Onboarding Manager

Role Overview Playtech is hiring an Onboarding Manager in Sofia. This role focuses on guiding new clients through their first steps with the company, making sure their transition is seamless and well-supported. What You Will Do Oversee the entire onboarding process for new clients Work closely with teams across the business to coordinate onboarding activitie…

Join SumUp, a global FinTech leader committed to empowering small businesses worldwide by simplifying their payment processes and fostering their success. Our mission is to establish the first ever universal card acceptance brand, and we are proud to support small businesses across over 31 countries. If you are eager to be part of an innovative team that prioritizes business partnerships and creativity, this role is perfect for you.As an Onboarding Specialist, you will assist in the verification process for our clients, primarily small to medium-sized European businesses. Your work will play a crucial role in ensuring that SumUp adheres to the highest compliance standards and meets all relevant AML regulations.In this position, you will exclusively support clients via non-voice communication (no phone calls) during flexible daytime hours.

At SumUp, our mission is to enable small businesses around the world by simplifying their payment processes and fostering their success. As a leading global FinTech company, we aspire to create the first truly global card acceptance brand, with small businesses in over 31 countries trusting SumUp for their payment solutions. If you're looking to join a diverse global team focused on partnership and innovation, this role may be the perfect fit for you.As a Bilingual Onboarding Agent, you will play a critical role in supporting the verification process for our clients, primarily small to medium-sized businesses across Europe. The Onboarding team is committed to upholding the highest compliance standards and ensuring adherence to all relevant AML regulations.This position involves providing client support exclusively through non-voice communication (no phone) during flexible daytime hours.

As an IT Audit Manager at Experian, you will play a pivotal role in ensuring the integrity of our information systems and compliance with regulatory standards. You will lead a team of audit professionals in conducting thorough audits, assessing risk management processes, and providing insightful recommendations to enhance our IT governance.Your expertise will help safeguard our data assets and improve our overall operational efficiency. You will collaborate closely with various departments to ensure alignment with industry best practices.

We are seeking a dedicated IT Delivery Manager to spearhead the successful delivery of software projects from inception to completion. Utilize your project management skills to meet project objectives, ensuring both client satisfaction and team success. You will be contributing to a large-scale, high-visibility platform tailored for optimal performance, availability, and scalability, managing a substantial volume of documents within a distributed, cloud-based environment.YOUR ROLE:Oversee project delivery activities in partnership with technical leaders, project teams, and stakeholders.Maintain communication with stakeholders throughout the project lifecycle.Empower your team by fostering engagement, motivation, and personal development among all members.Act as a mentor to cultivate a collaborative, high-performing work environment.Manage team capacity, allocate resources effectively, and facilitate the evolution of team structure over time.Leverage Agile project management tools to plan, organize, and monitor project activities.Collaborate with the team to develop realistic roadmaps and challenge estimates when necessary.Track project and budget progress, ensuring deliverables are completed on schedule and within scope.Ensure documentation aligns with both internal and client standards.Evaluate and manage change requests while maintaining control over project goals and scope.Our roles emphasize in-person collaboration to enhance teamwork, learning, and relationship-building with clients, colleagues, and communities. As an employer, we strive to be flexible to accommodate your specific work/life needs.

Join our team at Experian as a Risk Manager, where you will play a vital role in identifying, analyzing, and mitigating risks that could impact our organization. You will collaborate with various departments to enhance risk management strategies and ensure compliance with regulatory standards.We are looking for a dynamic professional who can navigate complex risk scenarios and contribute to our mission of delivering data-driven insights.

Role overview constructorknowledg seeks a Senior IT Manager in Bulgaria to combine team leadership with direct technical work. The focus centers on Microsoft 365 and Entra ID, supporting both cloud productivity and identity management. This role involves guiding a small IT group while remaining actively engaged in technical projects and operations. What you will do Lead and mentor a team of 2-3 IT professionals, with the possibility to expand the group to 5 as company needs grow. Shape strategy and set direction for Microsoft 365 and Entra ID initiatives. Handle complex technical escalations that require expertise and sound judgment. Collaborate with security, engineering, and business teams to support broader company objectives. Balance leadership responsibilities with hands-on involvement in daily technical operations. Key qualifications Extensive hands-on experience with Microsoft 365 and Entra ID. Proven track record leading and developing small technical teams. Strong problem-solving skills, particularly in managing escalations. Comfort working independently and partnering with other departments. Location This position is based in Bulgaria.

