Escalation Manager Lead

Join Waymo as an Escalation Manager Lead where you will play a pivotal role in overseeing the escalation processes within our autonomous vehicle operations. Your expertise will ensure timely resolutions of complex issues while leading a team dedicated to excellence in customer experience.

About Carvana If you are passionate about challenging the status quo and want to be part of a company that is transforming the car buying experience, Carvana is the place for you! We are revolutionizing the way people purchase vehicles, making it easier, faster, and more enjoyable. Have you seen our innovative vending machine? Check it out! We are looking for enthusiastic individuals who thrive in a dynamic environment characterized by impactful change. Team spirit is a core value at Carvana, and we encourage creativity and passion to drive innovation. We aim high, set ambitious goals, and use data-driven decisions to guide our actions. Explore our stories and see how we've been changing the game since 2013! About the Team and Position The Security Operations Center Lead plays a pivotal role in our 24/7/365 security team. This position involves analyzing and reporting on various risks, including facility intrusions, natural disasters, terrorism, civil unrest, and workplace violence. You will lead a team responsible for monitoring CCTV, access control, and alarm systems across Carvana sites nationwide, managing emergency phone lines, and supporting on-site Safe and Secure Associates in incident responses. Your leadership will guide team members in recognizing incidents that could jeopardize our sites, employees, or brand, while providing them with the coaching needed to assess impacts and respond effectively. The ideal candidate is committed to team development and achieving results at both individual and team levels. You should possess the ability to communicate desired behaviors clearly, deliver timely feedback, and inspire your team to balance urgency and quality in their work. What You’ll Be Doing Oversee day-to-day activities of the assigned team, identifying strengths and weaknesses, and determining opportunities for improvement. Analyze trends and outcomes, formulating strategies to meet team objectives. Engage with team members, providing coaching, performance management, and constructive feedback to demonstrate essential skills.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Join McKesson as a Lead Material Handler in our LUM Department, where you'll inspire and motivate our team members while enhancing operational processes. This role is crucial in fostering a positive culture aligned with McKesson values from day one.Your daily contributions will help us deliver exceptional service and achieve performance standards that exceed expectations. You will lead by example, conducting team meetings and training sessions, and ensuring that our department meets its objectives efficiently.Schedule: Monday to Friday, starting at 11 AM until all tasks are complete.Location: Tempe, AZ - Fully on site.

About Carvana... At Carvana, we’re revolutionizing the automotive buying and selling experience. With an audacious vision and a unique approach that emphasizes fun, speed, and fairness, Carvana has emerged as the fastest-growing automotive retailer in history. Within just eight years, we expanded our reach nationally, went public on the New York Stock Exchange, sold our millionth vehicle, and secured a position on the Fortune 500 list. Today, with over 4 million retail customers and counting, Carvana stands as both the fastest-growing and the most profitable public automotive retailer, and we’re only getting started. We continuously strive to elevate the customer experience as we tackle the vast opportunities that lie ahead in the largest consumer vertical. Joining our team means being part of a culture that embraces innovation, celebrates creative problem-solving, and is always in pursuit of excellence. At Carvana, you will have the chance to engage in meaningful challenges, learn rapidly, and contribute to the transformation of the automotive retail landscape. If you are eager to grow and make a significant impact within a collaborative team, you will thrive here. Discover more about our workplace culture from the people who already work with us. Work Model: This is a fully on-site role at our Tempe office, Monday through Friday. About the Team and Position Within Carvana’s Marketplace division, we drive our B2B initiatives, including our $2 billion Sell to Carvana and Carvana Wholesale businesses, alongside our ADESA auctions. We seek a strategic and analytical leader who combines data-driven insights with keen intuition to enhance buyer demand and retention within these domains. In this position, you will design and scale digital marketing and engagement strategies across web, app, email, SMS, and push notifications using state-of-the-art technology. Your contributions will directly influence wholesale business metrics by simplifying and instilling trust in customer interactions and transactions. You will thrive in a collaborative, fast-paced environment, transforming high-level business prospects into solutions that can be swiftly launched, tested, and scaled.

