Staff Data Analyst - Customer Experience

Join Our Team as a Staff Data AnalystAt Coupang, our passion for delivering exceptional customer experiences drives everything we do. We thrive on the feedback from our customers who often express their satisfaction with the remark, "How did I ever live without Coupang?" Our company emerged from a commitment to revolutionize shopping, dining, and everyday li…

DescriptionAt Coupang, we are dedicated to delivering an extraordinary experience for our customers. Our mission is to transform shopping, dining, and everyday living into an effortless journey. As a pioneering force in the multi-billion-dollar commerce sector, we are recognized as one of the fastest-growing retail companies worldwide.Embracing the best aspects of a startup culture while harnessing the resources of a large global public company, we propel our growth and innovate our services at an unparalleled pace since our inception. Each day at Coupang is an opportunity for personal and collaborative growth, where you can witness the evolution of yourself, your team, and the company.Join us in shaping the future of commerce as we continually push the boundaries of possibility, tackle challenges, and redefine traditional norms. Be part of Coupang and make a significant impact in this high-tech, always-on, hyper-connected world.Position: Staff Data Analytics - CXAs a Staff Data Analyst, you will play a crucial role in generating reports and insights that enhance our management's ability to provide exceptional customer experiences. By analyzing billions of data points generated by millions of customers utilizing Coupang's services, you will extract meaningful insights, address complex business inquiries, and deepen our understanding of customer behavior.

As a Product Data Analytics Manager, you will play a pivotal role in enhancing our customer experience by generating insightful reports and analyses. You will leverage the vast data generated by millions of Coupang customers to derive actionable insights, tackle intricate business questions, and deepen our understanding of customer behavior.Develop and provide innovative customer experience metrics and insights to ensure a superior shopping journey for our users.Collaborate cross-functionally with product managers, designers, program managers, engineers, and other stakeholders to facilitate data-driven decision-making.Design and oversee weekly, monthly, and quarterly business reports, collaborating with various teams to extract valuable insights and communicate findings to stakeholders and leadership effectively.Demonstrate thought leadership as an expert in e-commerce and fulfillment service analytics.

Role OverviewAt Coupang, we are dedicated to delighting our customers. Our mantra is simple: when customers exclaim, “How did I ever live without Coupang?” we know we are on the right track. Fueled by a passion for making shopping, dining, and living more convenient, we are at the forefront of revolutionizing the multi-billion-dollar commerce sector. As one of the fastest-growing retail enterprises, we have established a strong reputation as a trustworthy leader in the industry.We foster an environment that combines the agility of a startup with the robust infrastructure of a large global public company. This unique blend empowers us to continue expanding and launching innovative services at an impressive pace. At Coupang, each day is an opportunity for growth—both for you and the company.Our vision to shape the future of commerce is tangible. We continuously explore the limits of innovation to tackle challenges and redefine conventional trade-offs. Join Coupang today and make a significant impact in a dynamic, tech-driven, and hyper-connected world.Position Overview: As the Manager II of Product Data Analytics focusing on Customer Experience (CX), you will play a critical role in delivering insightful reports and analyses that enhance management capabilities, ultimately ensuring an exceptional customer experience. By harnessing the vast array of data generated by millions of users interacting with Coupang’s services, you will derive profound insights, answer intricate business inquiries, and foster a deeper understanding of customer behaviors.

Company IntroductionCoupang is revolutionizing the shopping experience, aiming to impress every customer from the moment they open the Coupang app to the delivery of their order. Our services in Taiwan include the renowned 'Rocket Delivery' offering next-day delivery on a vast array of products at competitive prices, and 'Rocket Oversea' providing free international delivery on millions of popular items from Korea, the U.S., and beyond.We invite talented individuals to join us in driving Coupang's expansion in Taiwan. This is a unique opportunity to be part of Coupang's growth journey and to create a world where our customers wonder, 'How did I ever live without Coupang?'Role OverviewThe Customer-Centric Planning team is in search of a Senior Data Analyst with a strong engineering mindset. In this role, you will not only be a consumer of data but will also develop data infrastructure. This position intricately combines Data Analysis and Analytics Engineering. You will be responsible for overseeing Airflow ETL processes sourced from various internal systems such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System). Additionally, you will leverage Python and AI tools to automate processes that enhance the operations of teams such as Supplier Support, Customer Support, and Andon.

