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Experience Level
Manager
Qualifications
Duties and Responsibilities:Provide technical expertise and training to team members on challenging issues. Manage ownership of complex cases for appropriate handling. Oversee assigned Salesforce queues. Ensure compliance with department service standards for phone and email queues. Conduct ongoing Q&A sessions to enhance team knowledge and troubleshooting skills. Guide new and existing team members on case quality evaluations. Assist management with customer escalations via various communication channels. Review team member cases during absences to maintain follow-up timelines. Escalate cases to Tier II support as needed. Coordinate customer communications regarding outages, product releases, and maintenance. Take charge of special projects as requested by management. Exhibit leadership qualities and collaborate effectively across the organization. Effectively manage difficult customer interactions. Proactively perform tasks independently with minimal supervision.
About the job
Founded in 1998, Inovalon is committed to leveraging technology and data to transform the healthcare ecosystem, driving improvements in both outcomes and economics. We believe that empowering our customers with data-driven solutions leads to better healthcare for all. Our collective momentum is building as we strive to meet the greatest needs of healthcare.
As ONE Inovalon, we unite to deliver significant solutions that add value not only to our customers but also to the millions of patients and members they serve. Our mission-based culture values inclusion and innovation.
Overview: The Technical Product Support Team Lead plays a vital role in addressing internal team inquiries via phone, email, and chat, providing essential assistance with our products. This position is responsible for ensuring adequate phone coverage for incoming customer calls, managing case queues, and gathering feedback on process updates. Additionally, the Team Lead will make training recommendations and assist in onboarding new hires while evaluating case quality to provide constructive feedback to team members.
About Inovalon
Inovalon is a leader in healthcare technology, dedicated to driving the transformation of healthcare through innovative data solutions. With a focus on enhancing patient outcomes and healthcare economics, we empower our clients to succeed in their missions. Our inclusive culture fosters a collaborative environment where every team member can contribute to meaningful change in the healthcare landscape.
Founded in 1998, Inovalon is committed to leveraging technology and data to transform the healthcare ecosystem, driving improvements in both outcomes and economics. We believe that empowering our customers with data-driven solutions leads to better healthcare for all. Our collective momentum is building as we strive to meet the greatest needs of healthcare.As ONE Inovalon, we unite to deliver significant solutions that add value not only to our customers but also to the millions of patients and members they serve. Our mission-based culture values inclusion and innovation.Overview: The Technical Product Support Team Lead plays a vital role in addressing internal team inquiries via phone, email, and chat, providing essential assistance with our products. This position is responsible for ensuring adequate phone coverage for incoming customer calls, managing case queues, and gathering feedback on process updates. Additionally, the Team Lead will make training recommendations and assist in onboarding new hires while evaluating case quality to provide constructive feedback to team members.
Founded in 1998, Inovalon is a leader in healthcare technology and data analytics, dedicated to transforming the healthcare ecosystem for enhanced outcomes and economic efficiency. By empowering our customers with innovative, data-driven solutions, we believe that their success translates into improved healthcare for all. The momentum of our mission is accelerating.As ONE Inovalon, we unite to deliver impactful solutions that address the most pressing challenges in healthcare. Our culture of inclusion and innovation not only benefits our clients but also the millions of patients and members they serve.Position Overview: The Technical Product Support Analyst II plays a crucial role in responding to incoming inquiries from customers via phone, email, or chat, providing technical assistance for Inovalon's range of supported products. This role involves troubleshooting application software, operating systems, and integrated third-party products, ensuring customer issues are managed efficiently through to resolution.
Inovalon, established in 1998, applies data and technology to improve healthcare outcomes and efficiency. The company delivers data-driven solutions to help customers achieve their goals, which supports better care for patients. Inclusion, innovation, and collaboration are core values across Inovalon's teams. Role overview The Technical Product Support Analyst II works onsite in Tampa, FL, supporting customers who use Inovalon’s products. This position involves responding to inbound requests by phone, email, and chat. The analyst provides technical help for application software, operating systems, and integrated third-party tools. Main responsibilities Respond to customer questions and technical issues across multiple channels, including phone, email, and chat. Troubleshoot Inovalon products, related software, and integrated third-party solutions. Track and manage the resolution process for reported issues. Document all customer interactions and maintain accurate records throughout the support lifecycle.
