Senior Customer Experience Representative

At Slice, we believe in empowering local pizzerias with the same technological advantages as major franchises, all while preserving their unique identities. Founded by Ilir Sela, Slice has evolved from our family pizzerias to a platform that now supports tens of thousands of restaurants. Our mission is to equip restaurant owners with the tools they need to b…

Join Slice, where we believe that local pizzerias should have access to the same advantages as major franchises while maintaining their independence. Founded by Ilir Sela, Slice started with his family's pizzerias and has since empowered tens of thousands of restaurants to deliver exceptional service to their digitally savvy customers. We are expanding our team to further our mission, and we want you to be a part of it!Your Mission:As a Customer Experience Representative at Slice, you will play a vital role in supporting our restaurant partners by optimizing their internal operations, allowing them to focus on what they do best—creating and delivering delicious food. You will engage with restaurant owners and their customers through inbound and outbound phone interactions.Your Responsibilities:In this role, you will manage phone orders, troubleshoot common issues, and ensure accurate documentation within Slice systems. Your primary goal will be to deliver a speedy, dependable, and high-quality customer experience while supporting our partners through your attention to detail, efficiency, and strong operational discipline. You will independently resolve standard scenarios, appropriately escalate issues, and meet performance expectations regarding quality and productivity.Your Team:As part of our dynamic team, you will handle various support interactions and incoming phone orders with accuracy and efficiency while meeting service level expectations. You will document all interactions thoroughly, including notes, tagging, and outcomes, while identifying when to escalate matters for faster resolutions. Collaboration with your peers, Team Leads, and senior members will be essential to ensure consistency and excellence across the team. You will also be expected to support your teammates during busy periods while maintaining high standards for quality assurance and productivity.Important Details:This is a full-time, on-site position requiring 40 hours of work per week. Each shift lasts 8 hours and is scheduled during the evening or night (2nd and 3rd shifts), specifically between 4 PM and 7 AM.

Founded by Ilir Sela, Slice is driven by the mission to empower local pizzerias, ensuring they have access to the same advantages as large franchises while maintaining their independence. From humble beginnings with family-owned pizzerias, Slice has grown to support tens of thousands of restaurants, providing them with cutting-edge technology, essential services, and the collective strength needed to thrive in a digital marketplace. As we continue to expand, we are looking for passionate individuals to join us on this exciting journey. Your Mission: As the Customer Experience Team Lead, you will play a pivotal role in enhancing our restaurant partners' operations, enabling them to concentrate on their core passion—creating and delivering outstanding food. You and your team will manage inbound and outbound communications, ensuring seamless support for both our restaurant partners and their customers. Your Responsibilities: In this leadership position, you will guide your team in efficiently handling incoming calls, processing orders, and utilizing internal systems to guarantee precise and timely order relay to our partners. Your ultimate goal will be to inspire your team to surpass performance benchmarks while delivering exceptional service to a diverse clientele. This is a unique opportunity to make a significant impact in a vibrant and fast-paced environment. Your Team: You will work closely with colleagues, senior team members, and phone associates to maintain consistent execution across the team. You will provide support during busy periods, ensuring adherence to performance standards related to quality, productivity, and minimizing errors. Important Information:This is a full-time, on-site position (40 hours/week). Each shift lasts 8 hours and occurs during evenings or nights (2nd and 3rd shifts), scheduled between 4 PM and 7 AM.

At Slice, we empower local pizzerias to thrive by providing the innovative technology and services they need to compete with major franchises while maintaining their independence. Founded by Ilir Sela, Slice began with a vision to support local restaurant owners, and today, we serve tens of thousands of restaurants, enabling them to enhance their service to digitally-savvy customers. As we continue to grow, we are looking for talented individuals who are passionate about customer experience to join our mission. Your MissionAs our Customer Experience Manager, you will play a crucial role in enhancing the operational efficiency of our restaurant partners, allowing them to focus on what they do best: crafting and delivering exceptional food. Your responsibilities will include delivering reliable service, driving customer engagement, and leading initiatives that foster growth. You will focus on achieving service level targets, maintaining the health of district shops, ensuring consistency across locations, reducing churn, and enhancing the overall customer experience. Your RoleThis position requires an individual with strong leadership skills and a commitment to performance and consistency across multiple sites and regions. You will lead teams of supervisors and managers, drive operational outcomes, and enhance quality, training, and people development. You will be accountable for key performance indicators (KPIs) within your assigned regions, including service levels, answer rates, quality assurance, error rates, and shop churn. Your role also involves overseeing capacity planning and workforce strategies, including hiring and optimizing routing efficiency. Through data-driven insights, you will create actionable plans to improve speed, accuracy, and the overall customer experience.Please note that this is a full-time, on-site position with working hours from 4 PM to 12 AM. Your TeamYou will oversee and mentor supervisors and people managers, setting clear goals and providing performance management. Collaborating with various departments such as Training, Quality Assurance, and Data, you will work to reduce churn and improve the overall customer experience.

