Call Center Representative

Join our dynamic team at Alpha Insight Inc. as a Call Center Representative! In this exciting full-time role, you will be the voice of our company, providing exceptional customer service and support to our valued clients. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our se…

Join SmartFinancial: Empowering Insurers with Innovative TechnologyAt SmartFinancial, our mission is clear: to foster growth and success for insurance agencies through state-of-the-art technology! Recognized as one of the Best Places to Work for four consecutive years, we are among the fastest-growing tech companies in the industry.As a premier insurance marketplace, we connect millions of consumers with our extensive network of insurance partners.Your RoleWe are looking for enthusiastic and driven Call Center Representatives to join our dynamic team. In this role, you will proactively reach out to potential customers, explore various insurance product options, and facilitate connections with our licensed agents. The ideal candidate will have exceptional communication skills, a passion for technology sales, and a knack for engaging customers through warm calling techniques.The compensation for this position ranges from $16 to $17 per hour, along with uncapped commissions. Our top achievers earn between $80,000 and $90,000 after commissions and performance bonuses!Make 200+ outbound calls daily to prospective customers to introduce products and services.Gain a comprehensive understanding of our product offerings to effectively address customer inquiries.Encourage customers to receive competitive quotes from licensed agents.Utilize warm calling strategies to establish rapport with potential clients.Meet or exceed daily call quotas while ensuring a high level of customer satisfaction.QualificationsPrior experience in sales, telemarketing, or technology sales is highly preferred.Excellent verbal communication skills with the ability to clearly articulate product benefits.Able to work independently and collaboratively in a fast-paced environment.Proficient in building rapport with customers quickly and effectively.A positive attitude with resilience in overcoming objections or rejections during calls.Must reside within a commutable distance from our office location.What We OfferCompetitive hourly rates plus incentives and performance bonuses.Paid training programs.Comprehensive healthcare benefits (Medical, Dental, Vision).Company-paid life insurance.401(k) plan with company matching.Generous paid time off & holidays.Employee referral bonuses.Extensive product training.Daily and weekly cash giveaways.Opportunities for advancement—We love promoting from within!Why You’ll Love Working HereWe take great pride in our World-Class Culture, recognized by our employees, making SmartFinancial a truly great place to work!

Join our dynamic team at IDIQ as a Call Center Member Advisor, where you will play a crucial role in assisting customers with their inquiries and providing exceptional service. You will be the first point of contact for our valued members, guiding them through their questions regarding our services with professionalism and care.We are looking for enthusiastic individuals with a passion for customer service to help us enhance the customer experience. Your responsibilities will include answering calls, resolving issues, and ensuring our members receive the support they need.

IDIQ seeks a Bilingual Call Center Member Advisor in Tampa for a full-time position. This role centers on helping a diverse group of customers while maintaining a professional and courteous approach in every interaction. What you will do Respond to member questions and concerns with clear, accurate information Support customers in both English and another language, ensuring their needs are understood and addressed Deliver attentive service that builds trust and satisfaction Requirements Strong bilingual communication skills Ability to provide professional, efficient customer support Located in or able to work from Tampa

Join OneTouch Direct, a leading contact center provider dedicated to enhancing customer experiences for our partners and clients. We are on the lookout for an energetic Call Center Sales Supervisor to lead our team. In this pivotal role, you will manage a team of sales representatives, driving performance to meet sales targets while ensuring exceptional customer satisfaction.Key Responsibilities: Oversee and mentor the sales team, optimizing their performance and productivity. Analyze sales metrics and formulate strategies to boost team efficiency and meet sales objectives. Conduct regular performance assessments and offer constructive feedback to enhance team capabilities. Organize training sessions to elevate the team’s product knowledge and sales skills. Address escalated customer inquiries and promptly resolve issues. Work closely with management to refine sales processes and enhance operational efficiency.

