Enterprise Support Engineer

Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.You will not merely wait for prob…

Join Zip as an Enterprise Solutions EngineerAt Zip, we redefine enterprise procurement through our AI-driven platform, designed to empower both humans and intelligent agents. Our innovative approach streamlines procurement processes across teams, tools, and suppliers, enabling businesses to accelerate their innovation while optimizing resource allocation.Trusted by premier enterprises such as T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has facilitated over $8 billion in savings and managed more than $500 billion in spend. Our team comprises industry leaders from renowned companies like Apple, Airbnb, and Meta, alongside former procurement executives from United Health, Sanofi, MGM Resorts, and NASA.With substantial backing from top-tier investors like Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has successfully raised $371 million, achieving a valuation of $2.2 billion. Our accolades include recognition from Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.Your RoleAs an Enterprise Solutions Engineer at Zip, you will serve as the key technical contact during the pre-sales process. Your mission is to advocate for Zip, guiding prospective clients to understand how our solutions can address their unique challenges and integrate seamlessly within their procurement and technology ecosystems. You will collaborate closely with account executives and sales managers to facilitate successful deal closures.In this role, you will act as a trusted advisor, instilling confidence in prospective customers that Zip can meet their needs. You'll also play a critical role in communicating customer requirements to our post-sales consultants, ensuring smooth implementation. As a subject matter expert, you will provide essential feedback to influence product development and enhance the effectiveness of our sales strategies.Embrace your innovative problem-solving skills to contribute to customer solution development and foster the growth of our pre-sales organization. Your insights will be vital as we continue to adapt and improve our sales methodologies.Your ResponsibilitiesSupport Zip’s sales initiatives by engaging in customer-facing discussions, conducting needs assessments, showcasing our solutions, addressing inquiries, and overcoming objections to demonstrate the value of choosing Zip.Take ownership of customer inquiries, including follow-up questions, demonstrations, RFx, and IT security questionnaires.

Location: Sydney, Australia (Hybrid schedule: three days per week in office) Relevance AI develops technology that powers the next generation of AI-driven work. The platform enables teams to assign complex tasks to intelligent agents, allowing for streamlined workflows, decision-making, and collaboration. Major organizations such as Canva, Databricks, Confluent, Autodesk, and Activision Blizzard use Relevance AI to enhance operations, marketing, and sales at scale. Backed by leading investors and recognized as Australia’s #1 Startup by LinkedIn in 2025, the company is headquartered in San Francisco and Sydney and values curiosity, collaboration, and decisive action. Role overview The Enterprise team seeks a Senior Software Engineer specializing in back-end systems to join the Sydney office. This group builds and scales core platform features for the company’s largest and most complex clients. The work centers on designing systems that are secure, reliable, compliant, and scalable for enterprise requirements. Areas of focus include identity and access management, auditability, and compliance. This role suits engineers who enjoy tackling challenging technical problems, architecting strong back-end infrastructure, and managing projects from planning through delivery in close partnership with product and customer teams. The position plays a key part in building production-ready, trustworthy AI systems used by a wide range of clients. What you will do Develop and maintain back-end systems supporting enterprise clients Design solutions for security, reliability, compliance, and scalability Work on identity and access management, auditability, and related features Lead and deliver projects with autonomy and minimal oversight Mentor team members and collaborate closely with product and customer teams See the impact of your work reach clients quickly Work environment This position follows a hybrid work model in Sydney, with three days per week in the office. Engineers at Relevance AI take on significant responsibility and see their contributions reach production rapidly.

Location: Sydney, Australia (Hybrid: 3 days per week in office) Relevance AI develops a platform for building and managing intelligent agents that help teams automate workflows and improve collaboration. The company’s technology supports major clients such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them strengthen operations, marketing, and sales. Backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, Relevance AI completed its Series B funding round in April 2025. With headquarters in San Francisco and Sydney, the team values curiosity, collaboration, and decisive execution. In 2025, LinkedIn recognized Relevance AI as Australia’s #1 Startup. Role overview The Enterprise team at Relevance AI seeks a Staff Software Engineer based in Sydney. This group focuses on building and scaling platform features for the company’s largest and most demanding customers. Projects emphasize security, reliability, compliance, and adaptability at enterprise scale, with particular attention to identity and access management, auditability, and regulatory requirements. What you will do Offer technical leadership and hands-on execution within the Enterprise team Work closely with product, engineering, and go-to-market teams to deliver enterprise-grade capabilities and backend systems Design complex systems and influence architecture across teams Ensure the platform upholds high standards for security, reliability, and compliance See the direct impact of your work on customer outcomes Impact and growth Each engineering team at Relevance AI addresses a distinct aspect of the AI workforce. The Enterprise team specializes in scaling AI systems for global organizations. This role plays a key part in making AI solutions functional, dependable, and production-ready for enterprise use.