About Carvana At Carvana, we are committed to transforming the car buying experience. If you’re passionate about innovation and enjoy challenging the status quo, you’ll thrive in our dynamic environment. We pride ourselves on making the car buying process enjoyable and efficient, evident from our unique car vending machines. Join us in revolutionizing the automotive industry! About the Team and Position We are seeking a seasoned Team Lead, Talent Acquisition to spearhead our recruiting efforts within the Operations Talent team. In this pivotal role, you will oversee the full life-cycle recruiting process, guiding a team dedicated to meeting ambitious hiring goals while sourcing top-tier talent for our operations. Your leadership will directly influence Carvana’s success as you build strong partnerships with internal stakeholders, ensuring that our operations teams are staffed with the best talent available. Experience the satisfaction of seeing your impact reflected in our daily operations. Work Location This position is based at our Corporate Headquarters in Tempe, AZ and requires on-site presence five days a week. Key Responsibilities Lead and manage comprehensive full life-cycle recruiting efforts, including hiring events and leadership recruitment for our Operations team. Motivate and guide your recruiting team to achieve individual and collective KPIs and hiring targets. Provide training and support to team members in developing effective recruiting strategies tailored to their specific areas of focus.

We are seeking an experienced Lead Java Developer to join our dynamic team at Artech Information Systems LLC in Tempe, Arizona. The ideal candidate will have a strong background in Java development and a proven track record of leading projects to successful completion.

Join DoorDash as a Team Lead in our Fraud Insights Operations team where you will play a pivotal role in safeguarding our platform against fraudulent activities. You will lead a team of analysts, leveraging data to identify and mitigate risks while ensuring a seamless experience for our customers.

Join Our Team as a Lead HVAC Installer!At Just Better Air Conditioning & Heating, a premier HVAC service provider in the Greater Phoenix area, we are seeking a skilled Lead HVAC Installer to join our dynamic team. If you're an experienced installer ready to take charge of projects and work alongside a supportive team, we want to hear from you!What We Offer:Competitive salary ranging from $75,000 to $120,000 annually, dependent on experience and performanceYear-end bonus of $3,000Comprehensive medical, dental, and vision insurance401(k) plan with company matchingGenerous paid time off and holiday payConsistent full-time schedule with local assignments in Tempe and surrounding areasOpportunities for overtime and year-round employmentCompany vehicle provided for work-related travelWhy You'll Thrive Here:Collaborative Environment: Work in a non-corporate setting where your voice and feedback are valued, fostering a culture of teamwork.Supportive Install Team: Enjoy pre-planned and organized jobs with all materials ready, allowing you to focus on high-quality installations.Real Field Assistance: Benefit from a team of at least two members on installation jobs and access to leadership support when needed.Commitment to Quality: Join a team dedicated to delivering professional HVAC installations without cutting corners.Your Responsibilities:Lead residential and light commercial HVAC installation projects in Tempe and surrounding areas.Ensure installations comply with code while maintaining high-quality workmanship.Conduct essential tasks such as brazing, nitrogen purging, leak testing, evacuation, and system charging.

Join our dynamic team at Hollister in Arizona Mills as a Key Lead! In this pivotal role, you will be responsible for driving store performance and ensuring an exceptional customer experience. Your leadership skills will inspire and motivate your team to achieve sales targets and uphold our brand values.As part of our team, you will have the opportunity to develop your career in a fast-paced, inclusive environment while representing an iconic brand. If you are ready to take on a leadership role and make an impact, we want to hear from you!

Become a vital part of SimonMed Imaging, the nation's leading outpatient radiology practice! We are dedicated to providing exceptional patient care and utilizing cutting-edge technology to maintain our status as an industry frontrunner in the dynamic healthcare landscape. This is a unique opportunity to enhance your skills while collaborating with a team of board-certified subspecialty radiologists. We look forward to welcoming you to our team!

