Operational Excellence Specialist

Exciting OpportunityAs an Operational Excellence Specialist at AJW, you will play a crucial role in enhancing the efficiency, reliability, and performance of our global aviation operations. Your primary focus will be on streamlining processes and establishing scalable practices that improve service delivery while optimizing costs.This position involves colla…

Role Overview Experian is looking for a Global Process Excellence & Operations Lead based in Sofia. This role focuses on improving operational efficiency for teams around the world. The position involves close collaboration with cross-functional stakeholders to spot areas for process improvement and to put proven practices into action.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with over 2,000 professionals based across the UK, Europe, North America, Asia, and Australia. The firm works with organizations in sectors such as energy and resources, financial services, government, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa specializes in strategy, transformation, and operational excellence, using technology, data analytics, AI, and digital innovation to support client goals. Clients value Baringa’s collaborative approach and the way teams work closely with them to deliver results. The firm is known for its experts who listen, ask questions, and focus on client success. Baringa’s work includes supporting energy market transformation, updating financial platforms, expanding telecom and digital networks, enabling digital government services, and driving growth in consumer industries. Baringa has been recognized as a Great Place to Work globally. The Financial Times has ranked the firm in 22 categories of its UK Leading Management Consultants rankings, and Forbes has named Baringa one of the World’s Best Management Consulting Firms for four years in a row. Role Overview: Operational Excellence & Process Transformation Consultant Baringa is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join its growing team in Sofia, Bulgaria. What You Will Do Operational Excellence at Baringa means working alongside clients to address complex challenges and build operations that are ready for the future. This role goes beyond process re-engineering. The focus is on integrating AI, Automation, Process Intelligence, and AI-enabled Business Process Management (BPM) to deliver greater operational benefits, speed up transformation, and build lasting capabilities. The work combines Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimization, and Behavioral Change to create measurable impact for clients. What We’re Looking For 5-7+ years of experience in Operational Excellence and Process Intelligence Background in management consulting or a similar client-facing environment Experience applying Lean and Systems Thinking principles Familiarity with AI, Automation, and Process Intelligence tools Strong analytical and problem-solving skills Ability to collaborate with clients and internal teams Location This position is based in Sofia, Bulgaria.

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

Join our dynamic Delivery team in Sofia as a Courier Operations Specialist! In this pivotal role, you will be instrumental in enhancing, scaling, and optimizing our courier fleet, ensuring a seamless experience for our couriers, customers, and restaurant partners.About UsWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing technology companies in Europe and Africa. Our success is attributed to our talented team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to transform cities into spaces for people, not cars, and we need your expertise to help us achieve this vision!About the RoleIn this role, you will collaborate with cross-functional teams and external partners to drive courier acquisition, onboarding, retention, and maintain operational excellence daily. This opportunity allows you to make a significant impact in a rapidly growing, tech-driven environment.

Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.

Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.