About Fluent Software GroupFluent Software Group is a proud member of Valsoft Corporation's family of operating groups, recognized as a global leader in acquiring and nurturing vertical market software companies. We specialize in industries where deep expertise truly makes an impact.At Fluent, we collaborate closely with founders to scale their businesses effectively. Our approach combines hands-on operators, proven playbooks, and ample resources to catalyze growth, ensuring your business doesn't just survive but thrives.We are an innovative investment group utilizing AI and an agentic mindset to unlock unprecedented growth across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations, we empower our partners to move swiftly, adapt intelligently, and prepare for future challenges.About the OpportunityJoin us in revolutionizing AI-powered customer service, with our flagship deployment positioned with one of the largest enterprises in the building materials sector. This unique and high-impact role blends enterprise consulting with hands-on AI product development.As an AI Solutions Engineer, you will oversee the entire client engagement lifecycle for our AI voice agent rollout in Sydney. This ranges from establishing trust with executives in the boardroom to configuring conversation flows in a technical setting. You will be the face of our product and the driving force behind its success.This role transcends traditional consulting or engineering positions; it requires a hybrid builder-consultant who can bridge the gap between business challenges and technical solutions, and actively contribute to building those solutions.What You'll DoClient OwnershipAct as the primary liaison for stakeholders across Customer Service, Operations, IT, and Digital sectors.Foster trusted relationships with senior leaders and operational staff alike.Communicate effectively with both executives and frontline managers, tailoring your message appropriately for each audience.Serve as the vital link between client requirements and our core engineering team.Technical DeliveryMap comprehensive customer service workflows and pinpoint the highest-value automation opportunities.Design and configure conversational AI flows for voice interactions.Integrate the AI voice agent with the client's existing systems (CRM, ERP, order management).Prototype, test, and iterate swiftly using real-world call data.Define and track key performance metrics to ensure project success.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

At Datacom, we seamlessly integrate technology and people to tackle challenges, unlock opportunities, and explore new potential for the communities we serve.About the RoleAs our team continues to expand, we are excited to announce multiple openings for Desktop Support Engineers throughout the wider Sydney area. In this pivotal role, you will deliver comprehensive End User Services to our clients, aligning with their business needs to provide personalized maintenance services, hardware and software troubleshooting, remote assistance, software deployment, and relocation support.Please note: To qualify for this position, you must be an Australian Citizen.Your ResponsibilitiesAs a Desktop Support Engineer, your responsibilities will include but are not limited to:Delivering outstanding technical support in a fast-paced environment where customer satisfaction is our top priority.Guiding new users through the collection and setup of their IT hardware.Ensuring that all new equipment, including laptops and mobile devices, are configured and ready for deployment prior to handover to customers.Documenting all customer interactions in the designated IT Service Management tool.Providing timely updates to customers regarding the status of their requests.Utilizing tools and processes to meet service delivery standards in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and leading service and process enhancement initiatives.Adhering to best practice methodologies and recognized ITIL processes (e.g., Change and Release Management).Your QualificationsTo excel in this role, you should possess:A proven track record of delivering exceptional customer experiences in end-user services.The ability to effectively prioritize tasks to meet all service level agreements.Strong knowledge of laptops, desktop PCs, printers, media and audiovisual equipment, as well as BYOD and mobility solutions.Excellent verbal and written communication skills, with the ability to convey technical information to a varied audience. Your customer service skills will be exemplary, and you should be capable of working independently with outstanding time management.Company Culture and BenefitsAs one of the largest providers of Information Technology professional services in Australia and New Zealand, Datacom has successfully maintained a dynamic and agile feel, often lost in larger organizations. Our unique culture and energetic environment are driven by our people, creating an atmosphere that you will feel from the moment you engage with us.At Datacom, your contributions will be recognized and valued. As we continue to grow year after year, we offer stability, career advancement opportunities, and a collegial, flat-structured environment that empowers our employees and promotes collaboration.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Role Overview Salt Security is hiring an Enterprise Account Executive for the ANZ region, based in Sydney. This position plays a key part in building relationships with large enterprise clients and supporting their security needs. The team focuses on protecting critical applications for some of the most demanding organizations. What You Will Do Develop and grow strategic partnerships with enterprise customers across Australia and New Zealand Promote adoption of Salt Security’s solutions to address complex security challenges Work closely with clients to understand their requirements and ensure effective implementation Location This role is based in Sydney, Australia.

