User Support Officer

We are excited to announce an opening for a User Support Officer fluent in English, who will join our dynamic team in The Hague, Netherlands. This role offers the opportunity to work either at our company’s office or directly at customer sites. In this initial assignment, the selected candidate will collaborate closely with a major client's IT team, ensuring…

Role overview This User Support Officer role at European Dynamics is based in The Hague, South Holland. The position centers on delivering ICT support in English, both at company offices and at client sites. Collaboration with the client’s IT team is a core part of the job, helping to ensure consistent service and smooth day-to-day operations. Main responsibilities Deliver first and second-level ICT support to users, including coverage during standby shifts. Install, upgrade, maintain, and decommission both hardware and software as required. Diagnose and resolve technical issues affecting ICT systems. Participate in scheduled ICT maintenance, which may sometimes take place during evenings or weekends. Test new versions, releases, and patches of software and hardware, and provide input on their adoption. Assist with the procurement process for IT equipment and initiate ICT-related purchases when needed. Manage assets by maintaining accurate inventories of hardware and software.

Join our dynamic team at Securitas as a Security Officer in The Hague! We are seeking dedicated and responsible individuals to ensure the safety and security of our clients and their properties. In this role, you will monitor premises, conduct regular inspections, and respond promptly to incidents, all while providing exceptional customer service.

Join our dedicated team at Securitas as a Retail Security Officer, where your primary responsibility will be to ensure the safety and security of retail environments. You will be the first line of defense against theft and other security threats, providing a safe shopping experience for customers while maintaining a visible presence.

Join Securitas as a High-Risk Security Officer and play a vital role in protecting people and property in high-stakes environments. As part of our dedicated team, you will be responsible for ensuring the safety and security of our clients through vigilant observation, comprehensive reporting, and proactive engagement. This role requires a strong sense of duty, integrity, and the ability to act decisively under pressure.

Join AccorHotels as a Front Office Intern and immerse yourself in the dynamic world of hospitality. This is your chance to gain hands-on experience, develop your skills, and make valuable connections in a globally recognized brand.In this role, you will assist with various front office operations, provide exceptional guest service, and contribute to creating memorable experiences for our guests. This internship is perfect for those looking to launch their career in the hotel industry while gaining valuable insights into our operations.

Join our dynamic team at AccorHotels as a Front Office Team Member, where you will play a vital role in providing exceptional customer service to our guests. Your responsibilities will include welcoming guests, managing reservations, and ensuring a memorable stay for all visitors. If you are passionate about hospitality and have a knack for customer interaction, we would love to hear from you!

Join our dynamic team at AccorHotels as a Front Office Team Member, where you will be the first point of contact for our guests. In this exciting role, you will play a crucial part in creating memorable experiences, ensuring exceptional service, and maintaining the smooth operation of our front desk. Your responsibilities will include managing guest check-ins and check-outs, responding to inquiries, and providing information about our hotel services.

Uni Systems seeks a Service Delivery Support Specialist for its team in The Hague, South Holland. This position plays a key role in supporting the delivery and reliability of application services. Collaboration with colleagues and end-users is central to keeping systems stable and responsive. Main responsibilities Monitor operational systems, track resource usage, and analyze failure metrics to identify areas for improvement. Oversee assigned application services, respond to exceptions, and ensure services meet performance expectations. Manage incidents and problems, and assist with coordinating change management processes. Support end-users, follow escalation procedures, and provide additional assistance when necessary. Troubleshoot software application issues using established procedures and diagnostic tools. Document findings and actions during troubleshooting and support activities. Maintain effective backup and recovery strategies. Install, configure, and manage build and deployment pipelines for software applications. Assist with testing activities as required. Handle change requests for software deployments, releases, and deactivations. Help design, verify, document, and maintain software configurations for deployment. Ensure prerequisites are met and use approved tools for software deployment. Configure and integrate different software applications as needed. Contribute to the creation of software implementation procedures, including fallback plans. Participate in collaborative reviews and feedback sessions with team members. Provide steady, adaptable support that aligns with organizational needs. Role overview This role focuses on maintaining the smooth operation of application services and supporting both technical teams and end-users. The Service Delivery Support Specialist helps ensure that software deployments, troubleshooting, and support activities are well documented and meet organizational standards.

