Customer Experience Engineering Manager

About Carvana... “We believe CVNA is in the early stages of becoming the next U.S. retail category killer.” – Stephens Investment Bank, Analyst Report, September 2024 At Carvana, we have always prioritized cutting-edge technology as a cornerstone of our strategy. This commitment has allowed us to become the third fastest company in history to reach the Fortu…

About EngineAt Engine, we are revolutionizing business travel into a personalized, rewarding, and streamlined experience. For too long, managing travel and expenses has been complicated and disjointed — we are here to change that. We envision a future of travel that is seamless and enhanced by technology, delighting customers at every stage. This is why we are developing a comprehensive platform that integrates corporate travel, an innovative charge card, and modern spend management all in one place.To bring this vision to life, we seek exceptional, mission-driven individuals who can help us redefine how businesses manage and experience travel.With over 20,000 companies relying on Engine to support more than 1 million travelers and billions in annual bookings, our cash flow positive and rapidly growing company pairs exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help organizations save money while providing world-class personalization and convenience.Supported by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with accolades including the Deloitte Fast 500 and Built In’s Best Places to Work.Your MissionEngine is looking for an enthusiastic and results-driven Senior Sales Manager, Account Executive to lead a team of motivated sales professionals. This individual will be pivotal in shaping the success of our sales team, particularly for those early in their careers. The ideal candidate is passionate about nurturing young talent, cultivating a culture of accountability, and driving measurable outcomes through hands-on coaching, data analysis, and performance management.Here’s what you’ll do: Team Leadership and Development: Inspire, mentor, and develop a team of Account Executives to surpass sales objectives through impactful coaching, motivation, and skill enhancement. Create a collaborative, high-performance culture by initiating team-building activities, recognition programs, and accountability-focused incentives.Performance Management and Coaching: Establish clear performance objectives and metrics while utilizing data and one-on-one meetings to monitor progress and offer constructive feedback. Address performance challenges promptly and effectively, employing a data-driven approach to foster continuous improvement.Sales Strategy and Execution: Leverage sales data and key performance indicators (KPIs) to assess team performance and modify strategies as necessary. Oversee daily operations to ensure optimal team productivity.

Gen Digital Inc. seeks a People Experience Manager to join the People & Culture team in Tempe, AZ. This position plays a central role in shaping and improving employee experiences throughout the company, supporting a global workforce. Role overview The People Experience Manager works within an agile, product-focused HR environment. Collaboration with teams across Gen is essential to ensure that every stage of the employee lifecycle, such as onboarding, development, performance management, and talent programs, delivers a consistent and user-friendly experience. The manager oversees a defined portfolio of employee experience programs, adapting and enhancing them to meet evolving needs. Key responsibilities Manage and improve employee experience initiatives, including onboarding, development, performance management, and culture programs. Act as a product owner, translating employee needs and business objectives into scalable, data-driven, and AI-enabled solutions. Ensure consistency and accessibility of experiences for global teams. Blend experience design, product management, and cross-functional teamwork to drive operational efficiency and employee growth. What success looks like Success in this role means delivering employee experiences that are easy to use, consistent across regions, and aligned with Gen’s values and AI-first approach. The impact will be seen in improved operational efficiency, greater employee development, and increased effectiveness of the People & Culture team.

Carvana seeks a Team Lead, Customer Experience based in Tempe, AZ. This position guides a group dedicated to delivering helpful service and positive interactions for every customer. The Team Lead partners with other departments to find ways to improve satisfaction and raise service quality. Key responsibilities Supervise a customer experience team, offering direction and support Monitor and maintain service standards for all customer interactions Work with teams across Carvana to share insights and enhance processes Contribute to shaping the overall experience customers have with the Carvana brand Role focus This role centers on leading a team to ensure each customer receives attentive, high-quality service. Collaboration with other departments is essential to identify improvements and support Carvana's customer experience goals.

