Operations Team Lead

Join our dynamic team at tsmg as an Operations Team Lead, where you will play a critical role in managing and optimizing daily operations. In this position, you will provide essential guidance and support to our Drivers, ensuring efficient workflow and adherence to company standards. Reporting directly to the Country Manager, you will collaborate with variou…

Join Egis Group as a Municipal Team Lead in Toronto, where you will spearhead municipal projects and initiatives. In this pivotal role, you will lead a dedicated team, fostering collaboration and driving excellence in project execution.

Join a Cutting-Edge Global SaaS Company | $28M Series B Funding Personalized Coaching for Professional Growth Toronto, Ontario – Hybrid (4 Days In-Office) Enjoy Uncapped Sales Bonuses Lead and Inspire a High-Performing Inbound SDR TeamAbout CloudTalkEmpowered by a recent January 2024 $28 million Series B investment from leading investors including KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk revolutionizes business communications with its AI-driven platform, serving over 4,000 sales and support teams. Our mission is to enhance customer experiences, turning them into a key competitive advantage for revenue growth.We cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to established giants like Nokia, Glovo, and Rakuten. With CloudTalk, companies can manage calls and messages seamlessly, allowing for impactful conversations.We aim to establish a unified communication ecosystem for sales and customer service teams, enabling professionals to engage in more productive and meaningful dialogues.The OpportunityAs CloudTalk expands strategically in Tier 1 markets, we are building a high-impact Inbound SDR team in Toronto. In the role of SDR Team Lead, you will oversee the daily performance of our inbound SDR team, guiding representatives, setting qualification standards, and collaborating closely with Account Executives for seamless pipeline transitions.This position is a player-coach role, where you will maintain a reduced individual SQO quota while managing team responsibilities, keeping you engaged in the processes you lead. As our Toronto team grows, this role presents a clear pathway to a full Sales Management position.What Awaits You: Be part of one of Europe’s fastest-growing SaaS companies Market leading AI products in a rapidly expanding sector Join a top-notch Business Development Organization with a team consistently achieving over 100% of targets Collaborate with a global team of talented professionals across Europe, the US, and Asia, both in-person and remotely. Explore our Life at CloudTalk on Instagram Experience our journey towards reaching $100M ARRYour Responsibilities:Lead, mentor, and develop a team of up to 10 inbound SDRs in Toronto, driving both individual and team SQO successMaintain personal SQO quotas while adhering to high qualification standardsConduct regular 1:1s, call evaluations, and pipeline reviews...

Are you a skilled Engineering Team Lead with a passion for driving innovation and leading high-performing teams? Join us at Adaptavist Group, where your expertise will help shape the future of our product engineering department, specifically focusing on ScriptRunner.In this pivotal role, you will mentor engineers, streamline processes, and collaborate with cross-functional teams to deliver outstanding product solutions. If you're ready to take your leadership skills to the next level in a dynamic and supportive environment, we want to hear from you!

About FigFig is an innovative Fintech start-up reshaping the lending landscape in Canada. Honored as the Consumer Lender of the Year in 2024, Fig is committed to streamlining the borrowing experience, making it more efficient and accessible for all Canadians.Backed by Fairstone Bank and the Ontario Teachers Pension Plan, Fig uniquely combines extensive lending expertise with the nimbleness of a start-up. This powerful mix enables us to meet the diverse credit needs of Canadians from various financial backgrounds effectively.The RoleWe are excited to announce a pivotal opportunity for a Team Lead, Customer Experience to enhance and drive the performance of our Customer Experience (CX) at Fig. In this strategic role, you will bridge the gap between frontline support and operational excellence, ensuring we provide high-quality, efficient, and scalable customer experiences.You will help shape a modern, AI-driven customer experience in lending, collaborating across both human and automated support channels. This high-visibility position will have a direct impact on our products, operations, and customer outcomes.As a key leader, you will manage escalations, support your team's performance, and contribute to optimizing workflows, tools, and the entire customer journey. Your expertise will be crucial in driving consistency, quality, and continuous improvement in all customer interactions, particularly in leveraging AI-driven tools for scalable support.

Role Overview NeoFinancial is hiring a Team Lead for the Eglinton Square Centre location in Toronto. This role centers on managing daily team operations, supporting strong performance, and building a collaborative workplace. The Team Lead guides team members, helping them grow and contribute new ideas. What You Will Do Oversee team activities and workflow on site Coach and support team members to reach their goals Encourage innovation and continuous improvement Promote a positive, cooperative work environment Work toward business targets and service standards Who We’re Looking For Experience leading teams, ideally in a customer-focused setting Strong communication and motivational skills Comfort working in a busy, on-site environment Commitment to high-quality service Location This position is based at NeoFinancial’s Eglinton Square Centre location in Toronto, ON.

