Application Support Analyst Associate

Role Overview Mufg Investor Services is hiring an Application Support Analyst Associate in Toronto. This role focuses on supporting IT applications, resolving technical issues, and helping teams maintain reliable software performance. What You Will Do Troubleshoot and resolve application issues as they arise Work with cross-functional teams to address technical challenges Monitor software solutions to ensure they run smoothly Who We’re Looking For Someone who enjoys technology and wants to improve user experience by supporting and maintaining essential IT applications.

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Join our dynamic team at System Canada Technologies as a Business Analyst specializing in HYPERION Applications. In this role, you will leverage your analytical skills to enhance our application processes, ensuring efficient operations and strategic insights. Collaborate with cross-functional teams to identify business needs, analyze requirements, and implement solutions that drive success.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Egis Group is seeking a Summer Student Business Analyst to join the Commercial Support team in Toronto. This position is tailored for students interested in building hands-on experience in commercial operations and business analysis. Role overview The Summer Student Business Analyst will contribute to commercial operations by gathering and analyzing data. The role involves supporting the team in identifying trends and assisting with the development of strategic solutions for business challenges. What you will do Support commercial operations with day-to-day tasks Analyze business data to identify patterns and insights Assist in preparing recommendations and solutions for the team Who this role is for This position is intended for students eager to apply their analytical skills and learn about commercial business functions in a practical setting.

At Range Group, we champion the importance of professional travel advisors, managing over $4.5 billion in annual travel sales. Our investments are rooted in the belief that travel advisors greatly enhance the travel experience when paired with cutting-edge technology and 24/7 support. Additionally, through the Range Foundation, we allocate 10% of our group profits towards meaningful social impact initiatives, including exploration grants, educational access, and cultural infrastructure projects aimed at building a brighter future for all.About the RoleJoin TripArc Inc. as a Platform Support Analyst I, a pivotal member of our support team. You will play a crucial role in ensuring the seamless operation of our Azure cloud-based proprietary applications while delivering exceptional support to over 1600 travel experts.What You'll DoUser Support: Take ownership of addressing user inquiries, issues, and requests related to platform applications.Manage Escalations: Escalate tickets to the development team, ensuring comprehensive resolutions for users.Documentation: Create and maintain detailed documentation, including knowledge base articles to assist users and support colleagues.Communication: Effectively liaise with cross-functional teams, developers, and stakeholders to report and escalate issues as necessary.

Join our dynamic team at cmg-marketing as a Junior Data Support Analyst, where you will play a crucial role in delivering high-quality data services that our clients depend on. This position is tailored for individuals eager to expand their skill set and gain invaluable experience in data analysis and management.We are seeking candidates proficient in advanced Excel and MS Access, with a strong ability to analyze and manipulate data sets. This role requires you to be present in our Don Mills office, conveniently located with easy access to TTC.As a key member of our small team, you will have the opportunity to work on various projects, enhancing your professional growth and contributing to a wide range of deliverables.Important Note: This is a junior-level position designed for individuals seeking to build their experience. Please review the skill requirements carefully before applying.In this role, you will support various marketing and membership programs, helping us to bolster our capabilities in information management and analysis. You will also have the chance to refine existing processes and reports, and potentially be involved in CRM development.Key Responsibilities:Assist with business analysis, records management, and data operations through queries, report design, and application maintenance using MS products such as Excel, MS Access, SQL Server, C#, and VBA.Generate and maintain monthly reports.Create, modify, and preserve all process documentation.Develop and test routines, queries, and macros.Enhance data quality and integrity within MS Access and SQL Server.Collaborate with team members to provide updates on reports, identify anomalies, and improve processes.Contribute to improving marketing automation processes.

Role overview The Application Specialist for Laboratory Information Systems Support (Beaker) at University Health Network in Toronto plays an important part in supporting and maintaining laboratory information systems. This work helps ensure that laboratory operations run smoothly, contributing to timely and accurate patient care. Key responsibilities Maintain and support the Beaker laboratory information system to keep performance consistent and reliable Collaborate with healthcare professionals to troubleshoot technical issues as they occur Assist with upgrades and enhancements to the system as laboratory requirements change Train laboratory staff and other users on system features and best practices Impact This position helps streamline laboratory workflows and improve data accuracy, supporting high standards of patient care throughout the network.

About UsAt Passage, we envision a world where one's birthplace does not hinder the pursuit of dreams. We serve as more than just a financial support bridge; we connect families globally to transformative opportunities. Our commitment is to a future where talented students can chase their aspirations, regardless of their parents' financial situation.Our mission is clear and ambitious: by 2030, we aim to break down the obstacles that prevent bright minds from accessing the opportunities they rightfully deserve. Starting with financial hurdles, we are providing loans to international students and refugees, enabling them to seek superior education in Canada and opening doors not only for themselves but also for their families and generations to come.Note: We uphold an in-office working policy, and candidates must either reside in Toronto or be willing to relocate, committing to a five-day work week in the office.Your RoleWe are in search of a Credit Strategy Analyst to enhance and manage the operational engine that drives our growth. This role is not confined to back-office tasks; it offers a front-row seat to witness how strategy is transformed into execution. You will navigate operational workflows one day and engage in cross-functional brainstorming the next. Your responsibilities will include analyzing, optimizing, and developing systems to scale our mission and impact.If you are early in your career, eager to grow rapidly, and motivated by solving complex problems with a practical approach, this role is for you. We are looking for someone who excels in fast-paced environments, takes initiative, and desires substantial ownership—quickly. This is your opportunity to contribute to something impactful from the ground up, with a clear trajectory for growth.Key ResponsibilitiesOwn and Optimize Core Workflows: Manage operational processes such as loan application processing, underwriting, due diligence, and servicing, ensuring systems are audit-ready, precise, and consistently updated.Build Scalable Tools and Systems: Develop and enhance SOPs, dashboards, and internal tools to streamline workflows and boost team productivity while identifying operational bottlenecks and driving continuous improvements.Cross-Functional Collaboration: Work closely with teams across credit, finance, and operations to align strategies and enhance overall efficiency.