Join our dynamic team at Tegna Inc. as a Production Lead, where you'll have the opportunity to shape the future of multimedia production. In this pivotal role, you will oversee production processes, manage a talented team, and ensure the delivery of high-quality content that engages our audience. Your leadership will inspire creativity and innovation, driving our mission to deliver exceptional media experiences.
We are seeking a highly skilled and dedicated AS400 RPG Technical Lead to join our dynamic team at BCforward. In this pivotal role, you will leverage your expertise in AS400 and RPG to lead technical projects, mentor junior developers, and drive innovation within our technology stack.Your leadership will be crucial in ensuring the successful delivery of high-quality software solutions while adhering to best practices and standards.
Join our dynamic team at bcforward as an AS400 RPG Technical Lead. In this pivotal role, you will leverage your extensive experience in AS400 and RPG programming to lead technical projects, mentor junior developers, and ensure the delivery of high-quality software solutions. Your expertise will help shape our technical direction and contribute to our success in providing exceptional services to our clients.
Become a vital member of our innovative team at ClearlyAgile, where we harness our passion for technology and continuous learning to create exceptional solutions. We value our employees, providing an empowering environment that promotes both personal and professional growth. Here, self-starters will find their ideas appreciated and encouraged! We are searching for a seasoned Technical Product Owner to enhance our dynamic team.Key Responsibilities:Engage and collaborate with diverse product teams, business analysts, and testers to gain a comprehensive understanding of product features.Work closely with stakeholders to break down extensive epic stories into actionable features and user stories, ensuring clarity for development teams.Lead and facilitate product backlog refinement sessions.Assist the Product Owner in prioritizing the backlog, organizing feature sequences, and conducting user acceptance testing.Foster trust and respect while building relationships with both technical and non-technical team members.Qualifications:A minimum of 3 years of experience as a Product Owner in a complex setting.Solid understanding of cloud technologies; AWS or Azure certification is a plus.Familiarity with containers, Kubernetes, GenAI, and artificial intelligence.At least 3 years of experience in an agile environment; a strong agile mindset is essential. Scrum certifications such as CSM or CSPO are highly preferred.A self-starter with a strong emphasis on fostering relationships and collaboration.Experience working with offshore teams is beneficial.Proficiency in Jira or similar project management tools.Background as a business analyst is advantageous.A Bachelor’s degree is preferred.Working Conditions:Must be able to work East Coast hours from a home office in the US.Candidates should be authorized to work in the US without sponsorship (no subcontracts or visa sponsorship).Employee Benefits:Join ClearlyAgile, one of the fastest-growing Agile companies in the Tampa Bay area, where we prioritize career advancement and a fun work environment while delivering high-quality products and services to our clients. Enjoy benefits such as Unlimited Paid Time Off, 10 Paid Holidays, Medical, Vision, and Dental coverage, Employee Ownership, a 401(k) plan, paid training certifications, and competitive compensation packages that reflect our commitment to investing in our most valuable asset—our people.
Join Sonsoft Inc. as a Java Technical Lead specializing in User Interface development. In this role, you will lead a talented team of developers in creating innovative web applications that provide exceptional user experiences. Your expertise will guide the architectural direction and best practices in Java technologies, ensuring the highest quality of deliverables.We are looking for an individual who is passionate about technology and has a strong background in frontend development, specifically with Java frameworks. You will collaborate closely with cross-functional teams to design, develop, and maintain scalable applications.
We are seeking a highly skilled Java UI Technical Lead to join our dynamic team. In this role, you will be responsible for leading the development of user interfaces for our Java applications, ensuring the highest quality and performance standards. You will work collaboratively with cross-functional teams to design, develop, and implement innovative solutions that enhance user experience.
Full-time|Remote|Remote — Tampa, Florida, United States
Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.