Join mecka.ai as a Senior Operations Lead, where you will play a crucial role in optimizing our operational strategies and leading a dedicated team to achieve excellence. In this position, you will harness data-driven insights to streamline processes, enhance productivity, and drive sustainable growth.Your responsibilities will include overseeing daily operations, implementing best practices, and collaborating with cross-functional teams to ensure alignment with organizational goals. If you are passionate about operational efficiency and possess exceptional leadership skills, we want to hear from you!

What We Do:At Paddle, we revolutionize payment infrastructure for SaaS companies. Rather than juggling multiple payment-related applications and services, we simplify the process by acting as the Merchant of Record. This innovative approach eliminates payment fragmentation, making transactions faster, safer, and more cost-effective.With backing from prominent investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software vendors across 245 regions worldwide.Your Role:We are seeking an enthusiastic self-starter with proven leadership and onboarding risk management experience in a dynamic environment. As the Risk Onboarding Team Lead, you will oversee the Onboarding Risk Team, evaluating potential SaaS suppliers and monitoring transactions for high-risk accounts during their initial phases. You will work closely with the Onboarding Risk Manager to identify and implement improvements, ensuring our risk processes are comprehensive, compliant, and uphold exceptional standards.We are looking for a creative thinker with a positive attitude, strong onboarding and leadership skills in eCommerce, and a readiness to learn and adapt in the fast-evolving payments landscape.Key Responsibilities:Oversee daily operations of the Onboarding Risk team, coordinating workflows, ensuring timely task completion, and optimizing resource allocation for efficiency and compliance.Foster team growth through recruitment, coaching, mentorship, and training opportunities while promoting a culture of continuous professional development and positivity.Assist teams with complex applications and decision-making by providing expert guidance, reviewing critical scenarios, and collaborating to resolve challenges while minimizing risks.Document, maintain, and enhance procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.Build relationships within and outside the Risk department through networking, stakeholder engagement, and collaboration with other departments to improve information sharing and strategic alignment.Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.

Role Overview Ubisoft Entertainment S.A. is hiring an AI Programming Team Lead for the Toronto studio. This role centers on leading projects in artificial intelligence within game development. The team lead will oversee a group of skilled programmers, encourage teamwork, and help shape the integration of AI features into Ubisoft's games.

Join IXL Learning, a pioneering developer of personalized educational products that impact millions globally. We are on the lookout for a passionate Software Development Team Lead to guide our efforts in creating innovative solutions that simplify integrations for IXL’s major school districts.At IXL Learning, we are committed to developing groundbreaking products that harness advanced technologies to tackle significant challenges in education. With millions relying on our tools for effective learning, we seek exceptional individuals who are eager to address real-world issues faced by students and educators.As a Software Development Team Lead on our Integrations team, you will spearhead the design and development of systems that ensure seamless implementations of IXL within various educational environments. This role offers an incredible opportunity to manage a team of talented engineers while providing hands-on technical and project leadership in a mission-driven, high-growth company. We are excited to create products that profoundly influence the lives of many and invite you to be a part of our journey.This position is full-time, based in our Toronto office, with a work schedule from Monday to Friday and the option to work from home one day per week.

Role overview Turner Townsend seeks a Team Lead for its Building Consultancy division in Toronto. This position manages a dedicated group that delivers consultancy services to real estate clients. Key responsibilities Lead and support a team focused on building consultancy projects Oversee project schedules and ensure timely delivery Manage and strengthen client relationships within the real estate sector Guide team performance to maintain high standards of quality Impact This role helps uphold Turner Townsend's reputation for quality work in building consultancy. The Team Lead plays a central part in both project management and team development.

Metergy Solutions Inc. combines the energy of a startup with the foundation of a company built over 45 years. As a technology provider, Metergy focuses on helping clients reduce carbon emissions and achieve their decarbonization targets. With a strong presence across North America, Metergy supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial properties. The company also manages billing and collections for utility costs and administrative fees. Its Submetering as a Service (SaaS) model supports ongoing revenue and has contributed to significant reductions in energy use, up to 40% in some cases. This track record has enabled Metergy to issue green bonds and secure green financing. Metergy leads the submetering market in both New York and Canada, and is among the largest providers in North America. The team manages over 900,000 contracted meters and generates more than 4 million utility bills annually. With over 500 employees, Metergy is part of Brookfield Infrastructure Partners, which brings access to capital and global infrastructure expertise. Mission and Culture The company is committed to providing accurate, reliable utility consumption data for building owners and residents. Deep expertise in turnkey submetering and billing supports this mission. Metergy invests in its people, aiming to create a workplace where each person feels motivated and empowered to make a difference. Recognition as a Great Place to Work for two consecutive years highlights a culture of respect, inclusion, and high standards. The team values commitment and care, inviting those who want to contribute meaningfully.

As a Lead GTM Operations Analyst at Benevity, you will play a pivotal role in driving the success of our go-to-market strategies. You will collaborate with cross-functional teams to analyze market trends, optimize operational processes, and enhance our overall business performance. Your expertise will be crucial in identifying opportunities for growth and ensuring that our initiatives align with company goals.