Welcome to Oscar Health! We are excited to announce an opening for a Senior Manager of Employee Experience to join our dynamic People team. Oscar Health is pioneering a transformative approach to health insurance by leveraging a comprehensive technology platform and an unwavering commitment to our members. Established in 2012, our mission is to create a health insurance experience that feels as supportive and caring as having a doctor in the family. About the Role: In this pivotal position, you will lead the design, implementation, and enhancement of Oscar Health's workplace and cultural strategies, fostering an environment where employees feel valued, motivated, and empowered to excel. This role is a blend of strategic planning and hands-on execution, overseeing workplace operations across multiple locations, managing a cross-functional team, and driving impactful cultural initiatives and events that strengthen connection, engagement, and a sense of belonging. You are a strategic, proactive leader who excels at integrating facilities management with employee engagement and culture development. You will report directly to the Head of Talent Engagement. Work Location: This role is based in our Tempe, Arizona office, requiring a hybrid schedule with three days of in-office work per week. Thursdays are mandatory in-office days for team meetings and events, while the other two office days can be adjusted to fit your personal schedule. #LI-Hybrid Pay Transparency: The base salary for this position ranges from $122,212 to $160,404 annually. Additionally, you will have access to comprehensive employee benefits, participation in Oscar's unlimited vacation program, and eligibility for annual performance bonuses.

About EngineAt Engine, we’re revolutionizing the way businesses approach travel by making it personalized, rewarding, and straightforward. After years of fragmented and overwhelming management of travel and expenses, we aim to create a seamless experience powered by technology that delights customers at every juncture. Our innovative platform integrates corporate travel, a powerful charge card, and modern spend management into one unified system.To bring this vision to fruition, we’re in search of talented, mission-driven individuals ready to redefine how businesses manage and experience travel.With over 20,000 companies utilizing Engine to support more than 1 million travelers and billions in annual bookings, we are cash flow positive and rapidly expanding. We offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing exceptional personalization and convenience.Supported by Telescope Partners, Blackstone, and Permira, Engine has been acknowledged as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.*MUST be located in Tempe, AZ*About the RoleAs a Sales Development Representative, you will play a crucial role in generating and qualifying new sales opportunities through cold calling, prospecting, and various outreach efforts. You’ll be an essential part of our sales engine, contributing to our swift growth. This position is perfect for someone who is eager to hustle, learn quickly, and advance within a fast-paced team. Be prepared to move swiftly and adapt to changing circumstances. You’ll work towards measurable goals, with ample opportunities for promotion and career advancement as you showcase your success.Here’s what you’ll doConduct high-volume outbound calls to prospects, introducing them to our solutions, assessing their needs, and scheduling meetings for the sales team.

Carvana seeks a Workplace Experience Specialist based in Tempe, AZ. This role supports a positive and efficient environment, helping team members feel welcome and equipped to succeed. The position centers on keeping facilities running smoothly and making sure employees have what they need each day. Key responsibilities Coordinate initiatives that improve the daily workplace experience for employees Support the smooth operation of facilities Contribute to projects that enhance employee satisfaction and productivity Help maintain a welcoming atmosphere throughout the workplace Role impact This specialist plays a hands-on part in shaping Carvana’s work environment. The work supports both daily needs and ongoing improvements, helping create a place where people feel valued and able to do their best work.

About Carvana Carvana built the first fully online car-buying platform, removing the traditional dealership from the process. Customers can have vehicles delivered to their homes or pick them up at Carvana’s vending machines, where customer advocates welcome them with a signature coin. The company focuses on making car buying simple and customer service memorable. Role Overview: Workforce Management Specialist This role supports Carvana’s Care Centers by analyzing operational data and applying scheduling best practices. The Workforce Management Specialist helps ensure the Customer Advocate team is staffed to deliver strong service and meet performance targets. What You’ll Do Analyze data to recommend staffing adjustments that improve scheduling efficiency. Monitor call volumes and queue performance to help meet ASA and service level goals. Prepare and submit reports on attendance and daily metrics within required timelines. Develop and refine weekly schedules, factoring in business needs such as training and meetings. Manage time off requests, voluntary time off, and overtime assignments based on demand. Collaborate with other departments to resolve issues and support team success. Handle other related duties as assigned. What We’re Looking For High School Diploma, GED, or equivalent required. Bachelor’s Degree preferred. Experience with workforce management tools such as Aspect, IEX, or Verint Impact 360. Strong organizational skills and attention to detail. Analytical mindset with effective problem-solving skills. Clear communication and strong interpersonal abilities. Location Tempe, AZ

Oscar Health is seeking a Senior Director of Provider Experience to lead initiatives that enhance our relationships with healthcare providers. In this pivotal role, you will oversee the development and execution of strategies aimed at optimizing provider engagement and satisfaction. You will collaborate with cross-functional teams to improve our service delivery and drive innovation in our healthcare offerings.