Main Purpose of the Job:The Global Product and Accreditation Manager for Forest Management Certification at SGS will spearhead the growth and development of the Global Forest Management Certification business. This pivotal role encompasses the management of FSC Forest Management accreditation and the oversight of local PEFC FM accreditations, supporting the Global Forestry Team in enhancing our Forest Management initiatives.Reporting Structure:This position reports directly to the Global Head of Forestry and Nature.Responsibilities:Lead the strategic development of the Business Assurance (BA) Forest Management certification, including FSC FM and PEFC FM.Oversee the FSC Forest Management accreditation and manage local PEFC FM accreditations.Ensure effective coordination of accreditation body audits and timely resolution of findings.Address complaints and appeals in line with SGS policies and accreditation standards.Prepare necessary documentation for Advisory Board meetings.Ensure certification competence, including auditor approval and technical sign-off roles.Oversee quality management and performance monitoring of SGS affiliates.Conduct internal technical audits as per the global audit plan.Perform Level 1 (L1) audits within accreditation scopes.Review certification reports for compliance and robust decision-making.Provide technical reviews of Forest Management reports as necessary.Offer timely technical support to SGS affiliates.Maintain comprehensive records as per accreditation requirements.Manage the ongoing accuracy of the FSC database.Ensure adherence to quality and safety standards of the SGS management system.Conduct FSC Forest Management audits as needed.Undertake additional duties as assigned by the direct line manager.Specific Authorities:Stop the use of any safety-hazardous equipment and report issues to higher authorities.Cease work affecting service quality and notify higher authorities.Initiate formal improvement requests for system deviations or identified improvements.

Exciting OpportunityAJW is seeking a dedicated Quality Manager to spearhead regulatory compliance and quality oversight in our Sofia operations. This pivotal role is essential for ensuring that all activities adhere to aviation regulatory standards while fostering a culture of quality, accountability, and continuous improvement throughout the organization. You will play a crucial part in supporting AJW's mission to enhance aviation efficiency by consistently applying quality standards, managing risks, and ensuring operational outputs meet the highest safety and compliance benchmarks.Key ResponsibilitiesEnsure complete compliance with aviation regulatory requirements (e.g., EASA, FAA) across all operations.Serve as the primary liaison for regulatory authorities and external auditors.Plan, manage, and execute internal and external audits, ensuring thorough preparation and follow-up.Oversee the investigation of non-conformities, ensuring comprehensive root cause analysis and effective corrective and preventive actions (CAPA).Monitor and report on quality performance, identifying trends, risks, and opportunities for improvement.Collaborate closely with operational, supply chain, and technical teams to embed regulatory standards into daily activities.Maintain oversight of supplier quality to ensure third-party compliance aligns with regulatory expectations.Ensure all quality documentation, procedures, and records comply with regulatory and auditing standards.Provide guidance and challenge operational teams to uphold quality and compliance standards.Lead and develop quality capabilities within the Sofia operation.

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

Join Experian as an IT Controls Manager focused on Internal Controls over Financial Reporting (ICFR). You will play a crucial role in ensuring robust IT controls, enhancing operational efficiency, and supporting compliance across our organization.

A career that’s the whole package!At Conga, we’ve cultivated a thriving community where our colleagues can excel. Here, you will discover opportunities to innovate and foster growth through both individual and team development, all within an environment that values every voice.Conga streamlines commercial operations, allowing businesses to operate as interconnected, smarter enterprises. By harmonizing the individuals and processes that propel commerce, Conga synchronizes pricing, quoting, contracting, rebates, and communications, ensuring that teams remain aligned and buyers keep progressing. The outcome is reliable decision-making, consistent buyer experiences, and sustainable growth. Over 10,000 clients globally, including more than 50% of the Fortune 100®, rely on Conga when faced with intricate commercial challenges and significant global implications.Our ethos is anchored in the Conga Way, a framework that embodies our values and influences everything from recruitment to decision-making, as well as essential programs such as recognition. Developed with input from our colleagues, the Conga Way is the cornerstone of our vibrant culture.Job Title: Platform Product ManagerLocation: Sofia, BulgariaReports to: Group Product ManagerThe Platform Product Manager at Conga is accountable for the strategy, planning, execution, and delivery of our core platform capabilities—the foundational services that power the entire Conga product suite. You will not only be developing a product; you will be creating the engine upon which other products are built. Here, you will bridge the technical and business realms, ensuring successful integration and performance.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the landscape of trading and investing. Our innovative products are designed to inspire and engage users, allowing them to build wealth effectively.We believe that a culture of excellence and rapid progress is crucial to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the trust and scale we've cultivated in a short span of time.Role OverviewWe are seeking a talented Recruitment Operations Manager to architect and oversee the foundational operations of our recruitment function. This is a unique opportunity to shape the future of our hiring processes from the ground up, including ownership of the technology stack, data management, procedural frameworks, and strategic planning. This role is perfect for a systems thinker who thrives on making impactful architectural choices as we scale our operations.Your ResponsibilitiesWorkflow Analysis & Optimization:Analyze current workflows and create new processes based on foundational principles; implement data-driven enhancements and track KPIs to ensure sustained improvements.Technology Stack Development:Assess, implement, and refine the tools and integrations that power our recruitment function—ATS, CRM, scheduling, sourcing—and manage the data model and integration framework.Performance Reporting & Analytics:Develop key metrics and dashboards that provide recruiters, hiring managers, and leadership with real-time performance insights.Program Management:Lead the operational design and execution of structured programs, establishing scalable processes rather than ad-hoc solutions.AI & Automation Integration:Integrate AI-driven tools across the recruitment workflow; prioritize tools based on measurable outcomes rather than features.QualificationsYou should possess proven experience in managing recruitment operations or a closely related function, demonstrating a strong understanding of operational excellence and innovation.

