) based environment.Experience in designing and operating data streaming pipelines using Kafka and Kafka Connect.Experience in processing large volumes of data using Apache Spark (Batch/Structured Streaming).Additional Skills That Would Be a PlusExperience in operating and tuning MPP/OLAP engines like StarRocks or ClickHouse.Experience in building Data Lakehouses using Open Table Formats such as Apache Iceberg, Hudi, or Delta Lake.Experience in real-time data processing using streaming frameworks like Kafka Streams or Apache Flink.Experience in designing and operating ETL pipelines based on Airflow.Your Journey to Join TossApplication Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Offer

The Network Engineer role at Toss is part of the Infra Engineering Tribe in Seoul. This team collaborates with System Engineers and InfraOps Engineers to deliver infrastructure that keeps Toss services reliable, fast, and secure. The work supports Toss’s mission to advance financial technology and innovation. Role overview Build and manage network infrastructure for a range of Toss services. Develop and operate monitoring systems to ensure smooth network operations. Optimize network performance, addressing issues to maintain high service quality. Requirements Less than 5 years of experience in network construction. Strong understanding and hands-on experience with L2/L3 data center networks. Demonstrated initiative to improve networks and expand technical skills. Familiarity with TCP/IP and troubleshooting based on it is preferred. Experience working with others to identify and resolve network issues is valued. Experience with IPSEC VPN and L4 (SLB) is a plus. Knowledge of traffic or log monitoring using open source tools is advantageous. Resume tips Describe two memorable cases where technical issues were resolved, such as optimizations or bug fixes. Highlight project contributions, specifying your role, the technology stack, and improvements made before and after your involvement. Hiring process Application submission Job interview Cultural fit interview Reference check Salary negotiation Final acceptance and onboarding

Join Our Dynamic Team As a DevOps Engineer at Toss Securities, you will be an integral part of our DevOps & SRE team. You will innovate the deployment process by applying various technologies and tools, enabling developers to deploy services with ease. In the event of system failures, you will derive intuitive metrics to identify root causes, ensuring all developers can respond swiftly to incidents. Utilizing Kubernetes and the Cloud Native ecosystem, you will enhance large-scale systems to their fullest potential. Your Responsibilities Will Include Previously focused on improving operational experience, we are now dedicated to eliminating fatigue and inefficiencies in the development experience. You will manage monitoring, incident response, and troubleshooting tasks, continuously analyzing developer experiences and overseeing the development and operational enhancements. We Are Looking For Candidates Who Have relevant experience in container orchestration, as it is a primary responsibility of this position. Possess experience in network troubleshooting, as this is a challenging aspect of the role. Can automate engineering experiences or create tools for improvements within their current organization. Thrive in a collaborative environment where teamwork is key, and can identify and eliminate inefficient processes based on their engineering experiences. Resume Recommendations Outline your experience managing infrastructure based on Kubernetes + Istio. Detail your experience building and operating metric systems in large-scale distributed environments. Include your experience in operating services based on container orchestration and CI/CD servers. Mention your experience with AWS cloud services. Technologies Used at Toss Securities Kotlin, Java, Gradle Netty, Spring MVC, Spring Webflux, Spring Boot, Spring Cloud Gateway, Spring Cloud Config JPA/Hibernate, MySQL, MongoDB, Hadoop, Redis, Memcached, Zookeeper Kubernetes + Istio, HAProxy, Nginx GoCD, ArgoCD, Consul, Vault, Git, Docker, Spinnaker, Jenkins, Ceph, Harbor Kafka, ELK, Prometheus + Thanos, InfluxData, Grafana

Join Toss Careers as a Software Engineer and be part of a dynamic team dedicated to innovation and excellence in technology. We are looking for talented individuals who are passionate about coding and eager to tackle exciting challenges in the tech landscape. This is an excellent opportunity to contribute to transformative projects that make a real impact.

About the Team You'll Join- As a Payment Software Engineer at Toss, you'll be part of the Device Team, collaborating with Device Owners, Device Software Engineers, Embedded Software Quality Engineers, and Hardware Engineers.- The Device Team is at the forefront of revolutionizing the offline payment industry, crafting innovative changes in the payment ecosystem.- You will work alongside Business Development Managers, Purchasing Managers, Android/Server Developers, and others to successfully launch top-tier payment devices.Your Responsibilities- Develop payment applications across multiple OS environments (Android, Windows, Linux, RTOS).- Specialize in card data processing tailored for VAN companies and develop communication protocols.- Conduct security certifications in compliance with credit card associations.- Develop and certify EMV, Tmoney, and Weezle applications.- Work on NFC feature development and Apple Pay integration and certification.Who We’re Looking For- We seek an individual with over 5 years of experience in payment domain development using C and C++.- Experience in developing payment module firmware or applications is a strong plus.- Familiarity with credit card security certification or EMV certification is highly desirable.- Experience in developing Vcat or DLL for POS systems would be advantageous.Your Journey with Toss- Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.A Note for Potential Colleagues"You can be part of realizing a dream!"- I am currently developing payment software at Toss. If you're eager to experience the thrill of developing hardware products, this is the place for you.- If you've ever seen a Toss terminal, you've witnessed the process of our dreams coming to life.- At Toss, you will focus on development amidst passionate teammates and a unique culture, allowing you to challenge new frontiers.

Join Our Dynamic TeamThe Data Engineer (AI) position is part of the AI Data Platform Team at Toss Securities.The AI Data Platform Team comprises Data Engineers, Machine Learning Engineers, Server Engineers, and Product Operation Managers, fostering collaboration across various roles.Our mission is to develop a unique data moat for Toss Securities through the integration of diverse securities domain data and AI technologies, providing essential insights for investors.We utilize external LLMs and conduct training and evaluation of our internally developed models while leveraging various data platform technologies.Your ResponsibilitiesProactively identify and lead projects to solve business challenges at Toss Securities, overseeing the entire process from data architecture design to development and operation.Build and manage a securities data platform that integrates, processes, and serves global market data.Establish and maintain a knowledge graph platform for real-time domain data.Create and operate data pipelines that underpin AI service products.Develop and manage a feature store for personalized recommendation services in real-time.Ensure data integrity by designing, developing, and operating data quality verification and monitoring systems.We Seek Candidates WhoHave over 5 years of experience in data engineering.Can comprehend requirements and analyze technical trade-offs to determine the optimal data architecture in a given environment.Possess a solid understanding and experience in large-scale distributed processing and data platforms.Have experience sharing knowledge with peers and junior engineers, contributing to the technical growth of the entire team.Are interested in leveraging AI beyond mere tools, understanding its principles to innovate engineering productivity.Can coordinate with colleagues across various functions and provide constructive feedback.Are eager to take on new challenges and proactively learn and grow.Preferred ExperiencesExperience with Kafka-based stream processing and large-scale distributed data processing (Hadoop/ClickHouse/ElasticSearch).Experience building and operating data pipelines using Airflow, Docker, and Kubernetes.Experience in monitoring and managing data integrity and quality.Stay up-to-date with the latest trends in AI/data technologies and have an interest in automation and productivity enhancement.