Customer Support Specialist at devexperts | Sofia

Join Our Team as a Customer Support Specialist!At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retai…

Join our talented team at devexperts as a Backend Engineer, where you'll play a pivotal role in developing cutting-edge software solutions. Your expertise in backend technologies will help us enhance our products and provide exceptional service to our clients.

Join our dynamic team at devexperts as a Business Analyst, where your analytical skills will drive impactful solutions in our client projects. You'll collaborate with cross-functional teams to gather requirements, analyze data, and recommend enhancements to optimize business processes. If you are passionate about utilizing data to inform strategic decisions and eager to work in a fast-paced environment, we would love to hear from you!

Join devexperts as a Senior Systems/Networks Engineer (Tier 3) where you will play a crucial role in managing and optimizing our network and systems infrastructure. You will be responsible for troubleshooting complex issues, implementing scalable solutions, and collaborating with cross-functional teams to enhance system performance and reliability.

Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications. Role overview The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure customers can use Devexperts’ products without interruption. What you will do Respond to customer inquiries about application functionality Troubleshoot technical problems as they arise Assist clients in navigating and using Devexperts’ software Requirements Interest in technical support and problem solving Strong communication skills Ability to work onsite in Sofia

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

Join our dynamic team at Eightcap as a Customer Support Specialist where you will play a vital role in enhancing customer satisfaction and retention. You will be responsible for addressing customer inquiries, providing timely solutions, and ensuring a seamless experience.As a Customer Support Specialist, you will engage with clients through various channels, assist with account-related issues, and promote our products and services. Your exceptional communication skills and problem-solving abilities will be key in ensuring our customers feel valued and supported.

Join our dynamic Information Security Team at Devexperts as an Application Security Engineer. In this pivotal role, you will collaborate with software development teams, product owners, and other stakeholders to establish, implement, and uphold rigorous security practices throughout the software development lifecycle (SDLC).Your primary responsibilities will include identifying and mitigating security vulnerabilities across applications, systems, and APIs. You will ensure that secure coding practices are followed and assist in maintaining compliance with key security standards such as OWASP Top 10, NIST, and ISO/IEC 27001.This position is critical in enhancing our organization's security posture, advocating for security best practices, and safeguarding the integrity of our software applications.Key Responsibilities:Conduct regular security assessments of applications, including code reviews, static/dynamic analysis, and penetration testing.Collaborate with development teams to design and integrate security controls into the SDLC.Lead efforts to identify and remediate security vulnerabilities in applications, APIs, and third-party services.Provide technical guidance on secure coding practices, threat modeling, and vulnerability management.Enforce security best practices for secure coding, API security, and encryption across application architectures.Stay updated on the latest security threats, vulnerabilities, and trends to proactively mitigate risks.Develop and maintain automated security testing tools and processes for continuous security integration within CI/CD pipelines.Support risk assessments and threat modeling for new and existing applications, prioritizing remediation efforts.Participate in incident response activities related to application security, bringing expertise to investigate and resolve security breaches.Create and deliver security training to developers, fostering a culture of security awareness within teams.Assist in tracking and verifying the resolution of identified vulnerabilities.Ensure compliance with internal security standards and external regulatory requirements (e.g., GDPR, PCI-DSS, HIPAA).Work collaboratively with cross-functional teams, including DevOps and security operations, to ensure a unified approach to application security.

Join Mercier Consultancy as a Slovak-Speaking Support Specialist and be part of our vibrant team in Sofia! This role presents an outstanding opportunity for a driven individual to thrive in a fast-paced environment while enjoying a fully supported relocation package to Sofia.In your role as a Slovak-Speaking Support Specialist, you will serve as the primary contact for our Slovak-speaking clients, delivering expert assistance to guarantee exceptional service. You will collaborate with various departments to address customer inquiries, enhance satisfaction, and foster positive client relationships.Key ResponsibilitiesDeliver top-notch support to Slovak-speaking clients via phone, email, and chat.Efficiently troubleshoot and resolve client inquiries.Accurately document client interactions in our CRM system.Work closely with internal teams to escalate and resolve complex issues.Guide clients in product usage and deliver relevant training as needed.Contribute to the creation of support resources and documentation.Collect and communicate client feedback to enhance service quality and processes.Engage actively in team meetings and continuous improvement initiatives.BenefitsComprehensive relocation support to Sofia, Bulgaria.Opportunity to work within an international and supportive team.Competitive salary and attractive benefits package.Access to professional development and training opportunities.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

As part of our ongoing expansion, we are eager to enhance our relationships with technology professionals by maintaining an open channel for future opportunities and upcoming projects. This is a talent pool opportunity in Bulgaria, where we are currently welcoming spontaneous applications to establish a robust pipeline of skilled QA Engineers for when relevant positions become available.We continuously seek to engage with talented QA Engineers interested in joining our team for potential future roles.Our QA engineers employ the best QA/QAOps practices. We collaborate within multicultural, distributed teams, working alongside developers, business analysts, and product stakeholders in an agile (Scrum/Kanban) environment.Technologies We Work With:While the specific projects and technology stacks may vary, you could work with a range of technologies:Backend technologies -- C#, Java, and APIsFrontend -- React, Angular, and other frameworksMobile -- web and nativeTypical Responsibilities Include:Designing and implementing a comprehensive test strategy,Developing and maintaining effective testing practices,Sharing and promoting knowledge and best practices across the team.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

Role Overview Coface is seeking a Telesales Support Specialist in Sofia. This position focuses on supporting the sales team and strengthening customer relationships by phone. The role plays a key part in customer acquisition and daily sales activities. What You Will Do Communicate with clients by phone to understand their needs Assist the sales team with client outreach and follow-up Support customer acquisition efforts through effective conversations Help ensure clients receive prompt and accurate information Location This role is based in Sofia.

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

Join our dynamic team at Mercier Consultancy as a Bilingual Customer Support Specialist! We are seeking enthusiastic individuals fluent in Albanian to provide exceptional customer service to our clients in Sofia, Bulgaria. This role offers an exciting opportunity to work in a fast-paced environment while utilizing your language skills.As part of our team, you will assist customers with inquiries, resolve issues, and ensure a positive experience. If you are passionate about helping others and are looking for a new adventure, we would love to hear from you!

Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support. Role Overview The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community. Main Responsibilities Provide prompt, professional support to Spanish-speaking players via email, chat, and social media. Investigate and resolve account, gameplay, and technical problems efficiently. Document player interactions and support cases for accurate follow-up. Work with internal teams to address complex issues and improve player satisfaction. Share player feedback with Riot Games development teams to support ongoing improvements. Promote a positive, inclusive gaming environment through empathetic communication. Keep up to date with Riot Games products, updates, and industry news. Location This position is based in Sofia, Bulgaria.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.