Join Sonsoft Inc. as an Ab Initio Technical Lead, where you will play a critical role in guiding our data integration projects. You will collaborate with cross-functional teams to design, develop, and implement robust solutions that drive business intelligence and data analytics.
Role overview The Team Lead - Fund Accounting (Private Equity) at Mufg Investor Services in Tampa manages a group of accountants, focusing on accurate financial reporting and industry compliance. This leadership position ensures that all accounting activities for private equity funds are completed to a high standard and in line with regulatory expectations. What you will do Oversee daily accounting operations for private equity funds, ensuring timely and precise work. Supervise and support a team of accountants, providing guidance and direction. Serve as the primary contact for clients, responding to inquiries and delivering prompt service. Lead the team through complex fund structures and transactions, offering expertise as needed. Share insights that inform strategic decisions for both clients and the firm. Team environment Join a group of professionals committed to high standards in fund accounting and client service. Collaboration and specialized knowledge are central to supporting private equity clients and achieving team goals.
Join our dynamic team at System Canada Technologies as a Production Support Specialist. In this role, you will be responsible for ensuring the stability and reliability of our production systems. You will collaborate with various departments to troubleshoot and resolve issues, implement enhancements, and maintain the highest standards of service delivery.
Lifted An Upwork Company seeks a Customer Service and Technical Support Representative in Tampa with a focus on Learning and Development. This role centers on supporting clients who use the company's learning platforms and tools. Key responsibilities Act as the initial point of contact for clients with questions about learning systems. Offer clear, practical support to resolve technical or account-related issues. Guide users through platform features and help troubleshoot problems to ensure a smooth learning experience. Promote user engagement and satisfaction by providing prompt, knowledgeable assistance. What helps in this role Strong communication skills and a genuine interest in helping others. Confidence in handling technical questions and explaining solutions in simple terms. Interest in learning platforms and a commitment to supporting user success.
About Mendaera, Inc.Mendaera, Inc. is at the forefront of healthcare innovation, developing groundbreaking technology that empowers providers to enhance patient care. Our advanced platform integrates real-time imaging, robotics, and artificial intelligence, making precise interventions more accessible while eliminating obstacles in the patient journey, expediting recovery, and reducing healthcare costs.We are looking for a highly skilled Technical Service Lead to establish and expand both remote and field-based technical support for our robotic capital medical device platform used in hospitals. This role is a hands-on, senior individual contributor and player-coach position dedicated to supporting intricate electromechanical systems equipped with embedded software.The Technical Service Lead will manage technical escalations involving hardware, software, and system-level challenges during installation, training, clinical usage, and initial commercial deployment. The ideal candidate will possess robust experience in supporting capital medical devices or regulated electromechanical systems in clinical or field settings, with a strong understanding of how hardware, software, and clinical workflows converge.Important: This position is not an IT help desk or enterprise application support role. Candidates whose experience is primarily in desktop support or ticket-based IT help desks are not encouraged to apply.The platform comprises robotic hardware, imaging components, peripherals, and Linux-based embedded software. Comfort in working within device-level Linux environments for diagnostics, log analysis, and service workflows is essential, as opposed to managing servers, networks, or enterprise applications.Although the majority of work will be conducted remotely, the role will also require periodic on-site field support for: • System installations and go-lives • Early clinical use and adoption • Complex technical escalations • Commercial demonstrations and customer evaluationsThis position is highly cross-functional, collaborating closely with Sales, Clinical, Service, Support, Engineering, and Quality teams to ensure the safe and timely resolution of issues and a superior customer experience during the initial commercialization phase.The annual salary range for this role is $130,000 to $141,500.About YouWe are in search of candidates who excel in fast-paced environments, embrace ambiguity, can independently create work products, possess strong critical thinking skills, and pay attention to detail.