As the Assistant Director of Call Center Operations at OneTouch Direct, you will play a pivotal role in leading our operational team under the guidance of the Call Center Director. Your primary responsibility will include managing a workforce of up to 300 staff members, ensuring that we meet targeted KPIs and profitability metrics. Your leadership will foster an environment of employee satisfaction and culture commitment.Your role will involve crucial tasks such as employee recruitment, retention strategies, and continuous improvement of operational processes. You will embody and promote the Core Values of OneTouch Direct in every interaction with your team and external partners. A strong focus on profitability, customer loyalty, and community engagement is essential.Flexibility to work various shifts, including nights and weekends, is necessary for this role. You will thrive in a fast-paced, dynamic environment while acting as a business owner, emotionally invested in all aspects of the workplace.Drive a profitable business model focused on creating genuine connections with customers.Analyze financial and operational reports to identify trends and implement effective solutions.Lead and develop management teams to achieve optimal performance in service levels, expense control, and employee growth.Ensure that corporate strategies are effectively translated into actionable plans.Build and maintain strong relationships across all levels of the organization to promote clear communication and understanding of goals.Maintain high standards for location conditions and visual presentation.Willingness to work evenings, weekends, and additional shifts as required.Additional duties may be assigned as necessary.

At OneTouch Direct, we are committed to forging meaningful connections with our clients and our team members! We are thrilled to invite applications for the role of Call Center Sales Supervisor. If you have a passion for leadership and inspiring others, this is your chance to join our dynamic and supportive team. In this role, you will drive sales while ensuring our customers feel appreciated and understood!Your Key Responsibilities: Mentor and lead a dedicated sales team with enthusiasm, providing the necessary support and encouragement to help them excel. Monitor sales performance metrics closely, collaborating with your team to develop innovative strategies that enhance results. Conduct positive performance evaluations, offering constructive feedback and identifying growth opportunities. Organize engaging training sessions to improve product knowledge and sales techniques. Serve as the primary contact for customer escalations, transforming challenges into satisfying solutions. Work alongside our exceptional management team to refine sales processes and continuously enhance our operations. Requirements: A bachelor's degree or equivalent experience. A minimum of 2 years in a supervisory role within a sales-oriented call center. Demonstrated ability to lead and motivate a successful sales team. Excellent communication and interpersonal skills – you can connect with anyone! Strong analytical skills to help us better understand our data. A positive attitude that thrives in a fast-paced, results-driven environment. Proficiency with CRM software and Microsoft Office Suite – a tech-savvy expert! Benefits: Full-Time Hours: 40 hours per week schedule. Great Workplace: Daily and weekly incentives to foster a fun, competitive, and rewarding environment! Comprehensive Benefits: Health Care Plan (Medical, Dental & Vision). Cultural Diversity: A welcoming culture enriched with Employee Resource Groups. Referral Program: Earn up to $2,000 for each friend you refer!

Key Responsibilities for the Licensed Insurance Telesales Representative:Efficiently complete Enrollment and Plan Change Applications adhering to established script guidelines.Engage with prospective members by providing concise Q&A or directing them to the Rep of the Day agent for detailed discussions.Conduct outbound calls to current members to inform them about potential eligibility for plan changes.Utilize CRM software for tracking leads, monitoring client status, and ensuring timely follow-up.Carry out additional tasks as assigned by management.

Join Our Team as a Customer Service Representative!At OneTouch Direct, we are committed to delivering outstanding customer service. As a Customer Service Representative in our call center, you will play a crucial role in enhancing customer experiences by directly engaging with AT&T customers, addressing their inquiries, and resolving issues effectively.As the first point of contact, you will provide knowledgeable support regarding AT&T products and services, ensuring customers receive the assistance they need.Key Responsibilities:Handle inbound calls with professionalism and a positive attitude, ensuring customer inquiries are addressed promptly.Utilize strong problem-solving skills to troubleshoot and resolve customer issues efficiently.Maintain accurate records of customer interactions to ensure seamless service continuity.Provide customers with information about available services and promotions to enhance their experience.Work collaboratively with team members to elevate service delivery and customer satisfaction.Become a vital part of our team at OneTouch Direct, where your customer service abilities can truly shine!Shift Details:Flexible hours available, including evenings and weekends.

