Network Operations Specialist at Carvana | Tempe, AZ

Position Overview:We are seeking a skilled Network Operations Specialist to join our dynamic team at Carvana. In this intermediate-level role, you will play a crucial part in providing comprehensive network operations support, specifically addressing on-road escalation incidents involving our Carvana-employed auto haulers delivering vehicles to customers acr…

About Carvana At Carvana, we’re revolutionizing the car buying and selling experience. With our forward-thinking vision and a unique approach that prioritizes fun, speed, and fairness, Carvana has become the fastest-growing automotive retailer in history. In just eight years, we expanded nationally, went public on the New York Stock Exchange, sold our millionth vehicle, and made it to the Fortune 500. As we continue to grow, now serving over 4 million retail customers, Carvana remains the fastest-growing and most profitable public automotive retailer, with plenty of opportunities ahead in this vast consumer market. Joining our team means being part of a dynamic environment that welcomes change, fosters creative problem-solving, and constantly strives for excellence. Here at Carvana, you will face meaningful challenges, learn rapidly, and help shape the future of automotive retail. If you are driven to grow and make an impact within a collaborative team, you’ll find your place with us. Discover more about our culture from the people who make it happen. About the Team and Position The Operations Recruiter is an integral part of our Operations Talent team, delivering professional recruitment services to ensure our operations departments fulfill their staffing needs while providing an exceptional hiring experience for candidates and prospective employees. As a Recruiter for various Operations teams, including Customer Care, Logistics, Inspection/Reconditioning Centers, Market Operations, and ADESA Auctions, you will manage the full-cycle recruitment process across multiple sites nationwide, primarily focusing on filling skilled-level roles. Building strong relationships with stakeholders and understanding their hiring requirements is crucial. Your insights and contributions will have a direct and tangible impact every day at this exciting and unique company. Important Details: This is a fully on-site position, Monday through Friday, at our corporate headquarters in Tempe, Arizona. Upon hiring, the Operations Recruiter will undergo a mandatory six-month review and assessment period to ensure consistent performance and competency standards are met. What You’ll Be Doing Independently sourcing candidates through various methods, including social media, job boards, and the Carvana website. Conducting thorough screenings and interviews via phone.

About CarvanaAt Carvana, we are revolutionizing the way individuals buy and sell cars. With a bold vision and a unique approach aimed at delivering an enjoyable, swift, and fair experience, we have become the fastest-growing automotive retailer in history. Our national expansion, successful public listing on the New York Stock Exchange, sale of our one millionth vehicle, and entry into the Fortune 500, all within just eight years, are testaments to our success.Currently, with over 4 million retail customers and counting, Carvana stands as both the fastest-growing and the most profitable public automotive retailer, and we are just getting started. We are committed to continuously enhancing the experience for our customers as we address the vast opportunities that lie ahead in the largest consumer vertical.Joining our team means being part of a culture that welcomes change, celebrates innovative problem-solving, and relentlessly strives for improvement. At Carvana, you will tackle significant challenges, grow quickly, and help shape the future of automotive retail. If you are motivated to make an impact as part of a collaborative team, you will thrive here. Discover more about the Carvana experience from the people who already work with us.About the Team and PositionIn today’s data-driven world, information is crucial, and our team is at the forefront of analytics. If you are eager to utilize intricate data sets to derive business insights across our operations and analytics teams, we have the perfect role for you. Carvana’s operations are multifaceted and greatly benefit from data, analysis, reporting, and process enhancements.We seek individuals like you, ready to take charge and provide recommendations for improving decision-making based on the patterns and insights identified in your analyses. At Carvana, we have an abundance of data, resources, and ambition, and we are thrilled to welcome those who share our passion for utilizing data and technology to transform the traditional car buying experience.Your ResponsibilitiesLeveraging Your Technical Skills:SQL is our primary language; it enables us to delve deep into our data.You will excel in using business intelligence tools such as Tableau or similar visualization platforms.As a visual storyteller, you will convert raw, unstructured data into engaging narratives, skillfully selecting the most impactful visualizations. Your expertise will transform data into actionable insights that inspire and inform.