We are seeking a highly skilled and experienced Senior Engineering Manager to lead our talented engineering team at AbbVie. This pivotal role involves overseeing engineering projects, driving innovation, and ensuring the successful delivery of high-quality products. You will collaborate closely with cross-functional teams to align engineering initiatives with our strategic objectives.

About EngineAt Engine, we are revolutionizing business travel by making it more personalized, rewarding, and straightforward. For years, managing travel and expenditures has been a daunting and fragmented process — we are here to change that. We believe that the future of travel should be seamless, supported by technology that enhances the customer experience at every touchpoint. This is why we are developing a platform that integrates corporate travel, a robust charge card, and modern spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies already trust Engine to support more than 1 million travelers and billions in annual bookings. Our cash flow positive business model, coupled with rapid growth, allows us to offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing world-class personalization and convenience.Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.About the RoleWe are in search of a highly motivated IT Service Desk Technician who is ready to make an immediate impact. This role is crucial for delivering exceptional technical support, both in-office and remotely, ensuring our team operates efficiently and effectively.This position requires an in-office presence, and applicants must currently reside in the designated geographic location (hybrid in our Tempe, Arizona office).Your MissionAs a member of the Engine team, you will play an essential role in a dynamic environment where innovation meets collaboration. Here’s what you will be responsible for:Incident and Request Fulfillment: Manage support tickets adhering to target SLAs and KPIs, ensuring optimal service for our business partners while maximizing system uptime.Technical Support and Consultation: Act as a trusted advisor to internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.User and Asset Management: Assist with onboarding and off-boarding of users, lead new hire training sessions, and ensure timely delivery of hardware and access.Collaboration & Business Tools: Serve as the go-to resource for inquiries regarding key systems such as Google and Zoom.

About EngineEngine is on a mission to revolutionize business travel by making it personalized, rewarding, and straightforward. For too long, the travel management process has been complex and fragmented — we are here to change that narrative. We envision a future where travel is seamless, driven by technology that enhances customer experiences at every stage. Our platform integrates corporate travel, an advanced charge card, and modern spend management into a unified solution.To realize this vision, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies trust Engine to support more than 1 million travelers and facilitate billions in bookings annually. With a positive cash flow and rapid growth, we offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation that allows businesses to save money while providing world-class personalization and convenience.Supported by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.We celebrate individuality and understand that our collective strength drives our success. We acknowledge that we are not the right fit for everyone! Complacency is not part of our culture. We are committed to finding the right individuals who are energized by our mission and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you resonate with our values, please continue reading!Your MissionWe are seeking driven and results-oriented Account Executives to join our vibrant new business sales team at Engine. In this full-cycle role, you will spearhead outbound efforts, qualify leads, and seamlessly transition new customers to our dedicated Account Management team.This position requires you to be in our office five days a week (Monday - Friday) for the first 90 days, depending on performance.Here’s What You’ll DoSales Cycle Management: You will manage the complete sales cycle, from prospecting to closing Mid-Market deals, which includes coordinating and delivering engaging online demos to potential and existing clients.Net New Opportunity Development: Engage in high outbound activity, making 55+ cold calls daily, managing a portfolio of named accounts, tiering accounts, and identifying key opportunities.

