Customer Support Specialist

Join Carvana as a Customer Support Specialist and become a key player in delivering exceptional service to our customers. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth car-buying experience. Your communication skills and problem-solving abilities will shine as you engage with customers through various channels.

About Gemini Founded in 2014 by Cameron and Tyler Winklevoss, Gemini is a pioneering global platform in the crypto and Web3 space, providing a diverse array of user-friendly, reliable, and secure cryptocurrency products and services for individuals and institutions across more than 70 countries. Our mission is to usher in a new era of financial, creative, and personal freedom by offering trusted access to the decentralized future. We envision a world where cryptocurrency fundamentally transforms the global financial system, the internet, and money, creating enhanced choices, independence, and opportunities for everyone — bridging traditional finance with the burgeoning cryptoeconomy in a more open, equitable, and secure manner. As a publicly traded company, Gemini is uniquely positioned to accelerate this vision with increased scale, reach, and impact. The Customer Support Department Our Customer Support team consists of highly skilled professionals who are committed to delivering outstanding customer service. Each member plays a vital role in ensuring customers have a positive experience when reaching out for assistance, asking questions, or providing feedback. The team efficiently manages all incoming service requests and communications related to the exchange, ensuring prompt and effective support. The Role: Customer Support Associate As a Customer Support Associate at Gemini, you will be instrumental in providing exceptional customer service and ensuring the swift resolution of inquiries. You will be dedicated to delivering clear and effective support, accurately addressing customer needs, while upholding our high standards of service. We seek a driven, self-motivated individual with strong interpersonal skills who thrives in a dynamic environment. The ideal candidate is exceptionally organized, detail-oriented, proactive, and eager to make an immediate impact by providing reliable and efficient support to our customers. This position requires in-person attendance 5 days a week at our Tempe, AZ office.

Join our innovative team at DoorDash Labs, where we are dedicated to revolutionizing delivery through autonomous robotics. Be part of a mission to enhance the delivery experience for millions!About the RoleAs an Operations Specialist in our Autonomy Tech Support team, you will play a pivotal role in ensuring the seamless operation of our robot fleet. Your expertise will facilitate effective communication between the Operations and Engineering teams, helping to swiftly address and resolve field operations challenges. This position requires a commitment to in-office work and adaptability to early, late, and weekend shifts.You Will Be Responsible For:Serving as the primary point of contact for escalated software and hardware issues during autonomy operations and testing.Conducting initial debugging and troubleshooting to gather crucial details for identifying and resolving issues.Documenting new symptoms or failure modes observed in the field and collaborating with engineers to determine appropriate mitigation strategies.Utilizing trend analysis to report and triage anomalies, bugs, and faults, providing necessary insights for Engineering investigations.Creating and maintaining documentation for resolution steps and an internal knowledge base.We Are Looking For Candidates Who:Are proficient with Linux command line, GitHub, Jira, and Service software.Have experience in debugging and troubleshooting complex technical issues.Possess prior experience with autonomous vehicles and/or robotics.Are willing to work flexible hours, including weekends.Have a genuine curiosity about technical systems and their functionalities.

Join our team at Sonsoft Inc. as a VOIP Technical Support Specialist, where you will play a crucial role in delivering exceptional customer service and technical assistance related to our VOIP products. Your expertise will help clients resolve issues efficiently and ensure their systems operate smoothly.Key responsibilities include troubleshooting VOIP-related issues, providing remote support, and contributing to customer satisfaction. If you are a motivated individual with a passion for technology and problem-solving, we want to hear from you!

it1 seeks an Operational Inside Support Representative (ISR) to help maintain strong communication and provide support for clients. This position is remote, with a base in Tempe, Arizona. Role overview The ISR will collaborate with various internal teams to assist in delivering solutions that enhance the customer experience. Day-to-day work centers on supporting client needs and ensuring clear, timely communication across departments. Location This is a remote role connected to Tempe, Arizona, United States.

Join our team at Domino's in Tempe as a Customer Service Representative! In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience. Your responsibilities will include taking orders, answering customer inquiries, and assisting with any concerns they may have. We are looking for enthusiastic individuals who are passionate about customer satisfaction.