Role Overview Slice is hiring a Customer Support Representative in Debar, Ohrid, or Skopje. This position serves as the first point of contact for clients, handling questions and supporting users throughout their experience with Slice products. The role focuses on helping customers resolve issues and making sure each interaction is smooth and positive. What You Will Do Respond to client inquiries and provide clear, helpful answers Assist customers with product-related questions and troubleshoot problems Work to resolve issues efficiently while maintaining a friendly, professional tone Communicate with empathy and attention to detail Support customers to ensure their experience with Slice is satisfying Location This role is based in Debar, Ohrid, or Skopje.

About Printec For over three decades, Printec has developed transaction technology solutions that help businesses across Central and Eastern Europe connect with their customers. Our offerings include click & collect parcel delivery, digital onboarding, and electronic signature services. We focus on making digital transactions safer, faster, and more convenient, while supporting regulatory compliance and operational efficiency. Interested in how Printec shapes everyday transactions? Watch our video for a closer look at our solutions. Role Overview: Customer Service Technician Printec is hiring a Customer Service Technician in Skopje, Greater Skopje, North Macedonia. This role combines technical know-how with a strong focus on customer care. The technician will provide post-sale support and help build positive, long-term relationships with clients. What You Will Do Deliver technical support to customers after the sale Address client issues and resolve them efficiently Maintain high standards of customer service in every interaction Contribute to ongoing client satisfaction and retention What We Look For Technical background relevant to the position Strong customer orientation and communication skills Ability to build and maintain client relationships

About Us:SupportYourApp stands as a recognized leader in Intelligent Support-as-a-Service, collaborating with top tech firms and industry trailblazers such as MasterCard, Calm, and MacPaw since 2010. With a global footprint across 30+ countries, we provide secure and efficient customer and technical support in 60 languages, catering to a variety of industries. Imagine being part of an innovative team that drives success in SaaS, software, and hardware solutions!We invite you to join our vibrant community as a Customer Success Specialist, where you can flourish in a multicultural and multilingual setting while working from the comfort of your home. Here, you will have the chance to develop new skills and achieve ambitious goals through our People First management philosophy. Are you ready to embrace this opportunity?Your Responsibilities:Facilitate eBL onboarding, training, and ongoing client support post-contract signing.Guide users through complete eBL workflows, ensuring adherence to operational protocols.Provide operational and functional support to agricultural trading firms, vessel carriers, banks, and agents.Maintain active communication with clients across various regions and solicit feedback for continuous improvement.Address first-line eBL issues, conduct triage, and escalate matters as necessary.Develop and sustain user guides, knowledge base articles, and troubleshooting documentation.Possess an in-depth understanding of client solutions to meet established KPIs.

Join the Printec Team!Printec is a pioneering force in customer transaction technologies across Central and Eastern Europe, providing innovative solutions that transform the way transactions are conducted, ensuring ease and security for over 35 years.Our offerings range from automated parcel delivery systems to digital onboarding and electronic signature solutions, all aimed at enhancing the safety, speed, and simplicity of digital transactions. By leveraging our technology, businesses can elevate customer experiences while achieving operational efficiency and compliance with regulations.Did you know Printec is integral to your daily transactions?Discover our solutions by watching the video.We are currently looking for a Senior Systems Engineer specializing in ATMs to join our Skopje operations. In this role, you will be responsible for ensuring the efficient operation, maintenance, and security of our automated teller machines (ATMs). A strong background in ATM and PC software, networking, ATM security protocols, and electronic journal analysis is essential. The successful candidate will collaborate with clients and internal teams to provide technical support and implement solutions that guarantee optimal ATM performance.