Join our dynamic team at Sonsoft Inc. as a Java Technical Lead (UI). In this pivotal role, you will lead a talented group of developers, overseeing the design and implementation of cutting-edge user interfaces for our applications. Your expertise in Java and UI technologies will be essential to drive innovation and enhance user experience.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist! In this role, you will be at the forefront of providing exceptional technical assistance and support to our end-users. Your expertise will help resolve hardware and software issues, ensuring that our operations run smoothly and efficiently.As a Desktop Support Specialist, you will be responsible for diagnosing technical problems, assisting users with troubleshooting steps, and maintaining computer systems. Your ability to communicate clearly and effectively will be key in providing a positive user experience.
Full-time|$80K/yr - $80K/yr|On-site|Tampa, Florida, United States
Mortgage Branch ManagerTampa, FL (North Tampa area – In Office)We are searching for an ambitious Branch Manager to spearhead the growth of our mortgage branch. This role is perfect for an entrepreneurial leader with a passion for production, relationship-building, and operational excellence.If you thrive on driving growth, embracing accountability, and leading by example, we want to hear from you!Your ResponsibilitiesMotivate and Lead a High-Performing TeamOversee daily branch operations, ensuring efficiency, productivity, and compliance with company standards.Attract, hire, onboard, and nurture mortgage loan officers and support staff.Provide ongoing coaching, accountability, and performance evaluations.Encourage a collaborative, positive culture that promotes results and employee retention.Champion Branch GrowthDevise and implement strategies to enhance production and increase market share.Build and maintain strong relationships with real estate agents, builders, financial professionals, and referral partners.Identify new business opportunities while strengthening existing partnerships.Stay ahead of market trends and competitor activities.Manage Loan OriginationPersonally originate mortgage loans, including intake, structuring, and pre-qualification.Guide the team through processing, underwriting, and closing to ensure seamless transactions.Maintain an expert understanding of loan programs, rates, and guidelines.Deliver an exceptional client experience from application to closing.Ensure Compliance and Risk ManagementAdhere to all federal, state, and local mortgage regulations.Oversee internal controls, risk management protocols, and data security measures.Conduct regular reviews and audits to maintain the integrity of branch operations.Why This Role Is UniqueThis is not merely a management role; it's a leadership opportunity. You will have the chance to shape the culture, expand the team, and directly influence branch success while continuing to produce.We seek a builder, a motivator, a driver of growth.
Hello,We are looking for a talented Java Lead to join our dynamic team. You will play a crucial role in driving application development initiatives and leading a talented team of developers.Java Lead PositionDuration: 6 months with potential for extensionLocation: Tampa, FL
OVERVIEWStreamline Defense is on the lookout for an experienced leader in Special Operations Forces (SOF) to take on the role of Task Lead and Senior International SOF Support Subject Matter Expert. This crucial position will support the Directorate of Operations, J3-International (J3-I) Division at U.S. Special Operations Command (USSOCOM), based at MacDill AFB in Tampa, Florida. Please note that this role is contingent upon contract award.The Task Lead will act as the primary point of contact for contractor performance, ensuring effective day-to-day management of project tasks while also providing senior-level advisory support on international SOF operations across all components of J3-I.
Founded in 1998, Inovalon is committed to leveraging technology and data to transform the healthcare ecosystem, driving improvements in both outcomes and economics. We believe that empowering our customers with data-driven solutions leads to better healthcare for all. Our collective momentum is building as we strive to meet the greatest needs of healthcare.As ONE Inovalon, we unite to deliver significant solutions that add value not only to our customers but also to the millions of patients and members they serve. Our mission-based culture values inclusion and innovation.Overview: The Technical Product Support Team Lead plays a vital role in addressing internal team inquiries via phone, email, and chat, providing essential assistance with our products. This position is responsible for ensuring adequate phone coverage for incoming customer calls, managing case queues, and gathering feedback on process updates. Additionally, the Team Lead will make training recommendations and assist in onboarding new hires while evaluating case quality to provide constructive feedback to team members.