Role Overview Coupang Corp. is hiring a Data Analyst for Customer-Centric Planning in Taipei. This position centers on identifying operational pain points and performing root cause analysis to improve the customer experience. What You Will Do Analyze business processes and uncover issues that impact customers Conduct root cause analysis to support improvements in service and operations Build and maintain end-to-end data pipelines Work with large datasets using Presto and Hive SQL Monitor and ensure data quality throughout internal systems Automate processes and develop internal tools with Python Integrate platforms like Slack, GitHub, and Tableau to streamline workflows and boost team efficiency Location This role is based in Taipei, Taiwan.

Join Renesas Electronics as a Staff Business Planning Data Analyst, where you will play a critical role in shaping our business strategies through data-driven insights. You will be responsible for analyzing complex datasets, generating reports, and presenting actionable insights to support our planning processes.Your analytical expertise will help guide our decision-making, ensuring that Renesas remains a leader in the semiconductor industry.

About Appier Appier is a leading software-as-a-service (SaaS) company dedicated to harnessing the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012 with a mission to democratize AI, Appier is focused on transforming AI into tangible returns on investment by creating intelligent software solutions. With 17 offices spanning across APAC, Europe, and the U.S., Appier is publicly traded on the Tokyo Stock Exchange (Ticker number: 4180). For further details, visit www.appier.com. About the Role We are eager to welcome a Data Analyst / Senior Data Analyst to our Enterprise Solutions team in Taiwan. In this pivotal role, you will act as a strategic liaison among our product applications, client data, and evolving business demands. You will serve as a crucial connector between our Product, Customer Success, and Sales teams. Your primary mission will be to architect business solutions and implement them effectively using our existing products, while also translating client insights into actionable requirements for the Product team to foster continuous innovation. To excel in this position, you must cultivate a comprehensive understanding of our products, from technical development and service operations to sales strategy. Exceptional communication skills will be essential for navigating complex client relationships and facilitating internal cross-functional collaborations. [Seniority/title will be determined based on job-related skills, experience, and evaluation post-interview.]

Join Our Team!The Customer-Centric Planning team at Coupang is seeking a Senior Data Analyst with a robust engineering mindset. This role is integral to our data-driven approach, where you will not only analyze data but also design and build our data infrastructure.In this position, you will manage ETL processes using Airflow, pulling from various internal data sources including Zendesk, WMS (Warehouse Management System), and OMS (Order Management System). Your expertise in Python and AI tools will be pivotal in automating operations and enhancing the experiences of teams such as Supplier Support, Customer Support, and Andon.This is a dynamic role that goes beyond mere reporting; you'll be at the forefront of data analysis and engineering.

Role overview The Growth Data Analyst at Crypto Inc. in Taipei, Taiwan, plays a key part in shaping marketing strategy through data-driven insights. This position focuses on examining large datasets, finding patterns in market behavior, and supporting the company's growth objectives with actionable analysis. What you will do Work with complex datasets to extract insights that support growth and marketing efforts Monitor and interpret market trends that influence company direction Translate analytical findings into clear recommendations for outreach and engagement strategies

Join Coupang as a Senior Data Analyst in the Growth Marketing team, where you will leverage data-driven insights to optimize marketing strategies and enhance customer engagement. Your expertise will play a critical role in identifying growth opportunities and driving innovative marketing campaigns.As a member of our dynamic team, you will analyze complex datasets, develop actionable recommendations, and collaborate closely with cross-functional teams to implement strategies that elevate customer experiences. Your analytical skills will help shape the future of our growth marketing initiatives.