Role overview The Customer Support Engineer for APAC at Heidi Health works from Sydney, supporting clinicians and healthcare teams who use our AI-powered product. This position combines technical troubleshooting with customer service, aiming to resolve complex issues and improve reliability in clinical settings. The role plays a key part in building customer trust and supporting Heidi Health’s growth in healthcare environments. Main responsibilities Serve as the primary contact for customers with technical or complex questions, handling escalated and urgent cases through chat, email, and phone. Develop in-depth knowledge of Heidi Health’s product and its application in real clinical environments. Deliver clear and effective technical support by understanding customer needs and resolving issues efficiently. Analyze and debug intricate technical problems, using sound judgment in sensitive healthcare situations. Take ownership of customer issues from initial contact to resolution, responding promptly and accurately within agreed service levels. Work closely with engineering and product teams to understand, replicate, and resolve complex issues, ensuring all escalations are well-documented and reflect the customer’s experience. Monitor server health, system status, and bug reports. Act quickly to reduce impact, escalate critical problems, and help prevent repeat issues. Identify recurring or systemic issues and contribute to ongoing product and support improvements. Working at Heidi Health Receive an extra paid day off for your birthday, plus additional wellness days. Access a $500 annual personal development budget. Collaborate with skilled engineers and creatives from diverse backgrounds. Contribute to shaping healthcare globally as part of one of Australia’s leading healthtech startups. See the impact of your work quickly and grow your career within a startup setting. Join efforts to reimagine primary care and improve healthcare in Australia and beyond.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

About the Role Vanta is hiring an Enterprise Account Executive in Sydney, Australia. This role focuses on growing sales and building strong relationships with enterprise clients in the compliance automation sector. What You Will Do Drive new business and expand existing accounts among enterprise customers Understand client needs and recommend solutions that improve their compliance processes Manage the full sales cycle, from prospecting to closing Work closely with clients to ensure long-term satisfaction and retention About Vanta Vanta specializes in compliance automation, helping organizations streamline and strengthen their compliance programs.

Role Overview insiderone is hiring an Enterprise Account Director based in Sydney, Australia. This role focuses on growing revenue and building strong, lasting partnerships with key enterprise clients. The position calls for a seasoned professional who can manage complex accounts and deliver solutions tailored to each client's needs. What You Will Do Identify and pursue new business opportunities within enterprise accounts Manage client expectations while maintaining high standards of service Work closely with internal teams to address client requirements Develop strategies that support insiderone's broader goals and vision What We Look For Extensive experience in account management and strategic sales Ability to navigate complex client organizations Strong communication and relationship-building skills Proven track record of delivering results for enterprise clients

Location : Sydney, NSW (Hybrid - 3 Days In Office)About Us At Relevance AI, we are pioneering a transformative approach to artificial intelligence in the workplace.Our mission is clear: to empower teams by enabling them to delegate meaningful tasks to intelligent AI agents that think, act, and collaborate like seasoned professionals.With Relevance AI, users can effortlessly create and manage smart agents that oversee workflows, make decisions, and foster collaboration, all on a single cohesive platform. Our innovative technology is already fueling success for industry giants such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them to scale operational excellence across their marketing and sales functions.We are proud to be backed by leading investors including Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, successfully raising our Series B in April 2025 to propel our growth and expand the horizons of agentic automation.With headquarters in San Francisco and Sydney, we operate under a hybrid work model and thrive on a culture of curiosity, collaboration, and execution. We move swiftly, think ambitiously, and achieve our goals together.This year, we were honored to be recognized as LinkedIn’s #1 Startup in Australia.If you are passionate about shaping the future of AI, we invite you to join our team.The Role We are seeking an Enterprise Account Executive in Sydney to promote our innovative agent platform to large and complex organizations. You will collaborate with various stakeholders, including those in sales, operations, marketing, IT, and beyond, to assist clients in transforming their operations and exponentially increasing their output through our AI Workforce.This position is a high-impact, full-cycle sales role ideal for a candidate who excels in a dynamic environment, possesses a solid understanding of technical products, and has a proven track record in managing intricate, multi-threaded enterprise deals.Your ImpactLead and manage full-cycle enterprise sales ($100k+ ACV) across APAC and beyond, targeting organizations with 1,000+ FTE.Engage and influence multiple decision-makers, ranging from functional users to C-suite executives.Conduct exceptional discovery sessions, navigate complex stakeholder relationships, and deliver impactful demonstrations that link business value to automation.Develop and maintain a robust pipeline (3x+) and provide accurate forecasts in HubSpot.Educate prospects in the emerging field of AI agents by demystifying technical concepts and fostering a sense of urgency.Collaborate with product and solutions engineering teams to unlock tailored solutions for clients.

