Technical Support Engineer at Tanium | Sydney, Australia

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

**This position requires the candidate to be eligible for a security clearance. Therefore, applicants must be Australian citizens.** At Objective, we are dedicated to developing innovative software solutions that empower communities. With a diverse team of over 400 professionals across Australia, New Zealand, the UK, and the US, we specialize in cloud-based applications that support government and regulated sectors in achieving enhanced, transparent results for the populations they serve.About the RoleEmbark on a rewarding tech career in a dynamic environment where you’ll gain invaluable experience, make a significant impact, and collaborate with a supportive team. We are currently seeking a Technical Consultant based in Sydney to join our expanding team. This role is ideal for individuals eager to develop in-depth product expertise while assisting clients in maximizing their system capabilities.In this proactive role, you will be central to enhancing our customer experience—ensuring systems operate efficiently, addressing complex technical challenges, and serving as a liaison among clients, support teams, and our product engineers. From day one, you will engage with real-world challenges and escalations that will sharpen your technical skills and accelerate your professional growth.If you are a fast learner with a knack for problem-solving, a passion for technology, and an innovative mindset, this is your chance to embrace a role where each day presents new challenges, and your professional development is as valued as the contributions you make.

Join our dynamic recruitment team as a Technical Recruiter, where you will be instrumental in sourcing and onboarding top-tier technology and infrastructure professionals to fuel our expansion. Collaborating closely with leaders in software engineering, infrastructure, and business, you will develop tailored hiring strategies that meet our evolving talent requirements while ensuring an exceptional candidate experience.Your Core ResponsibilitiesEngage with technology and infrastructure leaders to comprehend hiring needs and create effective recruitment strategies across software engineering, data science, infrastructure, and business operations.Utilize data analytics and market insights to enhance sourcing methods, boost funnel performance, and facilitate informed hiring decisions.Proactively attract and engage premier technical talent through diverse channels, including technical communities, professional networks, social media, employee referrals, and recruitment agencies.Establish and nurture strong candidate pipelines across engineering, infrastructure (systems, networks, SRE), data engineering, and technical operations roles.Conduct initial screenings to evaluate technical competencies, experience, and cultural alignment.Ensure an outstanding candidate experience through clear communication and prompt feedback throughout the recruitment process.Assist hiring teams in coordinating technical assessments, interviews, scheduling, and structured feedback loops.Keep abreast of the latest technology and infrastructure trends, as well as market dynamics that may affect hiring needs and sourcing strategies.

Join Our Innovative Team at LorikeetAt Lorikeet, we are revolutionizing customer support through cutting-edge AI technology tailored for complex sectors such as fintech, healthtech, marketplaces, and delivery services.Our mission is to automate support responses using transparent and customizable AI solutions, enabling support teams to focus on engaging with intricate cases rather than being bogged down by repetitive tickets. By liberating teams from reactive support, we empower them to offer personalized concierge services to their customers.We bring together a talented team, leveraging the expertise of industry veterans like Jamie from Google’s generative AI team and Steve from Stripe, along with professionals from renowned companies such as Canva, Atlassian, Dropbox, and Dovetail.Our company is scaling rapidly with a robust customer base, substantial revenue, an exciting roadmap, and a strong sales pipeline. We have successfully raised over USD 50 million from prestigious VCs and angel investors, including QED, Blackbird, Square Peg, and several industry leaders.Our Esteemed Clients Include:The largest telehealth company in Australia,The leading bank for teens in the US,One of the top NFT marketplaces by trading volume,A prominent Web3 gaming company,...and numerous enterprise clients handling over a million support tickets annually.Why Work With Us?Engineering-Driven Culture: Our technical founders foster an environment where most team members write code. Every engineer is empowered to take ownership of challenges and implement impactful solutions.Collaborative Work Environment: We pride ourselves on a warm, mature, and flexible culture that values teamwork. Located in our inviting Surry Hills office, we prioritize efficiency and adaptability to accommodate our team members' diverse needs.