Company Introduction: We exist to amaze our customers. At Coupang, we strive to create an experience that leaves them wondering, “How did I ever live without Coupang?” Our commitment to simplifying shopping and everyday life has positioned us as disruptors in the multi-billion-dollar commerce sector. We are among the fastest-growing retail companies, recognized for our exceptional reliability and innovation in the industry. With a unique blend of startup energy and the resources of a large global public company, we are fueled to expand and introduce new services at an unprecedented pace. Every day at Coupang presents an opportunity for growth — for you, your colleagues, your team, and the company as a whole. Our mission to redefine the future of commerce is ambitious. We continually push the boundaries to solve challenges and overturn conventional trade-offs. Join us as we further our mission of international expansion and elevate our industry-leading shopping experience from South Korea to Taiwan.

Company Introduction Coupang is revolutionizing the shopping experience, aiming to delight each customer from the moment they open the Coupang app until their order is delivered to their doorstep. Our services in Taiwan include “Rocket Delivery,” which provides next-day delivery on a vast selection of products at competitive prices, and “Rocket Overseas,” offering free international delivery on millions of popular products from Korea, the U.S., and more. We are seeking talented individuals to drive Coupang's expansion in Taiwan. This is a unique opportunity to be part of Coupang’s growth and help create a world where customers wonder, “How did I ever live without Coupang?” Role Overview Coupang Taiwan is in search of a Senior Data Analyst to join our Affiliate Marketing Operations team. In this role, you will be part of the Growth Analytics team, enabling marketing campaigns across various affiliate channels. You will closely collaborate with marketing stakeholders to build performance reports and data feeds, while analyzing user behaviors to enhance campaign operations and truly impress our customers. Moreover, you will work alongside engineers to develop marketing products and tracking features, contributing to the creation of data models and the improvement of our data pipelines. What You Will Do Utilize your expertise in SQL and Python to process audience-building requests, writing SQL queries to segment customers for campaigns and marketing data feeds. Engage with stakeholders to analyze data issues and provide clear, actionable insights and plans. Uphold a high standard for quality and accuracy, ensuring thorough documentation of your work and code. Define marketing metrics, build and maintain marketing dashboards, and continuously monitor campaign results. Communicate proactively and effectively with internal stakeholders. Collaborate with the Marketing Tech team to guide product development by sharing actionable insights derived from existing reports.

Join Coupang as a Senior Data Analyst specializing in Affiliate Marketing, where your analytical prowess will drive strategic decisions and enhance our affiliate partnerships. In this role, you will leverage data to derive insights that shape marketing strategies, optimize performance, and ultimately contribute to the growth of our affiliate program.

Company Introduction Coupang is revolutionizing the shopping experience with the aim of delighting every customer from the moment they launch the Coupang app to the instant their order arrives at their doorstep. In Taiwan, we offer services like “Rocket Delivery,” providing next-day delivery on a broad range of products at competitive prices, and “Rocket Overseas,” which delivers millions of best-selling items from Korea, the U.S., and beyond at no cost. We are on the lookout for talented individuals to assist in driving Coupang's growth in Taiwan. This is a unique opportunity to be part of Coupang’s expansion and to help create a world where our customers ask, “How did I ever manage without Coupang?” Role Overview Coupang Taiwan is seeking a Senior Data Analyst to support our Performance Marketing operations. As a member of the Growth Analytics team, you will play a vital role in enabling marketing campaigns across various channels, including Paid, Search, and CRM. You will collaborate closely with marketing stakeholders to develop performance reporting, create data feeds, and analyze user behavior, all aimed at enhancing campaign effectiveness and ensuring customer satisfaction. Additionally, you will receive ongoing guidance and support from a dedicated manager throughout your projects. What You Will Do Utilize your knowledge of SQL and Python to process audience-building requests. Write SQL queries to segment customers for campaigns and marketing data feeds. Analyze marketing data to pinpoint key performance drivers and provide actionable insights to stakeholders. Collaborate with stakeholders to investigate data issues and deliver actionable insights. Uphold high standards for quality and accuracy, documenting your work and code clearly. Handle reporting requests and data extraction that facilitate decision-making processes. Engage proactively and communicate effectively with internal stakeholders.

