Client Services Associate

Every day, significant decisions are made across the globe. Whether it’s a private equity firm investing millions into a venture or a large corporation pivoting its strategic direction, these decisions have far-reaching effects on employees, customers, and other stakeholders.At proSapient, we empower consulting and private equity firms to uncover the insights they need to make informed decisions and achieve their objectives. Our mission is to assist them in their quest for knowledge.We connect our clients with industry experts who share their insights through interviews or surveys. We have developed a leading software platform that curates this information, and we also help clients identify and leverage the existing knowledge within their organizations through our comprehensive knowledge management solutions.What does an Associate do?Our clients seek information that cannot be easily found through a simple Google search—insights that reside exclusively in the minds of industry experts. Our Associates leverage AI-driven technology to identify these experts and connect them with our primary clientele, which includes consultancy firms, hedge funds, and private equity organizations. Projects can vary widely, from exploring EV Charging Networks in the US to researching Shrimp Aquaculture in Mexico, ensuring that every day brings new learning opportunities.Your Responsibilities as an Associate:Collaborate with your Project Lead to understand client requests across diverse sectors, quickly grasping the context of each inquiry.Proactively identify and source exceptional experts globally using our proprietary technologies, along with other methods such as direct outreach, our AI platform, and LinkedIn.Act as a consultant by determining the type of expert necessary to fulfill client project needs.Manage multiple client requests independently while connecting with and vetting a variety of experts daily.Present the selected expert to your client, ensuring their specific needs and expectations are fully met.

proSapient helps consulting and private equity firms access specialized knowledge from industry experts worldwide. Clients use the company’s proprietary platform to gather insights that go beyond public information, supporting better decision-making and knowledge management. Role overview The Client Services Associate position focuses on connecting clients in consulting, hedge funds, and private equity with leading industry experts. Projects vary widely, from researching trends in US electric vehicle charging networks to studying shrimp aquaculture in Mexico. Associates rely on proSapient’s AI-powered tools and research methods to identify experts whose knowledge is not easily found through standard channels. What you will do Collaborate with a Project Lead to understand client needs across different industries and quickly learn the context for each assignment. Source and identify expert candidates using proSapient’s technology, direct outreach, LinkedIn, and other research techniques. Work with clients to clarify the specific expertise required for each project. Handle multiple client requests simultaneously, reaching out to and vetting various experts each day. Present recommended experts to clients, ensuring their needs and expectations are addressed. Location This role is based in Toronto, Ontario, Canada.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

Role Overview Mufg Investor Services is hiring a Senior Associate Director, Client 360, based in Toronto. This leadership role centers on client relationship management. The position plays a central part in developing and refining client engagement strategies, aiming to deliver strong service and results for clients. What You Will Do Shape and improve how the organization engages with clients Work with teams across departments to deliver coordinated solutions Oversee the implementation of Client 360 initiatives Ensure the organization meets and exceeds client expectations

Role Overview Wealthsimple is hiring a Bilingual Associate, Client Success for a remote contract role based out of the Toronto headquarters. This position focuses on supporting clients as they manage their financial goals. What You Will Do Assist clients in both English and French, ensuring clear and effective communication Provide responsive customer service, answering questions and resolving concerns Help clients understand and use Wealthsimple’s products and services Build positive relationships that contribute to client satisfaction What You Bring Fluency in English and French Strong communication skills with a focus on clarity and empathy Commitment to delivering helpful, timely support

Join our dynamic team as an Associate Director, Client Onboarding Specialist specializing in Private Equity. In this pivotal role, you will lead the onboarding process for our diverse portfolio of clients, ensuring a seamless transition and exceptional service delivery. You will collaborate closely with internal teams and clients to enhance operational efficiencies and foster lasting relationships.Your expertise in private equity and client management will be crucial in developing tailored solutions that meet client needs. This position offers the opportunity to play a key role in shaping our client experience and contributing to our growth in the private equity sector.