Greetings!We are ServiceRocket, an internationally recognized technology-enabled services firm based in Palo Alto, California. Our mission is to be the most dependable partner in accelerating your growth. At ServiceRocket, we prioritize the development of every Rocketeer and the trust of every customer.With over two decades of experience, we are here to support you.Why Choose ServiceRocket? - We have more than 20 years of expertise in technology services, collaborating with industry leaders.- Our diverse team of Rocketeers values collaboration, reflected in our impressive 4.7 rating on Glassdoor.- Join a vibrant and inclusive workplace that fosters both professional and personal growth.- Recognized for our innovation and exceptional customer support, we proudly received the Atlassian Partner of the Year award for Co-Selling Excellence for the years 2024–2025.Explore our website to learn more and join our Rocketeer Nation.The Professional Services Consulting team is dedicated to offering fee-for-service consulting to our clients, delivering comprehensive project solutions aimed at achieving measurable business improvements through our products and services, including defining opportunities/processes related to outsourced solutions, systems integration, and proprietary tools.Your Responsibilities - Design, develop, and implement high-quality solutions, including architectural system design.- Lead customer discussions to identify key business and technical requirements, crafting implementation plans based on insights gathered.- Provide expert guidance, feedback, and recommendations to clients grounded in industry best practices.- Assist in the rollout, adoption, and scaling of solutions offered to customers.- Manage customer engagements as a project manager, overseeing scheduling, coordination, communication, and enhancing customer relationships.- Advise on internal tools and other related tasks as necessary.

About the Role fuku is looking for a Product Manager to help shape product strategy and guide development efforts in Sydney. This position plays a key part in connecting business goals with customer needs. What You'll Do Drive product strategy and development for new and existing offerings Work closely with team members to ensure products meet business objectives Align product direction with customer feedback and market trends Location This role is based in Sydney, New South Wales, Australia.

Join KPMG Australia as a Senior Consultant in IT Audit, where you will leverage your expertise to provide insightful assessments and solutions for our clients. In this pivotal role, you will conduct comprehensive audits of information systems, ensuring compliance with regulatory standards while identifying areas for improvement. Collaborate with cross-functional teams to enhance client operations and drive impactful change.

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

About LangChainLangChain is on a mission to democratize intelligent agents. We provide a comprehensive foundation for agent engineering in the real world, enabling developers to transition from mere prototypes to production-ready AI agents that organizations can depend on. Initially launched as widely embraced open-source tools, we have since evolved to offer a robust platform for building, evaluating, deploying, and managing agents at scale.Today, our products, including LangChain, LangGraph, LangSmith, and Agent Builder, are integral to teams delivering authentic AI solutions across both startups and large enterprises. Millions of developers trust LangChain to enhance AI functionalities at firms such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in a dynamic phase of product development, experiencing rapid growth, and every team member contributes significantly to our mission and collaborative environment. At LangChain, your work can shape the future of this technology.About the RoleLocation: Sydney, AustraliaEngage with pioneering companies at the forefront of LLM applications, transforming concepts into production-ready applications.Collaborate on diverse LLM applications including concierge search, code generation, agentic co-pilots, and more.Present technical demonstrations of LangChain's full suite of products.Conduct training sessions and workshops on industry best practices aimed at developer audiences.Work closely with the enterprise sales team to secure client deals.Collaborate with engineering teams to translate customer insights and feedback into product enhancements.Lead special projects, both internally and externally, to rigorously test our new products.Successful Candidates Will Have:A passion for working with clients or aspirations to become future founders.Experience as a deployed engineer or solution architect, preferably in developer-focused companies.An engineering background and a desire to be a trusted partner for clients.A knack for discovering innovative solutions and making technology accessible to users.

