About the job
Lifted An Upwork Company seeks a Customer Service and Technical Support Representative in Tampa with a focus on Learning and Development. This role centers on supporting clients who use the company's learning platforms and tools.
Key responsibilities
- Act as the initial point of contact for clients with questions about learning systems.
- Offer clear, practical support to resolve technical or account-related issues.
- Guide users through platform features and help troubleshoot problems to ensure a smooth learning experience.
- Promote user engagement and satisfaction by providing prompt, knowledgeable assistance.
What helps in this role
- Strong communication skills and a genuine interest in helping others.
- Confidence in handling technical questions and explaining solutions in simple terms.
- Interest in learning platforms and a commitment to supporting user success.
