Technical Support Engineer at Luminance | Sydney, Australia

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global …

About Luminance Luminance develops Legal-Grade™ AI technology for enterprise clients. Backed by leading venture capital firms and recognized in Forbes AI 50 and the Inc. 5000, the company delivers AI solutions that support legal teams worldwide. The Sydney office is growing and looking for new team members. Role Overview The Product Specialist Associate is an entry-level position focused on helping clients understand and adopt Luminance’s AI platform. This role works closely with both prospective and existing customers, translating technical features into clear business value. The position is based in Sydney, New South Wales. Main Responsibilities Support the Sales team by engaging with potential clients and demonstrating the value of Luminance’s technology, especially for legal use cases. Guide prospective customers through Pre-Sales Proof of Value projects, helping them explore use cases and understand the impact of the platform. Work alongside Customer Success and Support teams to improve the experience and outcomes for existing clients. Collaborate with senior teams at a range of organizations, including law firms, manufacturers, retailers, and pharmaceutical companies. Communicate complex AI concepts in practical, business-focused terms. Who Will Succeed in This Role Curious and confident individuals interested in starting a career in technology. Strong communicators who can explain technical ideas to a variety of audiences. People comfortable working with both new prospects and established customers. Location This position is based in Sydney, New South Wales, Australia.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, as we revolutionize the legal industry worldwide. Supported by prestigious venture capitalists and recognized in the Forbes AI 50 and Inc. 5000 for exceptional growth, Luminance is poised to change the way legal professionals operate.The Account Executive position offers an exciting chance to collaborate with senior teams across diverse sectors, including multinational law firms, manufacturing, retail, and pharmaceuticals. This role is perfect for driven individuals eager to excel in a merit-based environment, with substantial commission opportunities for high performers.Account Executives will possess a deep understanding of our products and their advantages for legal practitioners, coupled with the ability to deliver compelling demonstrations. We seek outgoing candidates with a natural talent for establishing rapport and ensuring excellence in every client interaction. This role may also involve international travel to events and client meetings.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, as a Customer Success Manager. Backed by prestigious venture capitalists and featured in Forbes AI 50 and Inc. 5000 lists, Luminance is revolutionizing the legal sector worldwide.This role within our expanding global Customer Success team offers the chance to collaborate with leading law firms and prominent companies across 60 countries, including major manufacturers, tech innovators, global retailers, and pharmaceutical leaders. Your primary focus will be to build strong relationships and understand our customers’ goals while showcasing how our innovative technology can transform contract management.The ideal candidate has an innate ability to connect with clients, ensuring excellence in every interaction and a proactive approach to achieving results. Responsibilities range from nurturing customer relationships to designing and executing onboarding processes for diverse clients, from small businesses to large enterprises. You will also provide training on product best practices, analyze customer interactions, enhance user experience through feedback, and address inquiries with professionalism.Successful candidates will be sociable, analytical, and eager to learn new software solutions. Clear and effective communication is essential, as is the ability to engage collaboratively with customers to maximize product value and creatively strategize on expanding our reach within our client base.To apply, please send your CV and cover letter to recruitment@luminance.com.

**This position requires the candidate to be eligible for a security clearance. Therefore, applicants must be Australian citizens.** At Objective, we are dedicated to developing innovative software solutions that empower communities. With a diverse team of over 400 professionals across Australia, New Zealand, the UK, and the US, we specialize in cloud-based applications that support government and regulated sectors in achieving enhanced, transparent results for the populations they serve.About the RoleEmbark on a rewarding tech career in a dynamic environment where you’ll gain invaluable experience, make a significant impact, and collaborate with a supportive team. We are currently seeking a Technical Consultant based in Sydney to join our expanding team. This role is ideal for individuals eager to develop in-depth product expertise while assisting clients in maximizing their system capabilities.In this proactive role, you will be central to enhancing our customer experience—ensuring systems operate efficiently, addressing complex technical challenges, and serving as a liaison among clients, support teams, and our product engineers. From day one, you will engage with real-world challenges and escalations that will sharpen your technical skills and accelerate your professional growth.If you are a fast learner with a knack for problem-solving, a passion for technology, and an innovative mindset, this is your chance to embrace a role where each day presents new challenges, and your professional development is as valued as the contributions you make.