Oscar Health is hiring a Team Lead for Member and Provider Services in Tempe, Arizona. This position supports our mission to deliver thoughtful, technology-enabled health insurance service. Role Overview The Team Lead plays a key role in guiding support staff, optimizing workflows, and meeting performance goals. This position works closely with the Manager of Member and Provider Services. The Team Lead coaches team members, monitors KPIs, and partners with stakeholders to improve operational efficiency. Work Environment This is a hybrid role based in our Tempe office. Three days per week in-office are required, with Thursdays dedicated to team meetings and events. The other two in-office days can be chosen to fit your schedule. Compensation and Benefits Salary range: $55,890 - $73,355 per year. Oscar offers employee benefits, eligibility for annual performance bonuses, and access to an unlimited vacation program. Main Responsibilities Recruit and manage a high-performing team, including performance management, professional development, and HR tasks. Track team performance, analyze KPIs, and create action plans to address operational challenges. Stay informed about daily team activities to support volume-based decisions and strong customer service. Lead team huddles, communicate Oscar's mission and values, and motivate staff to reach operational goals. Foster a positive, inclusive workplace culture aligned with Oscar's core values. Drive continuous improvement initiatives to boost team performance. Spot and address gaps in operational workflows. Work with other departments to implement best practices. Ensure compliance with all applicable laws and regulations. Handle other related duties as assigned.

Why Join DH Pace?DH Pace Company, Inc. is a family-owned business with over $1 billion in annual sales across 60+ offices in the continental United States. As an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking, and security products, we are excited to celebrate our 100th anniversary in 2026.We are currently seeking an Operations Manager for our expanding Entry Door Division in Tempe, AZ. In this pivotal role, the Operations Manager will oversee Project Managers and assist with substantial projects. A successful candidate will demonstrate proven experience in team and project management, complemented by a strong sales acumen.

Carvana seeks a Team Lead, Customer Experience based in Tempe, AZ. This position guides a group dedicated to delivering helpful service and positive interactions for every customer. The Team Lead partners with other departments to find ways to improve satisfaction and raise service quality. Key responsibilities Supervise a customer experience team, offering direction and support Monitor and maintain service standards for all customer interactions Work with teams across Carvana to share insights and enhance processes Contribute to shaping the overall experience customers have with the Carvana brand Role focus This role centers on leading a team to ensure each customer receives attentive, high-quality service. Collaboration with other departments is essential to identify improvements and support Carvana's customer experience goals.

Join DoorDash as a Merchant Success Manager (MSM) in Tempe, AZ, where you'll play a vital role in nurturing and expanding our partnerships with over 500 SMB restaurant clients. As a part of our Inside Account Management team, you'll engage with restaurant owners to enhance their performance on the DoorDash platform through personalized outreach and data-driven strategies. Your mission is to ensure our partners maximize their visibility, optimize operations, and increase revenue through effective communication and support. The role offers a blend of remote and in-office work, with occasional travel for collaboration and training.

Join iT1, a premier national technology solutions provider based in Tempe, AZ, as our next Compliance Manager. Recognized as one of Arizona’s Best Places to Work for over a decade, we pride ourselves on our dynamic work environment and our commitment to excellence. As a Compliance Manager, you'll have the opportunity to engage with leading technology offerings and collaborate with some of the brightest minds in the industry.In this pivotal role, you will strategize, implement, and oversee compliance initiatives to guarantee adherence to regulatory, contractual, and industry standards. You will establish governance across security, privacy, and operational frameworks while supporting cross-functional teams in maintaining audit readiness, mitigating risks, and enforcing policy compliance. You will also manage the audit process with external auditors and third-party compliance assessors.

