About the job
Neko Health is working to change healthcare by focusing on prevention rather than treatment. The company blends non-invasive technology with clinical expertise to provide members with early health insights they can act on.
Role overview
The Customer Support Representative in Stockholm serves as the primary contact for Neko Health members in Sweden. Support is delivered across several channels: email, phone, SMS, and social media. Each day brings a variety of tasks, from managing bookings and answering questions about products to resolving complaints and handling service recovery. Compassion, strong organization, and the ability to stay calm under pressure are important for this position. A genuine dedication to warm, thoughtful support is at the core of the role.
What success looks like
- Provide friendly, clear, and prompt responses so every member feels valued. Meet or exceed customer satisfaction (CSAT) targets and service level agreements.
- Take ownership of each case from first contact to resolution, anticipating member needs and working to reduce repeat inquiries.
- Communicate in a way that consistently reflects Neko Health’s values and humanity.
- Identify patterns in feedback or recurring issues and share these insights with internal teams to help improve the product and member experience.
