Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
About the job
AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform.
Key responsibilities
Build and maintain strong relationships with clients to support their ongoing success
Guide customers through onboarding and help them adopt AfterShip products
Review customer feedback to identify trends and highlight areas for improvement
Advocate for the customer’s perspective within AfterShip
Provide advice and recommendations to help clients achieve their objectives
Requirements
Proactive in solving problems and engaging with customers
Demonstrated commitment to customer satisfaction
Ability to spot patterns in feedback and share actionable insights
Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals wi…
Join our dynamic team at AfterShip as a Sales Engineer, where you'll play a pivotal role in driving our sales strategy and delivering exceptional solutions to our clients. You will work closely with the sales team to provide technical expertise, ensuring our clients understand the full potential of our services.Your responsibilities will include collaborating with customers to identify their needs, demonstrating our products, and assisting in the implementation process. This is an excellent opportunity for someone with a passion for technology and a desire to make a significant impact in the industry.
Role overview AfterShip is seeking a Solutions Engineering Manager based in Toronto. This leadership role centers on guiding a team dedicated to building solutions that address client needs while upholding product quality and performance. What you will do Manage and mentor a team of solutions engineers Collaborate with other departments to deliver tailored solutions for clients Gather and assess customer requirements to inform solution design Provide technical support and direction to both team members and stakeholders Prioritize and monitor product quality and performance throughout the solution lifecycle
Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.
As a Customer Success Manager at zip, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. You will drive customer satisfaction, retention, and growth by proactively engaging with our clients, understanding their unique needs, and delivering tailored solutions.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying upsell opportunities to maximize client value. You will collaborate closely with cross-functional teams to enhance the customer experience and contribute to the development of best practices in customer success.
HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.Key ResponsibilitiesOversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.Identify opportunities for expansion based on client usage patterns, volume, and business objectives.Monitor account health, usage trends, and integration efficiency; proactively address any challenges.Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.Desired QualificationsProven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.
About FeatheryFeathery revolutionizes the way insurance companies manage data intake workflows, offering automation that empowers industry leaders. Our platform streamlines critical processes such as underwriting, client onboarding, policy servicing, and automated account openings.With a surge in revenue and increasing demand from enterprises, we are expanding our customer success team to handle the growing complexity of implementations within the insurance sector.Why We’re HiringAs Feathery continues to grow, the role of customer success is becoming increasingly vital—particularly in the insurance industry, where workflows can be intricate, regulated, and essential to business operations.We are seeking a Founding Customer Success Manager to establish and lead our customer success function for our insurance clients, including brokers and carriers. This position is perfect for individuals who are well-versed in the insurance landscape and excel in building processes, nurturing customer relationships, and driving long-term success.You will serve as a strategic ally to our customers, ensuring effective implementations, high adoption rates, and account expansion.About the RoleThis is a highly responsible role encompassing:Comprehensive ownership of the customer lifecycle from post-sale to renewal.Implementation and workflow design tailored for insurance applications.Strategic account management for brokers and carriers.Development of processes, playbooks, and the foundational elements of the customer success function.You will oversee the entire post-sale journey, collaborating with sales during the handoff, working with solutions engineering throughout implementation, and ensuring long-term success across enterprise insurance accounts.What You’ll DoCustomer Onboarding & ImplementationLead onboarding and implementation efforts for insurance brokers and carriers.Collaborate with clients to design and enhance workflows such as underwriting, onboarding, and policy servicing.Guarantee the successful deployment of complex, regulated insurance workflows.Work alongside Solutions Engineering on technical implementations.Account Management & GrowthServe as the primary point of contact and trusted advisor for insurance customers.Foster relationships with stakeholders across operations, underwriting, and leadership teams.
About RootlyAt Rootly, we are dedicated to revolutionizing how organizations handle incidents, ensuring that businesses can maintain reliability even when challenges arise. Our cutting-edge incident management platform empowers companies worldwide to swiftly and effectively resolve incidents, propelling us to carve out a groundbreaking segment valued at over a billion dollars. We are seeking exceptional talent to join us on this ambitious journey.Our clientele includes some of the fastest-growing companies globally, such as NVIDIA, Figma, Canva, Tripadvisor, and Squarespace. They trust Rootly for their critical incident management needs and appreciate our user-friendly, enterprise-ready platform and unique partnership approach. Experience firsthand why our customers have rated us 5 stars on G2.Our investors, including prestigious funds from Y Combinator and influential operators from Dropbox and GitHub, support our vision. We prioritize transparency in our culture, conducting monthly financial reviews as a team to keep everyone informed about our business's health. We also share our developments in our weekly changelog.About the RoleWe are looking for a passionate and experienced Customer Success Manager who is committed to guiding our customers through their journey with Rootly. In this pivotal role, you will ensure that our customers maximize their value from our services and products as we expand our offerings.
Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership
Join Alternative Payments as a Customer Success Manager, where you will play a pivotal role in cultivating strong relationships with our clients. You will be responsible for ensuring customer satisfaction, driving product adoption, and facilitating effective communication between our clients and internal teams. Your expertise will help clients leverage our solutions to achieve their business goals.
As a Technical Account Manager at AfterShip, you will be the primary technical contact for our most valued clients. You will work closely with them to ensure they maximize the value of our services while troubleshooting any technical issues that arise. This role requires a blend of technical expertise and exceptional communication skills, allowing you to bridge the gap between our clients and the AfterShip team.
Decoda Health is on the lookout for a Customer Success Manager to spearhead the communication efforts between our innovative company and the clinics we proudly support. Acting as the primary liaison, you will ensure that every customer inquiry is acknowledged, monitored, and addressed—nothing will fall through the cracks.This pivotal role merges customer success with product operations, harnessing cutting-edge AI tools to optimize processes and facilitate effective communication.
We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.
Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.
Role overview AfterShip is looking for a Solutions Engineer based in Toronto. This position centers on helping clients implement and improve AfterShip’s shipping solutions. The role is well suited for those who like tackling technical problems and value creating positive customer experiences. What you will do Collaborate directly with clients to learn about their shipping and integration requirements Recommend and deliver solutions that align with each client’s business objectives Apply technical expertise to support clients during onboarding and as they continue using AfterShip Serve as a link between clients and internal development teams to facilitate smooth integrations Communicate clearly with both technical and non-technical stakeholders Requirements Comfortable discussing technical topics and troubleshooting issues Strong communication skills and a focus on client relationships Enjoys solving problems and supporting business success
Role overview The Senior IT Specialist at AfterShip plays a key part in supporting and enhancing IT systems for the Toronto office. This position centers on maintaining reliable infrastructure and ensuring systems operate securely. Collaboration with teams throughout the company is a regular part of the role. The specialist helps address technical issues, implements improvements, and works to keep technology aligned with business needs. Key responsibilities Maintain and improve IT systems to support company growth Work with multiple teams to ensure infrastructure remains secure and stable Troubleshoot issues and assist with ongoing system enhancements Location This position is based in Toronto.
About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.
Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.
About From Day One:In a rapidly evolving business environment, From Day One serves as a vital media outlet and conference series dedicated to prioritizing people as organizations navigate change. Since our inception in 2018, we've connected over 150,000 attendees, hosted more than a thousand influential speakers, and produced conferences across 20 major U.S. cities. Our unique, multidisciplinary approach brings together leaders from CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share innovative business strategies that uplift workers, customers, and communities.We also feature insightful reporting and opinion pieces from a distinguished network of journalists, led by our editor-in-chief, veteran journalist Stephen Koepp.At From Day One, we seek individuals who possess a high level of self-motivation and the potential to evolve into proactive leaders. We refer to such team members as “drivers.” If you identify as a passenger, our company may not be the right fit for you.As you consider applying, reflect on whether these qualities resonate with you:You inspire and energize your colleagues rather than waiting for inspiration.You are incredibly resourceful and take ownership of your work, seeking solutions rather than making excuses.You consistently strive for exceptional outcomes and seek to enhance processes as you engage with them.You are passionate about your work and approach your mission with a sense of urgency.You tackle challenges with enthusiasm and optimism.Our mission is to enhance the relationship between business and society, contributing to a brighter future. By maintaining an optimistic perspective, we not only motivate ourselves but also inspire those around us. We believe that envisioning a better future is the crucial first step in making it a reality—for others and for ourselves.We are staunchly committed to diversity and inclusion as core values in our mission and throughout our hiring processes.About This Role:The Client Success Manager plays a pivotal role in managing our extensive and expanding network of sponsors, ensuring they achieve their objectives. In this position, you will be primarily responsible for supporting our clients, ensuring they receive a positive return on their partnership with us by understanding their needs and goals, cultivating strong personal relationships, and delivering an exceptional experience.This role emphasizes the daily provision of high-touch service through email, phone, and face-to-face communication, coordinating...