At proSapient, we believe that every day is an opportunity for impactful decision-making. From private equity firms assessing new investments to large corporations pivoting their strategic direction, the decisions made shape the future for employees, customers, investors, and various stakeholders. We are dedicated to empowering consulting and private equity firms with the knowledge they need to excel in their endeavors. Our mission is to facilitate knowledge discovery through connections with industry experts, whether through one-on-one interviews or comprehensive market surveys. Our cutting-edge software platform curates this knowledge, while our value-added tools and services enhance the client's experience.Our clients consistently commend proSapient for our technology-driven innovation and exceptional customer service. Over the past seven years, we have expanded rapidly, now operating five offices and serving over 100 clients across Europe and North America.As we celebrate a record-breaking year with exciting plans for 2026, we are actively seeking passionate and experienced Project Leaders to join our Toronto office. In this pivotal role, you will oversee the successful execution of client-driven projects, leading a dynamic team to source top-tier subject matter experts globally and connect them with our clients.This is a unique opportunity to contribute to our success story during an exciting phase in proSapient’s history. If you are a proactive, energetic, and results-oriented individual with a proven track record, we want to hear from you!

Please note, this is a talent pool position, not an active role. If you are interested in being considered for future Account Management or Client Services positions at DEPT®, we encourage you to submit your application. We will be in touch when a relevant opportunity becomes available.This role is part of our Personalised Content team, where we specialize in creating engaging, conversion-driven ideas, products, and campaigns at scale and speed. Our focus is on hyper-personalized digital communications that transform perceptions, influence behaviors, and enhance market share for our clients, including industry leaders like eBay and Walmart.JOB PURPOSE:At DEPT®, we are constantly seeking new talent. Whether you are starting your career in client services or are an experienced Account Manager with a mentorship background, we would love to connect with you.As a member of the Client Services team, your role will involve establishing strong relationships with clients and ensuring the successful delivery of a diverse range of integrated campaigns. You will manage client briefs, coordinate the planning, assignment, and review of creative work, and oversee the agency's workload in collaboration with your team.You will work closely with Designers, Copywriters, Developers, and various departments within the agency to guarantee the successful execution of campaigns.KEY RESPONSIBILITIES:Manage, draft, and review client briefs.Ensure timely delivery of client projects across multiple campaigns, coordinating with the Account Director on team capacity.Communicate effectively with clients, clarifying queries, managing expectations, and providing proactive updates on status and recommendations.Clearly relay client feedback to Designers and Copywriters.Prioritize team workloads and escalate issues when necessary.Gain a comprehensive understanding of clients’ businesses, strategies, objectives, brands, audiences, and challenges to provide tailored communication solutions.Foster strong working relationships with key clients through regular meetings, video calls, planning sessions, and evaluations.Ensure that project success criteria are met, delivering on time and within budget.Collaborate with the team to identify and test creatives to achieve optimal results.

Role Overview Spectrum Healthcare is hiring a full-time Client Services Coordinator in Toronto. This role centers on supporting smooth service delivery for clients and acting as a key point of contact between clients and healthcare teams. What You Will Do Coordinate day-to-day client interactions Manage appointment schedules and updates Facilitate clear communication between clients and Spectrum Healthcare staff What Matters Here Consistent follow-through and attention to client needs help Spectrum Healthcare maintain high standards. A focus on clear communication and organization is essential in this position.

Join Us in Creating Financial Solutions for EveryoneAt Wealthsimple, our goal is to empower individuals to achieve financial independence by offering straightforward, transparent, and affordable financial services. As Canada's leading fintech company, we serve over 3 million clients, managing more than $100 billion in assets. We prioritize speed, ownership, and genuine care for our users, and if this resonates with you, we'd love to hear more.We take great pride in our accomplishments and are excited for what lies ahead. Discover more about our values in our Culture Manual and learn about how we operate.Our Client Operations team does more than just address inquiries; we tackle financial puzzles by translating complex concepts into human-centered solutions. We continuously seek new team members with monthly start dates to support our ongoing growth.Work Environment and LocationHybrid Model: This position is based in Toronto, Ontario.Office Presence: Candidates must be able to work in a hybrid environment and attend our office at 80 Spadina Avenue as business needs require.Your Daily Impact:The Voice of Wealthsimple: You are more than just a support agent; you are a champion for our clients' financial interests. You will demystify investment, trading, and personal finance concepts, making them accessible to all.Strategic Problem Solving: You will guide the client journey, whether facilitating complex institutional transfers or navigating back-office operations, ensuring clients meet their financial objectives.Creator-Owner Mindset: Collaborating closely with various departments, from Product to Operations, you’ll learn the intricacies of developing our financial tools and enhance them through direct client engagement.