Lead the charge in ensuring the world’s most sophisticated radar technology operates flawlessly — by guiding a dedicated team, transforming client challenges into enduring solutions, and fostering a culture of service excellence!In the role of Manager of Services and Support Operations, you will spearhead the planning and execution of our post-delivery lifecycle, ensuring that our hardware and software products are consistently upheld to the highest standards. Your goal will be to meet service level agreements (SLAs) and maximize customer satisfaction through streamlined processes and team development. This position reports directly to the Head of Services and Project Management.Key ResponsibilitiesManage all 24/7 service and support operations, aligning customer service efforts with overarching business objectives and product lifecycles.Design and execute service processes aimed at enhancing departmental efficiency and quality, while consistently monitoring and analyzing KPIs related to maintenance, repair, and equipment performance for proactive trend identification and action.Serve as the final escalation point for intricate hardware (mechanical/electrical) and software challenges, upholding rigorous standards for troubleshooting, diagnostics, and root cause analysis.Oversee the customer service portal and ensure the incident management system effectively tracks status and resolution times.Enhance spare parts forecasting and replenishment strategies to maintain optimal inventory levels.Collaborate with Engineering, R&D, and Production teams to communicate customer feedback and drive ongoing product improvements.Cultivate and lead a diverse team of managers and engineers in a supportive environment through robust performance management.Guarantee that all service delivery complies with contractual SLAs, warranties, and safety standards.

Join us as the technical backbone for advanced radar systems, ensuring their seamless operation while tackling complex challenges, empowering our clients, and driving product enhancements from the front lines!As an S&S Systems Engineer, you will be pivotal in maintaining system functionality and delivering robust technical solutions to customer inquiries. You will proactively address issues and facilitate product improvements through detailed performance analysis. This role entails providing customized support via remote assistance and occasional on-site client visits, acting as a crucial liaison between customers and internal teams. You will report to the S&S Systems Manager.Key ResponsibilitiesMonitor and analyze database, systems, and server performance, troubleshooting issues, managing updates, and ensuring stability and uptime through remote oversight.Maintain comprehensive documentation of maintenance tasks, repairs, and equipment performance to support efficient operations.Offer daily technical support to end-users, including on-call assistance, with a focus on software-hardware integration and diagnosing customer issues remotely.Conduct initial customer data analysis to identify trends, collaborating with internal teams to understand product limitations and resolve complex challenges.Relay user feedback to Product and R&D teams to enhance the user experience and contribute to ongoing product development.Conduct regular inspections and take proactive measures to mitigate potential system issues using monitoring tools to identify vulnerabilities early.Engage in product performance reviews with clients, pinpointing areas for improvement and taking necessary actions to address or escalate issues.

Join our mission to deliver excellence globally – ensuring customer success through expert installation and maintenance!As a Service Engineer at Robin Radar Systems, you will leverage your technical expertise and customer-centric approach to provide top-notch installation, maintenance, and support services for our cutting-edge radar systems. Your responsibilities will include worldwide system installations, preventive maintenance, and troubleshooting to ensure seamless operations for our customers. You will play a crucial role in establishing robust customer relationships and upholding our commitment to quality service.Key ResponsibilitiesSystem Installation & Configuration: Execute installations and configurations of radar systems globally. Conduct on-site testing and initial calibration to ensure compliance with technical specifications. Collaborate with Project Management teams during the design and planning phase to recommend optimal installations.Preventive Maintenance & Troubleshooting: Carry out scheduled preventive maintenance to mitigate breakdown risks. Document all maintenance activities and service records. Address immediate issues, diagnose malfunctions, analyze root causes, and repair or replace components as necessary, in collaboration with the Systems Team.Service Documentation & Reporting: Maintain comprehensive service reports detailing diagnostics, repairs, and parts used. Provide constructive feedback to the engineering team to foster continuous improvement and product innovation.Sub-contractor Management & Compliance: Oversee sub-contractors on-site and ensure adherence to service contracts, warranties, and quality standards. Cultivate professional relationships with customers, resellers, and external stakeholders across diverse locations and cultures.

