Customer Experience Representative

Join our dynamic team at indigobooks music as a Customer Experience Representative. In this role, you will play a pivotal part in ensuring our customers receive top-notch service and support. You will assist customers with their inquiries, provide product information, and help resolve any issues they may face. This is an excellent opportunity for individuals…

About Us At Prenuvo, we are pioneering a revolutionary shift from reactive care to proactive health management. Our award-winning whole body scan is quick (under 1 hour), safe (MRI technology poses no ionizing radiation), and non-invasive (no contrast required). Our innovative blend of advanced hardware, software, and AI, combined with a patient-focused experience across our clinics worldwide, empowers us to transform the narrative of healthcare to one of prevention rather than intervention. We are at the forefront of modernizing the healthcare industry, integrating cutting-edge technology and automation into radiology and clinical operations. We are seeking dedicated Patient Experience Representatives to join our expanding team! This role can be based from our Toronto or Vancouver offices. As a vital member of our Patient Experience team, you will enhance our sales, patient care, and retention initiatives by managing incoming inquiries and requests. In a company that prioritizes patient satisfaction, your contributions will significantly influence the patient journey, delivering exceptional service and ensuring a positive experience. The well-being of our patients is our utmost priority! This is a 6-month contract position with the possibility of extension or transition to a full-time role based on business needs and performance. The role follows a hybrid work schedule, requiring one day of in-office work per week at our Toronto Office (M2N 5P6). To thrive in this role, you should be highly customer-oriented with a deep understanding of patient needs and preferences. You must be comfortable in a fast-paced startup atmosphere and adept at prioritizing various demands. Strong communication and interpersonal skills are essential, along with the ability to analyze data to inform decision-making. Join us in reshaping the future of healthcare while collaborating with advanced technology and high-performing teams driven by expertise—help us make a meaningful impact in people's lives!

Indigo Books & Music Inc. is looking for a part-time Customer Experience Representative in Toronto. This role is the first point of contact for shoppers, helping with questions and making sure each visit to the store is smooth and welcoming. Key responsibilities Welcome customers as they arrive and offer assistance throughout their visit Answer questions and provide clear, accurate information about products and services Keep the store tidy and inviting for all guests Support a positive brand image through attentive, friendly service Location Toronto Schedule Part-time

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

About FigFig is an innovative Fintech start-up reshaping the lending landscape in Canada. Honored as the Consumer Lender of the Year in 2024, Fig is committed to streamlining the borrowing experience, making it more efficient and accessible for all Canadians.Backed by Fairstone Bank and the Ontario Teachers Pension Plan, Fig uniquely combines extensive lending expertise with the nimbleness of a start-up. This powerful mix enables us to meet the diverse credit needs of Canadians from various financial backgrounds effectively.The RoleWe are excited to announce a pivotal opportunity for a Team Lead, Customer Experience to enhance and drive the performance of our Customer Experience (CX) at Fig. In this strategic role, you will bridge the gap between frontline support and operational excellence, ensuring we provide high-quality, efficient, and scalable customer experiences.You will help shape a modern, AI-driven customer experience in lending, collaborating across both human and automated support channels. This high-visibility position will have a direct impact on our products, operations, and customer outcomes.As a key leader, you will manage escalations, support your team's performance, and contribute to optimizing workflows, tools, and the entire customer journey. Your expertise will be crucial in driving consistency, quality, and continuous improvement in all customer interactions, particularly in leveraging AI-driven tools for scalable support.

Relay is a cutting-edge digital banking platform designed to empower self-made entrepreneurs with the financial tools and expertise needed to excel—providing clarity, confidence, and control over every dollar earned, enabling them to transform hard work into enduring success. We achieve this by eliminating financial uncertainty through enhanced visibility, converting cash flow from a persistent source of stress into a clear signal that business owners can leverage to build stronger and more resilient enterprises.As we embark on our next stage of growth, Relay is seeking a Vice President of Customer Experience to elevate our customer support function. You will spearhead the creation of seamless support systems at Relay, which encompasses re-envisioning our operational model, shaping customer experience (CX) enablement, managing business process outsourcing (BPO) partners, and ensuring that customer insights significantly influence product, risk, and business strategies. We are in search of a leader who thrives in ambiguous environments, is willing to roll up their sleeves, and is adept at building systems, cultivating leaders, and creating leverage as Relay continues to expand.At Relay, Customer Support is central to how we cultivate trust with our customers. This role will not only redefine our current support mechanisms but will also ensure that customer insights inform superior decision-making as we grow.Key ResponsibilitiesEstablish Customer Support StrategyArticulate the comprehensive CX vision and set long-term experience benchmarks.Design the support operational framework (onshore, BPO, automation, self-service).Develop a multi-year strategy for channels, staffing, and technology.Proactively identify future capacity, risk, and complexity to mitigate potential issues.Team Leadership and DevelopmentCultivate a robust leadership team and act as a catalyst for team performance.Recruit and mentor senior CX leaders (Directors, Senior Managers) capable of independently driving execution.Define the standards of excellence for each leadership level and provide coaching accordingly.Enhance the organization's ability to make autonomous decisions.Identify and develop high-potential talent for broader responsibilities over time.Minimize single points of failure by distributing ownership and accountability.Drive Business Outcomes: You will be responsible for delivering results, rather than focusing on daily tasks...

Join Miratech as the Director of Customer Experience Partnerships and Alliances, where you will lead strategic initiatives that enhance our customer engagement and drive business growth. In this pivotal role, you will collaborate with internal teams and external partners to develop impactful customer experience strategies that resonate with our clients and elevate our market presence.