About Maple Maple, founded in 2015, is a health technology company focused on making healthcare more accessible and effective for patients and providers. The company’s virtual care platform reaches nearly 4 million Canadians and connects them with a network of over 2,000 healthcare professionals. Maple works across several channels: direct-to-consumer (B2C), employers and private insurers (B2B), and public sector institutions (B2I). Maple has been recognized among Canada’s fastest-growing virtual care companies, earning spots on LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, and Globe & Mail’s Top Growing Companies. The culture values entrepreneurship, health, and well-being, with a focus on improving the healthcare system. Role Overview: Bilingual Client Success Associate – Channel Partnerships This role sits on the Channel Partnerships team in Toronto, Ontario. The team manages major commercial distribution channels, working closely with insurance providers and benefits brokers to deliver Maple’s virtual care services to their members. The Bilingual Client Success Associate (French/English) takes ownership of a partner portfolio, acting as the main point of contact. The position involves guiding partners from the moment a program is signed through to launch and ongoing support. Responsibilities include leading bilingual meetings, handling renewals, and troubleshooting issues independently. This position suits someone who enjoys building relationships, managing complex workflows, and growing as a client success professional. Key Responsibilities Act as the main day-to-day contact for a portfolio of channel partners, driving engagement and responsiveness. Oversee program launches, ensuring all technical and administrative steps are completed so members can access care without obstacles. Lead business reviews and maintain daily communications in both French and English, serving as a trusted contact for partners across Canada, including Quebec. Manage renewals: track timelines, prepare renewal materials, and coordinate pricing, contract, and eligibility details in an organized, proactive manner. Handle operational aspects of partnerships, such as eligibility management and billing cycles.

Ebury supports businesses aiming for international growth and extends that same commitment to its employees. The team values innovation, collaboration, and practical problem-solving. Every employee is encouraged to contribute, develop skills, and feel part of the group. Role Overview Title: Associate Client Portfolio Manager Location: Toronto (office based) Earnings: Performance-based, with strong potential for high earnings This position focuses on managing a portfolio of corporate clients from Ebury’s Toronto office. The Associate Client Portfolio Manager handles account setup, relationship management, and trade execution. A background in dealing, trading, or account management is important for success in this role. Client Portfolio Managers at Ebury advise clients on foreign exchange risk, develop transaction strategies, and execute trades. The role combines client service with business growth, offering the chance to make a direct impact on both client outcomes and Ebury’s success. Top performers often move into leadership roles, guiding and mentoring others. Main Responsibilities Manage a portfolio of corporate clients, executing products such as FX hedging, lending, payments, and cash management. Promote Ebury’s product range to improve client satisfaction. Work closely with the sales team to identify new business opportunities. Understand client industries and strategies to recommend tailored solutions from Ebury’s suite. Assess competitors’ strengths and weaknesses to position Ebury’s banking solutions effectively. Meet KPIs, including generating repeat and new business, reducing client attrition, upselling and cross-selling, and increasing wallet share. Build and maintain strong client relationships through meetings and presentations. Share ideas, proposals, and updates confidently. Expand existing accounts and share client insights with product and technology teams. Grow new business by networking with current clients and seeking referrals.

Role overview The Environmental Services Associate at University Health Network plays a key part in maintaining a clean, safe, and welcoming hospital environment in Toronto. The work helps ensure that patients, staff, and visitors experience a comfortable and healthy setting. Every day, the efforts in this role contribute directly to the well-being of everyone in the facility. What you will do Sanitize and organize patient rooms, hallways, and shared spaces throughout the hospital Apply established cleaning protocols to uphold infection control standards Help create and maintain an orderly, welcoming atmosphere for all who enter

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

Join the vibrant team at Eataly Yorkville as a Quick Service Sales Associate! In this role, you will deliver exceptional customer service while assisting guests with their dining and shopping experiences. Your passion for food and Italian culture will shine as you engage with customers, share product knowledge, and ensure a delightful atmosphere.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

