Senior Cloud Release Engineer - Deployment & Validation Systems

About ZiplineAre you ready to make a global impact? Zipline is on a transformative mission to revolutionize logistics and delivery systems. We aim to address some of the world's most pressing access issues by designing, manufacturing, and operating an instant delivery network that serves everyone, everywhere. From enhancing Rwanda's national blood delivery network and facilitating Ghana's COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, we are changing the landscape of logistics for businesses, governments, and consumers alike. Our technology may be complex, but our vision is straightforward: a teleportation service that ensures you receive what you need, precisely when you need it. By leveraging robotics and autonomy, we're committed to decarbonizing delivery, alleviating road congestion, and minimizing fossil fuel usage and air pollution, while promoting equitable access for billions and constructing a more resilient global supply chain. Join Zipline and be part of our commitment to establishing a fair and resilient global supply chain for billions.

ROLE EXPECTATIONS Zipline is seeking innovative software engineers to create the essential tools and infrastructure that support our systems validation and flight testing departments. This dynamic team is responsible for developing accurate, efficient, and scalable software solutions to validate both aircraft and ground systems across various levels. Our projects range from integrating real avionics, sensors, actuators, and radios with high-fidelity simulated environments in bench-top Hardware-in-the-Loop (HIL) configurations to building applications that plan, orchestrate, and assess thousands of automated and non-standard real-world flight tests on a daily basis. Your contributions will significantly enhance the speed, confidence, and quality of hardware and software development at Zipline. In this position, you will gain in-depth knowledge of Zipline’s comprehensive logistics system and collaborate closely with cross-functional partners who depend on your tools to deliver reliable, flight-ready software. Most critically, the systems you develop will act as the final safeguard before software and hardware are deployed globally for crucial real-world deliveries.

About ZiplineAre you ready to make a difference? At Zipline, we are revolutionizing the movement of goods. Our mission is to tackle the world's most pressing access challenges by developing the first instant delivery and logistics system that serves all individuals equitably, no matter their location. We have powered Rwanda's national blood delivery network, supported Ghana's COVID-19 vaccine distribution, facilitated on-demand home delivery for Walmart, and enabled healthcare providers to deliver care directly to homes across the U.S. Our technology is intricate, but our vision is clear: a teleportation service that delivers exactly what you need, when you need it. By leveraging advanced robotics and automation, we are not only decarbonizing delivery but also alleviating road congestion, reducing fossil fuel dependency, and minimizing air pollution. Our goal is to provide equitable access to billions while establishing a more resilient global supply chain. Join us at Zipline and help fulfill our commitment to creating a fairer and more robust global supply chain for countless individuals.

About You and the Role Zipline is pioneering the world’s largest autonomous logistics network, responsible for delivering critical medical and commercial supplies worldwide. As we expand our operations into increasingly complex and safety-sensitive environments, validating and demonstrating our autonomy performance at scale becomes paramount. We are in search of a highly skilled software engineer to join our Autonomy Validation team—a vital group dedicated to developing the infrastructure, tools, and frameworks necessary for software validation across the entire Autonomy division. This encompasses planning, perception, control, and the decision-making logic that drives our self-flying aircraft. Our autonomy stack is uniquely custom-built. While this provides us with unparalleled control and performance, it also necessitates the creation of tailored validation tools, as standard testing solutions are insufficient. In this position, you will be responsible for developing robust internal platforms for validation, enabling extensive simulations and rigorous scenario testing, thus ensuring that autonomy engineers can operate with confidence. This role is not focused on quality assurance; instead, it represents a foundational software engineering position that will significantly influence our approach to testing, verifying, and safely deploying autonomy on a global scale. What You'll Do Develop and maintain the infrastructure for validating autonomous features and system performance across planning, perception, and control. Design and create simulation tools and scenario generation for extensive, high-fidelity testing of autonomy in both real-world and edge-case scenarios. Build custom tools for the validation and testing of autonomy components that integrate seamlessly into our internal development stack. Create scalable, dependable, and automated solutions for executing, tracking, and analyzing thousands of validation tasks within the autonomy organization. Engage collaboratively with: Autonomy engineers, to assess how system behaviors should be evaluated. Systems and data engineers, to ensure metrics, safety thresholds, and requirements are codified in our testing infrastructure. Flight test and QA teams, to connect real-world results back into testing tools and continuous integration loops. Establish best practices for software release validation, ensuring our autonomy stack is safe, measurable, and production-ready. Contribute to internal documentation, standards, and validation workflows that can scale across the autonomy organization.