Join AvePoint as a Technical Account ManagerAre you passionate about ensuring customer satisfaction and have the expertise to support clients in their technology journeys? As a Technical Account Manager at AvePoint, you will be the key liaison between our clients and our technical teams. You will help organizations maximize their investments in our solutions while ensuring their data security and governance needs are met.About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, transcending traditional solutions to provide a solid data foundation, empowering organizations worldwide to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is utilized to prepare, secure, and optimize critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. To discover more about us, visit www.avepoint.com.At AvePoint, we are dedicated to fostering a culture that invests in our employees. Our values of agility, passion, and teamwork empower you to shape your career and make a meaningful impact. Embrace your potential with us!

Robin-radar seeks a Service Operations Specialist to join its Service and Support team in The Hague. This position focuses on managing maintenance and repair services for assets under subscription, ensuring clients receive consistent and high-quality support. Role overview The Service Operations Specialist develops and maintains the annual maintenance schedule for all subscribed assets. Coordinating service appointments and site visits, this role ensures that customer requirements are communicated to all relevant teams. Close collaboration with internal groups helps allocate resources based on availability, logistics, and customer needs. Maintaining detailed records is central to the role, including service activities, customer interactions, reports, and spare parts inventory. The specialist also creates and documents Standard Operating Procedures to support clear and consistent team operations. Key responsibilities Develop and manage annual maintenance schedules for all Service and Support subscribed assets. Coordinate service appointments and site visits, ensuring customer needs are addressed by the appropriate teams. Work closely with internal teams to allocate resources based on logistics, availability, and priorities. Keep thorough records of service activities, customer communications, service reports, and spare parts inventory. Create and document Standard Operating Procedures for team operations. Collaborate with Supply Chain and Logistics to manage spare parts inventory, aiming to minimize downtime and control costs. Monitor and analyze key performance indicators (such as MTTR and MTBF), identify performance gaps, and implement actions to meet service level agreements. Train and support engineering staff on customer protocols, internal processes (Odoo/PLM), and spare parts management. Review current operations and recommend improvements to products and processes as needed. Requirements Bachelor's degree in Engineering or a related technical field. 3-5 years of experience in customer service operations, preferably in industrial or engineering sectors. Strong understanding of Product Lifecycle Management (PLM), configuration management, and inventory control. Experience with service management software (Jira), CRM systems, and Odoo. Fluency in English; Dutch language skills are an advantage. Strong analytical skills for tracking metrics and identifying areas for improvement. Proven ability to work effectively within cross-functional teams.

Are you a tech-savvy problem-solver with a passion for supporting others? Join our dynamic team as an IT Infrastructure Engineer and play a pivotal role in strengthening our IT operations!In this role, you will deliver expert support to our colleagues, ensure the integrity of critical systems, and proactively enhance and expand our infrastructure.You will also facilitate knowledge sharing, equipping everyone with the necessary information to thrive.ResponsibilitiesAct as the primary expert for resolving technical issues, providing 2nd and 3rd line support for our infrastructure and associated applications.Collaborate with our customer-facing teams to support our client sites effectively.Continuously monitor the IT infrastructure, swiftly identify and address problems, and conduct routine system maintenance to ensure peak performance.Proactively recommend and implement solutions to keep our infrastructure in line with evolving business needs.Champion knowledge sharing across the organization by managing and updating IT processes and security documentation.Ensure compliance and security by managing IT audits and adhering to protocols and industry best practices.Provide technical expertise and collaborate with the IT team and other relevant stakeholders on IT-related matters.RequirementsBachelor's degree in IT Engineering or a related field.A minimum of 3 years of experience in Solutions Engineering or similar roles.Experience with networking or security systems is a plus.Strong troubleshooting and analytical skills with advanced knowledge of both software and hardware are essential.Effective communication and collaboration skills in a multicultural environment are valued.Fluency in English, both written and spoken, is a requirement.Note: We understand this is a comprehensive list, and candidates come with varying levels of experience. We encourage you to apply even if you don't meet every desired skill. Our mission is a journey, and there's ample opportunity for growth along the way!