Public Storage is hiring a Customer Service Self Storage Manager in Tempe. This position plays a key part in the day-to-day operations of a self-storage facility, focusing on smooth facility management and attentive customer support. Role overview The Self Storage Manager oversees all aspects of facility operations. This includes assisting customers with their storage needs, handling inquiries, and ensuring that each guest receives prompt and courteous service. The manager is responsible for maintaining a clean and organized site and for upholding company policies throughout daily activities. What you will do Support customers by answering questions and helping with rentals Monitor and manage storage spaces to keep the facility running efficiently Represent Public Storage as the main point of contact for visitors and tenants Maintain high standards of service and facility appearance Requirements Strong communication and customer service skills Ability to manage daily facility operations Professional and reliable approach to customer interactions

Are you an enthusiastic property management expert dedicated to crafting outstanding living environments? Do you enjoy fostering communities that make residents feel at home while simultaneously driving operational and financial success? If you are eager to elevate your career with a vibrant and rapidly expanding organization, we want to hear from you!Join us as the Community Manager at Rambler Tempe, the latest premium student housing development adjacent to Arizona State University!The ideal candidate will be a proactive, organized, and inquisitive individual with a deep-seated passion for operations, leasing, and enhancing the resident experience.Key Characteristics of the Ideal Candidate:A proactive problem-solver who effectively anticipates needs and resolves issues with confidence.Highly organized and detail-oriented, adept at managing multiple tasks concurrently.A dynamic communicator with a friendly and professional approach.Full of energy and positivity, excelling in a fast-paced and evolving environment.Deeply committed to enhancing resident experiences.Results-driven, consistently striving to exceed leasing and occupancy goals.If this sounds like you, continue reading to discover the specific job responsibilities below.Key Responsibilities:Operations & Leadership:Manage all day-to-day operations at Rambler Tempe to guarantee residents enjoy a seamless living experience. Lead and inspire the on-site leasing, maintenance, and office teams, cultivating a culture of high performance.Collaborate with the corporate team to ensure a smooth property opening.Maintain thorough and accurate property records, including audits, leases, financial reports, and compliance documentation.Ensure the community is safe, well-maintained, and compliant with all regulations.Oversee vendor contracts, invoices, and service agreements to optimize property performance.Continuously seek improvements in community performance to achieve or surpass annual financial and operational objectives.Resident Relations & Community Engagement:Act as the primary point of contact for residents, addressing concerns, lease inquiries, and maintenance requests with urgency and care.Implement innovative resident engagement initiatives to cultivate a sense of community and enhance retention.Plan and execute community events and programs that reflect the community’s brand and enrich the resident experience.Professionally address and resolve resident concerns while fostering positive relationships.Financial Performance & Budget Management:Develop and oversee the annual budget, cash flow, and revenue strategies to maximize financial performance.Analyze and generate monthly financial statements, pinpointing variances and implementing corrective measures as necessary.Maintain accurate rent collections and ensure compliance with financial regulations.

About Systrends Systrends develops regulatory compliance software for U.S. energy companies, supporting their mandatory reporting to the Federal Energy Regulatory Commission (FERC). Hundreds of major energy organizations, including grid operators, utilities, pipelines, and legal firms, depend on Systrends to manage thousands of filings every year. Our team combines deep regulatory knowledge with attentive customer support, helping clients maintain critical compliance workflows. With a 99% retention rate, 93% customer satisfaction, and an 84 Net Promoter Score, we build lasting partnerships rather than simple vendor relationships. As FERC updates reporting standards and increases structured data requirements, Systrends is building a unified platform to simplify regulatory compliance for the energy sector. We’re looking for people who understand the regulatory landscape to help shape this new solution and support customers through ongoing changes. Learn more about Systrends in our recent press releases: Investment from Bristlecone Companies, April Brady Joins as CEO, Systrends Acquires HData Compliance, and Brooke Schupbach Joins as CSM. Role Overview: Customer Success Manager Systrends is hiring a Customer Success Manager in Tempe, AZ, to oversee relationships with customers using our eTariff, EQR, and MBR applications. This is a key position for someone with significant FERC regulatory experience who wants to influence the next generation of compliance software. What You Will Do Manage customer relationships, acting as a primary point of contact for regulated entities using Systrends’ applications Apply firsthand experience with FERC compliance workflows to support customers and ensure their success Gather insights from customer interactions and communicate feedback to product teams Help shape the evolution of Systrends’ unified compliance platform Who Should Apply Individuals with deep knowledge of FERC regulations and compliance processes Those who have worked within regulated entities and understand their operational needs People interested in moving from compliance execution to influencing software and supporting peers in the industry

Join our dynamic team at Public Storage as a Part-Time Customer Service Self Storage Manager. In this role, you will be the face of our company, providing exceptional service to our customers and ensuring that our facility runs smoothly. Your responsibilities will include managing daily operations, assisting customers with their storage needs, and maintaining the cleanliness and security of the property.

