Service Manager, Customer Support

The Service Manager for Customer Support plays a pivotal role in overseeing customer support and service operations, ensuring that our clients receive timely, high-quality service that enhances their satisfaction. This key position involves managing service delivery and contract performance for designated customers and partners, collaborating across various …

As the Senior Service Operations Manager, you will spearhead and enhance comprehensive service operations to guarantee exceptional service quality, operational effectiveness, and an outstanding customer experience. This pivotal role encompasses the operational backbone for Customer Support, overseeing critical functions such as Hotline Management, Business and Project Coordination, Contract Oversight, Asset Management, and Bid Management.Your leadership will establish operational standards, enforce execution discipline, and ensure consistent results throughout the service lifecycle. This role operates within a globally matrixed organization and reports directly to the Customer Support leadership team for North America.Key Responsibilities:Manage a unified operational framework for service execution across all relevant functions.Ensure adherence to Service Level Agreements (SLAs), manage escalations, and maintain robust customer communication practices.Promote standard work, reporting, and continuous improvement driven by data analysis.Safeguard margins and cash flow through disciplined contract governance, change control, and bid management.Core Responsibilities:Ownership of Service OperationsOversee complete service operations across Hotline Management, Business and Project Coordination, Contract Management, Asset Management, and Bid Management.Define and streamline workflows from intake to execution and closure, ensuring seamless transitions and clear ownership at every stage.SLA Performance and Escalation ManagementTake charge of SLA performance, response times, and escalation protocols.Implement the escalation model, establish communication rhythms, and drive recovery plans for critical customer issues.Hotline Performance ManagementControl case intake, establish triage rules, set prioritization, and ensure quality resolution.Enhance first-time fix rates, decrease repeat issues, and instill closure discipline through root-cause analysis and trend identification.Contract Compliance and GovernanceManage contract compliance, scope control, and change order processes.Mitigate revenue leakage by ensuring billing readiness, adherence to terms, and thorough documentation of deviations.Bid Management and GovernanceOversee the proposal process, including governance, templates, scope language, and necessary approvals.Enhance cycle time, margin quality, and success rates through structured reviews and risk assessments.Performance Management and AnalyticsDevelop and maintain a comprehensive KPI framework and targets, focusing on metrics like MTTR, backlog, OTIF, utilization, warranty costs, service margins, and customer satisfaction.Translate data insights into actionable tasks with assigned owners and deadlines. Monitor the closure of tasks and their outcomes.Process Improvement and StandardizationStandardize workflows, documentation, and best practices across various sites and segments.Lead Lean and process optimization initiatives that yield measurable improvements.Cross-Functional CollaborationFoster alignment with cross-functional teams to enhance service delivery.

Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!

Join BEUMER Group as a Bid Manager in Customer Support, where you will take charge of the complete bid and proposal process for our customer support, service, and lifecycle offerings in the aftermarket automation sector. This pivotal role encompasses service-related commercial activities such as maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.Reporting directly to the Senior Service Operations Manager, you will collaborate with multiple departments including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure our customer support bids are accurate, standardized, competitive, and executable, in line with operational capabilities and business goals.Key ResponsibilitiesBid & Proposal ManagementLead the creation of customer support bids, defining the scope, assumptions, timelines, and submission deliverables.Facilitate costing alignment across various components such as service labor, travel, spare parts, subcontractors, and tooling to ensure proposals are both accurate and executable.Oversee the entire bid lifecycle for service-related proposals, from the initial request through to submission and formal handover.Evaluate customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers.Cross-Functional & Stakeholder InterfaceAct as the main point of contact between technical and commercial teams, ensuring effective communication and collaboration.Organize internal bid reviews to confirm technical feasibility, operational readiness, pricing logic, and financial performance.Ensure that proposed service solutions correspond with service delivery capabilities, resource availability, and regional constraints.Costing, Pricing & Commercial SupportDevelop, validate, and maintain standard pricing logic and costing models for our customer support services.Assist in pricing strategy development in partnership with Service Operations and Finance, striking a balance between competitiveness and margin targets.Document commercial assumptions, exclusions, risks, and mitigation strategies clearly within proposals.Standardization & Continuous ImprovementStandardize proposal templates, service descriptions, and commercial structures to enhance speed, consistency, and quality.Continuously improve pricing logic, cost models, and bid tools for customer support offerings.Analyze lessons learned from awarded and non-awarded bids to foster ongoing improvement.Governance & HandoverEnsure bids adhere to internal governance requirements, approval matrices, and quality standards.Support the successful handover of awarded bids to the delivery teams.