Join our dynamic recruitment team as a Technical Recruiter, where you will be instrumental in sourcing and onboarding top-tier technology and infrastructure professionals to fuel our expansion. Collaborating closely with leaders in software engineering, infrastructure, and business, you will develop tailored hiring strategies that meet our evolving talent requirements while ensuring an exceptional candidate experience.Your Core ResponsibilitiesEngage with technology and infrastructure leaders to comprehend hiring needs and create effective recruitment strategies across software engineering, data science, infrastructure, and business operations.Utilize data analytics and market insights to enhance sourcing methods, boost funnel performance, and facilitate informed hiring decisions.Proactively attract and engage premier technical talent through diverse channels, including technical communities, professional networks, social media, employee referrals, and recruitment agencies.Establish and nurture strong candidate pipelines across engineering, infrastructure (systems, networks, SRE), data engineering, and technical operations roles.Conduct initial screenings to evaluate technical competencies, experience, and cultural alignment.Ensure an outstanding candidate experience through clear communication and prompt feedback throughout the recruitment process.Assist hiring teams in coordinating technical assessments, interviews, scheduling, and structured feedback loops.Keep abreast of the latest technology and infrastructure trends, as well as market dynamics that may affect hiring needs and sourcing strategies.

At NiCE, we continually push the boundaries of innovation and excellence. Our ambitions are high, and we thrive on challenges as we aim to be game changers in our industry. If you share our passion for delivering outstanding results and are ready to ignite your career, we have the perfect opportunity for you.What does this role entail?We are seeking a dedicated and customer-oriented Technical Support Engineer to deliver comprehensive technical support to corporate users within a dynamic enterprise setting. This role encompasses resolving daily user issues, managing ServiceNow tickets, and supporting device lifecycles. The ideal candidate will demonstrate technical expertise, remain composed under pressure, and work collaboratively within a team.Your impact will be felt in the following areas:End-User SupportDeliver Level 2 technical support for Windows, macOS, and Linux platforms.Address daily user issues concerning hardware, software, operating systems, and enterprise applications.Provide professional and discreet support to senior-level users, conducting both desk-side and remote troubleshooting as necessary.Device & Endpoint ManagementAssist in device provisioning, deployment, and troubleshooting via Windows Autopilot.Manage onboarding and offboarding procedures (laptops, access, peripherals).Ticketing & ITSMLog, track, and resolve incidents and service requests through the ServiceNow portal.Ensure timely updates, adherence to SLAs, and accurate documentation of tickets.Engage in problem management and root cause analysis as required.Collaboration & OperationsCoordinate with global IT teams, vendors, and internal stakeholders.Appropriately escalate issues and ensure follow-through until resolution.Be a dependable team player.Audio/Video & Collaboration Tools (Preferred)Support audio/video systems, meeting rooms, and conferencing setups.Troubleshoot Microsoft Teams, video calls, and collaboration tools.Assist users during executive meetings, town halls, and critical sessions.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, recognized for its innovation in the legal sector. Backed by prestigious venture capitalists and featured in Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' and Inc. 5000 for the 'Fastest Growing Companies in America', Luminance is transforming the global legal industry.The Client Solutions Engineer position provides an exceptional opportunity to work collaboratively across Sales, Product, and Customer Success teams, enhancing our clients' technical capabilities to harness the full potential of Luminance. This role is committed to delivering a premier technical experience for Enterprise clients, facilitating quicker and smoother integrations with our platform. The perfect candidate will possess a unique blend of customer-centric skills and a solutions-oriented approach, guiding clients on optimal integration strategies and the solutions available to expedite their success. An exciting aspect of this role involves the development of scalable resources, including reusable toolkits, SDKs, and comprehensive documentation tailored to developers' needs.As a Client Solutions Engineer, you will gain deep insights into our AI platform and its effective integration into various customer systems. You will engage closely with both prospective and existing clients, offering expert advice and support to ensure a smooth and efficient integration process. Collaborating with Account Executives, Product Specialists, and Customer Success Managers, you will play a pivotal role in transforming prospects into delighted, long-term clients.