Founded in 1998, Inovalon is a leader in healthcare technology and data analytics, dedicated to transforming the healthcare ecosystem for enhanced outcomes and economic efficiency. By empowering our customers with innovative, data-driven solutions, we believe that their success translates into improved healthcare for all. The momentum of our mission is accelerating.As ONE Inovalon, we unite to deliver impactful solutions that address the most pressing challenges in healthcare. Our culture of inclusion and innovation not only benefits our clients but also the millions of patients and members they serve.Position Overview: The Technical Product Support Analyst II plays a crucial role in responding to incoming inquiries from customers via phone, email, or chat, providing technical assistance for Inovalon's range of supported products. This role involves troubleshooting application software, operating systems, and integrated third-party products, ensuring customer issues are managed efficiently through to resolution.
Inovalon, established in 1998, applies data and technology to improve healthcare outcomes and efficiency. The company delivers data-driven solutions to help customers achieve their goals, which supports better care for patients. Inclusion, innovation, and collaboration are core values across Inovalon's teams. Role overview The Technical Product Support Analyst II works onsite in Tampa, FL, supporting customers who use Inovalon’s products. This position involves responding to inbound requests by phone, email, and chat. The analyst provides technical help for application software, operating systems, and integrated third-party tools. Main responsibilities Respond to customer questions and technical issues across multiple channels, including phone, email, and chat. Troubleshoot Inovalon products, related software, and integrated third-party solutions. Track and manage the resolution process for reported issues. Document all customer interactions and maintain accurate records throughout the support lifecycle.
Join our dynamic team at Tegna Inc. as a Production Lead, where you'll have the opportunity to shape the future of multimedia production. In this pivotal role, you will oversee production processes, manage a talented team, and ensure the delivery of high-quality content that engages our audience. Your leadership will inspire creativity and innovation, driving our mission to deliver exceptional media experiences.
We are seeking a highly skilled and dedicated AS400 RPG Technical Lead to join our dynamic team at BCforward. In this pivotal role, you will leverage your expertise in AS400 and RPG to lead technical projects, mentor junior developers, and drive innovation within our technology stack.Your leadership will be crucial in ensuring the successful delivery of high-quality software solutions while adhering to best practices and standards.
Join our dynamic team at bcforward as an AS400 RPG Technical Lead. In this pivotal role, you will leverage your extensive experience in AS400 and RPG programming to lead technical projects, mentor junior developers, and ensure the delivery of high-quality software solutions. Your expertise will help shape our technical direction and contribute to our success in providing exceptional services to our clients.
Become a vital member of our innovative team at ClearlyAgile, where we harness our passion for technology and continuous learning to create exceptional solutions. We value our employees, providing an empowering environment that promotes both personal and professional growth. Here, self-starters will find their ideas appreciated and encouraged! We are searching for a seasoned Technical Product Owner to enhance our dynamic team.Key Responsibilities:Engage and collaborate with diverse product teams, business analysts, and testers to gain a comprehensive understanding of product features.Work closely with stakeholders to break down extensive epic stories into actionable features and user stories, ensuring clarity for development teams.Lead and facilitate product backlog refinement sessions.Assist the Product Owner in prioritizing the backlog, organizing feature sequences, and conducting user acceptance testing.Foster trust and respect while building relationships with both technical and non-technical team members.Qualifications:A minimum of 3 years of experience as a Product Owner in a complex setting.Solid understanding of cloud technologies; AWS or Azure certification is a plus.Familiarity with containers, Kubernetes, GenAI, and artificial intelligence.At least 3 years of experience in an agile environment; a strong agile mindset is essential. Scrum certifications such as CSM or CSPO are highly preferred.A self-starter with a strong emphasis on fostering relationships and collaboration.Experience working with offshore teams is beneficial.Proficiency in Jira or similar project management tools.Background as a business analyst is advantageous.A Bachelor’s degree is preferred.Working Conditions:Must be able to work East Coast hours from a home office in the US.Candidates should be authorized to work in the US without sponsorship (no subcontracts or visa sponsorship).Employee Benefits:Join ClearlyAgile, one of the fastest-growing Agile companies in the Tampa Bay area, where we prioritize career advancement and a fun work environment while delivering high-quality products and services to our clients. Enjoy benefits such as Unlimited Paid Time Off, 10 Paid Holidays, Medical, Vision, and Dental coverage, Employee Ownership, a 401(k) plan, paid training certifications, and competitive compensation packages that reflect our commitment to investing in our most valuable asset—our people.