Join Carvana as a Customer Service Representative, where you will play a vital role in ensuring customer satisfaction and enhancing their car buying experience. As a Customer Advocate, you will provide exceptional support, assisting customers through various channels including phone, email, and chat. Your goal will be to resolve inquiries and issues effectively, while maintaining a positive and professional demeanor.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and properties through our integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency with a unified software platform encompassing video security, access control, air quality monitoring, alarms, intercoms, and visitor management solutions.With over 30,000 organizations worldwide, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we provide streamlined management, intelligent control, and scalable deployment options. Founded in 2016, Verkada has experienced remarkable growth, now operating 15 offices and employing over 2,200 full-time professionals.About the RoleThe Solutions Engineering team is in search of a dynamic SE leader to join our Tempe, AZ office. The Solutions Engineering Manager will lead and develop high-performing Select & Territory Solutions Engineering teams. We seek a proven technical leader who thrives in a fast-paced environment, demonstrating strong motivation, an entrepreneurial spirit, and exceptional follow-through skills. This position requires onsite presence at our Tempe office; remote or hybrid options are not available.What You'll DoPeople Leader: Recruit, develop, and lead inclusive, engaged, high-performing Select & Territory Solutions Engineering teams.Technical Leader: Act as a technical coach, mentor, and problem solver, assisting with technical escalations and managing complex technical challenges.Builder: Identify gaps, take initiative, and assume ownership to establish programs and processes that support the SE team.Connector: Collaborate cross-functionally to enhance communication and cooperation across departments such as sales, product, support, enablement, and marketing.Career Champion: Elevate the team’s skill set through coaching, mentoring, and enablement initiatives.Travel Requirement: Up to 25% travel may be necessary.What You BringProven leadership experience as a technical presales Manager for a minimum of 3 years in a similar organization is preferred.Experience in a cloud and network infrastructure-focused company with exposure to hardware and software is essential.Bachelor's degree in Computer Networking, Information Technology, Cybersecurity, Electrical Engineering, or a related field from an accredited institution is required.

Join Carvana’s Revolution! Carvana is transforming the automotive industry by redefining how consumers buy and sell cars. Our innovative vision and approach have made us the fastest-growing automotive retailer in history, expanding nationally, going public on the New York Stock Exchange, and achieving the milestone of selling over 1 million cars—all within just eight years. With over 4 million retail customers, Carvana stands as both the fastest-growing and the most profitable public automotive retailer. Our journey has just begun, and the potential for growth in this vast consumer market is immense. Being part of Carvana means you are part of a dynamic team that values change, encourages creative problem-solving, and consistently seeks improvement. Here, you’ll encounter challenging opportunities, accelerate your learning, and contribute to shaping the future of automotive retail. If you’re passionate about growth and making a meaningful impact within a collaborative team, you will thrive here. Discover more about life at Carvana from our team members here. Work Model: This is a fully on-site position at our Tempe office, Monday through Friday. About the Role: We are seeking an engaging and hands-on Engineering Manager to lead our Decision Support Systems team within the Analytics group at Carvana. Our team is responsible for developing algorithms, models, and optimization tools that enhance Carvana's logistics operations, managing the movement of over 15,000 vehicles monthly across the nation using our car hauler fleet. In this role, you will oversee a team of three engineers while actively contributing to coding efforts. Your responsibilities will include building APIs and complex system architectures that facilitate computationally intensive optimizations and ongoing optimization processes. You will mentor team members, enhance our engineering and testing methodologies, and help scale our systems to accommodate the growth of our company. This is an ideal opportunity for someone who excels in both technical and leadership roles and is eager to make a significant contribution in a fast-paced environment. Key Responsibilities: Team Leadership and Development: Guide, mentor, and support your team to achieve their best potential. System Development: Engage in hands-on coding while leading the team in creating efficient algorithms. Innovation: Drive continuous improvements in engineering practices and system performance.

Join Carvana as a Customer Support Specialist and become a key player in delivering exceptional service to our customers. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth car-buying experience. Your communication skills and problem-solving abilities will shine as you engage with customers through various channels.