Join Our Innovative Team at LorikeetAt Lorikeet, we are revolutionizing customer support through cutting-edge AI technology tailored for complex sectors such as fintech, healthtech, marketplaces, and delivery services.Our mission is to automate support responses using transparent and customizable AI solutions, enabling support teams to focus on engaging with intricate cases rather than being bogged down by repetitive tickets. By liberating teams from reactive support, we empower them to offer personalized concierge services to their customers.We bring together a talented team, leveraging the expertise of industry veterans like Jamie from Google’s generative AI team and Steve from Stripe, along with professionals from renowned companies such as Canva, Atlassian, Dropbox, and Dovetail.Our company is scaling rapidly with a robust customer base, substantial revenue, an exciting roadmap, and a strong sales pipeline. We have successfully raised over USD 50 million from prestigious VCs and angel investors, including QED, Blackbird, Square Peg, and several industry leaders.Our Esteemed Clients Include:The largest telehealth company in Australia,The leading bank for teens in the US,One of the top NFT marketplaces by trading volume,A prominent Web3 gaming company,...and numerous enterprise clients handling over a million support tickets annually.Why Work With Us?Engineering-Driven Culture: Our technical founders foster an environment where most team members write code. Every engineer is empowered to take ownership of challenges and implement impactful solutions.Collaborative Work Environment: We pride ourselves on a warm, mature, and flexible culture that values teamwork. Located in our inviting Surry Hills office, we prioritize efficiency and adaptability to accommodate our team members' diverse needs.

Greetings!We are ServiceRocket, an internationally recognized technology-enabled services firm based in Palo Alto, California. Our mission is to be the most dependable partner in accelerating your growth. At ServiceRocket, we prioritize the development of every Rocketeer and the trust of every customer.With over two decades of experience, we are here to support you.Why Choose ServiceRocket? - We have more than 20 years of expertise in technology services, collaborating with industry leaders.- Our diverse team of Rocketeers values collaboration, reflected in our impressive 4.7 rating on Glassdoor.- Join a vibrant and inclusive workplace that fosters both professional and personal growth.- Recognized for our innovation and exceptional customer support, we proudly received the Atlassian Partner of the Year award for Co-Selling Excellence for the years 2024–2025.Explore our website to learn more and join our Rocketeer Nation.The Professional Services Consulting team is dedicated to offering fee-for-service consulting to our clients, delivering comprehensive project solutions aimed at achieving measurable business improvements through our products and services, including defining opportunities/processes related to outsourced solutions, systems integration, and proprietary tools.Your Responsibilities - Design, develop, and implement high-quality solutions, including architectural system design.- Lead customer discussions to identify key business and technical requirements, crafting implementation plans based on insights gathered.- Provide expert guidance, feedback, and recommendations to clients grounded in industry best practices.- Assist in the rollout, adoption, and scaling of solutions offered to customers.- Manage customer engagements as a project manager, overseeing scheduling, coordination, communication, and enhancing customer relationships.- Advise on internal tools and other related tasks as necessary.

About the Role fuku is looking for a Product Manager to help shape product strategy and guide development efforts in Sydney. This position plays a key part in connecting business goals with customer needs. What You'll Do Drive product strategy and development for new and existing offerings Work closely with team members to ensure products meet business objectives Align product direction with customer feedback and market trends Location This role is based in Sydney, New South Wales, Australia.

Join KPMG Australia as a Senior Consultant in IT Audit, where you will leverage your expertise to provide insightful assessments and solutions for our clients. In this pivotal role, you will conduct comprehensive audits of information systems, ensuring compliance with regulatory standards while identifying areas for improvement. Collaborate with cross-functional teams to enhance client operations and drive impactful change.