Scheduling Specialist, Network Operations About CarvanaIf you are passionate about transforming the mundane and want to be part of a company that is revolutionizing the car buying experience, you'll be thrilled with what Carvana has accomplished. Traditional car shopping is outdated, and we are on a mission to change that. Have you seen our car vending machine? We seek individuals who thrive in an atmosphere of impactful transformation. At Carvana, team spirit is paramount, and we encourage each other to unleash our creativity and passion to drive innovation. We take bold risks, set ambitious objectives, and make informed, data-driven decisions in all our endeavors. Check out a few of our success stories! Since 2013, we have been changing the game and are not slowing down. Want to learn more? Explore our story here. About the RoleAs a Scheduling Specialist in Network Operations, you will provide essential scheduling and troubleshooting support for Carvana’s Market Operations department. Your responsibilities will include publishing the next day’s schedules and activities, ensuring timely execution of delivery events, and acting as the primary contact for scheduling and network issues within the market. Your role will be crucial in enhancing the efficiency and effectiveness of our field advocates through continuous monitoring, problem-solving, and collaboration. What You’ll Be Doing Creating and distributing daily activity schedules for field teams within the Market Operations Network. Acting as the first point of contact for any network or scheduling issues within the market. Utilizing various internal systems to collect data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to reduce delivery delays. Conducting root cause analysis for delivery delays and consistently monitoring market resources for ongoing improvement. Employing strong analytical skills and proficiency in Google Sheets to organize data effectively. Performing administrative tasks, including documenting real-time adjustments and communicating effectively with Market Operations Field Leadership. What You Should Know/Have High School Diploma or GED, or equivalent experience. 2+ years of experience in scheduling or operations support. Strong analytical and problem-solving skills. Proficient in Google Sheets and other data management tools. Excellent communication skills, both written and verbal.

Join iT1, a premier technology solution provider based in Tempe, AZ, as an Inside Sales Support Representative. Celebrated for over ten years as one of the Phoenix Business Journal's 'Best Places to Work' in Arizona, iT1 fosters a lively work environment centered on collaboration and support.As an integral member of our sales team, you will undertake vital administrative tasks tailored to enhance our client experience. Your role will encompass creating and managing quotes, processing orders, engaging with clients and colleagues, tracking shipments, and assisting in lead generation. We are looking for a detail-oriented and customer-centric individual who thrives in a fast-paced setting.Become part of the iT1 team, where your contributions will directly impact our clients' success and be part of a dynamic and supportive community!

Join Opendoor as an IT Support Contractor!At Opendoor, our mission is to drive progress in life, one move at a time. We're revolutionizing the traditional real estate market by offering a seamless and contemporary approach to buying and selling homes. Our teams leverage dependable, user-friendly technology to excel every day — and that’s where our IT Support team plays a crucial role.About the IT Support TeamThe IT Support team delivers top-notch technical assistance and office technology services to all Opendoor employees and contractors. Here’s what we do:Provide support for end-user devices (primarily Mac, with some Windows) and essential productivity tools.Manage daily troubleshooting for hardware, software, and account access issues.Collaborate closely with Workplace, People, Finance, Security, and Engineering to ensure our offices operate smoothly.Deliver friendly, professional service while meeting or exceeding our internal SLAs and CSAT goals.You will be a key on-site IT partner for our Tempe and Phoenix offices while also assisting remote team members as required.Role SummaryAs an IT Support Technician, you will be the primary technical resource for local employees and visitors. Your responsibilities will include everything from onboarding new hires to troubleshooting hardware and providing office A/V and network support in collaboration with central IT teams. You will blend strong technical abilities with outstanding communication and a customer-centric approach.What You’ll DoEnd User SupportProvide tier 1–2 support for laptops (both Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.Manage the ticket lifecycle in our ITSM tool (Linear or similar): triage, troubleshoot, escalate, and resolve within SLA.Offer in-person “walk-up” support in the office and remote support via chat, email, and video.Onboarding & OffboardingPrepare and provision devices for new hires (imaging, MDM enrollment, user profiles, application access).Assist with day-one setup: hardware handoff, account access verification, and more.

