Senior Manager, Product Support

TouchBistro is looking for a Senior Manager, Product Support based in Toronto, Ontario. This position leads a team dedicated to delivering reliable customer service and effective product support. The Senior Manager plays a key role in shaping support strategies that help customers stay engaged with TouchBistro’s products. Responsibilities Guide and mentor a …

Are you passionate about empowering others to achieve their goals?Join Jobber as a Product Support Manager within our Customer Success department!At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!About the Team:Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.About the Role:In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, a transformative platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data. Our mission is to provide actionable insights that enhance safety, efficiency, and sustainability across industries, including agriculture, construction, field services, transportation, and manufacturing. We are excited to lead the digital transformation of these essential sectors, which contribute over 40% to the global GDP.Joining Samsara means you will play a pivotal role in shaping the future of physical operations. You will collaborate with a dynamic team to develop innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you will enjoy the autonomy and support necessary to make a lasting impact as we build for the long term.Role Overview:The Support Tools Product team is dedicated to crafting the vision, roadmap, and user experience for our fundamental support tools that enhance the overall support experience.As the Senior Support Tools Product Manager, you will spearhead strategic initiatives, tackle complex and high-stakes challenges across various teams, and significantly influence the long-term direction of our sales technology stack. You will be responsible for a key segment of our core support tools, delivering impactful results that align with the company's go-to-market strategy and future growth objectives.This opportunity is open to candidates located in Canada.

Role overview TouchBistro is looking for a Product Support Technician to join the Customer Success team in Toronto. The main focus of this position is to provide technical support for both hardware and software, assisting customers worldwide as they use TouchBistro products. The goal is to help users solve problems and get the most out of their systems. What you will do Offer helpful, friendly support via phone, email, and chat. Troubleshoot wireless networks, printers, and payment devices, using clear explanations to guide customers. Collaborate with colleagues across departments to resolve customer issues efficiently. Turn each interaction into a positive experience by focusing on solutions and attentive service. Share feedback from customers with the Product and Development teams to support product improvements. Identify opportunities to streamline support processes and suggest ways to improve the customer journey. Consistently meet departmental service level agreements while keeping customer needs in focus. Location This role is based in Toronto, Ontario, Canada.

Join our dynamic team at System Canada Technologies as an AS400 Operations and Production Support Specialist. In this role, you will be responsible for providing critical support for our AS400 systems, ensuring smooth operations, and troubleshooting any issues that arise. Your expertise will be essential in maintaining the reliability and efficiency of our production environment.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Location: Toronto, Canada (Hybrid: 4 days onsite per week) Job Type: 10-month contract, with possible extension Role Overview dyneits is looking for a Senior Production Support Engineer to support critical systems in the Commercial Line of Business. This role focuses on maintaining high availability, system reliability, and quick incident response within enterprise environments. The engineer will monitor systems, troubleshoot issues, automate operational tasks, and provide infrastructure support, working closely with both development and operations teams to keep production running smoothly. Main Responsibilities Monitoring and Alerting Set up and manage monitoring tools such as Dynatrace and Splunk Detect and address system issues proactively before users are affected Incident Management Respond quickly to production incidents and outages Perform root cause analysis and implement permanent fixes Work to minimize downtime and restore services rapidly Automation Automate routine operational tasks using scripting tools Increase efficiency and reduce manual work Performance Optimization Identify bottlenecks and tune systems for better performance Keep applications and infrastructure running efficiently Infrastructure Management Manage infrastructure components, including servers, networks, and cloud environments Maintain stability across all production environments Capacity Planning Forecast system capacity requirements Plan for scalability to handle future growth Release and Deployment Support Support release engineering activities Help deploy updates and patches while minimizing risk Collaboration Work closely with developers, DevOps, and business teams Promote clear communication and fast issue resolution Documentation and Continuous Improvement Keep detailed documentation of systems, processes, and incident responses Look for ways to improve reliability and operational processes

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.

Overview: The Product Manager on Guidepoint’s Product team plays a pivotal role in supporting the execution of our product roadmap. This dynamic individual is expected to be highly motivated and a self-starter, capable of thriving both independently and collaboratively within teams. You will engage closely with senior product managers, designers, engineers, and various business stakeholders, gaining invaluable hands-on experience throughout the product lifecycle and making a substantial impact on project execution. This position is a hybrid role based out of our Toronto office. Key Responsibilities: Collaborate cross-functionally to document and develop product features, ensuring clarity on feature details. Work alongside Product Managers to oversee the product backlog, including writing and prioritizing user stories. Manage feature rollouts, drive projects forward, maintain stakeholder communication, and create updated materials. Handle internal reporting to provide product managers with timely and accurate data. Utilize analytics tools to analyze user data and formulate initial insights. Identify dependencies and manage potential risks by proposing mitigation strategies. Qualifications: At least 5 years of relevant experience in product management. Minimum of 2 years working in an Agile development environment. Strong understanding of the software development lifecycle. Experience with quarterly planning processes. High degree of empathy towards user challenges. Creative and innovative thinker. Background in consulting, banking, or technology is preferred. Benefits: Paid Time Off Comprehensive benefits plan Company RRSP Match Development opportunities via LinkedIn Learning About Guidepoint: Guidepoint is a premier research enablement platform that enhances understanding and empowers our clients’ decision-making processes. Utilizing cutting-edge technology, real-time data, and access to hard-to-source expertise, we assist clients in converting answers into actionable insights. With a network of nearly 1.5 million experts and 1,300 employees globally, we support leading organizations by delivering on-demand intelligence and research tailored to their needs.

