About the job
At Morgan & Morgan, our work makes a significant impact. We serve as the last line of defense for millions of Americans against insurance companies, large corporations, and defective products. With a dedicated team of attorneys across all 50 states, along with client support staff, innovative marketing professionals, and operations teams, every member of our firm plays a vital role in the ongoing fight for consumer rights. Together, our over 6,000 employees are driven by one unwavering mission: For the People.
The Complex Litigation practice represents tens of thousands of individuals annually against some of the largest companies in the United States. Recently, we have successfully defended our clients' rights to data privacy against giants like Capital One and Google, assisted thousands of veterans in seeking justice against 3M, and achieved over $1 billion in settlements for those affected by disasters such as the East Palestine Train Derailment and the Maui Wildfires.
Summary
We are looking for a skilled Case Operations Manager to enhance our team. In this role, you will act as the mini-COO for case operations, collaborating closely with leadership to ensure the smooth and efficient progression of client cases from sign-up to settlement.
This position demands operational excellence, a strategic mindset, and the ability to influence with empathy, along with a visionary approach to leadership. The ideal candidate will be exceptionally organized, proactive, and quick to adapt.
Responsibilities
- Oversee all aspects of case operations, including the development, implementation, and promotion of tools and processes necessary for case teams to effectively manage client cases.
- Work with Legal Leadership to oversee timelines, pacing, and scope of case work to meet deadlines.
- Manage inventory reporting to maintain transparency regarding case status, assess performance, and identify opportunities for operational enhancements.
- Collaborate with Product, Legal, Marketing, and third-party vendors to navigate challenges and create innovative solutions for case teams.
- Design and implement communication programs that provide a world-class client experience, including tailored outreach plans and organizing group events, both in-person and online.
- Evaluate the effectiveness of all inbound and outbound client communications across Case Staff, third-party vendors, and email marketing to enhance client engagement.
- Oversee staffing requirements and facilitate training and onboarding for new case team members.