About Gen Digital Gen Digital provides cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. The company’s brands include Norton, Avast, LifeLock, and MoneyLion. Gen Digital’s mission centers on digital freedom and financial empowerment for the first digital generations. The team values innovation, collaboration, and a diversity of perspectives. Employees are encouraged to debate ideas, learn continuously, and work together to protect consumers and improve their digital and financial lives. Gen Digital offers flexibility, competitive pay, benefits, and well-being programs. Role Overview: Cyber Security Support Agent This role is based in Tempe, AZ. Cyber Security Support Agents serve as the first point of contact for customers using Norton and LifeLock products. The position focuses on product support, account management, and helping members navigate the online portal. What You Will Do Respond to customer inquiries about product support and account management Guide members through portal and browser navigation Provide light technical assistance, such as software downloads Educate customers about products and features Identify opportunities to expand services and support revenue growth What We Look For Empathy and strong communication skills Negotiation ability Critical thinking and multitasking Comfort troubleshooting basic technical issues Alignment with Gen Digital’s values and culture

About DialpadDialpad is a cutting-edge, AI-driven customer communications platform that revolutionizes how businesses engage with their customers. Over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through real-time, AI-powered insights. Discover more at dialpad.com.Join Our Team at DialpadAt Dialpad, you'll collaborate with a dynamic team focused on our mission to empower our customers and their employees to achieve exceptional success. We believe that every conversation is crucial, and we're enhancing each interaction with a platform that delivers immediate insights and automation. We embrace continuous improvement, where each team member utilizes industry-leading AI to refine our platform and their own expertise. We're seeking individuals who not only meet our high standards but strive to exceed them. Our ambition is substantial, and reaching it requires a team committed to excellence—traits we value include Curiosity, Optimism, Persistence, and Empathy.Your RoleAs a Partner Marketing Specialist, you will engage with our external partners, including technology, ISV, channel, and integration partners, as well as internal teams like channel marketing and business development. You will serve as the central point for all marketing activities. The Partner Marketing Team is seeking a dedicated Partner Marketing Specialist to execute partner-led initiatives and customer-facing events aligned with regional sales objectives.This position reports to the Senior Manager of Partner Marketing.What You'll DoFacilitate partner recruitment and lead generation by managing and executing partner-led and region-specific events, email campaigns, webinars, and content creation.Create impactful channel content to support our communication strategy, including refining existing materials and developing new content.Oversee the Market Development Fund (MDF) planning, allocation, and optimization, ensuring effective use of resources to drive results.

iT1, a premier national technology solutions provider based in Tempe, Arizona, is seeking an enthusiastic and dedicated individual to become a part of our expanding team as a Sales Operations Specialist. Recognized by the Phoenix Business Journal as one of the 'Best Places to Work' in Arizona for over a decade, iT1 prides itself on fostering a supportive and dynamic work environment.In this role, you will engage in a variety of tasks including customer quoting, order entry, shipment tracking, accounts receivable support, and general data entry. Experience with a Value Added Reseller is a plus!

SimonMed Imaging seeks a Patient Service Specialist based in Tempe, Arizona. This position welcomes patients as they arrive and assists with imaging appointment needs. Role overview The Patient Service Specialist acts as the initial point of contact for patients. Responsibilities include greeting visitors and providing support throughout the appointment process. Attention to detail and a helpful attitude are important in this role. What you will do Greet patients upon arrival at the imaging center Assist patients with check-in and appointment procedures Support a positive patient experience by offering attentive service

Join DoorDash's dynamic Merchant Experience Operations team in Tempe, AZ, as a Senior Merchant Sentiment Specialist. In this pivotal role, you will collaborate with both managed and unmanaged merchants, tackling their most pressing challenges while creating opportunities for enhanced growth and efficiency. You will play a crucial part in optimizing the Managed Merchant interface across our platform, ensuring smooth operations from account setup to inventory management and POS integrations. Your efforts will directly contribute to delivering exceptional customer experiences and driving revenue growth through quarterly business reviews. This role requires flexibility in scheduling, including evenings and weekends, to meet the evolving needs of our business. Your in-office presence is essential to fostering collaboration and connection within our team, as you will be based at our corporate office in Tempe, AZ, within a commutable distance of 50 miles.