WHO WE ARE: From our humble beginnings as a small startup, we have evolved into a global fintech powerhouse, employing over 3000 talented individuals from 80 nationalities across 22 offices on 4 continents. Our growth trajectory is faster and more diverse than ever. WHAT WE DO: Our innovative card readers empower more than 4 million merchants to process payments across 36 countries. We strive to create an environment where small businesses thrive by continuously expanding our suite of products and services. Since launching mPOS in 2012, we have enabled merchants to enhance their connections with their businesses, customers, and peers through our extensive product ecosystem. This includes accounting, online shops, payments, SumUp card and account, P2P transactions, loyalty programs, and comprehensive business analytics—all conveniently accessed in one platform. As a leading global fintech company, our vision is to establish the first-ever global brand for card acceptance. We empower our local, autonomous, cross-functional teams to refine every aspect of our products from conception to execution. About the Team The Processing Acquiring team serves as the backbone of SumUp. We manage intricate integrations with third-party acquirers, payment processors, and global card schemes, ensuring our 'acquiring machine' operates seamlessly. As our ecosystem continues to expand, so does the operational workload associated with maintaining these essential connections. We are excited to introduce a new Product Operations role aimed at fostering clear ownership and structure in operational change management. Your mission will be to oversee and optimize operational changes across our payments ecosystem, guaranteeing the precise and reliable implementation of partner updates, scheme mandates, and compliance requirements. You will report directly to the Product Lead and collaborate with a dynamic cross-functional team of engineers and product managers at our Sofia hub. What You’ll Do Own Operational Change: Serve as the primary accountable owner for all partner-driven updates within the acquiring ecosystem (e.g., file modifications, MCC updates, scheme mandates). Translate Requirements: Decode complex specifications from external partners (including acquirers, Visa, Mastercard) into clear, actionable requirements for Engineering, Operations, and Risk teams. Manage the Intake Process: Establish and maintain a structured approach for tracking and prioritizing incoming operational changes to ensure transparency and predictability. Coordinate Cross-Functionally: Drive synergies across Engineering, Partnership, and other teams to ensure effective implementation of changes.

Join Experian as a GTM Sales Operations and Analytics Specialist in Sofia, where you will play a vital role in driving our go-to-market strategies. You will be responsible for analyzing sales data, developing insights, and optimizing processes to enhance our sales performance.

The Senior Specialist in Media Data Operations at NielsenIQ works at the intersection of data management and media analytics. This role centers on supporting the company's media measurement services by ensuring accurate data handling and efficient processing. Key responsibilities Manage and analyze large sets of media data to support business objectives Collaborate with teams across the organization to maintain data integrity Optimize data processing workflows to improve operational efficiency Collaboration and impact Working with cross-functional colleagues, this position helps deliver strategic insights that inform decision-making and strengthen media measurement offerings. Location This role is based in Sofia.

Genius Sports is at the forefront of the sports technology industry, merging advanced technology with unparalleled live data to revolutionize the sports experience for fans globally. Our mission is to provide immersive, interactive, and personalized experiences that elevate fan engagement. Learn more at geniussports.com.Video Operations Specialist (Sports & Live Streaming)Join our dedicated team where we empower sports leagues and teams to enhance their performance both on and off the field through innovative technology, analytics, and visual insights.We are on the lookout for a passionate and detail-oriented Video Operations Specialist to enhance our dynamic team, committed to delivering top-notch video and streaming services in the sports sector. The ideal candidate will ensure the smooth functioning of tactical video setups while upholding outstanding service standards for our clientele. This role involves collaborating with the Auto-Produced Video department and maintaining our legacy video products that integrate with our data platforms and APIs. The ability to adapt to future requirements is essential.WHAT YOU’LL DO:Review and Configure Video Setups: Conduct thorough evaluations of tactical video setups to ensure optimal pitch coverage, lens, zoom settings, and video/audio quality, while documenting and resolving past connectivity challenges.Confirm Tactical Video Capability: Ensure the system can deliver tactical video from both the main and reverse setups at the installation site.Perform Camera Calibrations: Carry out camera calibrations following established protocols before or during a game, or whenever camera positions are modified.Maintain and Output Quality Control (QC): Execute QC checks on video stitching and calibration, actively monitoring live streams and metrics for optimal performance and viewer experience.Troubleshooting and Support: Utilize runbooks and corrective tools to address technical issues and provide support.

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

Join Entain as a Solution Architect Specialist in our Security Operations team, where you will play a pivotal role in shaping and enhancing our security architecture. You will be responsible for designing, implementing, and maintaining security solutions that protect our systems and data. This is an exciting opportunity to work in a dynamic environment, collaborating with cross-functional teams to address complex security challenges.