Zipline is hiring an Autonomy Software Engineer to focus on validation tools at its South San Francisco office. This position plays a key role in building and validating software that underpins the autonomous functions of Zipline's delivery drones. The work has a direct impact on the reliability and performance of drone operations in real-world settings. Responsibilities Create and enhance validation tools for autonomous drone systems Work closely with multidisciplinary teams to raise software quality Tackle complex technical issues that affect drone autonomy Contribute to the dependability and efficiency of field operations Location This role is based in South San Francisco, California, USA.

ABOUT ZIPLINE Are you ready to change the world? Zipline is dedicated to revolutionizing the logistics of goods transportation. Our mission is to tackle complex access challenges by creating and operating an instant delivery system that serves everyone equally, regardless of their location. From powering Rwanda’s national blood delivery network and facilitating Ghana’s COVID-19 vaccine distribution, to providing on-demand delivery for Walmart, we are reshaping logistics for businesses, governments, and consumers. The technology may be intricate, but our vision is simple: a teleportation service delivering what you need, when you need it, with zero emissions. Join us at Zipline and contribute to our commitment to building an equitable and resilient global supply chain for billions of people. ABOUT YOU AND THE ROLE Are you excited to leverage your technical expertise to tackle real-world challenges and drive impactful change? Do you excel in environments that offer ownership, creative freedom, and complex problem-solving opportunities? If so, we invite you to join our Field Systems Engineering team at Zipline, where your contributions directly enhance lives every day. Since its inception in Rwanda in 2016, Zipline’s long-range drone platform has been making strides with a fixed-wing design capable of flying over 200 km on a single charge, ensuring fast and reliable delivery of critical medical supplies to remote areas. From assisting new mothers in Rwanda to saving snake bite victims in Ghana, our technology has already transformed millions of lives across Africa, delivering thousands of life-saving products daily. The Field Systems Engineering (FSE) team operates at the nexus of Engineering and Operations. We ensure that the equipment we design is safe, robust, and reliable—because lives depend on it. As a Field Systems Engineer focusing on Software, you will be pivotal in optimizing the performance and reliability of our long-range drone systems. In this role, you will collaborate closely with cross-functional engineers and flight operators to identify friction points in how our software supports daily operations for our Platform 1 vehicle, which is currently in use worldwide. You will lead anomaly investigations, define data-driven requirements, and spearhead improvement projects to enhance system reliability and user experience.

Senior Software Engineer - Motor Control SystemsJoin our team in South San Francisco!About ZiplineAre you ready to make a significant impact? At Zipline, we are revolutionizing the logistics and delivery landscape. Our mission is to tackle the world’s most pressing access issues by developing an innovative instant delivery system that serves everyone equally, regardless of location. From supporting Rwanda’s national blood delivery service to facilitating Ghana’s vaccine distribution, and providing on-demand deliveries for Walmart, our work is transforming the logistics paradigm. Our technology, which merges robotics and autonomy, is leading the charge towards a sustainable future by decarbonizing delivery, alleviating road congestion, and minimizing pollution, while ensuring equitable access for billions and fostering a resilient global supply chain.Be a part of Zipline’s commitment to creating a more equitable and resilient global supply chain. Your Role and ResponsibilitiesAs a Senior Software Engineer focused on Motor Control Systems at Zipline, you will play a pivotal role in developing high-performance motor controller firmware for our proprietary motor controllers. Collaborating closely with electrical engineers, design teams, flight software developers, and operational test teams will be integral to your work. Our collaborative engineering environment allows you to learn from a multidisciplinary team while rapidly implementing features that directly enhance the delivery experience.Our firmware development primarily utilizes C++, with Rust and Python for tooling deployed in our field systems. Our team employs hardware- and software-in-the-loop testing to validate new features and conduct regression tests on existing functionalities. You will analyze extensive datasets from our test operations to inform data-driven engineering decisions and prototype new algorithms. Analysis will be conducted using Matlab, Julia, or Python to validate the performance of your control designs, including executing Monte Carlo simulations to ensure accuracy in complex dynamics.