Join Oscar as a Manager of Utilization Management (UM) Program Operations, where you'll be a vital member of our UM Strategy team. At Oscar, we have revolutionized health insurance by building our company around a comprehensive technology platform with an unwavering focus on our members' needs. Founded in 2012, we aim to create a health insurance experience that feels personal and attentive, much like having a caring doctor in the family. About the Role: The UM Program Operations Manager acts as the 'Execution Engine' for our UM Strategy team. While our strategists focus on what needs to be done, you will take ownership of how it gets executed. Your responsibilities will include the seamless management of high-impact initiatives such as Gold Carding, Provider Incentive Programs, and the upkeep of our Prior Authorization (PA) List. You will ensure that all programs are operationally robust, compliant with regulations, and scalable as we grow. You will report directly to the Director of UM Authorization Strategy. Work Location: This role is based in our Tempe, Arizona office, with a hybrid work model that requires in-office attendance three days a week. Thursdays are mandatory in-office days for team meetings and events, while the other two days can be flexible. Compensation Transparency: The base salary for this position ranges from $105,808 to $138,886 annually. In addition, you will have access to employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Key Responsibilities: Lead the execution and refresh cycles of the 'Gold Card' and 'Provider Incentive' programs, managing criteria for provider entry and exit, coordinating clinical audits, and ensuring accurate provider status updates. Serve as the primary custodian of the 'Source of Truth' for the Prior Authorization list, leading cross-functional governance to maintain clinical adherence across all systems and public documents. Ensure all UM programs comply with state and federal mandates, including new 'Gold Card' legislation and transparency requirements, acting as the point of contact for Legal and Compliance audits. Develop and maintain Standard Operating Procedures (SOPs) for new initiatives, ensuring operational blueprints are in place for repeatable innovation. Drive recurring refresh cycles for auto-approval rules and provider incentive programs, ensuring alignment with evolving clinical guidelines and medical policies.

Oscar Health seeks a Treasury Manager based in Tempe, Arizona. This position centers on managing the company’s liquidity, funding, and financial risk. The Treasury Manager partners with teams throughout the organization to help shape and carry out treasury strategies that support Oscar’s mission in healthcare. Key responsibilities Oversee daily cash flow and address liquidity requirements Assist with funding activities and track financial risk Work with other departments to develop and implement treasury strategies Location This role is located in Tempe, Arizona, United States.

This position offers flexible remote work options in PST or a hybrid model from our San Francisco office. At Inizio Evoke, we believe that your career should have a meaningful impact on the world around you. We strive to create the best environment to foster creativity and collaboration, united in our mission to make health more human™. About the Role: As a Project Manager at Inizio Evoke, you will be the vital link for all project-related activities. Acting as an operational partner to the account team, you will facilitate communication across various departments including strategic services, creative services, technology services, operations, accounting, and administration. You will oversee the complete lifecycle of projects, ensuring adherence to established business processes and reporting directly to the Associate Director of Project Management. Key Responsibilities: Drive decision-making on processes, project resources, budgets, and timelines. Lead cross-functional teams to deliver marketing initiatives from ideation through execution. Present the agency's capabilities and processes to both internal and external stakeholders. Ensure compliance with regulatory requirements and adherence to best practices. Assess the work performed by each department to facilitate project success. Identify and coordinate necessary internal and external resources for projects. Evaluate project feasibility and provide insights based on scope and training. Proactively identify and mitigate potential risks to project timelines and objectives. Develop effective solutions to keep projects on track. Create and manage detailed project schedules to meet all deadlines. Provide regular status updates to teams and stakeholders about project scope and progress. Estimate hours and costs for upcoming projects effectively. Collaborate with account services and finance to address budgetary challenges as they arise. Foster strong relationships with vendor and agency partners. Act as the operational expert during client status calls alongside account services.

We are seeking an experienced and dedicated Property Manager to oversee our real estate portfolio in Tempe, AZ. As a Property Manager at LPC, you will be responsible for ensuring the smooth operation of residential and commercial properties while delivering exceptional customer service to our tenants. Your role will involve managing property maintenance, coordinating leasing activities, and implementing strategic plans to enhance property value.