Are you seeking an exciting and rewarding career with opportunities for growth and professional development?Do you have a genuine passion for assisting others and delivering exceptional customer service?Are you eager to become a valued member of a vibrant team?If you answered YES to all these questions, we want to hear from you! XYZ Storage is the leading self-storage provider in Canada.We are on the lookout for a Client Relations Manager (CRM) to join our expanding team in a well-established role.Compensation:$19.50 - $21.00 per hourQuarterly bonuses up to $2,100 annuallyRRSP program with matching contributions up to $500 per yearAdditional Perks:Complimentary lunchComprehensive benefits programAccess to paid training and coursesPaid personal daysMilestone awards and giftsMentorship opportunitiesDefined career pathwaysSpecial recognition and gifts on your birthdayClient Relations Manager Role Overview:As a Client Relations Manager at the premier self-storage company in the Greater Toronto Area, you'll engage with current and potential customers through phone, email, and live chat. Your role will be pivotal in upholding XYZ Storage's reputation for exceptional customer service, promoting our self-storage solutions, and overseeing the scheduling and logistics of our truck fleet!You will operate from our dedicated Client Management Office located in Toronto, easily accessible by public transport with complimentary parking available!What Does It Take?A passion for customer service and a desire for a career, not just a job!The Client Relations Manager position is dynamic and challenging, requiring quick thinking and effective communication skills over the phone and via email. We're seeking candidates who excel in multitasking, organization, and time management, and who aren't afraid to close a sale! And of course, we want someone who knows how to have fun! Our company thrives on structured processes, and we reward those who go above and beyond. Preference will be given to candidates seeking long-term career opportunities with XYZ Storage.Your Responsibilities:The Client Relations Manager position encompasses several key areas:Self-Storage ServicesTruck RentalsPacking Supplies

Join Us in Creating Financial FreedomAt Wealthsimple, we are dedicated to democratizing financial services, making them accessible, transparent, and affordable for all. As Canada's leading fintech company, we serve over 3 million clients and manage more than $100 billion in assets. Our fast-paced environment thrives on ownership, accountability, and a genuine care for our clients. If you're passionate about improving lives through finance, we want to hear from you.We take pride in our achievements, and we’re just getting started. Explore our Culture Manual and discover how we work.Our Client Operations team goes beyond mere ticket resolution; we tackle financial challenges by simplifying complex concepts into understandable solutions. We continuously recruit and offer flexible start dates to foster our growth.Location & Work ModelHybrid Work Environment: This role is based at our Toronto headquarters.In-Office Requirement: Candidates must be available to work in a hybrid setting and visit our offices at 80 Spadina Avenue as needed.Your Daily ResponsibilitiesClient Advocate: As a voice for Wealthsimple, you will represent our clients' financial interests and convey investment, trading, and personal finance concepts in a straightforward manner.Problem Solving: Take charge of the client journey, whether facilitating complex transfers or managing back-office operations, ensuring clients meet their objectives, like promotion deadlines.Collaborative Mindset: Work closely with all departments, from Product to Operations, gaining insights into our financial tools and enhancing them through direct client interactions.Fintech Expertise: Develop your skills as a fintech expert by mastering various applications and platforms to deliver innovative solutions.

Join our dynamic Anti-Money Laundering (AML) team at MUFG Investor Services, where you will play a vital role in ensuring quality client service that aligns with our core values: Trust, Challenge & Empowerment, Passion for Clients, Openness, and Honesty.Assist in the quality control review process of daily deliverables, ensuring compliance with AML, Data Governance, and Outsourcing policies and procedures.Act as a primary contact for daily client inquiries and deliverables within your team, ensuring timely completion within Service Level Agreements (SLAs) and escalating issues as necessary.Provide prompt and high-quality responses to queries from Clients, Investors, Fund Managers, or internal departments, while also mentoring team members in effective query handling.Leverage your experience to guide colleagues in daily tasks, processes, and deliverables.Engage actively in regular team check-in meetings, fostering a collaborative and supportive team culture through the sharing of information and ideas.Support management in departmental initiatives, projects, and risk mitigation strategies.#LI-Hybrid

Your Role:Serve as the primary liaison for clients during the onboarding journey, fostering a productive and collaborative relationship.Lead the project management efforts for launching new client funds and transitioning existing ones.Facilitate the transition from the Sales Team to the Client Integration Team.Draft and manage administration agreements utilizing established templates, ensuring they are duly presented, evaluated, and approved by designated parties.Act as a knowledgeable resource on MUFG's internal systems across traditional, hedge, and private equity mandates.Collaborate with team members on significant onboarding projects to ensure seamless execution.Engage with banks, auditors, brokers, custodians, and internal teams such as compliance to establish effective communication channels and account setups.Provide guidance and mentorship to operations team members.Conduct and verify internal accounting and shareholder service system configurations.Ensure exceptional customer service by addressing client inquiries promptly and effectively.Work cohesively with internal stakeholders to assure a smooth onboarding process for new funds.Support organizational initiatives that contribute to the launch of new products and banking services.Maintain compliance with ISAE/SOC standards during the onboarding or conversion of new funds.Complete internal checklists and ensure they are signed off as required.Perform ad hoc tasks as needed.#LI-Hybrid