About Lightship Lightship builds all-electric RVs in South San Francisco, California. As the first U.S. manufacturer focused on electric recreational vehicles, the team is developing an aerodynamic, battery-powered trailer designed for the electric era. Lightship aims to make RVing more convenient and high-performing as the world moves toward electric transportation. Over 11 million American families enjoy RV travel, and Lightship is working to transform that experience. Commitment to Diversity Lightship values a team with a wide range of backgrounds and experiences. The company believes that diverse perspectives strengthen the mission and drive success. The workplace features a flat structure, encouraging integrity, autonomy, and creativity across all roles. Role Overview: Senior Systems Test Engineer The Senior Systems Test Engineer will help modernize and electrify RVs by designing and building automated test infrastructure. This role focuses on validating embedded software and hardware, with a special emphasis on the unique propulsion system at the heart of Lightship's products. Success in this position depends on developing a deep understanding of system architecture and proactively identifying weaknesses to ensure high standards for embedded software quality.

Join Our Team as a Systems Engineer (Various Levels Available)Location: South San Francisco, California, USAAbout ZiplineAre you ready to make a meaningful impact? At Zipline, we are committed to revolutionizing logistics and delivery systems to tackle the globe's most pressing access challenges. Our mission is to create an instant delivery network that serves everyone, everywhere. From supporting Rwanda's blood delivery network to distributing COVID-19 vaccines in Ghana and facilitating on-demand deliveries for Walmart, our technology is reshaping logistics for businesses, governments, and consumers alike. With innovations in robotics and autonomy, we are not just improving delivery; we are also reducing carbon footprints, alleviating traffic congestion, and enhancing air quality while ensuring equitable access to essential goods across the globe.Your Role and ResponsibilitiesWe are searching for a Senior Systems Engineer to enhance our team, someone with a proven track record in the development, testing, and deployment of complex electromechanical systems in critical safety environments. Do you excel in navigating the multifaceted aspects of intricate programs? Are you passionate about solving vital business challenges with autonomy and accountability? At Zipline, our systems directly impact patient care, so there’s no room for error. If you aspire to be a leader in engineering, driving our ambitious objectives to scale operations, enhance reliability, and elevate customer experience, we want to hear from you!Founded by engineers with a vision to improve the world, Zipline is expanding globally. We seek a dedicated individual eager to elevate our Systems Engineering practices. Your expertise and leadership will play a crucial role in saving lives every day.Key ResponsibilitiesAct as a trusted technical authority in deploying high-reliability autonomous systems in safety-critical settings, overseeing requirements, metrics, test coverage, and validation processes to ensure the deployment of safe and robust systems.Define, decompose, and trace system and subsystem requirements.Establish interfaces and facilitate interdisciplinary discussions to align on budgeting and resource allocation.