As a vital member of the Customer Support team, the Project Coordinator plays a crucial role in delivering exceptional service to our clients. This position involves effective communication with customers and technical teams to generate accurate estimates, proposals, and service orders. The Project Coordinator is responsible for ensuring seamless follow-up with both internal and external customers, processing purchase orders to vendors when necessary, and managing invoicing based on actual time and materials utilized. This role requires coordination with various stakeholders to ascertain project requirements and facilitate service project generation.Key ResponsibilitiesEstablish and maintain strong customer relationships by promptly addressing inquiries and concerns with professionalism and precision.Collaborate with sister companies and internal technical staff to devise solutions; generate and submit estimates and proposals for customer review and discussion.Assist in the initiation of new service projects, including purchase order generation and invoicing.Create and manage service support orders, proposals, and estimates while adapting to changing priorities.Oversee the generation of purchase orders to vendors and coordinate invoice management.Analyze estimated versus actual project costs, including reviewing and reconciling timesheets and expense reports for field technicians.Support project management activities related to customer support initiatives.Prepare and distribute various documents from customer purchase orders to final invoicing.May undertake special projects or other assigned duties as necessary.Responsible for timesheet reporting via UKG and management of expense reports, currently processed using Excel spreadsheets.

Join our dynamic team as a Controls Engineer II in Customer Support, where you will play a crucial role in ensuring the satisfaction and success of our clients. You will be responsible for troubleshooting, resolving technical issues, and providing exceptional support for our control systems. If you have a passion for engineering and a commitment to customer service, we want to hear from you!

Join our dynamic team as an Electrical Project Engineer in the Customer Support department. In this role, you will leverage your engineering expertise to provide exceptional support to our clients, ensuring the successful implementation and operation of electrical projects. You will be at the forefront of technical problem-solving, working closely with clients and internal teams to deliver outstanding service.

Join our dynamic team at Beumer Group as a Mechanical Project Engineer in Customer Support. In this role, you will leverage your mechanical engineering expertise to provide top-tier support to our clients, ensuring the successful implementation of our innovative solutions. You will collaborate with cross-functional teams to resolve technical issues and enhance customer satisfaction, making a significant impact on project outcomes.

Domino's Pizza in Somerset is looking for a Customer Service Representative to join the team. This role is the first point of contact for customers, shaping each order and interaction into a positive experience. Key responsibilities Take customer orders accurately, both in person and by phone Answer questions about menu items and current promotions Respond to customer inquiries and resolve concerns with a friendly, professional manner Support store operations and assist team members as needed What we look for Clear communication and active listening skills Positive attitude and a willingness to help others Dependability and punctuality Comfort working with customers in a busy setting

About the Role Domino's Pizza in Somerset is hiring a Customer Service Representative. This position plays a key part in creating a positive experience for every customer, from answering questions to taking orders and addressing concerns. What You Will Do Respond to customer inquiries in person and by phone Take accurate orders and enter them into the system Resolve issues or complaints with patience and professionalism Represent Domino's with a friendly, helpful attitude

Role overview The Service Asset Manager at Beumer Group in Somerset plays a key part in managing service assets to support smooth operations. This role centers on ensuring assets are used efficiently and contribute to reliable service delivery. Collaboration with teams across the company is essential to make sure assets are deployed where they are needed most. What you will do Manage service assets through every stage of their lifecycle Coordinate with different departments to oversee asset deployment and use Find and apply ways to boost asset efficiency Help the company meet its standards for dependable, high-quality service

Founded in 1971, Mulberry has its roots firmly planted in Somerset, England. With over fifty years of dedication, we have established ourselves as a prestigious British lifestyle brand recognized globally for our exceptional quality and innovative design that embodies the Mulberry Spirit.Sustainability has been at the heart of Mulberry since our inception. In recognition of our commitment to a purpose-driven approach, we proudly achieved B Corp Certification in 2024.Today, while we operate as a global brand, our core values remain unchanged; we are dedicated to enhancing our impact on both people and the planet. Our team embodies honesty, dynamism, and a spirit of community.If these values resonate with you, we invite you to become a part of our team.As a Senior IT Support Analyst, you will be pivotal in ensuring the stability, performance, and reliability of IT services throughout the organization, with a particular emphasis on our retail stores, head office users, and operational teams.This is a fixed-term, 9-month role designed to cover a sabbatical leave.Duties & Responsibilities:End User & Retail Support• Provide 2nd and 3rd line support to head office and retail users in a dynamic luxury retail environment.• Support critical retail applications, including POS systems, ERP, stock management, payment solutions, and store hardware.• Respond promptly and effectively to incidents affecting stores, trading, warehousing, or ecommerce operations.• Deliver in-person support at the head office and occasionally onsite at retail locations as required.Incident & Problem Management• Serve as an escalation point for intricate technical issues and major incidents.• Lead diagnostic efforts and root cause analyses for recurring issues, collaborating with infrastructure, security, and application teams.• Ensure incidents are resolved in accordance with established SLAs, maintaining clear communication with stakeholders.Systems, Devices & Applications• Support Windows and macOS environments, mobile devices, printers, and additional peripherals.• Administer user accounts, access rights, and permissions across essential business systems.• Support M365, collaboration tools, endpoint security, and remote access solutions.• Assist with hardware lifecycle management, including builds, replacements, and vendor interactions.Process Improvement & Documentation• Maintain precise technical documentation, knowledge base entries, and support procedures.