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

At Datacom, we seamlessly integrate technology and people to tackle challenges, unlock opportunities, and explore new potential for the communities we serve.About the RoleAs our team continues to expand, we are excited to announce multiple openings for Desktop Support Engineers throughout the wider Sydney area. In this pivotal role, you will deliver comprehensive End User Services to our clients, aligning with their business needs to provide personalized maintenance services, hardware and software troubleshooting, remote assistance, software deployment, and relocation support.Please note: To qualify for this position, you must be an Australian Citizen.Your ResponsibilitiesAs a Desktop Support Engineer, your responsibilities will include but are not limited to:Delivering outstanding technical support in a fast-paced environment where customer satisfaction is our top priority.Guiding new users through the collection and setup of their IT hardware.Ensuring that all new equipment, including laptops and mobile devices, are configured and ready for deployment prior to handover to customers.Documenting all customer interactions in the designated IT Service Management tool.Providing timely updates to customers regarding the status of their requests.Utilizing tools and processes to meet service delivery standards in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and leading service and process enhancement initiatives.Adhering to best practice methodologies and recognized ITIL processes (e.g., Change and Release Management).Your QualificationsTo excel in this role, you should possess:A proven track record of delivering exceptional customer experiences in end-user services.The ability to effectively prioritize tasks to meet all service level agreements.Strong knowledge of laptops, desktop PCs, printers, media and audiovisual equipment, as well as BYOD and mobility solutions.Excellent verbal and written communication skills, with the ability to convey technical information to a varied audience. Your customer service skills will be exemplary, and you should be capable of working independently with outstanding time management.Company Culture and BenefitsAs one of the largest providers of Information Technology professional services in Australia and New Zealand, Datacom has successfully maintained a dynamic and agile feel, often lost in larger organizations. Our unique culture and energetic environment are driven by our people, creating an atmosphere that you will feel from the moment you engage with us.At Datacom, your contributions will be recognized and valued. As we continue to grow year after year, we offer stability, career advancement opportunities, and a collegial, flat-structured environment that empowers our employees and promotes collaboration.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

About LangChainLangChain is on a mission to democratize intelligent agents. We provide a comprehensive foundation for agent engineering in the real world, enabling developers to transition from mere prototypes to production-ready AI agents that organizations can depend on. Initially launched as widely embraced open-source tools, we have since evolved to offer a robust platform for building, evaluating, deploying, and managing agents at scale.Today, our products, including LangChain, LangGraph, LangSmith, and Agent Builder, are integral to teams delivering authentic AI solutions across both startups and large enterprises. Millions of developers trust LangChain to enhance AI functionalities at firms such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in a dynamic phase of product development, experiencing rapid growth, and every team member contributes significantly to our mission and collaborative environment. At LangChain, your work can shape the future of this technology.About the RoleLocation: Sydney, AustraliaEngage with pioneering companies at the forefront of LLM applications, transforming concepts into production-ready applications.Collaborate on diverse LLM applications including concierge search, code generation, agentic co-pilots, and more.Present technical demonstrations of LangChain's full suite of products.Conduct training sessions and workshops on industry best practices aimed at developer audiences.Work closely with the enterprise sales team to secure client deals.Collaborate with engineering teams to translate customer insights and feedback into product enhancements.Lead special projects, both internally and externally, to rigorously test our new products.Successful Candidates Will Have:A passion for working with clients or aspirations to become future founders.Experience as a deployed engineer or solution architect, preferably in developer-focused companies.An engineering background and a desire to be a trusted partner for clients.A knack for discovering innovative solutions and making technology accessible to users.

KPMG Australia is seeking an Associate Director of Financial Crime for its Sydney office. This leadership role centers on helping clients strengthen their financial crime prevention measures and adopt practical compliance strategies. Key responsibilities Lead projects focused on identifying and reducing risks related to financial crime. Collaborate with experienced colleagues to enhance compliance frameworks for clients. Provide guidance on maintaining the integrity of financial systems through effective practices. Create and execute strategies to respond to new and emerging threats in the financial sector. Location The position is based in Sydney.

Join AlayaCare as a Human Resources Generalist, where you will play a pivotal role in fostering a positive workplace culture. You will be responsible for a range of HR functions including talent acquisition, employee relations, performance management, and compliance with employment legislation. Your expertise will help shape our human resources strategies, ensuring alignment with our overall business goals.