Technical Support Specialist - Customer Operations

Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach transcends mere incremental changes, aiming for comprehensive transformation. By leveraging cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is performed for generations to come.This is an exceptional opportunity to be part of a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, a strong product-market fit, and the backing of world-class investors, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, motivated individuals who are deeply dedicated to our mission. We operate with urgency and ownership, collaborating closely with our customers—from leadership to engineers—to address real problems with care. If you thrive in a dynamic environment, strive for excellence, and wish to contribute to shaping the future of work alongside colleagues who elevate standards, we welcome you to join us in building something extraordinary.At Harvey, we are not just envisioning the future of professional services; we are actively writing it today.Role OverviewThe Senior Technical User Operations Specialist is an advanced individual contributor role tailored for support operators who excel in complex and ambiguous scenarios. This position serves as the primary escalation point for intricate, technical, or nuanced customer issues, while also remaining actively engaged in the support queue.In this role, you will manage a high volume of sophisticated support cases, lead customer discussions, oversee bug management from start to finish, and establish yourself as a trusted collaborator with Product and Engineering teams. You will significantly contribute to enhancing the team's technical capabilities by mentoring colleagues, identifying patterns in escalations, and helping to transform valuable insights into scalable improvements.This position is perfect for someone who enjoys tackling challenging problems, maintains composure under pressure, and seeks to maximize their impact without stepping into formal management roles.

Join Our TeamAt Hitachi Vantara, we stand at the forefront of the data revolution, providing robust data infrastructure that empowers innovators around the globe. From banking sectors to entertainment venues, our solutions enable organizations to harness the full potential of their data.Our recent projects, like the iconic Las Vegas Sphere, showcase our commitment to helping businesses automate, optimize, and innovate to deliver extraordinary customer experiences. As we gear up for our next phase of growth, we seek passionate individuals eager to collaborate within a diverse global team and make a tangible impact with data.As a Senior Support Specialist, you will play a pivotal role in delivering expert support and advice to our clients, assisting them in overcoming their solution challenges. Your responsibilities will encompass the support of specific Hitachi Vantara products and their integration across corporate and enterprise solutions.You will engage with both internal and external customers, requiring strong communication skills to effectively interact with all stakeholders. Serving as a central point of contact for handling internal escalations and liaising with third-party vendors, you will also mentor and guide Technical Support Specialists (tier 1) within our Global Support team, enhancing their skills and knowledge.Join our global team of customer service professionals dedicated to providing Hitachi Vantara customers with exceptional support in a fast-paced, 24/7 environment.

Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission will be to drive customer engagement, foster trust, and convert users into loyal advocates. You will be trained to address a variety of user needs, ensuring every interaction is meaningful and contributes to our goal of creating lasting, positive change in the care and support sector.

Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and accurate assistance. The focus is on helping businesses use Geotab’s web-based analytics and IoT platform to improve fleet safety, productivity, and compliance. The team leader also supports staff development and encourages creative problem-solving. What you will do Lead and mentor a team of technical support specialists. Coordinate responses to customer inquiries related to Geotab’s fleet management solutions. Promote a collaborative and inclusive team environment. Encourage continuous learning and professional growth within the team. Requirements Experience in technical customer support or a related field. Strong leadership and communication skills. Interest in IoT, analytics, and connected vehicle technology. Ability to work in Sydney, Australia. Learn more Explore Geotab’s culture on the Geotab blog. See daily life at Geotab on Instagram. Subscribe to the talent network for job updates.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.

Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

Mission:At Skip Loans, we pride ourselves on our customer-centric approach. The home loan settlement phase is a critical moment, and we strive to provide our customers with unparalleled support through this complex journey. Our Operations team is dedicated to ensuring that clients feel informed, supported, and nurtured throughout the entire settlement process and beyond.About the Role:As a Loan Operations Specialist, you will play a pivotal role in managing the mortgage operations from settlement to servicing throughout the complete loan lifecycle. You will act as the linchpin from the moment a loan receives unconditional approval, driving execution and ensuring that progress remains uninterrupted. Your proactive approach will guarantee that deadlines are consistently met, and all stakeholders—including brokers, customers, solicitors, and internal teams—are kept informed about the next steps. You will take personal responsibility for high-value, time-sensitive transactions, ensuring they remain on track.After settlement, you will continue to foster relationships with customers by assisting with servicing requests, loan variations, and discharges. As our loan volumes grow, this role is essential in maintaining our speed, accuracy, and exceptional customer service.This role is not merely about processing; you will:Anticipate potential risks before they developCommunicate effectively and confidently with internal and external partnersOwn the outcomes, transcending mere task completionContribute to the enhancement of operational processes as we expandKey Responsibilities:Settlements (Pre-Settlement to Completion)Oversee the complete settlement process from unconditional approval to final settlementCoordinate with brokers, customers, solicitors, funders, and legal partners to manage timelines and documentationIdentify and mitigate risks or issues prior to settlement by effectively managing documentation and funding requirementsEnsure a seamless transition post-settlement by assisting customers with loan servicing and variations

Join our dynamic team at tal as a Claims Technical Specialist, where you will play a crucial role in managing and processing claims efficiently and effectively. You will work closely with our experienced Claims Group, led by Chantelle Everett, to deliver exceptional service and support to our clients. This position is ideal for individuals looking to kickstart their careers in the insurance industry, offering valuable exposure and learning opportunities.

Join our team at Freelancer.com as a dynamic Strategy & Operations Specialist and play a crucial role in enhancing the world’s largest freelance marketplace. We are seeking an inquisitive and innovative leader who thrives on optimizing operations to ensure our platform runs more efficiently, intelligently, and swiftly than ever before.As a pivotal part of the Strategy & Operations team, you will be at the intersection of data analysis, product development, policy implementation, payment processes, growth strategies, and real-world execution. Your mission will be to transform high-level strategic visions into tangible global realities, continuously refining processes to achieve optimal performance. If you excel at solving intricate challenges, leading cross-functional teams, and translating insights into impactful actions, we want to hear from you!About Freelancer.comFreelancer.com is a distinguished, thirteen-time Webby award-winning platform, recognized as the largest freelancing and crowdsourcing marketplace globally, with over 80 million users and 25 million jobs posted across more than 3,000 diverse fields, including website development, marketing, astrophysics, and aerospace engineering. Our commitment to innovation and excellence allows us to work with clients ranging from individual consumers to prestigious organizations like NASA.We also own Escrow.com, the leading online escrow service, having secured over US$8 billion in transactions, facilitating everything from jet parts to oil well sales. Additionally, we operate Loadshift, a marketplace that has posted over 800 million kilometers of freight transactions since its inception.This position is not for those seeking a mundane, corporate job. If you are a high achiever with exceptional talent looking for a meaningful role where your contributions matter, you will find a home at Freelancer.com. Unlike mega-cap technology firms where you may feel like just another cog in the machine, here you'll tackle significant challenges, gaining invaluable experience while making a real impact.At Freelancer, you will work on diverse, global internet-scale projects, including the exciting integration of emerging technologies such as AI, contributing to our mission of creating one billion jobs worldwide and changing lives through opportunities and income.

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

Join Odaseva, a leader in data management solutions, as a Tier 2 Support Specialist! Since our inception in 2012, we have empowered global enterprises to safeguard and optimize their most critical asset: data.Our innovative Odaseva EnterpriseData Platform is designed to secure and manage Salesforce data, ensuring resilience, compliance with regulations, and maximizing data value. We tackle the intricate challenges faced by large-scale global enterprises.With a rapidly growing presence across offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more, we cater to a diverse global clientele, including Fortune 500 companies, government entities, and NGOs, supporting over 100 million Salesforce users worldwide.At Odaseva, we foster an environment anchored in our core values: Trust, Service, Commitment, Excellence, Kaizen, and One Team, enabling our employees to thrive and succeed.