About Carvana At Carvana, we are revolutionizing the car buying and selling experience. With a bold vision and a unique approach designed to be fun, fast, and fair, Carvana has swiftly become the fastest-growing automotive retailer in history. Within just eight years, we expanded nationally, went public on the New York Stock Exchange, sold our one millionth vehicle, and earned a spot on the Fortune 500 list. Currently serving over 4 million retail customers, Carvana stands as the fastest-growing and most profitable public automotive retailer, and our journey is just beginning. We remain committed to elevating the customer experience as we tap into the vast potential within the largest consumer vertical. Joining our team means engaging with a culture that welcomes change, champions creative problem-solving, and continuously seeks improvement. At Carvana, you will encounter meaningful challenges, quick learning opportunities, and the chance to influence the future of automotive retail. If you are passionate about growth and making a difference in a collaborative environment, you will thrive here. Discover what it's like to be a part of our team from the perspectives of our employees. About the Team and Position The Talent Acquisition Specialist within our Operations Talent team delivers professional recruitment services to fulfill staffing needs within our operations departments. You will ensure that all candidates and prospective employees experience the best possible hiring journey. In your role, you will manage the full-cycle recruitment process for various Operations teams—including Customer Care, Logistics, Inspection/Reconditioning Centers, Market Operations, and ADESA Auctions—primarily focusing on skilled-level positions. Building robust relationships with stakeholders and understanding their hiring requirements is crucial. Your insights and contributions will have a direct and measurable impact every day in this exciting and unique company. Important Details: This is a fully on-site position, Monday through Friday, at our corporate headquarters in Tempe, Arizona. Upon hiring, the Operations Recruiter will undergo a mandatory six-month review and assessment period to ensure consistent performance and competency standards. What You’ll Be Doing Independently sourcing candidates through various channels, including social media, Indeed, and the Carvana website. Conducting thorough screenings and interviews over the phone.

Scheduling Specialist, Network Operations About CarvanaIf you are passionate about transforming the mundane and want to be part of a company that is revolutionizing the car buying experience, you'll be thrilled with what Carvana has accomplished. Traditional car shopping is outdated, and we are on a mission to change that. Have you seen our car vending machine? We seek individuals who thrive in an atmosphere of impactful transformation. At Carvana, team spirit is paramount, and we encourage each other to unleash our creativity and passion to drive innovation. We take bold risks, set ambitious objectives, and make informed, data-driven decisions in all our endeavors. Check out a few of our success stories! Since 2013, we have been changing the game and are not slowing down. Want to learn more? Explore our story here. About the RoleAs a Scheduling Specialist in Network Operations, you will provide essential scheduling and troubleshooting support for Carvana’s Market Operations department. Your responsibilities will include publishing the next day’s schedules and activities, ensuring timely execution of delivery events, and acting as the primary contact for scheduling and network issues within the market. Your role will be crucial in enhancing the efficiency and effectiveness of our field advocates through continuous monitoring, problem-solving, and collaboration. What You’ll Be Doing Creating and distributing daily activity schedules for field teams within the Market Operations Network. Acting as the first point of contact for any network or scheduling issues within the market. Utilizing various internal systems to collect data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to reduce delivery delays. Conducting root cause analysis for delivery delays and consistently monitoring market resources for ongoing improvement. Employing strong analytical skills and proficiency in Google Sheets to organize data effectively. Performing administrative tasks, including documenting real-time adjustments and communicating effectively with Market Operations Field Leadership. What You Should Know/Have High School Diploma or GED, or equivalent experience. 2+ years of experience in scheduling or operations support. Strong analytical and problem-solving skills. Proficient in Google Sheets and other data management tools. Excellent communication skills, both written and verbal.