As the Operations Lead for Allied Health, you will play a pivotal role in optimizing our healthcare services. This position requires a dynamic individual with strong leadership skills and a passion for improving patient outcomes. You will collaborate with multidisciplinary teams to enhance operational efficiency, ensuring that our health services meet the highest standards of care. Your responsibilities will include managing day-to-day operations, developing strategic initiatives, and fostering a culture of excellence within the team.

Join our dynamic team at sia as the Billing Team Lead for North America! In this pivotal role, you will oversee billing operations, ensuring accuracy and efficiency in all processes. Your leadership will guide a dedicated team while collaborating with cross-functional departments to enhance our billing practices.

About Us:At Zensurance, we are transforming the landscape of commercial insurance for Canadian enterprises.As a pioneering InsurTech, we simplify the process of obtaining the right coverage, ensuring it is quick and accessible through our digital-first platform. By merging cutting-edge technology with extensive industry knowledge, we provide customized insurance solutions designed to empower businesses.Recognized for our swift growth and substantial industry influence, Zensurance has achieved several accolades: Deloitte’s Technology Fast 50 (2023, 2024, 2025) Deloitte’s Technology Fast 500 (2024, 2025) Top Insurance Employers (2022)We uphold a culture of ownership, collaboration, and innovation at Zensurance. Our team thrives on addressing complex challenges, questioning traditional methods, and creating a genuine impact in an industry ripe for transformation.If you are eager to contribute to something significant within a rapidly expanding, customer-centric organization, we invite you to connect with us!We are on the lookout for a Team Lead - New Business to join our dynamic team at Zensurance. This is an outstanding opportunity for individuals passionate about leadership, mentoring, and the fast-paced sales environment.In this position, you will lead a group of brokers focused on the Contractors sector, guiding them through a high-volume pipeline to simplify the insurance process for small business owners across Canada.Reporting directly to the Associate Director of New Business, you will play a pivotal role in driving Gross Written Premium (GWP) growth, enhancing conversion rates, and ensuring your team delivers swift market entry without compromising on quality.

At Relay, we empower self-made business owners with a revolutionary digital banking platform designed to enhance financial clarity and control. Our mission is to replace financial uncertainty with visibility, transforming cash flow from a source of stress into a strategic asset that supports resilient business growth.As we continue to grow, delivering an exceptional customer experience for small and medium-sized businesses (SMBs) is our top priority. We are committed to building a world-class customer experience (CX) support team, and we are expanding our CX Operations function to ensure we scale effectively without compromising quality.We are on the lookout for a CX Operations Lead who will take charge of evolving the operational backbone of our CX organization. In this impactful individual contributor role, you will design and enhance the systems, workflows, and data that drive CX performance. You will thrive in an environment that demands structure in complexity while championing operational excellence. Collaborating closely with CX leadership, Business Operations, and Data teams, you will convert ambiguity into measurable operational enhancements and take ownership of the CX tech stack, focusing on efficiency, resolution quality, and AI performance.

Join Upwork Inc. (Nasdaq: UPWK), a leader in connecting businesses with a diverse pool of global, AI-enabled talent across all types of contingent work. Our suite of solutions includes the Upwork Marketplace, which offers businesses instant access to highly skilled freelancers, as well as Lifted, our dedicated platform designed for enterprise organizations to efficiently source, contract, manage, and pay talent. With a track record of facilitating over $30 billion in transactions, Upwork empowers businesses—from Fortune 100 companies to dynamic startups—to harness expert talent and leverage AI-driven solutions for transformative business outcomes. Discover how we are revolutionizing work and helping organizations adapt to the rapidly evolving workforce landscape.

We are seeking an experienced Team Lead .NET Architect to join our dynamic team in Toronto. As a key player in our organization, you will lead software development projects while collaborating with a talented group of professionals. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a significant impact.As a part of our commitment to employee satisfaction, we provide our team members with a comprehensive benefits package that includes:Employer-paid health benefitsThree weeks of vacation to startAbility to bank billable overtime for time in lieuFully sponsored Microsoft certificationsAnnual individual training budgetAccess to a games room and social events

Role overview jerry.ai seeks an Engineering Team Lead to manage backend development for the Core Product Engine in Toronto, Ontario. This position centers on guiding a team of engineers through every stage of the software development process. The Team Lead will take ownership of delivering backend solutions that are both reliable and scalable, while also helping to shape the technology stack and product direction. What you will do Mentor and support a group of backend engineers Lead the design, development, and deployment of scalable backend systems Oversee the full software development lifecycle, from planning through release Work closely with product and engineering leaders to define technical direction Uphold strong standards for code quality and system reliability Requirements Previous experience leading engineering teams Solid background in backend development Proven ability to deliver high-quality, scalable solutions Interest in shaping technology choices and product strategy