About ZiplineAre you ready to make a significant impact? Zipline is on a transformative mission to revolutionize logistics and delivery systems across the globe. We are dedicated to addressing the most pressing access challenges by developing the first instant delivery and logistics network that serves everyone equally, no matter where they are. From supporting Rwanda's national blood delivery system and Ghana's COVID-19 vaccine distribution to facilitating on-demand home deliveries for Walmart, we are changing how goods are transported for businesses, governments, and consumers alike.The technology we utilize is intricate, yet our goal is straightforward: to create a teleportation service that delivers essentials precisely when needed. Our robotics and autonomous systems are designed to reduce carbon emissions, alleviate road congestion, and minimize fossil fuel dependency while ensuring equitable access for billions of people and strengthening the global supply chain. Join Zipline and contribute to our vision of establishing a fair and robust global supply chain for billions worldwide.About You and The RoleAs a key member of Zipline’s Flight Controls team, you will play a pivotal role in modeling, developing, and testing critical flight software systems that empower our vehicles to deliver autonomously. Our team excels at innovating solutions that allow our delivery platforms to operate seamlessly in diverse and increasingly challenging environments, ensuring equitable service to all. You will leverage a variety of analytical techniques to assess system performance and understand how design decisions impact capabilities and requirements. Collaboration across teams will be essential as you drive enhancements to our products using data derived from flight testing and our extensive fleet of customer aircraft. By engaging closely with our customers, you will gather insights to identify improvements and prioritize our next growth phases. Your success directly influences the operational effectiveness of our logistics network.

Electrical Engineer South San Francisco, CA | Ground Systems | Full Time Join Zipline in Transforming Logistics!Are you ready to make a difference? At Zipline, we are on a revolutionary mission to redefine how goods are delivered. Our goal is to tackle the most pressing global access challenges by creating a cutting-edge delivery and logistics system that serves humanity equally, regardless of location. From powering Rwanda's blood delivery network and distributing COVID-19 vaccines in Ghana to facilitating on-demand home delivery for Walmart, we are changing the game for businesses, governments, and consumers alike. Our innovative technology is not just complex; it embodies a simple yet powerful idea: a teleportation service that delivers exactly what you need, when you need it. Through our advanced robotics and autonomous platforms, we are committed to reducing carbon emissions, alleviating road congestion, and enhancing access to essential goods worldwide. Your Role as an Electrical EngineerAs a key member of our Ground Systems team, you will develop critical components for aircraft landing, charging, loading, and launching. We are seeking an Electrical Engineer with a solid foundation in electrical engineering design and a deep understanding of electronics development, processes, and tools. Your responsibilities will involve designing hardware for our next-generation ground systems, focusing on areas such as microprocessors, high-speed communications, GNSS, brushless DC motor drives, power supplies, battery chargers, and more. Your work will be pivotal in enabling autonomous takeoff and landing for our next-generation aircraft and facilitating seamless integration with shipper sites, allowing Zipline's deliveries to scale from 100,000 per year to 100 million worldwide. Collaborate with top-tier engineers across various disciplines and experience levels in an environment that promotes personal development, continuous learning, and mentorship. Our Ground Systems team faces unique challenges in designing robust systems to provide life-saving services in some of the harshest environments on the planet. From the outset of every project, you'll play a vital role in system architecture, focusing on performance, reliability, and fault tolerance while balancing mass and cost. This includes designing UL-compliant systems to ensure the safety of our employees and customers.

Electrical Engineering Manager South San Francisco, CA | Ground Systems | Full Time About Zipline Join Zipline in our quest to revolutionize the logistics industry! We are dedicated to addressing the world’s most pressing access challenges by developing and operating the first instant delivery system that equitably serves everyone, no matter their location. Our innovative technology has already made a significant impact—facilitating Rwanda’s national blood delivery network, distributing COVID-19 vaccines in Ghana, and enabling on-demand home deliveries for Walmart. We are transforming logistics for businesses, governments, and consumers alike. Our vision is straightforward yet ambitious: create a teleportation service to deliver essential goods whenever and wherever needed. Through our cutting-edge robotics and autonomy platforms, we are committed to reducing carbon emissions, alleviating road congestion, and enhancing accessibility to vital products around the globe. About the Role The Ground Systems team at Zipline is responsible for the critical infrastructure that supports our autonomous delivery drones, including docking stations, battery charging, thermal management, ground communications, and preflight checks. This role is pivotal in advancing our next generation of drone logistics, tackling complex challenges in power distribution, conversion, battery charging, high-performance microprocessors, high-speed network communication, and system-level integration. We are looking for an accomplished electrical engineering leader to oversee a dynamic team focused on electrical hardware design within the Ground Systems team. This technical expert will mentor and expand the team while directly contributing to the design process as we scale. Your team will architect and develop custom Printed Circuit Board Assemblies (PCBAs), integrated sensing, RF solutions, and sophisticated industrial systems for our ground systems hardware, ensuring validation for high-volume production. Our ground systems are critical for flight safety and are deployed globally. Zipline relies on this team to pioneer innovative solutions that enable exceptional scalability and efficiency. Your success will hinge not only on technical breakthroughs but also on a profound understanding of customer requirements. What You’ll Do Lead the electrical engineering team in designing and implementing hardware solutions. Collaborate with cross-functional teams to enhance system integration and efficiency. Oversee the development and testing of PCBAs and RF components. Manage projects from concept through production, ensuring compliance with safety and performance standards. Mentor junior engineers and foster a culture of innovation and continuous improvement.