Transform the Operations of Fortune 500 CompaniesAs part of Freelancer Limited (ASX: FLN), you will be at the forefront of enterprise product strategy, impacting platforms that serve the world’s largest organizations. Drive innovation for our leading platforms: Freelancer (85M users, 13-time Webby Award winner) and Escrow.com (over US$7B in transactions secured).Engage with talented professionals across six continents, from Sydney to San Francisco. Our dynamic culture values ownership, thrives on data-driven insights, and measures success by the lives we transform.Are you prepared to develop products that make a significant difference for millions?Your Responsibilities:Lead the enterprise product roadmap, overseeing strategy, launch, and ongoing optimization.Utilize SQL and advanced data analysis to inform product decisions and evaluate outcomes.Forge long-lasting partnerships with Fortune 500 clients, translating their needs into effective product strategies.Design comprehensive wireframes and user journeys for intricate enterprise workflows.Deliver product strategies to executives and board members, showcasing clear Objectives and Key Results (OKRs).Collaborate with Sales, Marketing, and Engineering teams to enhance product adoption and drive revenue growth.Qualifications:Minimum of 5 years in product management with a proven track record in enterprise product ownership.Robust technical foundation with knowledge of software development and enterprise architecture.Proficient in SQL, capable of performing independent data analysis and generating actionable insights.Extensive B2B enterprise experience, including complex pricing, integrations, and multi-user workflows.Exceptional skills in stakeholder management within large enterprise settings.Expertise in agile methodologies and a commitment to design excellence.A Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field.A portfolio showcasing successful enterprise products and their business impact.Why Work With Us:Merit-based advancement: Your impact dictates your career trajectory. We promote from within - for instance, our VP of Product began as a graduate.Culture of ownership: Manage your product as if it were your own business. Direct access to the CEO during weekly Town Halls.Global influence: Shape products utilized by 85 million users across 247 countries.Innovation-driven: Participate in quarterly hackathons and gain exposure to high-stakes enterprise deals.Premium Sydney headquarters: Enjoy stunning harbour views at Grosvenor Place, Friday catered lunches, and fully stocked kitchens.High-performance environment: Embrace a pro-sports team mentality - every contribution counts.

Join Databricks as a Sales Director for the Enterprise Telecommunications sector, where you will lead transformative sales initiatives and drive strategic growth within our organization. Your expertise in telecommunications and enterprise sales will empower you to build and nurture strong relationships with key clients.As a pivotal member of our team, you will leverage your deep understanding of the telecommunications landscape to navigate complex sales cycles and deliver innovative solutions that meet our clients' evolving needs.

Join Stripe as an Enterprise Account Executive and be a key player in driving our growth by establishing and nurturing relationships with large enterprise clients. In this role, you will leverage your expertise in sales and account management to identify opportunities, provide tailored solutions, and ensure customer success. You will collaborate with cross-functional teams to deliver exceptional service and drive revenue growth.

About Braze Braze is growing quickly on a global scale, with a team that values approachability, kindness, and high standards. The company emphasizes teamwork and work-life balance, while supporting equity and opportunity both inside and outside the organization. Autonomy and accountability are important here, along with openness to new ideas. Team members share a variety of interests, contributing to a lively and distinct culture. Who Succeeds at Braze People who thrive at Braze set high expectations for themselves and others. Adaptability and a willingness to take action during change matter. Curiosity and a collaborative mindset are valued traits. For those ready to meet challenges and grow with a supportive group, Braze offers the chance to make a real impact. Location Sydney

Join Gong as an Enterprise Account Executive in Sydney and become part of a transformative team leveraging AI to redefine revenue management. In this pivotal role, you will drive the acquisition of new clients while fostering strong relationships to create enthusiastic advocates for our innovative solutions. Your expertise will guide you through complex sales processes, where your creativity in prospecting and insatiable curiosity will position you as a thought leader in the industry. We seek dynamic individuals who challenge the norm and are eager to make a substantial impact on our growth journey. Embrace the opportunity to elevate your sales career while contributing to Gong's mission of empowering revenue teams worldwide.