Pay Range: $20-$21 hourly Available Schedules: 8pm-4:30am Mon/Tues OFF 8pm-4:30am Sun/Mon OFF 8pm-4:30am Tues/Wed OFF About Carvana Do you enjoy challenging the status quo? Join Carvana, where we are transforming the car buying experience. Traditional car purchasing methods can be frustrating, and we are dedicated to changing that narrative. Have you seen our innovative vending machines for cars? We seek individuals who are passionate about thriving in a culture of dynamic change. At Carvana, teamwork and creativity drive our innovation. We set ambitious targets and encourage data-driven decisions in all our endeavors. Discover our journey since 2013 and what we have accomplished! About the Team and Position The role of the Security Operations Center Associate is integral to our 24/7 security team, responsible for identifying and reporting risks to our organization, including facility intrusions, natural disasters, criminal activities, civil unrest, and workplace violence. In this position, you will monitor CCTV, access control, and alarm systems across Carvana locations nationwide, manage emergency phone lines, and assist on-site Safe and Secure Associates during incidents. You will leverage software tools to detect incidents that may jeopardize our facilities, employees, or brand reputation, evaluate potential impacts, and escalate issues as necessary. The ideal candidate is naturally curious, well-informed about current events, and adept at quickly analyzing new information. This role requires a client-focused approach, where enthusiasm and a commitment to resolving safety concerns are paramount. The right candidate will be comfortable communicating with all levels of the organization, from entry-level staff to senior management, via phone, SMS, and email.

About Carvana Carvana is revolutionizing the automotive retail experience, transforming how people buy and sell cars with an innovative, enjoyable, and equitable approach. As the fastest-growing automotive retailer in history, we have achieved remarkable milestones, including a national expansion, a successful IPO on the New York Stock Exchange, and the sale of our millionth vehicle, all within just eight years. With over 4 million retail customers, Carvana stands as both the fastest-growing and most profitable public automotive retailer, and we are just beginning our journey. We are committed to raising the bar for our customers as we seize the vast opportunities that lie ahead in the largest consumer market. Joining our team means becoming part of a culture that embraces transformation, celebrates innovative problem-solving, and continually aspires for excellence. At Carvana, you will face meaningful challenges, accelerate your learning, and contribute to redefining the future of automotive retail. If you are motivated to grow and make a difference in a collaborative environment, you will thrive here. Discover more about the Carvana experience from our team members. About the Team and Position As a Strategy Analyst on one of our dynamic teams, you will play a pivotal role in leveraging data to influence the future of car buying. Our teams utilize advanced analytics and strategic insights to enhance our customer experience. Your responsibilities may include optimizing our marketing budget allocation, identifying trends to bolster our fraud detection capabilities, determining competitive bidding strategies for vehicle auctions, or evaluating the effects of product enhancements on our website and mobile app. You will work with extensive datasets from various sources, converting them into actionable strategies that propel our business forward. Whether it's optimizing operations, improving customer interactions, or exploring new market avenues, you will apply your analytical expertise to inform business decisions and will have the autonomy to share your findings. What You’ll Be Doing Translating data into clear, actionable narratives; regularly collaborating with stakeholders, including senior leadership, to present results and strategic recommendations. Partnering with Product, Engineering, Strategic Partnerships, and Operations teams to assess performance and identify key opportunities for improvement. Analyzing and segmenting data to uncover fundamental drivers and designing models, dashboards, and visualizations to support Product teams.

Role Overview Carvana is hiring an Income Tax Manager in Tempe, AZ. This position manages income tax processes, ensures compliance with tax regulations, and looks for ways to improve tax strategies. The role works closely with other teams to prepare tax returns, research tax matters, and advise on income tax issues that impact the company.

Carvana seeks a Facilities and Property Operations Specialist II based in Tempe, AZ. This position centers on keeping facilities in good condition and making improvements that help daily property operations run smoothly and safely. Role overview This specialist supports the ongoing maintenance of Carvana’s locations. The work includes tasks that help ensure properties remain safe, functional, and efficient for all teams and visitors. Impact Efforts in this role have a direct effect on the daily operations of each location. Well-maintained facilities contribute to a safer environment and help teams work without disruption.

Join Carvana as the Manager of Training Strategy within our Inspections Center. In this pivotal role, you will be responsible for developing and implementing effective training programs that enhance the capabilities of our inspection teams. Your expertise will play a crucial part in ensuring our staff is well-equipped to maintain the highest standards of vehicle inspections.Key responsibilities include analyzing training needs, designing tailored training modules, and evaluating program effectiveness. You will collaborate with cross-functional teams to foster a culture of continuous learning and improvement.