Aviapartner is a provider of ground handling services at airports throughout Europe, emphasizing efficiency and reliability in daily operations. The Employee Scheduling Specialist position is based at Sofia Airport in Sofia, Bulgaria. Role overview This role centers on managing and optimizing staff schedules within the Operations department. The Employee Scheduling Specialist ensures that personnel are deployed effectively to meet operational demands and leads the planning team to support smooth activities on the ground. Main objectives Prepare and manage daily, weekly, and monthly employee schedules Align operational requirements with available staff resources Key responsibilities Prepare and maintain schedules in line with flight operations Allocate staff according to availability, skill sets, and budget limits Lead and support the planning team Adjust schedules proactively to address changes or emergencies Oversee employee working hours, vacations, absences, and related reporting Analyze scheduling processes and recommend improvements

The GDC Operations Engineer plays a crucial role in delivering technical operations support for the marketing and digital platforms utilized across The Coca‑Cola Company's global ecosystem. This position is essential for ensuring the reliability, availability, and performance of MarTech systems. Responsibilities include monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to uphold exceptional service standards. This is a full-time remote position with scheduled shifts.

Join Playtech, a leading gaming technology company, as a Product Operations Manager. In this pivotal role, you will oversee operational aspects of our product development lifecycle, ensuring that our products meet the highest standards of quality and performance. You will collaborate with cross-functional teams to streamline processes, enhance product delivery, and drive customer satisfaction.

Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers. What you will do Respond to billing-related inquiries from clients Resolve customer issues with a focus on accuracy and clarity Support a smooth and positive experience for every client Requirements Fluency in German Experience with customer service and billing processes Strong problem-solving and communication skills

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the landscape of trading and investing. Our innovative products are designed to inspire and engage users, allowing them to build wealth effectively.We believe that a culture of excellence and rapid progress is crucial to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the trust and scale we've cultivated in a short span of time.Role OverviewWe are seeking a talented Recruitment Operations Manager to architect and oversee the foundational operations of our recruitment function. This is a unique opportunity to shape the future of our hiring processes from the ground up, including ownership of the technology stack, data management, procedural frameworks, and strategic planning. This role is perfect for a systems thinker who thrives on making impactful architectural choices as we scale our operations.Your ResponsibilitiesWorkflow Analysis & Optimization:Analyze current workflows and create new processes based on foundational principles; implement data-driven enhancements and track KPIs to ensure sustained improvements.Technology Stack Development:Assess, implement, and refine the tools and integrations that power our recruitment function—ATS, CRM, scheduling, sourcing—and manage the data model and integration framework.Performance Reporting & Analytics:Develop key metrics and dashboards that provide recruiters, hiring managers, and leadership with real-time performance insights.Program Management:Lead the operational design and execution of structured programs, establishing scalable processes rather than ad-hoc solutions.AI & Automation Integration:Integrate AI-driven tools across the recruitment workflow; prioritize tools based on measurable outcomes rather than features.QualificationsYou should possess proven experience in managing recruitment operations or a closely related function, demonstrating a strong understanding of operational excellence and innovation.

This Payments Operations Coordinator position is based in Sofia, Bulgaria. The role centers on supporting payment-related projects and daily coordination across the organization, blending operational support with elements of project management. Role overview This position helps keep payment integrations, upgrades, and issue resolutions moving forward. The coordinator works closely with internal teams and external partners to ensure payment operations run smoothly and projects stay on track. What you will do Oversee tasks related to payments for projects, integrations, and system updates Collaborate with internal teams and external partners to track and resolve payment issues Assist in delivering payment integrations and enhancements according to schedule Serve as a liaison among Sales, Payments, and Management teams Monitor project progress, identify potential risks, manage tasks, and escalate concerns when necessary Maintain thorough project documentation and regular status reports Support ongoing improvements to processes and workflows HiTech HR is a recruitment agency that connects skilled professionals with leading companies in sectors such as Sales, Back-office, FinTech, Automotive, and Technology. The team partners with growing businesses to help them build strong teams and match talent to meaningful roles.