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

Metergy Solutions seeks a Customer Care Representative in Toronto, Ontario. This role acts as the first point of contact for customers, providing assistance with questions and resolving issues with care and professionalism. Main responsibilities Answer incoming customer calls and address concerns or questions Reply to customer emails clearly and promptly Handle online support requests through digital channels Maintain strong customer satisfaction with each interaction What success looks like Deliver helpful, courteous service on a consistent basis Resolve customer issues efficiently Contribute to a positive experience for every client This position involves working with a range of customers and situations. Staying organized and communicating clearly are important to ensure each customer receives the support they need.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

EQ Bank is looking for a Bilingual Customer Care Representative based in Toronto. This position serves clients in both French and English, responding to questions and helping them find clear answers. What you will do Assist customers by phone, email, or chat in both French and English Address questions and explain solutions clearly Support a positive experience with each interaction Requirements Fluency in French and English Strong communication skills Ability to guide clients through questions and solutions

Role overview Farm Boy Inc. is seeking a Customer Service Representative for its Toronto location. The position centers on assisting shoppers, answering their questions, and ensuring everyone enjoys a positive visit to the store. Main responsibilities Respond to customer inquiries both in person and over the phone Provide accurate information about products, services, and store policies Address concerns, resolving issues directly or escalating when necessary Contribute to a friendly and helpful environment on the sales floor

About the Role Farm Boy Inc. is looking for a Part-Time Customer Service Representative to support the Meat department at our Toronto location. This position focuses on helping customers, sharing product details, and maintaining a friendly, helpful atmosphere. What You Will Do Respond to customer questions and requests in the Meat department Offer accurate product information and recommendations Contribute to a welcoming and positive store environment Who We’re Looking For Strong communication and people skills Comfortable interacting with customers and answering questions Interest in fresh food and quality service Available for part-time shifts in Toronto

At Dalstrong, we embody the spirit of "There are NO Limits." As a dynamic and rapidly growing company, we are on the lookout for passionate individuals who are eager to take charge, innovate, and excel in their roles.Dalstrong is a premier international e-commerce brand specializing in kitchen knives and cookware, headquartered in Canada with a fully remote team distributed globally.Our products are available through various channels, including Amazon worldwide, as well as on our website in the US, Canada, and the UK. While the majority of our customers are based in the US, we are witnessing an exciting surge in brand recognition across Canada, Europe, Australia, and the Middle East.Please note that this is a remote position; however, candidates must reside near Toronto, Canada, as applicants from other regions will not be considered.As a Customer Service Representative at Dalstrong, you will gain insights into industry best practices, helping us maintain our status as a leader in customer service excellence. We envision this role evolving into a management position within 3 to 6 months, so prior managerial experience is highly desirable. Additionally, a technical aptitude will be essential for managing and implementing our customer service software solutions.

Transforming Learning with AIAt Docebo, we harness the power of artificial intelligence to revolutionize workplace learning. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly. Our mission transcends traditional learning; we are dedicated to helping teams accelerate their progress, enhance their efficiency, and concentrate on what truly matters. Our intelligent tools are designed to personalize learning experiences, minimize repetitive tasks, and amplify training effectiveness, resulting in impactful outcomes for both learners and businesses.We are committed to reshaping the future of learning with a team that embraces innovation and challenges conventions. If you're passionate about leveraging AI to enhance people's work lives, you'll find your place with us. Our company values—trust, positive intent, and inclusivity—are embedded in our culture, guiding our daily interactions and decisions.Join over 900 dedicated Docebo team members worldwide in our mission to redefine learning, because the journey of learning never truly ends.Role Overview:As the Senior Customer Success Manager for Enterprise, you will play a pivotal role in ensuring an exceptional customer experience that fosters renewal and long-term satisfaction. Your expertise will help clients navigate their business initiatives and goals, employing curiosity, empathy, and innovative strategies to support their objectives. You will enhance and optimize the usage of our platform, leveraging both existing features and new capabilities. Regular stakeholder meetings and diligent monitoring of key metrics will be essential to assess customer satisfaction.In this consultative role, you will guide Docebo clients to ideal solutions tailored to their unique business needs, considering their industry and use cases. Collaborating with a diverse portfolio of customers and internal teams—including sales, product, marketing, and account management—your primary aim will be to elevate customer satisfaction and foster loyalty, creating enthusiastic advocates for our brand.Key Responsibilities:Drive customer retention by minimizing churn, fostering adoption, and boosting satisfaction.Conduct regular check-ins and assessments to ensure customers derive maximum value from the platform.Collaborate with internal teams to align on customer goals and foster a unified approach to customer success.

Are you eager to pivot from your accounting career while leveraging your valuable expertise in a dynamic tech environment? Join our rapidly growing team at FloQast! As a Business Development Representative (BDR), you will be part of a powerful team of former accountants embarking on their sales journey. We seek enthusiastic individuals who are passionate about contributing to team success and motivated by sales achievements. Our innovative solutions target professionals responsible for finance and accounting across various organizations. You'll engage with key stakeholders within the office of the Chief Financial Officer (CFO). If you're ready to take your career to a client-facing sales role, this opportunity is perfect for you. Note: Previous Audit/Accounting experience is a strict requirement; candidates lacking this experience will not be considered. *Visa sponsorship is currently NOT available.* Watch our BDR Video!

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative! We are committed to providing our customers with exceptional service and a friendly atmosphere. As a vital part of our team, you will assist customers, answer inquiries, and ensure their shopping experience is enjoyable and efficient.