About CarvanaIf you're passionate about transforming industries and want to be part of a company that is redefining the car buying process, then Carvana is the place for you. We are on a mission to make the traditional car buying experience obsolete. Have you seen our innovative car vending machine? It’s just one of the ways we are making car ownership easier and more enjoyable!We seek individuals who thrive in dynamic environments and are ready to embrace impactful change. At Carvana, team spirit is vital, and we encourage creativity and passion to drive innovation. We take bold risks, set high aspirations, and challenge ourselves to make data-driven decisions every day. Since our inception in 2013, we've been revolutionizing the industry, and we're not slowing down. Discover more about our culture and mission from the people who work here.About the Team and PositionWe are looking for a Real Estate Associate to join our rapidly expanding team. This role involves conducting market analysis, site selection, and property development to support our growth objectives. Ideal candidates will have experience in industrial real estate research, managing transactions, and understanding zoning regulations. Exceptional communication skills and the ability to work both independently and collaboratively are essential. Most importantly, as a Real Estate Associate, your contributions will have an immediate, visible impact in our unique and innovative company.This position is in-person, Monday to Friday, at our corporate headquarters in Tempe, Arizona.Your Responsibilities Include:Managing inventory in assigned markets with a high degree of autonomy.Researching, drafting, and negotiating Letters of Intent for leases or sales.Assessing and supporting decision-making for projects and negotiating terms to finalize plans and transactions.Building and maintaining relationships with a nationwide network of commercial brokers, landlords, government officials, and regional employees.Maintaining a comprehensive database of work that is easily accessible to senior management and executive leadership.Conducting site selection and market analysis, including demographic reports.

About Carvana “We believe CVNA is in the early stages of becoming the next U.S. retail category killer.” – Stephens Investment Bank, Analyst Report, Sept. 2024 “Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…” – JP Morgan Chase, Analyst Report, Jan 2026 Since our inception, Carvana has prioritized cutting-edge technology as a foundational element of our growth strategy, propelling us to become the third fastest company in history to reach the Fortune 500 organically, following only Amazon and Google. In 2024, we proudly stood out as both the fastest-growing and most profitable automotive retailer in the U.S., thanks to our extensive vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. Our technology teams are responsible for developing: Comprehensive e-commerce solutions for purchasing and selling vehicles, including all functionalities provided on Carvana.com and our mobile applications. AI-enhanced customer support platforms that integrate chat, email, SMS, and voice communications, along with a proprietary CRM platform designed for efficiency and quality at scale. Advanced 360° vehicle photography and interactive merchandising leveraging state-of-the-art computer vision and AI technology. The world's most sophisticated self-service automotive lending platform, featuring a complete fintech stack. Systems supporting a nationwide logistics network that has successfully delivered and picked up over 3 million vehicles through our fully owned fleet, reaching 90% of U.S. driveways. Enterprise-grade systems for operating the largest vehicle reconditioning facilities in the U.S., with workflow automation covering mechanical, electrical, and cosmetic services. Innovative AI tools to enhance developer efficiency and experience. And so much more! About the Team and Position Our Product Management team is at the heart of our growth initiatives, and we are on the lookout for new talent. As an AI-driven technology organization, we thrive on speed, ownership, and the creation of impactful solutions at scale. If you aspire to elevate your career as a Product Manager and grow into a leadership role, Carvana is your ideal destination. We are actively seeking Product Managers across various teams located in Los Angeles and Phoenix, covering mid-level and senior positions. Each team focuses on distinct areas, but we consistently seek individuals who are passionate about innovation and excellence.

Carvana seeks a Team Lead, Customer Experience based in Tempe, AZ. This position guides a group dedicated to delivering helpful service and positive interactions for every customer. The Team Lead partners with other departments to find ways to improve satisfaction and raise service quality. Key responsibilities Supervise a customer experience team, offering direction and support Monitor and maintain service standards for all customer interactions Work with teams across Carvana to share insights and enhance processes Contribute to shaping the overall experience customers have with the Carvana brand Role focus This role centers on leading a team to ensure each customer receives attentive, high-quality service. Collaboration with other departments is essential to identify improvements and support Carvana's customer experience goals.