Join Sonsoft Inc. as a Java Technical Lead specializing in User Interface development. In this role, you will lead a talented team of developers in creating innovative web applications that provide exceptional user experiences. Your expertise will guide the architectural direction and best practices in Java technologies, ensuring the highest quality of deliverables.We are looking for an individual who is passionate about technology and has a strong background in frontend development, specifically with Java frameworks. You will collaborate closely with cross-functional teams to design, develop, and maintain scalable applications.
We are seeking a highly skilled Java UI Technical Lead to join our dynamic team. In this role, you will be responsible for leading the development of user interfaces for our Java applications, ensuring the highest quality and performance standards. You will work collaboratively with cross-functional teams to design, develop, and implement innovative solutions that enhance user experience.
Full-time|Remote|Remote — Tampa, Florida, United States
Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.
Join Sonsoft Inc. as an Ab Initio Technical Lead, where you will play a critical role in guiding our data integration projects. You will collaborate with cross-functional teams to design, develop, and implement robust solutions that drive business intelligence and data analytics.
Role overview The Team Lead - Fund Accounting (Private Equity) at Mufg Investor Services in Tampa manages a group of accountants, focusing on accurate financial reporting and industry compliance. This leadership position ensures that all accounting activities for private equity funds are completed to a high standard and in line with regulatory expectations. What you will do Oversee daily accounting operations for private equity funds, ensuring timely and precise work. Supervise and support a team of accountants, providing guidance and direction. Serve as the primary contact for clients, responding to inquiries and delivering prompt service. Lead the team through complex fund structures and transactions, offering expertise as needed. Share insights that inform strategic decisions for both clients and the firm. Team environment Join a group of professionals committed to high standards in fund accounting and client service. Collaboration and specialized knowledge are central to supporting private equity clients and achieving team goals.
Join our dynamic team at System Canada Technologies as a Production Support Specialist. In this role, you will be responsible for ensuring the stability and reliability of our production systems. You will collaborate with various departments to troubleshoot and resolve issues, implement enhancements, and maintain the highest standards of service delivery.
Lifted An Upwork Company seeks a Customer Service and Technical Support Representative in Tampa with a focus on Learning and Development. This role centers on supporting clients who use the company's learning platforms and tools. Key responsibilities Act as the initial point of contact for clients with questions about learning systems. Offer clear, practical support to resolve technical or account-related issues. Guide users through platform features and help troubleshoot problems to ensure a smooth learning experience. Promote user engagement and satisfaction by providing prompt, knowledgeable assistance. What helps in this role Strong communication skills and a genuine interest in helping others. Confidence in handling technical questions and explaining solutions in simple terms. Interest in learning platforms and a commitment to supporting user success.
About Mendaera, Inc.Mendaera, Inc. is at the forefront of healthcare innovation, developing groundbreaking technology that empowers providers to enhance patient care. Our advanced platform integrates real-time imaging, robotics, and artificial intelligence, making precise interventions more accessible while eliminating obstacles in the patient journey, expediting recovery, and reducing healthcare costs.We are looking for a highly skilled Technical Service Lead to establish and expand both remote and field-based technical support for our robotic capital medical device platform used in hospitals. This role is a hands-on, senior individual contributor and player-coach position dedicated to supporting intricate electromechanical systems equipped with embedded software.The Technical Service Lead will manage technical escalations involving hardware, software, and system-level challenges during installation, training, clinical usage, and initial commercial deployment. The ideal candidate will possess robust experience in supporting capital medical devices or regulated electromechanical systems in clinical or field settings, with a strong understanding of how hardware, software, and clinical workflows converge.Important: This position is not an IT help desk or enterprise application support role. Candidates whose experience is primarily in desktop support or ticket-based IT help desks are not encouraged to apply.The platform comprises robotic hardware, imaging components, peripherals, and Linux-based embedded software. Comfort in working within device-level Linux environments for diagnostics, log analysis, and service workflows is essential, as opposed to managing servers, networks, or enterprise applications.Although the majority of work will be conducted remotely, the role will also require periodic on-site field support for: • System installations and go-lives • Early clinical use and adoption • Complex technical escalations • Commercial demonstrations and customer evaluationsThis position is highly cross-functional, collaborating closely with Sales, Clinical, Service, Support, Engineering, and Quality teams to ensure the safe and timely resolution of issues and a superior customer experience during the initial commercialization phase.The annual salary range for this role is $130,000 to $141,500.About YouWe are in search of candidates who excel in fast-paced environments, embrace ambiguity, can independently create work products, possess strong critical thinking skills, and pay attention to detail.