Systems Risk & Safety Engineer (Multiple Levels Available) Join us in South San Francisco, California, and be a part of a groundbreaking mission. About Zipline At Zipline, we are committed to revolutionizing the logistics of goods delivery. Our mission is to address the world’s most urgent access challenges through innovative technology. From enabling Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution to facilitating on-demand deliveries for Walmart, we strive to provide equitable access to essential goods for everyone, everywhere. Our cutting-edge robotics and autonomy solutions aim to decarbonize delivery, alleviate road congestion, and minimize environmental impact, all while building a resilient global supply chain. Your Role and Responsibilities As a Systems Risk & Safety Engineer, you will take charge of developing and refining the risk and safety strategy for Zipline’s aircraft and operations. This senior technical leadership position empowers you to define what constitutes “acceptable safety” for our systems. You will play a crucial role in ensuring operational scalability and serving as a safety steward across the organization. We prioritize a risk-based approach to safety, utilizing first-principles thinking and quantitative risk management. Your role will not be advisory; you will be responsible for the quantitative safety case, conducting top-down safety analyses, and ensuring that insights from operations continuously inform engineering priorities. Our stakeholders, including patients, partners, regulators, and communities, depend on our commitment to safety. Key Responsibilities Lead the quantitative safety case, breaking down top-level safety objectives into system requirements, allocations, and operational limitations. Conduct top-down fault tree analysis for safety-related events and hazards, including budget management and margin tracking. Continuously validate safety analyses as designs, operations, and scales evolve by monitoring current and emerging risks. Ensure that Zipline learns from operations to improve safety and risk management.

Lead Systems Risk & Safety EngineerJoin us in South San Francisco, California, and be part of a transformative mission at Zipline.About ZiplineAre you passionate about making a difference? At Zipline, we aim to revolutionize the logistics of goods movement. Our mission focuses on addressing critical access challenges globally by creating a pioneering delivery system that guarantees equitable service for everyone, anywhere. From facilitating Rwanda's blood delivery to distributing COVID-19 vaccines in Ghana, and offering on-demand deliveries for Walmart, we are redefining how goods are transported for businesses, governments, and individuals. Our innovative technology incorporates robotics and autonomy, significantly reducing carbon emissions, alleviating traffic congestion, and minimizing air pollution, all while ensuring that billions gain equal access and contributing to a robust global supply chain.Your Role and ResponsibilitiesAs the Lead Systems Risk & Safety Engineer, you will spearhead the comprehensive risk and safety strategy for Zipline's aircraft and operations. This senior technical leadership position empowers you to define what constitutes "acceptable safety" for our systems, ensuring we proactively address safety as our operations scale. You will play a vital role in fostering a safety-first culture across engineering, operations, and the entire organization.We prioritize risk and safety targets over mere compliance with standards. This role demands independent thinking, ownership of quantitative risk assessments, and the acumen to navigate complex safety and risk-related decisions.This is not an advisory role; you will be accountable for the quantitative safety case, leading top-down safety analyses, and ensuring that operational learnings are seamlessly integrated into engineering priorities. Our patients, partners, regulators, and the communities we serve depend on our commitment to high safety standards.Key ResponsibilitiesDevelop and own the quantitative safety case, translating high-level safety objectives into specific system requirements and operational constraints.Conduct top-down fault tree analyses for safety-related incidents and hazards, managing budget allocations and tracking margins.Monitor evolving risks to ensure safety analyses remain relevant as designs and operations progress.Facilitate continuous learning from tests and operational experiences to enhance safety measures.