Join Carvana as a Senior Manager of Training Strategy within our Inspections Center, leading innovative training initiatives that enhance our operational excellence. This position is vital in developing and implementing strategic training programs tailored for our inspection teams, ensuring they are equipped with the skills and knowledge to deliver exceptional service.

About Carvana At Carvana, we’re revolutionizing the car buying and selling experience. With a bold vision and an innovative approach that aims to be enjoyable, efficient, and equitable, Carvana emerged as the fastest-growing automotive retailer in history. Over the last eight years, we have expanded nationwide, gone public on the New York Stock Exchange, sold over one million vehicles, and made our way to the Fortune 500 list. Today, with over 4 million retail customers, Carvana stands as the fastest-growing and most profitable public automotive retailer, and we are just getting started. We continue to set higher standards for our customers as we seize the vast opportunities ahead in this major consumer sector. Being part of Carvana means joining a team that welcomes change, fosters creative problem-solving, and continually strives for excellence. Here, you will face significant challenges, learn rapidly, and contribute to the transformation of automotive retail. If you are motivated to grow and make a difference within a collaborative environment, you’ll thrive at Carvana. Discover more about our workplace from the people who are already part of our team. This is a fully on-site position, Monday through Friday, at our corporate headquarters in Tempe, Arizona. About the Team and Position The Nurture team is a talented and humble group of professionals with diverse backgrounds in Product, Design, Data Science, and Engineering, dedicated to enhancing our core product: a communication platform that ensures the right message reaches the right person at the right time through the right channel. Our focus includes a range of communications, from marketing to transactional messages, delivered via email, SMS, and push notifications. You will engage deeply with machine learning and LLM tools as we develop the next generation of AI-powered communication products. We seek highly intelligent, entrepreneurial, and diligent individuals who are passionate about working in a product-driven technology company to elevate customer experience. If you have a solid background in software development, proficiency in system design and architecture, and exceptional problem-solving abilities, you may be an excellent fit. Ideally, you are enthusiastic about constructing robust, scalable solutions, optimizing performance, and witnessing your technical architecture come to fruition. You thrive on swiftly addressing high-level technical challenges autonomously while fostering strong relationships with product stakeholders.

About Carvana At Carvana, we're revolutionizing the automotive retail experience. With a bold vision and an innovative approach, we aim to make buying and selling cars enjoyable, swift, and equitable. As the fastest-growing automotive retailer in history, we have expanded our operations nationally, gone public on the New York Stock Exchange, celebrated the sale of our 1 millionth vehicle, and entered the Fortune 500 list, all in just eight years. Currently serving over 4 million retail customers, Carvana stands as the fastest-growing and most profitable public automotive retailer, with even greater ambitions ahead in the largest consumer sector. Joining our team means being part of a dynamic environment that welcomes change, encourages creative problem-solving, and continually strives for improvement. At Carvana, you’ll face meaningful challenges, gain rapid learning experiences, and contribute to shaping the future of automotive retail. If you’re eager to grow and make a difference within a collaborative team, you will thrive here. Check out what it's like to be part of our team from the people who live it everyday. This is a 100% on-site position (Thursday through Monday) About the Team and Position We pride ourselves on being approachable and always willing to go the extra mile for our Carvana family. Whether it’s connecting a monitor or fine-tuning a flux capacitor to exactly 1.21 gigawatts, we expect intelligent, proactive individuals who bring innovative ideas and can handle multiple assignments. In return for your commitment, you’ll have the chance to work at one of the most rapidly growing and creatively driven tech companies, while contributing to the promotion of a life-changing product and the development of a world-class team every day. What You’ll Be Doing Monitor and analyze existing systems and services Execute runbook functions to resolve alerts within defined SLAs Escalate alerts to designated on-call teams when NOC is unable to resolve Maintain services post-launch by responding swiftly to incidents Measure and monitor availability, latency, and overall system health Identify repetitive tasks for automation to support ongoing work intake Develop proficiency in utilizing monitoring and automation tools