Senior DevOps Engineer At DEPT®, we are a Growth Invention company dedicated to propelling the world’s most ambitious brands toward rapid growth. Positioned at the crossroads of technology and marketing, our team of over 4,000 specialists offers innovative growth solutions across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client portfolio includes industry giants like Google, Lufthansa, Meta, eBay, and OpenAI. Since 2021, we have proudly held B Corp and Climate Neutral certifications. JOB PURPOSE This position is integral to our Technology business unit, where a diverse and talented team collaborates across disciplines. We leverage our proficiency in developing cutting-edge technical solutions alongside our design expertise to deliver compelling digital experiences that foster enduring client relationships with brands like Microsoft, Samsung, Panasonic, JBL, and Adidas. We seek a DevOps Engineer adept at creating optimal cloud platforms for our clients and maintaining existing solutions efficiently. The ideal candidate will be agile, capable of rapidly adjusting to new challenges, and proficient in establishing automated workflows to enhance team productivity. As a DevOps Engineer, you'll collaborate with colleagues to identify the best solutions, translating them independently into outstanding results. Your responsibilities will include building advanced cloud platforms and configuring CI/CD pipelines, working closely with Site Reliability Engineering (SRE) teams to ensure smooth operational handovers. Your goal will be to create long-term simplicity and automation, enabling your team to deliver exceptional quality to our clients. As technology evolves, we welcome someone eager to explore and experiment with new techniques. WHAT YOU’LL DO Manage a complex, in-production legacy system with minimal documentation. Contribute to three key areas of work: Modernizing platforms to serverless architecture. Standardizing security protocols and managing vulnerabilities. Implementing monitoring standardization. Collaborate closely with the broader team, including developers and operations, to facilitate effective communication and a seamless transition. Independently troubleshoot and resolve technical issues that may arise during the transition. Design and implement an automation and deployment system.

About the Role DEPT® is growing in the DACH region and looking for a Senior Project Manager to guide digital projects for clients across Skopje, Budapest, and Zagreb. This role focuses on delivering technology-driven solutions with a strong emphasis on design and usability. What You Will Do Plan, coordinate, and execute complex online and e-commerce projects, keeping teams on track with established milestones. Manage projects from the proposal phase through delivery, ensuring work stays within deadlines and budget. Act as the main point of contact between internal teams and external stakeholders, clarifying project requirements and expectations. Offer consultative support to clients, approaching challenges proactively and with confidence. Apply expertise in stakeholder management, risk assessment, project controlling, and reporting to keep projects running smoothly. Lead interdisciplinary project teams, maintaining consistent communication across multiple locations.

Join Gerresheimer AG as an Expert Hygiene Specialist, where you will play a pivotal role in ensuring the highest standards of hygiene and quality management within our facilities. You will be responsible for overseeing hygiene protocols, implementing best practices, and ensuring compliance with industry regulations.

Join Slice, a fast-growing technology company founded by Ilir Sela, which is dedicated to empowering local pizzerias by offering them the same advantages as major franchises while preserving their independence. With our roots in family-owned pizzerias, we are committed to providing tens of thousands of restaurants with innovative technology and services to meet the demands of digitally savvy customers.This is an exciting opportunity for you to become part of our mission as an Account Manager. In this role, you will enhance our restaurant partners' online presence and foster long-term relationships with them.

Are you a motivated and enthusiastic individual looking for a rewarding career? Mello Group is seeking a skilled Телефонски оператор to join our dynamic team. In this role, you will be responsible for managing customer calls across three shifts, ensuring exceptional service and support.This is a fantastic opportunity to develop your communication skills and grow within a supportive environment.

Role overview Slice helps local pizzerias thrive by offering technology and services that level the playing field with large franchises. Originally a family-run business, Slice now partners with tens of thousands of independent restaurants. The team values people who care about supporting small businesses and are committed to customer success as the company expands. What you will do Guide new partners through their first 30 days on the Slice platform, making sure onboarding goes smoothly. Train shop owners and their teams, sharing best practices so they can get the most out of Slice’s solutions. Provide proactive support, address early challenges, and set up partners for long-term retention. Work with Sales to spot opportunities for further engagement through additional products and services. Help position Slice as a trusted technology partner by encouraging adoption and customer satisfaction. Team collaboration Work closely with sales and post-sales teams to support product sales and adoption. Partner with the Implementation group to improve operational efficiency and reduce customer churn. Take part in testing new initiatives with operations, marketing, and product teams, contributing to ongoing improvement. Support revenue growth by delivering a seamless onboarding experience and comprehensive support to new shops. Requirements Customer-focused mindset and readiness to oversee the implementation journey for new partners, especially during their first month. Vision and commitment to building strong relationships with small business owners. Location This role is based in Skopje or Ohrid, North Macedonia.