About ZiplineAre you passionate about making a global impact? Zipline is revolutionizing logistics and delivery services to overcome some of the world’s most pressing challenges. Our innovative approach aims to ensure equitable access to essential goods for all populations. From facilitating blood deliveries in Rwanda and distributing COVID-19 vaccines in Ghana to providing on-demand delivery for Walmart, we are reshaping the logistics landscape for governments, businesses, and individual consumers alike. Our technology may be sophisticated, but our mission is straightforward: to create a teleportation-like service that delivers essentials exactly when needed. By leveraging robotics and autonomous systems, we are not only reducing carbon emissions and traffic congestion but also enhancing air quality while ensuring that billions of people can access vital supplies, thereby strengthening a more resilient global supply chain. Join us at Zipline to fulfill our commitment to building a fair and robust global supply chain that serves billions.

About PhyloPhylo is a pioneering applied research laboratory dedicated to the advancement of agentic intelligence aimed at accelerating the discovery process for biomedical scientists. We envision a future where AI agents revolutionize biomedical research, fostering rapid and systematic scientific advancements.Our expanding team consists of elite researchers and engineers specializing in AI and biology. With a robust $13.5M seed funding round led by top-tier investors such as a16z, Menlo Ventures, and Anthropic, and endorsed by Nobel Prize winners and leading biologists, Phylo is at the forefront of developing next-generation AI systems for the life sciences.About the RoleWe are seeking a skilled engineer to construct and maintain the essential systems that drive Phylo’s agentic AI platform in live environments. You will architect and implement distributed systems, computing frameworks, and service architectures that ensure our AI agents operate reliably at scale, whether in cloud-native settings or enterprise environments.This position represents a foundational role within our team, granting you substantial ownership over critical infrastructure decisions, a high level of autonomy, and the opportunity to significantly influence the company’s trajectory from day one.Our engineering team is AI-driven, leveraging coding agents extensively, moving swiftly, and maintaining rigorous standards of engineering excellence.ResponsibilitiesDesign and develop production systems that orchestrate agent execution and support AI-driven scientific workloads.Construct and manage scalable, reliable infrastructure across cloud, hybrid, and on-premises enterprise environments.Oversee enterprise deployment architecture, ensuring secure, reproducible installations for customer-managed infrastructures (VPC, private cloud, on-prem, air-gapped, or regulated environments).Create systems for sandboxed execution, secure task isolation, and controlled computing environments. Design and implement foundational security, access control, and compliance mechanisms suitable for enterprise deployments.Collaborate closely with ML and scientific teams to convert computational workflows into robust, production-grade distributed systems.RequirementsA minimum of 3 years of industry experience in backend, infrastructure, or distributed systems engineering.Demonstrated proficiency in at least one programming language (e.g., Python, Go, Rust).

Become a Vital Part of Our Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI is committed to delivering exceptional value to our clients and partners. We are in search of enthusiastic individuals passionate about making an impact in the realms of sales and customer service. Join us in a dynamic and rewarding work environment that fosters growth and significant contributions.Position OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers in bustling national retail settings. In this engaging role, you will directly interact with customers and retail partners to address concerns related to accounts, billing, devices, and services, often in high-pressure situations. To excel, you will need excellent communication abilities, emotional resilience, and a comfort with technology, all while maintaining a calm and professional demeanor in a fast-paced retail atmosphere.Key Responsibilities:Customer SupportDeliver professional, approachable, and solution-driven support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities efficiently.Maintain professionalism and service quality in high-volume retail environments during peak traffic and escalated situations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T representative for retail partners, managing in-store support for escalations.Proactively collaborate with store leadership to resolve customer concerns, promoting partnership alignment and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis role requires active engagement on the sales floor, including standing and walking for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, as per business needs.Comfort in busy, customer-facing environments with frequent interactions and problem-solving requirements.Operational ExcellenceEffectively navigate multiple systems while engaging customers in real-time.Thoroughly document all interactions accurately.Comply with company policies, regulatory requirements, and privacy standards.Consistently meet or exceed performance metrics related to quality, efficiency, and customer satisfaction.Implement and maintain approved planograms for mobile devices and signage.

