Reliability Engineer at Ocado Group | Sofia, Bulgaria

About the Role Join Ocado Group as a Reliability Engineer, where you will be pivotal in enhancing the uptime of our state-of-the-art autonomous mobile robots and cloud-based software systems used in warehouse automation. Key Responsibilities Perform in-depth analyses to assess the reliability and performance of our innovative products, identify potential failure modes, and recommend enhancements to improve product reliability. Customer Issue Resolution: Efficiently diagnose and troubleshoot issues reported by customers, providing swift and effective solutions to ensure satisfaction and minimize operational downtime. Technical Support: Act as the primary support contact for customer inquiries related to reliability and performance, delivering clear and concise guidance. Provide remote assistance to third-party technicians or work independently at customer sites to carry out maintenance, upgrades, and retrofitting activities. Root Cause Analysis: Investigate reported customer issues, conduct thorough root cause analyses on failures, and drive remediation efforts while collaborating effectively with design engineering, supply chain, and reliability teams. Documentation and Reporting: Accurately document technical findings, solutions, and customer interactions. Prepare detailed reports on reliability trends, issues, and recommendations for product enhancements or design modifications. Continuous Improvement: Engage proactively in the enhancement of customer support processes, tools, and knowledge bases. Contribute to the development of preventive maintenance strategies and best practices for reliability. Training and Knowledge Sharing: Deliver training and support to customer support teams on relevant topics, ensuring they possess the necessary skills to effectively address customer inquiries. Provide technical writing and subject-matter expertise for training documentation. About You Proven experience in addressing system performance issues and maximizing uptime for customers. A strong drive for solving complex problems with a commitment to identifying root causes. Experience in developing tools for monitoring performance across intricate systems. Ability to assist customers in troubleshooting hardware and software issues. Practical knowledge in reliability engineering principles and methodologies.

About Us At Ocado Group, we are at the forefront of transforming retail through cutting-edge AI and Robotics Engineering. Our innovative technology drives the most advanced fulfillment centers globally, while our dedicated team propels our international growth. We are excited to announce the opening of our new Global Shared Service Centre in Sofia, which will serve as the strategic backbone of our international finance and HR operations. We are seeking a talented Accounts Receivable Specialist to join our dynamic team and contribute to our ongoing success. About the Role As an Accounts Receivable Specialist, you will play a crucial role within our finance department, ensuring the smooth operation of our daily activities. You will be involved in generating customer invoices, managing receipts, and addressing inquiries from both customers and Ocado colleagues. This position is not just about handling numbers; it’s about gaining insights into the financial workings of a thriving enterprise. You will have the opportunity to familiarize yourself with our financial systems, contribute to process improvements, and ensure compliance with financial regulations and Ocado policies. If you are eager to learn, grow, and make a meaningful impact, we encourage you to apply!

Join our dynamic team at Experian as a Site Reliability Engineer (SRE). In this role, you will be pivotal in ensuring the reliability, availability, and performance of our services. You will collaborate closely with development teams to build robust systems and automate processes, enabling seamless service delivery.Your expertise will help us identify and resolve issues proactively, enhancing the overall user experience. We are looking for someone passionate about technology and eager to contribute to our mission of empowering consumers and businesses through data.

Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Join Mercier Consultancy Group and seize a remarkable opportunity to work as a Finnish speaker in the vibrant city of Sofia, Bulgaria, complete with a fully funded relocation package! This position is perfect for individuals looking to enhance their careers in a dynamic international environment while embracing new cultural experiences.Key Responsibilities Assist Finnish clients with their inquiries and requirements via phone, email, and other communication channels. Deliver exceptional customer service by providing suitable solutions to client needs. Collaborate with various internal teams to ensure customer satisfaction. Document client interactions and maintain updates in CRM systems. Stay informed about product information, market trends, and company procedures.

Role Overview Mercier Consultancy Group is looking for Danish speakers interested in relocating to Sofia, Bulgaria. This role involves working with a range of clients, using Danish language skills to support and assist them. The company offers a full relocation package to help with the move. What You Will Do Communicate with clients in Danish, handling questions and requests Deliver service and support that meets client needs Help ensure clear communication and positive client experiences Relocation Support Full relocation package provided for moving to Sofia, Bulgaria Assistance to help make the transition as smooth as possible Location Details This position is based in Sofia, Bulgaria. The listing appears as remote from Lisbon, Portugal, but the actual work location is Sofia with relocation support.

Join the dynamic team at Mercier Consultancy Group as we unveil fantastic opportunities for Dutch speakers in Sofia, Bulgaria! This is your chance to advance your career while immersing yourself in a vibrant culture. We provide a comprehensive relocation package to ensure your move is seamless and stress-free.Key Responsibilities Deliver outstanding customer service in Dutch across multiple channels, including phone, email, and chat. Assist clients with inquiries regarding our products, services, and account management. Accurately document all customer interactions in our CRM system to uphold precise records. Troubleshoot and resolve customer issues efficiently, ensuring high satisfaction levels. Collaborate with team members to improve customer experience and support processes. Stay updated on product offerings, promotions, and relevant information to provide accurate assistance. Requirements Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service or similar roles is preferred. Strong communication and interpersonal skills with a focus on customer satisfaction. Able to thrive in a fast-paced environment and manage multiple tasks. Familiarity with CRM tools and customer support software is a plus. A proactive personality with a can-do attitude towards challenges. Willingness to relocate to Bulgaria, with all relocation costs covered.