Summary: As a Pharmacy Technician specializing in Refill Calls, you will play an essential role in supporting pharmacy staff and liaising with Shields Health Solutions. This position is crucial for ensuring the accurate and timely processing of specialty medication refills, thereby enhancing patient care and streamlining pharmacy operations through effective communication and advanced technology. Responsibilities: Deliver knowledgeable and compassionate support to patients, healthcare providers, and pharmacy team members. Conduct outgoing refill calls to patients and promptly fulfill refill requests. Handle and triage incoming inquiries efficiently. Clarify prescription orders with pharmacists and healthcare clinicians. Coordinate medication refills, including data entry and claims processing. Monitor medication stock levels and identify any special storage requirements. Document activities and maintain updated records using database applications. Facilitate patient access to necessary medications and contribute to process improvement initiatives. Uphold patient confidentiality and engage in ongoing professional development. Skills: Excellent interpersonal and verbal communication skills on the phone. Proficient in Microsoft Office Suite, especially Excel and Word. Strong organizational abilities with meticulous attention to detail. Enthusiastic team player demonstrating discretion and a commitment to confidentiality. Required Qualifications: Registered as a pharmacy technician; national certification is preferred. At least 1 year of experience as a Pharmacy Technician; 5-8 years of experience is preferred. High school diploma or GED is required.

Join our dynamic team at Turner Townsend as a Cost Center Leader. In this pivotal role, you will oversee financial planning, budget management, and cost control strategies that drive our real estate projects to success. Your expertise will be crucial in aligning financial objectives with project goals while collaborating closely with cross-functional teams.

About StronghouseAt Stronghouse, we believe that the core of a home is where unforgettable family moments happen. We understand that the experiences within your home shape the foundations of your community. Our goal is to allow our customers to focus on what truly matters—their family and interests—while we take care of their home needs, ensuring that their roofs, siding, and windows remain worry-free.

Join the Stronghouse Team!At Stronghouse, we believe that the heart of a home lies in the cherished moments within its walls. Our mission is to empower families to focus on what truly matters – creating memories – while we handle their roofing, siding, and window needs. Your role as a Roofing Sales Representative will be pivotal in ensuring that our clients experience peace of mind and quality service. We are dedicated to a culture of support, integrity, and excellence. Your success means everything to us, and we’re here to help you thrive in your career.

Join our dynamic team at Alphabe Insight Inc. as a Business Development Representative. In this pivotal role, you will engage with potential clients, identify new business opportunities, and play a critical part in driving our company's growth. Your exceptional communication skills and ability to build relationships will be key to your success in this position.

Join our dynamic team at Rexel USA, Inc. as a Counter Sales Representative. In this role, you will be the face of our company, providing exceptional customer service and expert advice to clients in the electrical supply industry. Your responsibilities will include assisting customers with their product inquiries, processing orders efficiently, and maintaining an organized and welcoming sales environment.We are looking for enthusiastic individuals who thrive in a fast-paced environment and have a passion for sales. If you enjoy working with customers and have a knack for understanding their needs, then this is the perfect opportunity for you!

Join Alpha Insight Inc. as a Customer Service Representative and be the voice of our company. You will engage with customers, resolve inquiries, and provide top-notch support to enhance customer satisfaction. Bring your exceptional communication skills and a positive attitude to help our clients achieve their goals.

Efficiently processes Enrollment and Plan Change Applications while adhering to a structured script.Engages with potential members through brief Q&A sessions or directs them to the Rep of the Day for more comprehensive information.Initiates outbound calls to existing members who may qualify for plan modifications.Utilizes CRM systems for tracking leads, monitoring client status, and ensuring effective follow-up.Performs additional responsibilities as assigned.

Join our dynamic team as a Benefits and Insurance Authorization Representative, where you will play a crucial role in ensuring patients receive the benefits they deserve. You will be responsible for authorizing insurance claims, verifying patient eligibility, and collaborating with healthcare providers to ensure seamless service. Your attention to detail and customer service skills will be vital in navigating the complexities of healthcare benefits.

Join our dynamic team at Alpha Insight Inc. as a Customer Account Representative! In this role, you will play a vital part in ensuring customer satisfaction by managing accounts and providing exceptional service. You will be the first point of contact for our clients, addressing their inquiries and resolving any issues they may encounter.

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Care Representative in Tampa, Florida. In this role, you will be the first point of contact for our customers, providing them with the support and assistance they need. Your exceptional communication skills and problem-solving abilities will help ensure customer satisfaction and loyalty.