Join our dynamic team at 360 IT Professionals as a Senior Project Manager specializing in Quality Management Systems. In this role, you will lead critical projects, ensuring the highest standards of quality and compliance are met. Your expertise will drive continuous improvement initiatives and facilitate effective communication across teams.

Become Part of Our Dynamic Team!With over 40 years of experience in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant and fulfilling work environment provides you with the chance to grow alongside us and make a meaningful impact.Job OverviewThe Retail Support Specialist (RSS) serves as a vital frontline resource for AT&T customers in bustling national retail locations. In this role, you will engage directly with customers and retail partners to address account, billing, device, and service inquiries, often in high-pressure, fast-paced environments. Achieving success in this position requires excellent communication abilities, emotional resilience, a comfort with technology, and the capacity to maintain composure, precision, and professionalism amidst the dynamic nature of retail. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail settings.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Remain effective in high-traffic retail environments, ensuring focus, professionalism, and service excellence even during peak times and escalated situations. Retail Partner SupportAct as the AT&T subject-matter expert for retail staff and third-party labor partners.Function as the primary AT&T representative for these partners, leading in-store assistance for escalated customer concerns.Proactively collaborate with store leadership to address customer issues, enhancing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis role takes place in a retail setting and includes standing, walking, and interacting on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, depending on business requirements.Comfortable working in busy, customer-facing environments with continuous interaction and problem-solving responsibilities.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions with precision.Comply with company policies, adherence to compliance standards, and respect privacy regulations.Meet or exceed performance benchmarks related to quality, efficiency, and customer satisfaction.Implement and sustain approved planograms for mobile devices and signage.

Join Zipline and Revolutionize LogisticsAre you ready to make a difference? Zipline is dedicated to reshaping the way goods are delivered globally. Our mission is to tackle the most pressing access challenges by creating an instantaneous logistics system that serves everyone. With our innovative approach to robotics and autonomy, we already reach tens of millions of individuals around the world. Come aboard Zipline and help us fulfill our vision of a fairer and more resilient global supply chain.About the Systems Modeling TeamThe Systems Modeling Team plays a crucial role in defining Zipline’s product landscape. We create physics-based models that are integral in designing and optimizing our aircraft and logistics systems. Through advanced simulations, we explore an extensive range of design possibilities for future innovations while enhancing the performance of our existing products.Our team thrives on diversity, uniting expertise from various fields such as mechanical engineering, aerodynamics, electromagnetics, electrical engineering, battery chemistry, thermal dynamics, controls, fleet operations, and economics. We excel in translating complex technical discussions into well-defined engineering challenges, always emphasizing the importance of relevant inquiries and clear solutions.Your Role and ResponsibilitiesAs the leader of a talented group of engineers, you will apply your analytical skills to influence both product architecture and fleet operations. Your team’s insights will drive pivotal decisions throughout engineering development and scaling processes, enabling you to question assumptions and requirements that contribute significantly to cost and complexity. You will relentlessly seek high-quality insights by refining validation methodologies, cross-referencing simulation outcomes with independent calculations, ensuring the integrity of model inputs, and identifying areas where model assumptions lack robust data support.Your primary responsibility will be to develop and sustain models that align product performance objectives with hardware/software specifications. This may involve creating aircraft models that encompass various components like motors, inverters, propellers, wings, batteries, and controllers. You will delve into the specifics of each subsystem, considering questions such as: Should the motor be paired with a gearbox? How can we optimize torque delivery without overheating while minimizing weight? What battery chemistry best meets our lifetime, mass, and power requirements? You will also evaluate broader system-level trade-offs, such as acceptable range compromises for payload capacities.