Join our dynamic team at tal as a Recovery & Support Specialist, where your skills will play a vital role in assisting individuals in their recovery journeys. In this full-time position, you will engage with clients, providing them with the support and guidance they need to reclaim their lives. This opportunity is perfect for those who are passionate about making a difference in the community and helping others navigate through challenging times.

Ocado Group is a leading UK-based enterprise recognized as one of the world's largest dedicated online grocery retailers. In addition to operating our own grocery and general merchandise retail businesses through Ocado.com, we offer innovative services to our partner clients globally via our advanced robotics technology, the Ocado Smart Platform (OSP). This cutting-edge platform supports our highly automated, multi-million dollar Customer Fulfillment Centers (CFCs), where we run a world-class online grocery business that automates product picking, ensuring timely online deliveries via our local partner, Coles.About the Role:We invite you to join our dynamic team to support the launch of our new Customer Fulfillment Centre in Wetherill Park, Australia. As a Technical Operator, you will play a crucial role in the efficient operation of our state-of-the-art, automated Customer Fulfillment Centre.Your responsibilities will include providing support to the Engineering Operations team across various Material Handling Equipment, such as bagging machines, conveyors, and specialized Ocado machinery. You will primarily assist with operations and cleaning tasks to maximize equipment efficiency while ensuring that technical areas remain organized and tidy, as directed by the Management Team. Duties include servicing and cleaning equipment within the storage grid and maintaining fixed robotic systems, including robotic end effectors that interact with grocery products.Operational Responsibilities:Assist with on-site bagging machines and container delivery conveyors to maintain an efficient bagging delivery operation, including:Overseeing the operations of the bagging systems and performing general jam-busting on the conveyor system.Loading and operating bagging machines with new bag stock.Conducting quality control, documenting, and escalating any bag stock quality issues as necessary.Handling basic to intermediate machine setups, troubleshooting straightforward faults and jams.Working under the guidance of engineers or relevant engineering team members to assist with maintenance and repair tasks.Contributing to optimizing machine performance by identifying trends and suggesting potential improvements.Support the On Grid Robotic Pick operating system.Ensure high availability of end effectors and consumable items by:Preparing, cleansing, repairing, and reassembling offline end effector units and filters.Performing scheduled low-level preventive maintenance and cleaning of Material Handling Equipment.

ShipBob is looking for an Operations Support Manager in Sydney to help shape daily operations and support merchant success. This position offers the chance to make a direct impact by solving real challenges and contributing to the company’s growth. Key focus areas Ownership mindset: The role centers on taking initiative, learning continuously, and finding new ways to improve processes. Contributions here will influence outcomes for ShipBob, its clients, and your own development. Collaboration: Working closely with colleagues and approachable leaders, you’ll be part of a team that values open feedback and mutual support. ShipBob encourages an inclusive culture where everyone is empowered to participate and share ideas. What you will do This role involves tackling operational challenges, developing practical solutions, and driving projects that support both company and merchant growth. Expect to work in a transparent environment where your input is valued and your efforts have visible results.

About Centorrino Technologies Centorrino Technologies (CT) is recognized as a Great Place to Work for 2024-2025 and listed among Australia’s Best Places to Work for Medium & Large Size companies in 2025. With an eNPS score of 68, the company values community and aims to set a high standard for customer experience. Role Overview: Support & Knowledge Transfer Specialist This 12-month contract position is based in Sydney, New South Wales. The Support & Knowledge Transfer Specialist delivers operational support for CT’s systems, produces clear documentation, and leads knowledge transfer efforts. The goal: help sustain systems, boost user skills, and keep services running smoothly. Main Responsibilities Provide day-to-day operational support for company systems Create and maintain high-quality documentation Facilitate knowledge transfer activities for users and teams Support ongoing service continuity and user capability development Contract Details 12-month contract Location: Sydney, New South Wales, Australia