Join Behavox as a Customer Success Manager Level 3, where you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. You will work closely with clients to understand their needs, provide tailored support, and foster long-term relationships that drive customer satisfaction and retention.
Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals wi…
Join our dynamic team at AfterShip as a Sales Engineer, where you'll play a pivotal role in driving our sales strategy and delivering exceptional solutions to our clients. You will work closely with the sales team to provide technical expertise, ensuring our clients understand the full potential of our services.Your responsibilities will include collaborating with customers to identify their needs, demonstrating our products, and assisting in the implementation process. This is an excellent opportunity for someone with a passion for technology and a desire to make a significant impact in the industry.
Role overview AfterShip is seeking a Solutions Engineering Manager based in Toronto. This leadership role centers on guiding a team dedicated to building solutions that address client needs while upholding product quality and performance. What you will do Manage and mentor a team of solutions engineers Collaborate with other departments to deliver tailored solutions for clients Gather and assess customer requirements to inform solution design Provide technical support and direction to both team members and stakeholders Prioritize and monitor product quality and performance throughout the solution lifecycle
Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.
As a Customer Success Manager at zip, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. You will drive customer satisfaction, retention, and growth by proactively engaging with our clients, understanding their unique needs, and delivering tailored solutions.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying upsell opportunities to maximize client value. You will collaborate closely with cross-functional teams to enhance the customer experience and contribute to the development of best practices in customer success.
HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.Key ResponsibilitiesOversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.Identify opportunities for expansion based on client usage patterns, volume, and business objectives.Monitor account health, usage trends, and integration efficiency; proactively address any challenges.Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.Desired QualificationsProven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.
About FeatheryFeathery revolutionizes the way insurance companies manage data intake workflows, offering automation that empowers industry leaders. Our platform streamlines critical processes such as underwriting, client onboarding, policy servicing, and automated account openings.With a surge in revenue and increasing demand from enterprises, we are expanding our customer success team to handle the growing complexity of implementations within the insurance sector.Why We’re HiringAs Feathery continues to grow, the role of customer success is becoming increasingly vital—particularly in the insurance industry, where workflows can be intricate, regulated, and essential to business operations.We are seeking a Founding Customer Success Manager to establish and lead our customer success function for our insurance clients, including brokers and carriers. This position is perfect for individuals who are well-versed in the insurance landscape and excel in building processes, nurturing customer relationships, and driving long-term success.You will serve as a strategic ally to our customers, ensuring effective implementations, high adoption rates, and account expansion.About the RoleThis is a highly responsible role encompassing:Comprehensive ownership of the customer lifecycle from post-sale to renewal.Implementation and workflow design tailored for insurance applications.Strategic account management for brokers and carriers.Development of processes, playbooks, and the foundational elements of the customer success function.You will oversee the entire post-sale journey, collaborating with sales during the handoff, working with solutions engineering throughout implementation, and ensuring long-term success across enterprise insurance accounts.What You’ll DoCustomer Onboarding & ImplementationLead onboarding and implementation efforts for insurance brokers and carriers.Collaborate with clients to design and enhance workflows such as underwriting, onboarding, and policy servicing.Guarantee the successful deployment of complex, regulated insurance workflows.Work alongside Solutions Engineering on technical implementations.Account Management & GrowthServe as the primary point of contact and trusted advisor for insurance customers.Foster relationships with stakeholders across operations, underwriting, and leadership teams.
About RootlyAt Rootly, we are dedicated to revolutionizing how organizations handle incidents, ensuring that businesses can maintain reliability even when challenges arise. Our cutting-edge incident management platform empowers companies worldwide to swiftly and effectively resolve incidents, propelling us to carve out a groundbreaking segment valued at over a billion dollars. We are seeking exceptional talent to join us on this ambitious journey.Our clientele includes some of the fastest-growing companies globally, such as NVIDIA, Figma, Canva, Tripadvisor, and Squarespace. They trust Rootly for their critical incident management needs and appreciate our user-friendly, enterprise-ready platform and unique partnership approach. Experience firsthand why our customers have rated us 5 stars on G2.Our investors, including prestigious funds from Y Combinator and influential operators from Dropbox and GitHub, support our vision. We prioritize transparency in our culture, conducting monthly financial reviews as a team to keep everyone informed about our business's health. We also share our developments in our weekly changelog.About the RoleWe are looking for a passionate and experienced Customer Success Manager who is committed to guiding our customers through their journey with Rootly. In this pivotal role, you will ensure that our customers maximize their value from our services and products as we expand our offerings.
Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership
Join Alternative Payments as a Customer Success Manager, where you will play a pivotal role in cultivating strong relationships with our clients. You will be responsible for ensuring customer satisfaction, driving product adoption, and facilitating effective communication between our clients and internal teams. Your expertise will help clients leverage our solutions to achieve their business goals.
As a Technical Account Manager at AfterShip, you will be the primary technical contact for our most valued clients. You will work closely with them to ensure they maximize the value of our services while troubleshooting any technical issues that arise. This role requires a blend of technical expertise and exceptional communication skills, allowing you to bridge the gap between our clients and the AfterShip team.
Decoda Health is on the lookout for a Customer Success Manager to spearhead the communication efforts between our innovative company and the clinics we proudly support. Acting as the primary liaison, you will ensure that every customer inquiry is acknowledged, monitored, and addressed—nothing will fall through the cracks.This pivotal role merges customer success with product operations, harnessing cutting-edge AI tools to optimize processes and facilitate effective communication.
We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.
Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.
Role overview AfterShip is looking for a Solutions Engineer based in Toronto. This position centers on helping clients implement and improve AfterShip’s shipping solutions. The role is well suited for those who like tackling technical problems and value creating positive customer experiences. What you will do Collaborate directly with clients to learn about their shipping and integration requirements Recommend and deliver solutions that align with each client’s business objectives Apply technical expertise to support clients during onboarding and as they continue using AfterShip Serve as a link between clients and internal development teams to facilitate smooth integrations Communicate clearly with both technical and non-technical stakeholders Requirements Comfortable discussing technical topics and troubleshooting issues Strong communication skills and a focus on client relationships Enjoys solving problems and supporting business success
Role overview The Senior IT Specialist at AfterShip plays a key part in supporting and enhancing IT systems for the Toronto office. This position centers on maintaining reliable infrastructure and ensuring systems operate securely. Collaboration with teams throughout the company is a regular part of the role. The specialist helps address technical issues, implements improvements, and works to keep technology aligned with business needs. Key responsibilities Maintain and improve IT systems to support company growth Work with multiple teams to ensure infrastructure remains secure and stable Troubleshoot issues and assist with ongoing system enhancements Location This position is based in Toronto.
About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.
Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.
About From Day One:In a rapidly evolving business environment, From Day One serves as a vital media outlet and conference series dedicated to prioritizing people as organizations navigate change. Since our inception in 2018, we've connected over 150,000 attendees, hosted more than a thousand influential speakers, and produced conferences across 20 major U.S. cities. Our unique, multidisciplinary approach brings together leaders from CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share innovative business strategies that uplift workers, customers, and communities.We also feature insightful reporting and opinion pieces from a distinguished network of journalists, led by our editor-in-chief, veteran journalist Stephen Koepp.At From Day One, we seek individuals who possess a high level of self-motivation and the potential to evolve into proactive leaders. We refer to such team members as “drivers.” If you identify as a passenger, our company may not be the right fit for you.As you consider applying, reflect on whether these qualities resonate with you:You inspire and energize your colleagues rather than waiting for inspiration.You are incredibly resourceful and take ownership of your work, seeking solutions rather than making excuses.You consistently strive for exceptional outcomes and seek to enhance processes as you engage with them.You are passionate about your work and approach your mission with a sense of urgency.You tackle challenges with enthusiasm and optimism.Our mission is to enhance the relationship between business and society, contributing to a brighter future. By maintaining an optimistic perspective, we not only motivate ourselves but also inspire those around us. We believe that envisioning a better future is the crucial first step in making it a reality—for others and for ourselves.We are staunchly committed to diversity and inclusion as core values in our mission and throughout our hiring processes.About This Role:The Client Success Manager plays a pivotal role in managing our extensive and expanding network of sponsors, ensuring they achieve their objectives. In this position, you will be primarily responsible for supporting our clients, ensuring they receive a positive return on their partnership with us by understanding their needs and goals, cultivating strong personal relationships, and delivering an exceptional experience.This role emphasizes the daily provision of high-touch service through email, phone, and face-to-face communication, coordinating...
Join Behavox as a Customer Success Manager Level 3, where you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. You will work closely with clients to understand their needs, provide tailored support, and foster long-term relationships that drive customer satisfaction and retention.