About the Role We are looking for an enthusiastic Data Analyst Intern to join our innovative product R&D team in Taiwan. In this role, you will engage in data analysis to assist Appier teams in addressing critical business and operational inquiries. We value candidates who can dedicate 2-3 days a week and are prepared for a minimum internship duration of 6 months, starting immediately. Please confirm your availability before applying. Responsibilities Analyze complex data sets to identify trends and patterns using statistical and visualization tools. Prepare data analysis reports showcasing insights and results. Collaborate with scientists and engineers to monitor and troubleshoot systems effectively. Develop tools and systems that enhance the efficiency of analysis processes and the quality of reports. About You [Minimum Qualifications] Currently enrolled senior students or graduate students in a relevant field. Strong analytical skills to derive valuable insights from data. Ability to communicate data analysis findings to diverse audiences. Proficient in both written and spoken English. Knowledge of statistics and experience with SQL for data extraction and aggregation, as well as proficiency in Spreadsheet/Excel. Familiarity with machine learning concepts and basic experience using machine learning tools. Proficient in Python programming for simple automation tasks. [Preferred Qualifications] Experience in the digital advertising industry. Hands-on experience with analytical/visualization tools such as SQL, R, and Tableau. Advanced Python programming skills for complex analyses. Experience in writing Spark programs for data analysis.

Company IntroductionAt Coupang, we are dedicated to transforming the way our customers shop. Our commitment to excellence is reflected in the feedback we receive, with many expressing that they can't imagine life without us. As a rapidly growing force in the retail sector, we are redefining the commerce landscape. Our unique blend of a vibrant startup culture with the robust resources of a large global entity enables us to innovate swiftly and deliver unmatched services to our customers.Every day at Coupang is an opportunity to grow alongside the company, your colleagues, and your team. We are passionate about pushing the boundaries of commerce and tackling challenges that reshape traditional shopping experiences. Join us as we expand our industry-leading services from South Korea to Taiwan.Role OverviewWe are looking for a talented and experienced Senior Product Manager to join our Customer Experience team in Taiwan. In this pivotal role, you will collaborate closely with engineers, designers, data analysts, and business stakeholders to drive our product vision and strategy.

Join Appier as a Senior Digital Advertising Data Analyst and play a pivotal role in shaping data-driven strategies to enhance our advertising solutions. You will analyze digital marketing data, provide actionable insights, and collaborate with cross-functional teams to drive campaign success.

Coupang aims to make every step of shopping memorable, from the moment a customer opens the app to the arrival of their order. In Taiwan, Coupang offers 'Rocket Delivery' for next-day shipping on a wide range of products at competitive prices. The 'Rocket Global' service brings millions of popular items from Korea, the U.S., and other markets, with expedited international shipping. This role supports Coupang's continued growth in Taiwan. The Business Analyst - Pricing Data Specialist will help shape how customers experience Coupang’s services and contribute to the company’s local expansion. What you will do Pricing Data Analysis: Use advanced SQL to extract and clean large datasets, investigate pricing accuracy, and deliver actionable recommendations to the operations team. Dashboard Development: Build and refine Tableau or Power BI dashboards, turning complex data into clear trend charts that help management track key metrics. Process Automation Optimization: Automate routine data outputs, manage query automation, and handle Airflow scheduling to improve operational efficiency. Data Monitoring and Anomaly Diagnosis: Set up automated monitoring to catch pricing data anomalies in real time and investigate root causes to maintain data quality. Cross-Department Communication: Coordinate between operations and technical teams, clarify data requirements, and translate analytical insights into everyday language to support data-driven decisions.

Role Overview Coupang is hiring a Business Analyst focused on product pricing data for the Taipei office. This role centers on analyzing pricing strategies, market trends, and competitor pricing to support informed business decisions and strengthen our market position. What You Will Do Study pricing strategies and assess their effectiveness using data analysis Monitor market trends and competitor pricing to provide actionable insights Collaborate with cross-functional teams to refine and optimize pricing models Help ensure pricing strategies support Coupang's broader business goals