KPMG Australia is seeking an Associate Director of Financial Crime for its Sydney office. This leadership role centers on helping clients strengthen their financial crime prevention measures and adopt practical compliance strategies. Key responsibilities Lead projects focused on identifying and reducing risks related to financial crime. Collaborate with experienced colleagues to enhance compliance frameworks for clients. Provide guidance on maintaining the integrity of financial systems through effective practices. Create and execute strategies to respond to new and emerging threats in the financial sector. Location The position is based in Sydney.

Join AlayaCare as a Human Resources Generalist, where you will play a pivotal role in fostering a positive workplace culture. You will be responsible for a range of HR functions including talent acquisition, employee relations, performance management, and compliance with employment legislation. Your expertise will help shape our human resources strategies, ensuring alignment with our overall business goals.

Join KPMG Australia as an External Audit Manager specializing in Banking, where you will lead audit engagements, manage client relationships, and ensure compliance with regulatory standards. This is an excellent opportunity for professionals looking to advance their careers and make a significant impact in a dynamic environment.

Join KPMG Australia as a Senior Consultant in our Tax Advisory department, where you will play a pivotal role in delivering expert tax solutions to our diverse clientele. This position offers an exciting opportunity to enhance your career by working with a team of seasoned professionals who are committed to excellence.As a Senior Consultant, you will be responsible for providing comprehensive tax advisory services, ensuring compliance with regulations, and helping clients navigate complex tax issues. Your analytical skills and attention to detail will be crucial in delivering high-quality solutions that drive client success.

Join KPMG Australia as a Senior Audit Manager specializing in the Energy Sector. In this pivotal role, you will lead audit engagements, oversee client relationships, and contribute to high-impact projects that shape the future of energy in Australia. You will collaborate with a talented team, ensuring compliance with financial regulations while delivering value to our clients.

Join our dynamic team as a Linux Engineer where you will leverage your deep expertise in Linux systems and Python scripting to enhance our global operations. Your role will involve engineering and managing Linux environments at scale, crucial for our mission-critical operations. You will also focus on improving automation and self-service tools that empower us to efficiently manage IMC’s extensive server infrastructure.The Linux Engineering team plays a vital role in provisioning, configuring, and ensuring the performance and reliability of a robust Linux infrastructure that supports a variety of workloads. This includes ultra-low latency systems essential for high-frequency trading and high-throughput environments that facilitate research workflows and numerous Kubernetes-based applications. A solid foundation in Linux, combined with a strong emphasis on automation, will enable you to ensure consistency and efficiency across our fleet. Your proactive approach, collaborative mindset, and problem-solving abilities, along with a commitment to continuous improvement, will be key in keeping IMC at the forefront of technology.

Join KPMG Australia as a Senior Consultant in our Transformation Delivery and Change team, where you will be at the forefront of driving impactful change within organizations. Your expertise will guide clients through complex transformations, ensuring that they achieve their strategic goals. Collaborate with a diverse team of professionals and leverage innovative strategies to enhance operational efficiency and effectiveness.

Join our dynamic engineering team at Freelancer, where we are actively seeking skilled Senior Software Engineers to elevate our innovative environment.We offer an unparalleled opportunity for high achievers looking to break away from the mundane corporate grind. If you possess exceptional talent and seek to collaborate with some of the brightest minds in the industry, this position is tailored for you.At Freelancer, you won’t be just another number in a mega-cap technology firm; instead, you will face a diverse array of internet-scale challenges that will allow you to make a tangible impact. Our meritocratic culture ensures that hard work is recognized and rewarded, allowing you to rapidly advance your skills.Our mission is to create one billion job opportunities globally, making a real difference in the lives of people everywhere. You will have the chance to engage with a multitude of engineering challenges, utilizing a variety of cutting-edge technologies across our platform. Freelancer.com is among the top 1000 websites globally, featuring a state-of-the-art frontend stack with Angular, TypeScript, and RxJS, while our robust backend supports a modern global marketplace.As a Senior Software Engineer, you will take the lead in making architectural decisions and ensuring engineering excellence within your team, overseeing complex projects from inception to completion.