About BreeBree is a cutting-edge consumer finance platform dedicated to providing superior, faster, and more affordable financial services to the majority of Canadians living paycheck to paycheck. Since our participation in Y Combinator in 2021 and securing a $2M seed funding soon after, we've experienced impressive double-digit growth monthly while maintaining profitability. Our organizational culture emphasizes high ownership, a proactive approach to action, relentless problem-solving, and the commitment to continuous improvement, striving to be 1% better every day.About the RoleWe are looking for a detail-oriented and analytical Business Operations Analyst / Associate who will play a pivotal role in enhancing efficiency and fostering scalable growth. In this position, you will refine essential business processes and transform raw operational data into insightful, actionable strategies. You will be a vital resource for our executive team, directly impacting our fast-paced growth environment by ensuring operational excellence and data-driven decision making.What You'll DoBusiness Operations & Reporting: Enhance executive clarity by thoroughly analyzing data to identify opportunities for improvement, quantifying financial impacts, and assessing strategic trade-offs for critical business decisions.Cross-Functional Collaboration: Serve as an essential operational partner, working closely with Product, Engineering, and Customer Support teams to implement impactful growth initiatives.Operational Excellence: Detect systemic gaps and opportunities within our core operations, conduct root cause investigations, and design/implement scalable, automated solutions that drive efficiency and process excellence.Special Projects: Proactively address ad-hoc requests and lead a variety of high-impact projects from initial research and proposal stages to full-scale implementation.

We are seeking a highly skilled Applications Architect to join our dynamic team at System Canada Technologies. This role is ideal for an innovative thinker with a passion for designing and implementing robust application architectures that drive business success. You will collaborate with cross-functional teams to develop scalable solutions that meet our clients' needs.

Please note, this is a talent pool position, not a live role. If you wish to be considered for upcoming Design roles at DEPT®, kindly submit your application, and we will reach out when a suitable opportunity arises.This position is part of our Personalised Content team, where we generate emotive and conversion-driven ideas, products, and campaigns with speed and scale. Our expertise lies in hyper-personalized digital communications that transform perceptions, influence behaviors, and enhance market share for our clients, including eBay, Walmart, and more!JOB PURPOSE:At DEPT®, we are continually seeking fresh talent. Whether you're starting your Design career or are a seasoned Designer with mentoring or management experience, we would love to connect with you.As a Designer, your role will be to craft captivating designs that foster dialogues between individuals and brands. You will collaborate with a team of strategists, designers, and copywriters to deliver impactful designs that meet client briefs and uphold DEPT®’s design standards.KEY RESPONSIBILITIESManage projects from concept to completion.Contribute innovative ideas during creative briefings.Produce high-quality design work.Source images and perform digital artwork.Create rich visual content for owned channels: website, app, and email.Consistently strive to produce work that aligns with client business objectives.Stay updated on design and marketing trends.Embrace constructive feedback to learn and grow.Take ownership of delivering flawless design outputs.Ensure timely delivery of work within set deadlines.Develop animations for digital channels (Email, Display, YouTube).WHAT WE ARE LOOKING FOROpen to various experience levels across different sectors.Agency experience is advantageous.Proficient in digital design using industry-standard tools like Figma.Self-driven and resourceful.Strong eye for layout, proficient in typesetting and retouching.A collaborative teammate who supports their colleagues.

Be a Part of the Future of Finance.At Robinhood, we aim to democratize finance for everyone. With an estimated $124 trillion in assets set to be inherited by younger generations over the next two decades, we are at the forefront of a monumental financial shift. If you are eager to contribute to this transformative journey, we invite you to explore this opportunity.About Our Team and Your RoleThe Corporate Engineering Platform Tooling team is integral to the functionality of Robinhood’s internal systems, supporting customer support, marketing, and legal operations. We develop robust platforms that empower teams across the organization to enhance customer interactions, streamline operational workflows, and ensure compliance. As a key member of this team, you will maintain the Salesforce environment, ensuring its stability, data security, and scalability. Collaborating closely with various internal teams, you will turn operational needs into innovative technical solutions.In the capacity of a Salesforce Applications Developer, you will be responsible for designing, building, and maintaining solutions within Robinhood’s Salesforce ecosystem. Your expertise will be vital in developing custom applications, integrations, and configurations that bolster operational teams throughout the company. This role emphasizes creating reliable systems, enhancing platform performance, and delivering scalable Salesforce solutions tailored to our expanding user base. Your contributions will directly impact the internal tools that enable Robinhood teams to serve customers effectively and accurately!This position is based in our Toronto office, adhering to our in-office work philosophy. For more details, please consult with your recruiter regarding our office expectations.

Join our innovative team at System Canada Technologies as a Murex Application Developer. In this role, you will have the opportunity to work on cutting-edge financial software solutions, contributing to the development and enhancement of Murex applications that drive our business forward. Your expertise will be crucial in ensuring that our systems operate efficiently and effectively under the demands of a dynamic market.

Join our dynamic team at System Canada Technologies as an ERP Application Configuration Specialist. In this pivotal role, you will leverage your expertise in ERP systems to configure applications that enhance business operations. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance of our ERP solutions.We are looking for a detail-oriented professional who thrives in a fast-paced environment and has a passion for technology-driven solutions. Your ability to analyze system requirements and provide tailored configurations will be crucial to our success.