French-Speaking Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring French-speaking professionals to join the team in Sofia, Bulgaria. These positions offer a chance to build your career while experiencing life in a new city. Relocation Support Full relocation assistance is provided, so moving to Sofia comes with guidance and support at every step. The company handles logistics, allowing you to settle in smoothly and focus on your work. Location Details Role based in Sofia, Bulgaria Relocation from Paris, Île-de-France, France (remote application possible)

Irish-Speaking Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Irish-speaking professionals to join the team in Sofia. This move offers a chance to work in a new city and experience Bulgarian culture while building your career. Relocation Support The company provides a fully paid relocation package, covering the essentials for a smooth move to Sofia.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

About Man GroupMan Group is a leading global alternative investment management firm dedicated to delivering exceptional performance for discerning clients through our Systematic, Discretionary, and Solutions offerings. Leveraging our expertise and cutting-edge technology, we offer single and multi-manager investment strategies grounded in extensive research, spanning across public and private markets with a strong emphasis on alternative assets. Our partnership approach enables us to build meaningful relationships with clients, crafting tailored solutions that align with their investment objectives and those of the millions of retirees and savers they represent.Headquartered in London, we manage assets totaling $227.6 billion* and operate from multiple offices worldwide. Man Group plc is publicly traded on the London Stock Exchange under the ticker EMG.LN and is part of the FTSE 250 Index. For more details, please visit www.man.com.* As of 31 December 2025The TeamOur Platform Engineering team serves as the backbone of our technological infrastructure. We empower investment teams with the necessary tools to scale their strategies efficiently. This includes vast data storage solutions, high-performance computing in our data centers, and state-of-the-art on-premises database deployments. Additionally, we prioritize the security of Man Group and automate information security processes, ensuring smooth operations across the firm.As a Network Engineer in the Infrastructure Engineering department, you will be integral to a team responsible for constructing and maintaining the platform that drives Man Group's hedge funds. Your enthusiasm for utilizing AI development tools to enhance delivery and promote their integration within the team will be highly valued.

Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.

Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.

Role Overview Mercier Consultancy Group is hiring Finnish speakers for roles based in Sofia, Bulgaria. These positions include comprehensive relocation support, covering all moving expenses. Work alongside a diverse group of colleagues and contribute to a range of projects that encourage collaboration and professional growth. What to Expect Full relocation package to Sofia, Bulgaria Opportunities to work on varied projects Collaboration with experienced professionals Supportive, team-oriented workplace Location Details While the company is listed as remote in Lisbon, these opportunities require relocation to Sofia, Bulgaria. All relocation costs are fully covered.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.

Role overview GoDaddy seeks a Senior Site Reliability Engineer to join its team in Bulgaria. The focus of this role is to maintain reliable, available, and high-performing systems that support GoDaddy’s global services. Hands-on experience with monitoring, incident response, and automation is essential for success in this position. Key responsibilities Design and architect scalable systems that enable business growth. Develop and enhance monitoring and alerting to identify issues early. Lead incident response efforts to reduce downtime and limit impact. Automate operational tasks to boost efficiency and system reliability. Collaborate with other teams to strengthen infrastructure and share expertise. Promote continuous improvement in operational practices and system performance. Collaboration and impact This position provides the opportunity to influence infrastructure decisions and work closely with teams across GoDaddy. A proactive approach and dedication to operational excellence will help ensure dependable service for customers worldwide.

About Man GroupMan Group is a leading global alternative investment management firm dedicated to delivering superior investment performance for sophisticated clients through our Systematic, Discretionary, and Solutions offerings. Leveraging our expertise and cutting-edge technology, we develop both single and multi-manager investment strategies grounded in extensive research, encompassing both public and private markets across various asset classes with a significant emphasis on alternative investments. Our partnership model fosters strong relationships with clients, allowing us to create customized solutions that align with their investment aspirations and the needs of the millions of retirees and savers they represent.Headquartered in London, we manage an impressive $227.6 billion in assets and operate across multiple global offices. Man Group plc is publicly traded on the London Stock Exchange under the ticker EMG.LN and is a member of the FTSE 250 Index. For more information, please visit www.man.com.* As of 31 December 2025The RoleBecome a vital member of our dynamic Site Reliability Engineering (SRE) team and contribute to the reliability, scalability, and performance of the technology engine that fuels Man Group’s hedge funds. You’ll be empowered with the tools and autonomy to innovate and redefine the future of our platform. This role presents an exciting opportunity to engage in pioneering projects, receive mentorship from senior leaders, and gain a profound understanding of both technology and business.As an SRE, you will take ownership of service reliability and implement solutions that create a tangible impact. Your initial focus will involve utilizing AI to enhance incident diagnosis and resolution, improving observability, capacity planning, and automation. Over time, you will work across our entire infrastructure stack, operating at scale and driving ongoing improvements.