Join SiteGround as a Product Marketing Manager and drive the success of our innovative products. In this role, you will be responsible for developing and executing marketing strategies that resonate with our target audience, showcasing our unique offerings, and enhancing customer engagement. Collaborate with cross-functional teams to ensure product positioning aligns with market trends and customer needs.As a key player in our marketing department, you will leverage data-driven insights to refine our messaging, identify growth opportunities, and lead product launches. Your creativity and strategic thinking will be essential in adapting our marketing efforts to a rapidly evolving digital landscape.

Exciting OpportunityJoin AJW as a Power-by-the-Hour (PBH) Manager, where you will spearhead the execution and performance of our PBH contracts. This role is pivotal in ensuring compliance with contractual obligations while optimizing costs, service availability, and overall service quality. You will be at the forefront of AJW’s commitment to enhancing aviation efficiency by leveraging data-driven insights, proactive supply chain strategies, and delivering exceptional customer service in long-term aviation support programs.Key ResponsibilitiesOversee comprehensive performance metrics of PBH contracts, focusing on cost management, service delivery, and availability.Establish and maintain strong customer relationships as the main operational representative.Monitor contract profitability through effective cost forecasting and risk management practices.Enhance inventory management strategies to align with PBH demand and usage trends.Conduct thorough analyses of reliability, utilization, and failure trends to guide planning initiatives.Collaborate across departments including supply chain, logistics, and technical teams to ensure seamless contract execution.Identify potential risks and develop comprehensive mitigation plans to uphold service standards.Lead regular contract reviews and performance assessments with both internal and external stakeholders.Ensure adherence to contractual agreements and service level agreements (SLAs).Candidate ProfileProven experience in managing PBH or comparable aviation support contracts.In-depth knowledge of aviation supply chain dynamics and component management.Strong commercial insight with a track record in cost, margin, and risk management.Exceptional analytical skills, including data interpretation, forecasting, and performance evaluation.Experience in stakeholder management, engaging effectively with customers and internal teams.Adept at thriving in a fast-paced, operationally-focused environment.

As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.

Join Playtech as a Business Project Manager and take the lead on exciting projects that drive innovation and efficiency. In this dynamic role, you will oversee project management activities, coordinating with cross-functional teams to ensure successful delivery within set timelines and budgets.Your expertise will be instrumental in identifying project requirements, managing stakeholder expectations, and implementing best practices to enhance project performance. If you are a proactive leader, passionate about project management and looking to make a significant impact, we want to hear from you!

Join Fraser's Group as a Deputy Manager in Sofia, where you will be instrumental in supporting our management team to drive operational excellence and enhance customer satisfaction. In this dynamic role, you will oversee daily operations, ensure adherence to company standards, and contribute to strategic planning and execution.

Join our dynamic team as an On-Demand Account Manager and play a crucial role in enhancing our customer relations and ensuring satisfaction. You will be responsible for managing accounts actively, addressing client needs, and supporting our operational goals.

Join the dynamic team at Louis Dreyfus Company as a Global IT Category Manager. In this pivotal role, you will drive strategic sourcing initiatives across our global IT portfolio. Your expertise will help optimize supplier relationships and ensure alignment with our corporate objectives.Key responsibilities include managing vendor negotiations, developing and implementing category strategies, and collaborating with cross-functional teams to enhance operational efficiency and cost-effectiveness. You will be instrumental in shaping our IT procurement processes and driving value across the organization.