About the Role We are seeking a dedicated Operations Associate to become a vital member of our City Operations – Homes team in Tempe, AZ. This pivotal role focuses on execution, vendor coordination, process management, and cross-functional collaboration. You will oversee the complete operational lifecycle of Opendoor homes—from post-acquisition to resale-readiness—ensuring timely preparation, adherence to budget, and maintenance of our quality standards. As part of the City Operations team, you will report to an Associate Manager and work in close partnership with Home Project Managers (HPMs), trade partners, and various internal teams across Pricing, Resale, and Central Operations to ensure the seamless and efficient operation of our home services. If you excel at managing complex workflows, solving operational challenges, and thrive in a fast-paced, data-driven environment, this position is ideal for you. Key Responsibilities: Coordinate home operations workflows across the entire lifecycle of Opendoor homes, tracking repair and renovation progress to ensure timely completion in line with speed, cost, and quality targets. Manage and nurture vendor relationships, including scheduling trade partners, resolving work order issues, following up on pending tasks, and escalating blockers to maintain timelines. Monitor operational dashboards and support channels for queries or issues, triaging and troubleshooting before escalating as necessary. Process and route work orders accurately, validating scope and documentation against Universal Repair Standards and company SOPs prior to vendor assignment. Track key performance metrics (e.g., days in progress, completion rates, rework rates) and provide regular, clear updates to team leaders. Collaborate cross-functionally with HPMs, Resale, Central Ops, and Pricing teams to align on home status, upcoming milestones, and potential operational risks. Support special projects and operational initiatives, including coordination for bulk acquisition home readiness, market expansion activities, and process improvement pilots. Maintain precise, audit-ready documentation for work orders, vendor activity, and home status to ensure operational compliance and continuity. Contribute to process improvement by identifying inefficiencies and providing root-cause insights.

Carvana seeks a Central Arbitrations Specialist based in Tempe, AZ. This role centers on managing arbitration cases and guiding the resolution of disputes. Careful review of information, consistent policy application, and a commitment to fairness are essential throughout each step of the arbitration process. What you will do Oversee arbitration processes and ensure cases are resolved in a timely manner Review case details and documentation to confirm accuracy and completeness Handle sensitive information with professionalism and discretion Apply company policies to support fair outcomes for all parties involved Requirements Strong analytical and problem-solving abilities Attention to detail Experience managing confidential information responsibly

The Loan Document Specialist at Carvana plays a pivotal role in streamlining the loan documentation process to ensure efficiency and accuracy. This position demands a detail-oriented individual who can manage loan documentation, verify accuracy, and liaise effectively with various departments to ensure a seamless workflow. If you are passionate about facilitating financial transactions and ensuring compliance, this is the perfect opportunity for you.

In-Person Hiring Event: Inventory Quality Specialist Date: Monday, April 20th Location: Carvana Corporate Headquarters, Tempe, AZ This event is dedicated to the Inventory Quality Specialist position. Interviews for other roles at Carvana will not take place during this event. Position Overview This is a fully on-site role based at our Tempe, Arizona headquarters. The schedule runs Monday through Friday. Compensation is $17 per hour. About Carvana Carvana is reshaping how people buy and sell cars by focusing on a process that is enjoyable, efficient, and transparent. In just eight years, Carvana went public on the New York Stock Exchange, sold its one millionth vehicle, and earned a place on the Fortune 500. With more than 4 million retail customers, Carvana has become the fastest-growing and most profitable public automotive retailer. We continue to look for new ways to improve the customer experience and address the evolving needs of car buyers and sellers. Working at Carvana Team members at Carvana embrace change, solve problems creatively, and look for ways to improve. Inventory Quality Specialists take on meaningful responsibilities, learn quickly, and help shape the future of automotive retail. Candidates who are eager to grow and want to contribute in a collaborative setting are encouraged to attend. To hear directly from our team, watch this video. What You Will Do Carefully annotate vehicles and verify data accuracy Identify and address discrepancies in vehicle information Help ensure customers receive accurate data, images, and descriptions Work closely with teammates and leadership to improve the customer experience