RRBB Accountants + Advisors is an independent accounting and advisory firm with offices in Somerset, Union, Wall, Clark (all in New Jersey), and New York City. The firm serves both businesses and individuals, and continues to expand its presence in the region. Role overview The Client Accounting Services (CAS) Manager leads outsourced accounting engagements for a portfolio of clients. This role manages accounting teams, ensures timely and accurate financial reporting, and acts as the main point of contact for clients’ daily accounting and advisory needs. What you will do Supervise daily accounting operations and month-end close for assigned clients Review financial statements, reconciliations, and supporting schedules for accuracy and compliance Mentor and evaluate Senior Accountants and Accounting Associates Serve as the primary liaison for clients, addressing ongoing accounting needs and resolving issues Manage workflows, deadlines, and resource allocation across client engagements Encourage process improvements and implement accounting best practices Requirements Bachelor’s degree in Accounting or a related field Strong understanding of GAAP and financial reporting standards Experience managing teams and building client relationships Background in month-end close and outsourced accounting services Proficiency with accounting software and Microsoft Office Preferred qualifications Experience in public accounting or outsourced accounting environments CPA license or progress toward CPA certification Experience providing CFO-level advisory support Physical and cognitive demands Able to sit and use a computer for extended periods Occasional lifting of up to 25 pounds Strong professional judgment and ability to manage competing priorities This position is based in Somerset, NJ. RRBB Accountants + Advisors fosters a supportive and inclusive environment where employees can thrive.

As a Service Takeover Specialist at beumergroup1, you will play a crucial role in ensuring seamless transitions for our clients. Your expertise will help in effectively managing the service takeover process, ensuring that new clients receive the highest quality of service from day one. You will be responsible for coordinating with various teams, understanding client needs, and implementing strategies that foster a positive client experience.

Domino's Pizza in Somerset is looking for an Assistant Manager to support daily store operations and uphold high standards of customer service. This role works alongside the management team to keep the store running efficiently and to create a welcoming atmosphere for both customers and staff. Main responsibilities Supervise and train team members during shifts Monitor inventory levels and help with ordering supplies Maintain food quality and ensure the store stays clean according to Domino's standards Assist with customer concerns and contribute to a positive dining experience Requirements Background in food service or retail management is a plus Strong communication and leadership abilities Dedication to quality and customer satisfaction Ability to work flexible hours, including evenings and weekends

Role Overview Domino's Pizza in Somerset is looking for an Assistant Manager to help run daily operations and support the restaurant's success. This position works closely with the management team to keep service smooth, maintain high standards, and guide team members on shift. What You Will Do Support restaurant operations throughout each shift Contribute to a positive customer experience Help manage and motivate staff Assist with service quality and efficiency What We Look For Leadership skills and a team mindset Motivation to learn and grow in food service Commitment to customer satisfaction If you enjoy working with people and want to build your leadership experience in food service, Domino's Pizza would like to connect.

RRBB Accountants + Advisors is an independent firm providing accounting and advisory services to both businesses and individuals. With offices in Somerset, Union, Wall, Clark, and New York City, RRBB continues to expand its presence. The company values innovation, ongoing professional growth, and a supportive, diverse workplace. The Somerset, NJ office is looking for a detail-oriented Senior Client Accounting Services (CAS) Specialist. Role overview The Senior CAS Specialist leads accounting service engagements and manages daily accounting operations for assigned clients. This position serves as a main point of contact for client accounting questions, prepares and reviews financial statements, oversees month-end close, and mentors junior team members. What you will do Manage and complete month-end close activities for client accounts Prepare and review financial statements and related documentation Verify bookkeeping accuracy completed by Accounting Associates Support payroll processing, reconciliations, and cash flow management Maintain regular communication with clients about deliverables and deadlines Suggest process improvements and encourage accounting best practices Essential qualifications Bachelor’s degree in Accounting or a related field Strong knowledge of GAAP and general ledger accounting Experience handling month-end close and financial reporting Proficiency with accounting software and Microsoft Excel Keen attention to detail and strong organizational skills Preferred qualifications Background in public accounting or outsourced accounting services Experience managing multiple client accounts simultaneously CPA certification or progress toward CPA licensure Physical and cognitive requirements Able to sit and work at a computer for extended periods Occasionally able to lift up to 25 pounds Comfortable analyzing financial data, exercising professional judgment, and managing several priorities

As an IT Manager at Crete Professionals Alliance, you will play a pivotal role in overseeing our information technology operations. You will be responsible for implementing and managing IT projects, ensuring system integrity, and leading a team of IT professionals to drive technological advancements within the company.

beumergroup1 seeks a Facility Manager to lead maintenance and daily operations at the Somerset site. This role ensures the facility remains safe, efficient, and in line with company objectives. Key responsibilities Manage the upkeep and operation of all facility areas Maintain a safe, efficient work environment Align facility management with organizational goals Requirements Background in facility management or a similar field Strong leadership and ability to coordinate teams Clear and effective communication skills Proactive, hands-on approach to solving problems Location This position is based in Somerset.

Role Overview Domino's Pizza in Somerset is hiring a General Manager to guide daily operations and support a team of crew members. This position holds responsibility for smooth store performance, customer satisfaction, and sales results. What You Will Do Supervise and motivate team members during each shift Monitor store operations to maintain Domino's standards Address customer concerns and ensure a positive experience Work toward sales goals and operational targets