About EngineAt Engine, we are revolutionizing business travel by making it more personalized, rewarding, and straightforward. For years, managing travel and expenditures has been a daunting and fragmented process — we are here to change that. We believe that the future of travel should be seamless, supported by technology that enhances the customer experience at every touchpoint. This is why we are developing a platform that integrates corporate travel, a robust charge card, and modern spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies already trust Engine to support more than 1 million travelers and billions in annual bookings. Our cash flow positive business model, coupled with rapid growth, allows us to offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing world-class personalization and convenience.Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.About the RoleWe are in search of a highly motivated IT Service Desk Technician who is ready to make an immediate impact. This role is crucial for delivering exceptional technical support, both in-office and remotely, ensuring our team operates efficiently and effectively.This position requires an in-office presence, and applicants must currently reside in the designated geographic location (hybrid in our Tempe, Arizona office).Your MissionAs a member of the Engine team, you will play an essential role in a dynamic environment where innovation meets collaboration. Here’s what you will be responsible for:Incident and Request Fulfillment: Manage support tickets adhering to target SLAs and KPIs, ensuring optimal service for our business partners while maximizing system uptime.Technical Support and Consultation: Act as a trusted advisor to internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.User and Asset Management: Assist with onboarding and off-boarding of users, lead new hire training sessions, and ensure timely delivery of hardware and access.Collaboration & Business Tools: Serve as the go-to resource for inquiries regarding key systems such as Google and Zoom.

Join Carvana as a Customer Service Representative, where you will play a vital role in ensuring customer satisfaction and enhancing their car buying experience. As a Customer Advocate, you will provide exceptional support, assisting customers through various channels including phone, email, and chat. Your goal will be to resolve inquiries and issues effectively, while maintaining a positive and professional demeanor.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Position Overview:We are seeking a skilled Network Operations Specialist to join our dynamic team at Carvana. In this intermediate-level role, you will play a crucial part in providing comprehensive network operations support, specifically addressing on-road escalation incidents involving our Carvana-employed auto haulers delivering vehicles to customers across the nation. Please note that this position is not eligible for visa sponsorship.Key Responsibilities:Manage real-time incident resolutions for drivers operating within our Logistics Network, ensuring swift and effective support.Act as the primary point of contact for Carvana-employed Vehicle Transporters and Advocates.Deliver real-time assistance to Logistics field teams while ensuring route integrity and service excellence.Conduct root cause analysis to minimize postponed deliveries and continuously monitor exceptions.Utilize various internal systems to collect data and troubleshoot transit issues.Identify and select vendors to enhance service quality while reducing risks and downtime.Optimize outbound capacity to boost on-time deliveries and decrease transit duration.Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to reduce network disruptions.Employ strong analytical skills and proficiency in Google Sheets to organize and analyze data effectively.Perform administrative tasks, including accurately documenting real-time incidents and communicating the status and resolution plans to Logistics Field Leadership.

Join Our Team as a Senior Procurement Specialist in Tempe, AZ!Are you ready to take your procurement skills to the next level? We're seeking an experienced Senior Procurement Specialist who will play a pivotal role in managing internal processes and collaborating with key sourcing stakeholders to drive eAuction success. This position offers an exciting opportunity to work in a dynamic environment where you can showcase your excellent communication and multitasking abilities.Your Responsibilities:• Assist commodity teams in driving eAuction success through effective support.• Compile and schedule Supplier Risk Assessments (SRA0, SRA1).• Ensure compliance with export regulations.• Distribute Requests for Quotations (RFQs) to suppliers and manage supplier inquiries.• Update and maintain the CTT schedule, Ariba eAuction project, and Contract Workspace.• Negotiate terms and conditions prior to auctions.• Conduct follow-up calls with suppliers for timely responses and auction participation.• Collaborate with cross-functional teams to meet eAuction project objectives and timelines.• Act as a Change Agent to effectively integrate new processes into Strategic Sourcing.Basic Qualifications:• Proficiency in reading, writing, and speaking English.• U.S. Citizenship required.Preferred Qualifications:• Bachelor’s degree in Supply Chain, Business, IT, or a related field.• Minimum of 1 year of experience in sourcing, planning, or a related field.• Experience in large, complex multinational firms.• Familiarity with Ariba and external supplier interactions.• Exceptional verbal and written communication skills.• Ability to influence stakeholders at all levels.• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word).• Experience with SAP is a plus.Work Schedule:1st Shift: 8 AM - 5 PM

Join our dynamic team as an Event Specialist, where you will play a pivotal role in executing engaging events that leave a lasting impression. You will be responsible for planning, coordinating, and implementing various events while ensuring a seamless experience for attendees. Your creativity and attention to detail will be essential in managing all logistical aspects, from venue selection to vendor management.