Role overview The Product Manager at Benevity plays a central role in shaping product direction and driving execution. Based in Toronto, this position works at the intersection of engineering, design, and business teams. The focus is on defining a clear product vision, setting priorities, and ensuring projects stay aligned with Benevity’s broader goals. What you will do Work with cross-functional partners to establish and refine the direction of Benevity’s products Prioritize new features and improvements by balancing business objectives with client needs Keep product development closely aligned with the company’s overall strategy Support efforts to improve Benevity’s offerings and deliver meaningful value to clients

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

NetBrain Technologies, Inc. is seeking a Product Manager based in Toronto, ON, with a hybrid work arrangement. This position plays a central role in shaping product direction and driving solutions from early ideas to launch. Collaboration with teams across the company is essential to ensure each product meets customer needs and delivers real value. Role overview The Product Manager guides products through every stage, from concept to release. The role involves close coordination with engineering, design, and other departments to keep projects on track and aligned with business goals. What you will do Lead product development from the initial idea through to launch Work alongside engineering, design, and cross-functional teams to advance projects Contribute to defining and refining product strategies Prioritize solutions that address customer challenges

At Veeva, we are seeking an experienced and dynamic Senior Product Manager to join our innovative team in Toronto. This role offers an exciting opportunity to lead product strategy and development, driving forward our vision in the life sciences industry. You will collaborate with cross-functional teams to define product requirements, prioritize initiatives, and ensure successful product launches.The ideal candidate is a strategic thinker with a proven track record in product management, coupled with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Join our dynamic team at Indigo Books & Music Inc. as a Product Operations Manager. In this pivotal role, you will oversee the product lifecycle from concept to delivery, ensuring our offerings are aligned with customer needs and market trends. You will collaborate closely with cross-functional teams, enhancing operational efficiency and driving product success.

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

About Us:Zensurance is transforming the landscape of commercial insurance for businesses across Canada.As a pioneering InsurTech company, we simplify the process of obtaining the right coverage, ensuring it's quick and accessible through a digital-first approach. Our platform integrates cutting-edge technology with extensive industry knowledge to offer customized insurance solutions that empower businesses to flourish.Zensurance has earned accolades for its rapid expansion and significant impact in the industry: Deloitte’s Technology Fast 50 (2023, 2024, 2025)Deloitte’s Technology Fast 500 (2024, 2025) Top Insurance Employers (2022)At Zensurance, we prioritize ownership, collaboration, and innovation. Our team is dedicated to tackling complex challenges, disrupting the norm, and making a substantial difference in a sector ripe for transformation.If you're eager to create something impactful within a rapidly growing, customer-centric organization, we invite you to connect with us!We are seeking a Staff Product Manager to help define the future of our product offerings and drive significant organizational impact! This senior-level role blends strategic vision with practical leadership across various teams.The Product team is responsible for designing, developing, and managing user-centered digital products that align with our corporate objectives. By collaborating closely with stakeholders, utilizing user feedback, and leveraging data-driven insights, we provide innovative and dependable solutions that propel the business forward.In this role, reporting to the Director of Product, you will establish and execute a 2-3 year product strategy that aligns with the company’s long-term vision. You’ll collaborate with Product and Engineering leadership to refine development practices, influence product roadmaps, and ensure cohesive product direction across teams.As an individual contributor and subject-matter expert, you will elevate standards in Product Management through mentorship and guidance.

Join our dynamic team as an Associate Product Manager at Hootsuite, where you'll contribute to the development of innovative products that empower businesses to manage their social media presence effectively. In this role, you will collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and support project execution.Your insights will help shape product roadmaps and enhance user experiences across our platforms. We are looking for a proactive individual who is eager to learn and grow in a fast-paced environment.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

Join our dynamic team at 11855760 Canada Inc. as a Staff Product Manager, where you'll play a pivotal role in shaping our product vision and strategy. We are seeking an innovative and experienced leader who can drive product development and enhance user experience. In this role, you will collaborate closely with cross-functional teams, utilizing your expertise to ensure our products meet the needs of our customers and align with our business objectives.