Join our dynamic team at Sonsoft Inc. as a Java Technical Lead (UI). In this pivotal role, you will lead a talented group of developers, overseeing the design and implementation of cutting-edge user interfaces for our applications. Your expertise in Java and UI technologies will be essential to drive innovation and enhance user experience.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist! In this role, you will be at the forefront of providing exceptional technical assistance and support to our end-users. Your expertise will help resolve hardware and software issues, ensuring that our operations run smoothly and efficiently.As a Desktop Support Specialist, you will be responsible for diagnosing technical problems, assisting users with troubleshooting steps, and maintaining computer systems. Your ability to communicate clearly and effectively will be key in providing a positive user experience.
Full-time|$80K/yr - $80K/yr|On-site|Tampa, Florida, United States
Mortgage Branch ManagerTampa, FL (North Tampa area – In Office)We are searching for an ambitious Branch Manager to spearhead the growth of our mortgage branch. This role is perfect for an entrepreneurial leader with a passion for production, relationship-building, and operational excellence.If you thrive on driving growth, embracing accountability, and leading by example, we want to hear from you!Your ResponsibilitiesMotivate and Lead a High-Performing TeamOversee daily branch operations, ensuring efficiency, productivity, and compliance with company standards.Attract, hire, onboard, and nurture mortgage loan officers and support staff.Provide ongoing coaching, accountability, and performance evaluations.Encourage a collaborative, positive culture that promotes results and employee retention.Champion Branch GrowthDevise and implement strategies to enhance production and increase market share.Build and maintain strong relationships with real estate agents, builders, financial professionals, and referral partners.Identify new business opportunities while strengthening existing partnerships.Stay ahead of market trends and competitor activities.Manage Loan OriginationPersonally originate mortgage loans, including intake, structuring, and pre-qualification.Guide the team through processing, underwriting, and closing to ensure seamless transactions.Maintain an expert understanding of loan programs, rates, and guidelines.Deliver an exceptional client experience from application to closing.Ensure Compliance and Risk ManagementAdhere to all federal, state, and local mortgage regulations.Oversee internal controls, risk management protocols, and data security measures.Conduct regular reviews and audits to maintain the integrity of branch operations.Why This Role Is UniqueThis is not merely a management role; it's a leadership opportunity. You will have the chance to shape the culture, expand the team, and directly influence branch success while continuing to produce.We seek a builder, a motivator, a driver of growth.
Hello,We are looking for a talented Java Lead to join our dynamic team. You will play a crucial role in driving application development initiatives and leading a talented team of developers.Java Lead PositionDuration: 6 months with potential for extensionLocation: Tampa, FL
OVERVIEWStreamline Defense is on the lookout for an experienced leader in Special Operations Forces (SOF) to take on the role of Task Lead and Senior International SOF Support Subject Matter Expert. This crucial position will support the Directorate of Operations, J3-International (J3-I) Division at U.S. Special Operations Command (USSOCOM), based at MacDill AFB in Tampa, Florida. Please note that this role is contingent upon contract award.The Task Lead will act as the primary point of contact for contractor performance, ensuring effective day-to-day management of project tasks while also providing senior-level advisory support on international SOF operations across all components of J3-I.
Apr 3, 2026
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